TrustYou

🌟 Spotlight on our Adventurers 🌟

You’ve seen the highlights from our team adventure, but now it’s time to meet the mastermind 💡 that made it all happen - Adela Crisan. She’s the Managing Director of the Cluj team and an organizational genius. 🔎

Adela’s impact goes beyond management; 🫶 she’s the one who takes the best care of her team and makes sure everyone feels supported. 🙌 Her passion, dedication, and attention to detail never cease to amaze us.

Outside of work, Adela is always seeking new adventures. 🗺️ She loves traveling and discovering new cultures. But she doesn’t embark on these journeys by herself - her loving family is by her side. 👨‍👩‍👧‍👦

Looking to make an impact? Check our open position and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Robert Fülöp

🌟 Spotlight on Our Adventurers 🌟

Meet Toma Sasabe. 👋 He is part of the TrustYou team in Japan, working as a Key Account Manager.

In his role, he leverages his extensive experience as a hotelier to help our customers understand and use our products. 💡 He’s always ready with expert advice, guiding customers through every detail of our platforms so they can maximize their use of TrustYou’s solutions. 😄 With his positive and helpful attitude, Toma has earned our customers, making a significant impact on our success.

😌 When he's not dedicated to helping customers, Toma knows how to unwind. Whether it’s 🌳 a chill day in nature or 📽️ a relaxing evening inside watching movies, he takes time to recharge. A 🐝 social bee at heart, he likes to spend time with his friends, and going on trips is the perfect way to do that.

Looking to make an impact? Check our open position and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Fülöp

🌟 Spotlight on our Values 🌟

At TrustYou, we believe in going the extra mile to ensure every customer interaction exceeds expectations. 🚀

Our commitment to one of our core values - customer excellence - drives everything we do. From the moment you connect with us, we strive to deliver personalized and exceptional service. 🙌 We aim to empower our customers to use and understand feedback beyond their belief.

Because when you succeed, so do we. 🤩

Looking to make an impact? Check our open position and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Robert Fülöp

🌟 Spotlight on our Adventurers 🌟

Meet Oana Malan, Senior Customer Success Manager. 🎈 This year, she celebrated 10 years of being part of the TrustYou team in Cluj-Napoca.

Oana’s impact goes above and beyond. 🫶 She not only offers her knowledge, feedback, and support to our clients, but she also extends the same dedication to the entire team, especially her Cluj colleagues. Her positivity shines through everything she does, inspiring those around her to grow and tackle daily challenges with confidence. ✨

When she’s not busy supporting others, she dedicates her time to her own well-being. She enjoys long walks and drives, and practices 🧘‍♀️ yoga and pilates to stay balanced. ❤️ An adventurer at heart, she loves discovering new places, new foods, and finding the best coffee and wine.

Looking to make an impact? Check our open position and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Robert Fülöp

🌟 Spotlight on Our Values 🌟

Our adventures are all defined by a core value essential for improvement and innovation - 🔎 test & learn.

At TrustYou, we believe that growth comes from experimentation and continuous learning. 🎇 Our test-and-learn mindset encourages us to take calculated risks while exploring new ideas. We believe that learning from each iteration is essential to improving processes and products and serving our customers’ needs.

🌱 Let’s keep experimenting, learning, and growing together.

Looking to make an impact? Check our open positions and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Fülöp

🌟 Spotlight on our Adventurers

Meet Shimul Chowdhury, who has been part of our Engineering Team for more than 2 years. ✔️

🪄 As Senior Backend Engineer, Shimul plays a pivotal role in enhancing Survey and Inbox features, helping clients effectively gather feedback from their guests and respond promptly. Through his coding skills and experience as a seasoned software engineer, he helps our clients improve guest satisfaction from behind the scenes.

Outside of work, Shimul loves making memories with his 👪 family, especially by visiting new places. 😊 Whether it’s diving into a new book or working on Survey features, he always brings his positivity and enthusiasm.

Looking to make an impact? Check our open position and start your adventure ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Robert Fülöp

✨ Spotlight on our Values ✨

At TrustYou, accountability is the heart ❤️ of everything we do. Our team is dedicated to owning their responsibilities, being transparent in their actions, and consistently delivering outstanding results. Every day, we strive to uphold this value, ensuring we build trust and achieve excellence together.

🙏 Our team is committed to maintaining this principle by fully embracing accountability as a cornerstone of our work.

📸 Swipe to see us in action.

❔ Are you looking to make an impact? Check our open positions and start your adventure now ➡️ https://www.linkedin.com/company/trustyou/jobs/

Photo: Stories by Oana Petrea Robert Fülöp

🌟 Spotlight on our Adventurers 🌟

Meet Diana Morozova, who has been a Product Manager with TrustYou for more than two years.

✔️ At TrustYou, she makes an impact by creating insightful analytics dashboards that help our clients make smart decisions.

Her adventurous spirit goes beyond work. 🤸In her free time, she enjoys aerial acrobatics and staying fit 💪 The two words that describe her best are energy and creativity - she tries to bring this mix into everything she does.

❔ Are you looking to make an impact? Check our open positions and start your adventure now ➡️https://www.linkedin.com/company/trustyou/jobs/
📸 Photos: Stories by Oana Petrea Robert Fülöp

✨ Spotlight on our Values ✨

Behind every achievement stands a feedback-focused culture. 🗯️ At TrustYou, we believe that open and honest communication is the key to continuous improvement. 🤗 Our feedback culture encourages everyone to share their ideas and suggestions, helping us grow both individually and as a team.

Swipe through these photos for some highlights of our commitment to listening, learning, and growing together. 👏 Here’s to embracing feedback!

📸 Photos: Stories by Oana Petrea Robert Fülöp

Check out our open opportunities: https://www.linkedin.com/company/trustyou/jobs/

✨Spotlight on Our Adventurers✨

⭐Meet Wenny Chan, our Business Development Manager in APAC. She recently joined our team, determined to make an impact from day one. In her own words, “I try to give a positive vibe! I’m always happy to make new friends and make an impact on all the people I meet.” 😊 Teamwork makes the dream work!

🚀In her opinion, the best thing about working at TrustYou is "the remote working style that pushes me to learn new things at super speed."

🥗Outside of work, Wenny is a full-time foodie, and she’s always on the lookout for the best dining spots. She also likes travel, music, and movies.

🫶Thank you for making an impact with us!

Check out open opportunities here 🔗 https://www.linkedin.com/company/trustyou/jobs

Photo: Stories by Oana Petrea & Robert Fülöp

✨Spotlight on our Values✨

🤝At TrustYou, we believe that teamwork truly makes the dream work. Today, we’re celebrating the spirit of collaboration that drives us forward.

Our diverse and dedicated team members bring their skills and perspectives to the table, working together to achieve great results.🪄 Whether brainstorming new ideas, tackling challenges, or supporting each other, we’re sure that we’re better together.

📸Take a look at these moments where our commitment to working together truly shines.

Our amazing photographers: Stories by Oana Petrea Robert Fülöp

✨As a remote-first company, it’s always great when we get to meet in person.

✈️This year, we embarked on our Global Team Adventure in Mamaia, Romania. 🌞 It was an excellent opportunity to catch up, exchange ideas, strengthen our bonds, and create lasting memories.

💻The department workshops and insightful town hall discussions have all contributed to our mission of making guests happy and our team stronger.

🌡️The weather was also excellent for having fun! We challenged ourselves by testing our competitive spirit, teamwork, and creativity in some 🤝 team-building activities.

Let’s have the pictures tell the story. 📸 Check out our photos to see how we combined strategy, collaboration, and team building with a lot of fun.

Our amazing photographers: Stories by Oana Petrea & Robert Fülöp

🦸Local heroes for a day!

Our Japan team organized a 🧹 clean-up-the-streets day, during which they not only refreshed the neighborhood but also strengthened their bond as a team.🙌

✨At TrustYou, we believe in the power of making an impact and creating positive change. Our team in Japan provided a great example of commitment to social responsibility. A huge thank you to all of those who participated!

Check out some of the highlights. 🌟 What other activities do you think are essential for improving our society? Share your thoughts in the comments.

Get ready for another success story!✨

🙌We are happy to share this insightful interview experience with Francesca Torricella, the Operations Director at 21 House of Stories, who is part of the TrustYou family.

21 House of Stories aims to create unique spaces where travelers can share their stories and make new ones. They envisioned a whole experience for their guests, going beyond the concept of hotels, by building immersive communities. To achieve this, they created hybrid hotels that provide more than mere accommodations.

Check out this interview by RES Hospitality, where Francesca shares valuable insights on how they revolutionized the hospitality industry and their road to success.🪄 Let’s explore the importance of and how they used technology to achieve their goals: https://www.trustyou.com/blog/trends-insights/21house-of-stories-interview?utm_source=Facebook&utm_medium=blogpost

🔑Don’t miss out on this opportunity to gain inspiration from Francesca Torricella’s adventure with 21 House of Stories. Read more about her perspective on emerging trends, upcoming challenges, and understand how TrustYou can help your team achieve their lofty goals.

📈 Discover the Latest Trends in Middle East & North Africa (MENA) Tourism! 🌍

In collaboration with top third-party data providers, we've compiled the most comprehensive insights into the MENA tourism landscape, shedding light on the key players and best-performing destinations worldwide. 🌟

The Middle East and North Africa (MENA) travel industry benefited from one of the strongest recoveries, especially the Middle East. While the global recovery was estimated at 63% in 2022, arrivals in the Middle East reached 83% of pre-pandemic numbers. Hosting FIFA World Cup was a major contributor to the success and increase of tourism there.

Stay tuned as we unveil the best performing destination worldwide and the latest tourism statistics for this region.

Read more in our new blog post:

Hospitality Hotspots: The Latest Middle East & North Africa Tourism Statistics [2022-2023] Middle East & North Africa tourism statistics from top-performing countries based on the latest third-party and TrustYou data.

🎉 Happy Lunar New Year from TrustYou! 🏮

As we welcome the vibrant celebrations of the Lunar New Year, we at TrustYou extend our warmest wishes to all who are marking this auspicious occasion.

The Lunar New Year is a time of renewal, reflection, and family gatherings, where traditions rich in culture and symbolism unite communities worldwide. At TrustYou, we embrace diversity and the opportunity to celebrate alongside our global family, honoring the rich tapestry of traditions that make each of us unique.

May the Year of the Dragon bring prosperity, happiness, and good fortune to all!

🤖 Exploring the Symbiosis of Hospitality and Artificial Intelligence! 🏨🔍

Delighted to share our latest blog post, "Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality." 🚀🌐

Dive deep into the transformative impact of AI on the guest experience within the hospitality industry. 🛌💡

We dissect three pivotal aspects – Enhanced Communication and Engagement, Data-Driven Decision-Making, and Streamlined Processes – shedding light on both the benefits and challenges that accompany this technological evolution. 🤝📊⚙️

Join us in unraveling the nuanced ways in which AI is reshaping the landscape of hospitality, redefining how we connect with guests and optimize services. 🔄💬

Curious to explore the intersection of technology and guest-centric service?

Read the full blog post here 📖🔗
https://bit.ly/3O5BXPc

Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality? Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges.

🌙 Who needs mountain vistas when you can have a front-row seat to the dazzling beauty of a moonlit parking lot? 😂

A recent guest review mentioned the unexpected charm in every corner, proving that even asphalt can sparkle under the right circumstances.

Embracing the unique views that make every stay unforgettable! ✨

🏆✨ Celebrating Success in Tourism Excellence! 🌍🇧🇷

We are thrilled to announce that our esteemed Brazilian DMO client, SEDEC MT (Secretaria de Estado de Desenvolvimento Econômico de Mato Grosso), has achieved an outstanding milestone by securing the 2nd place in the prestigious 3rd "Brazilian National Tourism Award"! 🥈🏆

This remarkable accomplishment is particularly noteworthy as SEDEC MT triumphed in the "Data Management and Intelligence in Tourism" category.

Our partnership with SEDEC MT, which began in early 2023, has been a key driver behind this success, showcasing the power of collaboration and innovation in the tourism sector.

Leveraging our cutting-edge data solutions, SEDEC MT has successfully developed a unique Quality Index to measure the performance of different regions and individual properties within Mato Grosso.

This Index of Tourism Development (IDTur), crafted using review data provided by TrustYou, incorporates essential metrics such as review volume, response rate, and performance scores.

By adopting this innovative approach, SEDEC MT has not only demonstrated their commitment to excellence but has also set a new standard for tourism management.

This Index empowers each region's destination to access valuable insights, compare against other municipalities, and make informed decisions to enhance the quality of tourist services.

This success story showcases the transformative impact of our partnership with SEDEC MT on the development and success of their tourism initiatives.

We are proud to have played a pivotal role in this journey, and we look forward to continuing our collaboration to drive innovation and excellence in the world of tourism.

Congratulations to SEDEC MT on this well-deserved achievement! 🌟👏

🌟 New Beginnings! Welcoming Ajit Bhawan & Rawla Narlai to the TrustYou Family!🌟

We are overjoyed to share some incredible news!

🎉 Two iconic destinations, Ajit Bhawan and Rawla Narlai Luxury Heritage Hotels, have just joined the TrustYou family, and we couldn't be more excited! 🏨💼

🌟 Ajit Bhawan: A royal haven that echoes the grandeur of Rajasthan.

🌈 Rawla Narlai Luxury Heritage Hotels: Where history meets luxury in the heart of Rajasthan.

As they embark on this journey, we are honored to have them on board, choosing TrustYou for their guest experience management. 🤝

To Ajit Bhawan and Rawla Narlai, welcome to the TrustYou community! 🚀

We look forward to an incredible collaboration, enhancing guest satisfaction, and taking your online reputation to new heights.

Here's to forging new paths, creating memorable experiences, and shaping the future of hospitality together! 🌐🛌

🎄 Embracing the Spirit of the Season! 🎅

We have just stumbled upon this hilarious gem of a guest review that brought a big festive grin to our face! 🌟

Who knew a visit to one of our hotel partners could have such a transformative effect, turning even the most Grinch-like skeptics into holiday enthusiasts? 🤣 It's heartening to see how the festive vibes are working their magic and spreading joy.

A massive shoutout to our partners`hotel teams for going above and beyond in creating an environment that not only meets but exceeds expectations. It's the season of giving, and it looks like together we've gifted our guests an unexpected dose of holiday cheer! 🎁

Happy Holidays Everyone!🎄

🎄✨ Wishing You a Festive Season Full of Joy and a Prosperous New Year! 🌟🎁

From all of us at TrustYou, Happy Holidays to our incredible partners and everyone who has been part of our journey! 🎉

As we wrap up this year, we want to express our gratitude for your trust and collaboration.

May your holidays be filled with warmth, laughter, and cherished moments with loved ones. 🥂

Here's to a New Year filled with exciting possibilities, growth, and continued success in 2024!

Thank you for being an essential part of the TrustYou family.

Your partnership means the world to us, and we look forward to creating even more magic together in the coming year. 🌐💙

🌟 Dive into the Future of Hospitality in 2024! 🏨✨

As we bid adieu to 2023, let's embark on a journey into the heart of the hospitality industry's future!

🚀 Our latest blog post, "Are These Three Hospitality Trends Raising More Questions Than Answers in 2024?" is your gateway to understanding the pulse of the upcoming year.

🔍 Join us as we dissect three key trends, exploring the exhilarating innovations, the hurdles to overcome, and the apprehensions that may linger on the horizon.

It's not just about trends; it's about navigating the uncharted waters that these trends might bring.
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Are These Three Hospitality Trends Raising More Questions Than Answers in 2024? In this blog, we analyze three key hospitality trends for 2024 and look at the excitement, challenges, and fears they may bring along the road to the future.