AnswerPlus

We’re live at the OASBO Annual Student Transportation Conference!

Meet our friendly crossing guards at booth 24 and learn how we take the fright out of high call volumes, so your team can focus on keeping students safe and parents informed 🔮🚌

👻 When your customer experience feels more like a house of horrors… who ya gonna call? Us!
​
Don’t let bad service haunt your business:
https://www.answerplus.ca/solutions/

We’ve touched down in Tucson, Arizona for the 60th Anniversary CAM-X Convention!
​
Today, our very own Dana Lloyd is teaming up with industry leaders to share best practices for KPI tracking.

If you couldn't make it to the panel session, don't fret. We’re bringing Dana’s top 5 tips for efficiently tracking KPIs straight to you. 📊🔥
​
Swipe through to get actionable insights that will help you stay on top of your KPIs and level up your business 👇🔎

Leaks don’t wait for 9 AM. Power outages don’t care if it’s after-hours. And equipment malfunctions? They love happening at the worst possible times. 😩
​
Why take on all the stress? Let a 24/7 call answering service step in as your superhero and keep things running smoothly.
​
Read the latest blog now:

The Secret to Seamless Facilities Management? 24/7 Call Answering. Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night. That’s why 24/7…

Crafting your first call script? It doesn’t have to sound like a script.
​
Say goodbye to awkward silences and robotic responses. Our latest blog breaks down everything you need to know to get it right!

Unlock the secrets to effective call scripting:

Call Scripting 101: Everything You Need to Know Have you ever called a company, only to be greeted by a stilted, robotic voice reading from a script that feels anything but helpful? We’ve all been there, and it’s not the kind of experience anyone…

You survived Y2K – now it’s time to step into the future with a service that screens for you. Let our live agents filter out the noise, so you only get the calls that count.
​
Learn more: https://www.answerplus.ca/solutions/urgent-call-services/

Stop leaving customers hanging. Upgrade to 24/7 coverage and never miss a call.
​

✅ Party like it's 1999
✅ Manage your calls like it's 2024

Learn more: https://www.answerplus.ca/solutions/call-centre-services/

Why stay stuck in the past when you can upgrade to a 24/7 answering service? Ditch the dated practices and embrace a solution that keeps your business ahead of the curve— no time machine required.
​
Learn more: https://www.answerplus.ca/solutions/answering-services/

Counting down the days until the 60th CAM-X Convention in Tucson, Arizona! 🚀

Join us at our KPI panel session during our 2024 Convention & Trade show to discover how to turn data into action! 📊🔍 Connect with industry experts and gain insights that drive success!

AnswerPlus, Alliance Answer, and Extend Communications are ready to share best practices on what works best for them!

To learn more and to Register visit https://www.camx.ca/conference

🚩 Paying your answering service per call?
​
That’s a major red flag you can’t afford to ignore. Learn why in our latest blog post:

Paying Your Answering Service Per Call is a Major Red Flag—Here’s Why In a world where time is money, choosing the right answering service can significantly impact your bottom line. With so many providers and pricing models out there, it can be a challenge to figure out…

In 2024, 85% of customers are willing to go out of their way to do business with a company that offers better service, according to the latest Customer Service and CX Report by Shep Hyken and RingCentral.
​
Be the business they can't stop talking about! Learn how to handle the toughest customers with tact: https://www.answerplus.ca/handling-angry-customers-psychology-backed-best-practices/

⏱️ time is the ultimate currency in customer service. Dive into the psychology that drives long-term loyalty!
​
https://www.answerplus.ca/handling-angry-customers-psychology-backed-best-practices/

You can’t avoid angry customers, but you can change how you handle them 🧠
​
It’s all about understanding what makes people tick. By tapping into the science of human behaviour, you can navigate even the most uncomfortable conversations skillfully.
​
Stop walking on eggshells! Read the latest blog to get the tools you need to stay calm, collected, and confident in the face of frustration:

Handling Angry Customers: Psychology-Backed Best Practices Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to resolve issues with businesses.

Donors hanging up? Staff stressed to the max? Your community needs you focused on what you do best.
​
Discover how an answering service can transform your nonprofit organization 🎯
​
https://www.answerplus.ca/how-answering-services-help-streamline-nonprofit-operations/

Plot twist: You CAN have your cake and eat it too 🍰
​
Set that OOO with confidence - we'll answer every call all weekend long.

💡Did you know? Over 50% of charities are struggling to meet demand, according to the 2024 CanadaHelps Giving Report.
​
With costs rising, nonprofits are constantly pushed to do more with less. Discover how answering services can help you streamline services and focus on what truly matters - your mission.
​
Read more on our blog:

How Answering Services Help Streamline Nonprofit Operations Nonprofits are powered by people. People who care a lot. Despite often having lean teams and limited resources, the work they do makes a tremendous impact. But let’s face it in 2024…

Hot Weather = Broken Elevators
​
Stay cool and compliant this summer with our 24/7 elevator call monitoring service! Whether it’s a breakdown or an entrapment, our dedicated dispatch team is always ready to answer the call.
​
Get the AnswerPlus Advantage: https://www.answerplus.ca/industry/elevators/

Happy World Listening Day! 🗣👂
​
Today is all about tuning into the sounds that shape our world. Why July 18th? It's a nod to R. Murray Schafer, a Canadian composer and environmentalist.
​
Schafer understood that listening isn’t just about hearing. It’s one of the more important ways we learn about the world around us. With so many distractions out there, we need to pay more attention to our listening habits.
​
Sharpen your active listening skills with tips from our team 👇

Top Tips for Active Listening (According To Our Customer Service Reps) Discover top tips for active listening from our expert customer service reps at AnswerPlus. Improve your communication skills with practical advice and examples.

Summertime, and the livin' is easy... especially when we're handling your calls! 🌴
​
https://www.answerplus.ca/7-tips-for-overflow-call-handling-during-peak-season/

There’s a lot that lies beneath the surface when it comes to active listening.
​
Just ask our customer service reps – you’d be amazed how a little extra effort can turn routine interactions into memorable experiences.
​
Learn from the best in our latest blog: https://www.answerplus.ca/top-tips-for-active-listening-according-to-our-customer-service-reps/

🌩️ Nature is unpredictable. Your business doesn't have to be.
​
Swipe for six ways to keep your business connected, your customers informed, and your operations running smoothly - even when the world outside is anything but.
​
https://www.answerplus.ca/how-to-plan-for-business-continuity-with-an-answering-service/