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Gaborone West
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At one of our core services, Mystery shopping is a method of evaluating the quality of services. It can be used to test the quality of products, customer service, or employee performance. The mystery shopper must not be recognized as a shopper but rhetorical one giving service and must act like a regular customer in order to get an accurate reading of the situation. Mystery shopping is done to check if the company’s quality standards are met and whether employees are following procedure.
The main objective of secret shopping is customer satisfaction, which leads to growth and retention of business. Satisfied customers will tell their friends about their experience, while unhappy customers are more likely to leave negative reviews any chanve they get. Mystery shopping helps businesses track these trends and take corrective action where necessary.
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Standards Evaluations are a criteria used to assess the effectiveness, efficiency, and quality of programs, services, products, projects, policies, and interventions. Evaluations of standards is basically monitoring and controlling practices. These standards are important for ensuring not just excellent customer service but achievement of organisational goals.
At one of our core services, Mystery shopping is a method of evaluating the quality of services. It can be used to test the quality of products, customer service, or employee performance. The mystery shopper must not be recognized as a shopper but rhetorical one giving service and must act like a regular customer in order to get an accurate reading of the situation. Mystery shopping is done to check if the company’s quality standards are met and whether employees are following procedure.
The main objective of secret shopping is customer satisfaction, which leads to growth and retention of business. Satisfied customers will tell their friends about their experience, while unhappy customers are more likely to leave negative reviews any chanve they get. Mystery shopping helps businesses track these trends and take corrective action where necessary.
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