Arrow Technology Group

🚨 Loon River Network Outage Alert 🚨

UPDATE: Fiber cut on the Axia/Bell/Supernet fiber affecting all services. ETA 4pm.

We're currently experiencing a network outage due to issues with our upstream provider Bell/Supernet. Our team is actively monitoring the situation and working closely with the provider to resolve this as quickly as possible.

What we know:
• The outage is affecting our services across the network
• Our upstream provider Bell/Supernet is offline
• We're awaiting an Estimated Time to Service (ETS) from the provider

What we're doing:
• Continuously monitoring the situation
• In direct communication with Bell/Supernet for updates
• Preparing to restore services as soon as the upstream connection is re-established

We understand how crucial internet connectivity is for your daily activities, and we apologize for any inconvenience this may cause. Rest assured, we're doing everything in our power to get you back online.

We'll update this post as soon as we have more information or an ETS. Thank you for your patience and understanding.

📢 Attention Hamlet of Wabasca Residents! We are back today!🌐

We're bringing fiber internet to your doorstep, and our friendly techs Jordan and Brody are in your neighborhood today!

👋 Meet our team:

• Jordan:

Look for his signature leather hat (it might even be his famous top hat!)
He'll have a clipboard in hand

• Brody:
Easy to spot without a hat
Also carrying a clipboard

Both are ready to answer all your questions about fiber installation!

🔑 What you need to know:
• We're seeking permission to install fiber to your home
• There's NO obligation to switch your current service
• This is your chance to future-proof your home's internet connection

💡 Why consider fiber?
• Lightning-fast internet speeds
• Improved reliability
• Better online experience for work, school, and entertainment

🤔 Questions? Concerns? Jordan and Brody have got you covered! Feel free to chat with them when they stop by.

Missed our team? No worries! Drop a comment below or message us directly, and we'll make sure to reach out.

Let's bring Wabasca into the future of internet connectivity together! 🚀

🏘️ Attention the Hamlet of Wabasca Residents! 🌐

Exciting news! We're bringing fiber internet to your doorstep, and our friendly tech Jordan is in your neighborhood today!

👋 Meet Jordan:
• Look for him wearing his signature leather hat (it might even be his famous top hat!)
• He'll have a clipboard in hand
• Ready to answer all your questions about fiber installation

🔑 What you need to know:
• We're seeking permission to install fiber to your home
• There's NO obligation to switch your current service
• This is your chance to future-proof your home's internet connection

💡 Why consider fiber?
• Lightning-fast internet speeds
• Improved reliability
• Better online experience for work, school, and entertainment

🤔 Questions? Concerns? Jordan's got you covered! Feel free to chat with him when he stops by.

Missed Jordan? No worries! Drop a comment below or message us directly, and we'll make sure to reach out.

Let's bring Wabasca into the future of internet connectivity together! 🚀

Service has been restored as of 1am to the residential services and Administration Building. The Helath Center will be live later this afternoon. Thank you again for your patience.

Lubicon outage: The tech is heading back to site this morning to fix the damage done by the water/sewer crew. The damage is extensive and we anticipate service to be restored later this evening.

Lubicon: There is a temporary fiber fix working to the tower as of 7pm. All services are live.

Little Buffalo outage: The contactors working on the water/sewer have accidentally cut the fiber that supports the towers in the community. Crews will begin repairs tomorrow. With an approximate eta of 6pm

Good Morning Fort Chipewyan. All customers ( fiber and wireless) are currently offline due to the upstream provider Axia/Bell Super-net having issues/outage.

🚨 IMPORTANT UPDATE FOR FORT CHIPEWYAN RESIDENTS 🚨

We're actively working to restore internet services to our Fort Chipewyan community. Here's the latest:

✅ Our upstream provider, Axia/Bell Supernet, is dispatching a technician to Birch Mountain.
✅ This is where the service relay into our community is located.
✅ The technician's estimated time of arrival is between 3:00 PM and 4:00 PM today.

What this means for you:
• We anticipate progress in resolving the current service issues.
• Our team is closely monitoring the situation and will provide updates as we receive them.

We understand how critical internet access is and appreciate your patience during this outage. Rest assured, we're doing everything possible to restore your service as quickly as we can.

Stay tuned to this page for further updates. We'll post again once we have more information or when service is restored.

Thank you for your understanding. If you have any questions, please don't hesitate to reach out to our customer service team.

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Loon Lake outage. Although the power has come back on the up stream provider Axia Supernet is still offline. They have not provided an ETA at this time. We will work with Axia to get service issues resolved quickly

🚨 LOON LAKE SERVICE UPDATE 🚨

📡 Current Status:
• Axia/Bell Supernet technicians are actively working to resolve the outage.
• We expect service to be restored between 12:00 PM and 6:00 PM today.

⏱️ What to Expect:
• Internet services should resume within this timeframe.
• Our team is closely monitoring the situation.

We understand how important your connection is and appreciate your patience during this outage. We're working diligently to get you back online as soon as possible.

🔔 Stay Connected:
• We'll post another update as soon as we have more information or when service is restored.
• Keep an eye on this page for the latest news.

Questions or concerns? Don't hesitate to reach out to our customer support team.

Thank you for your understanding and continued trust in our service.

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Attention Wabasca Residents! 🌐

Bringing Lightning-Fast Internet to Your Doorstep!

We're excited to announce that fiber internet is coming to Wabasca! 🎉

🔹 What's happening? We're in the construction phase of installing fiber-optic internet throughout the hamlet.

🔹 What do we need? Your permission to install fiber to your home.

🔹 Is there a catch? Nope! You're not obligated to use the service after installation.

👉 Interested? Here's what to do:

Message us with your Name and Phone Number
We'll contact you to arrange the installation
Don't miss this opportunity to future-proof your home's internet connection!

❗ Remember: Giving permission for installation doesn't commit you to a service contract. It's simply allowing us to bring this cutting-edge technology to your doorstep.

Questions? Drop them in the comments below!

🌟 Attention Peerless Lake Residents! 🌟

Our installer is now in Peerless Lake, connecting homes to high-speed fiber internet!

📅 We'll be working daily until Friday, August 23rd.

💰 Installation is completely FREE!

Don't miss this opportunity to get connected to fast, reliable internet. Our technician is ready to set up your home.

👉 What you need to know:
• We're in your neighborhood now
• Installations are free
• We're here until August 23rd

If you haven't scheduled your installation yet, or if you have any questions, please contact us right away. The Tech is going to each home and if we miss you will leave a door hanger with his contact information.

Let's get Peerless Lake connected! Share this post with your neighbors to make sure everyone knows about this exciting opportunity.

Enoch - Smokey Tower. A lighting strike caused equipment failure. The crew is almost to site, and will be working this evening until the tower is repaired. Depending on the extent of the damage we are estimating service will be restored between 10pm and 12am tonight.
Thank you for your understanding.

📢 Attention Peerless residents! 🏡

Arrow will be in Peerless next week installing fiber directly into homes. 🚀

🔹 Existing customers: Please ensure we have your correct phone number on file.

🔹 Interested in getting service? Call us or fill out our install form on our website. https://atg.net/residential-fiber-internet-service-signup/

🎉 Great news! Fiber installation into your home is currently at NO COST to you!

Questions? Contact us at 1-877-701-4050

Residential Fiber Signup Form NOTE: An Administration Fee of $2.75 (no GST) will be charged to your account on a monthly basis if you choose to have your invoices/statements mailed to your mailing address. There is no charge for email.

Attention Fort Chipewyan residents!

We're pleased to announce that we now have an installer available in your community for the next few days for your installation and repair needs.

Need something installed or fixed? Simply call our office t

Don't hesitate to reach out 1-877-701-4050

Fort Chipewyan update: ISP UPDATE: - Fort Chip - Ongoing Axia Superset : Issue suspected at Birch Mountain (relay tower to Fort Chip) - ETA Noon tomorrow July 17 for full resolution

🚨 Service Update for Fort Chipewyan 🚨

We are currently experiencing outages in the Fort Chipewyan community due to an issue with our upstream provider. We are actively working to resolve this and will keep you updated as we receive more information.

Thank you for your patience and understanding.

FOX LAKE Airport tower is offline. We would like to talk with Clarinda Tallcree to get her help to get the service back online. Thank you for all your help.

Good Morning Paul First Nation and Area. There is a scheduled power maintenance upgrade for the old school which hosts our main tower in the Area. We are advised the eta is about 1pm. Very sorry for the disruption, Fortis is working quickly on the project.

Paul Band and Area:

The power to our master tower in Paul Band was accidentally disconnected earlier today. Our technical team has been dispatched and is working diligently to restore services as quickly as possible.

We apologize for the inconvenience this may cause and assure you that power will be restored as soon as our technicians complete the necessary repairs. Please bear with us during this time.

We appreciate your patience and understanding as we work to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

Attention Driftpile Residents
We wanted to let you know that an installer will be in the community next Tuesday, Wednesday, and Thursday (June 10, 11, 12).

If you need to update your information with us, please give us a call. This will help us ensure that all customers are transitioned to fiber as soon as possible at no cost to you.

Feel free to reach out with any questions

☎️ Contact Us: 1-877-701-4050

Stay connected!

# Community Announcement: Wireless Connection Update

Dear Driftpile Community,

We wanted to inform you that our technicians are currently working diligently to resolve the wireless connection issues affecting our area. We understand how important reliable internet access is for everyone, and we appreciate your patience and understanding during this time.

Our team is committed to restoring full connectivity as quickly as possible. We will continue to provide updates on our progress and let you know once the issue has been resolved.

📢 Ochiese Outage Alert 📢

Attention Ochiese residents:

Please be advised that there will be a scheduled outage for the region north of the Band Office today from 3:30 PM to 6:00 PM. This outage is necessary to perform infrastructure updates and maintenance, which will help bring the Child and Family Building online.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our community's services.

Thank you for your patience and cooperation.

📢 Attention Driftpile Residents! 📢

We are currently in Driftpile continuing our efforts to switch everyone to fiber internet! 🌐✨

If your contact information has changed, please let us know. We are working through our lists, and many numbers are no longer available. We want to ensure that everyone gets connected as soon as possible.

Thank you for your cooperation and support! 🙏

🚧 Important Service Update for Peavine Community 🚧

Hello Peavine residents,

We want to inform you that on May 14, we will be taking down services from approximately 9 AM to 7 PM. This downtime is necessary for us to perform final fiber splicing, which is a crucial step towards enabling Fiber connectivity for every community member.

We understand the inconvenience this may cause and sincerely apologize. This upgrade is part of our commitment to providing you with improved and reliable service. We appreciate your patience and support as we work towards enhancing your internet experience.

Thank you for your understanding and cooperation.

Stay connected,

🚨 Service Outage Alert 🚨
ETA is 6:30pm
We are currently experiencing service outages in Fort Chipewyan, Conklin, Janvier, and Gregoire. Our technicians are aware of the issue and are working diligently to restore service as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience during this time. We will keep you updated as more information becomes available.

Thank you for your understanding.

Little Red River: the Internet will be down until 10pm. The Fiber splicers on the 58 highway need to complete the fix. We must so this to get all the communities up at full capacity.

🚧 Update for Little Red River Community 🚧

Online at full capacity. If you're not connecting please reboot all equipment.

We want to keep you informed about the ongoing efforts to repair the fiber cut along the 58. Our team has successfully located the site of the cut, excavated the area, and is currently prepping it for repair.

🛠️ Additional equipment and crew members are arriving at the scene to ensure the repair is completed efficiently. We are working hard to have everything fixed and fully operational by later this evening.

We appreciate your patience and understanding as we resolve this issue. Ensuring your connectivity is our top priority!

🔍 Request for Information:
If anyone knows which company was working along the 58, please share their contact information with us. Your assistance in this matter would be greatly appreciated and will help prevent future disruptions.

Thank you for your cooperation and support.

🚀 Exciting News for Driftpile Residents! 🌐

Starting tomorrow, our technicians will be back in Driftpile, working diligently to switch houses over to our new fiber network. We're thrilled to bring you faster and more reliable internet service!

🔹 Installation is FREE - There is absolutely no cost for the installation.
🔹 No Payments in the Field - Our Arrow installers do not accept any money during the installation process. Please be aware and ensure all transactions or inquiries are directed to our office.

If you have any questions or need more information, don't hesitate to call our office. We're here to help!

LRRCN UPDATE: our crew worked tirelessly today. The fiber was cut and pulled on the core line. We are working with public works and have hydro vac coming in tomorrow. This was a worse case scenario and will take 1 more days to get the fiber operational.

Temporary Backup Service is running into LRRCN Garden, JDP and FOX - Restricted Service at about 300M for all three communities. This service is running through backup wireless links that feed from Fort Vermillion. If your service has not come back please power cycle your radio. Once we get Fiber to LRRCN restored we will cut back over. We have additional crews driving up with extra gear tonight.

🚧🚨 Community Alert: Fiber Cut on Highway 58? 🚨🚧

Hello everyone,

We're currently experiencing issues that suggest there might be a fiber cut along Highway 58. We believe this may be impacting local internet services and possibly more. If anyone has noticed unusual activity or has information about construction or maintenance work happening in this area, could you please share the details?

👷‍♂️ Specifically, we're looking for:

Any sightings of work crews along Highway 58.
Information from anyone working near or around this area.
Updates from local authorities or service providers on this issue.
Your input could be really helpful in resolving this faster and keeping our community connected. Please comment below or DM if you have any information. Thank you so much for your help!

📞 Additionally, if anyone knows contact details for relevant service providers or local authorities working on this, please share those as well.

Let’s stay informed and help each other out

🚨 IMPORTANT UPDATE FOR ALL OF LITTLE RED RIVER (JDP, GARDEN, GARDEN RIVER 🚨

Dear Community,

We want to inform you that currently, all services/towers in the John Dor Prairie area are offline. Our technicians are fully aware of the situation and are actively working on resolving the issue to restore services as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated as we make progress.

Thank you for your cooperation!

Arrow Service Team