Massiel Bido Consulting

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*Support Analyst*

Descripción:
Como analista de soporte, usted será el principal punto de contacto del Centro de Experiencia al Cliente para atender casos correspondientes al área de B2B que los agentes no puedan solucionar en primer contacto con el cliente. Será parte un equipo ágil que es responsable de la operación e integración de la plataforma BEES en RD. Sus principales responsabilidades serán garantizar el correcto funcionamiento de la plataforma para nuestros clientes haciendo revisiones rutinarias de cada uno de los procesos de integración, brindar capacitación, investigar y aportar mejoras al sistema que contribuyan a los objetivos generales de crecimiento de la plataforma.

Responsabilidades:
· Supervisar las diferentes plataformas de BEES y garantizar su estabilidad.
· Identificar, analizar y resolver incidentes.
· Análisis y solución de causa raíz de incidentes.
· Escalar incidentes al equipo GLOBAL que no puedan ser resueltos desde el país.
· Establecer SLA’s para los incidentes y asegurar que sean cumplidos por el equipo.
· Conocer cada uno de los procesos de integración.
· Informar a la operación sobre incidentes afectando al negocio (equipo comercial, agentes, gerentes, centro de experiencia).
· Centralizar reportes de incidentes de cada una de las plataformas.

Skills:
· Ingeniero de Sistemas, Software o Industrial apasionado por la tecnología.
· Procesos y niveles de servicio orientado al cliente.
· Buena organización y comunicación.
· Conocimiento Ágil - Scrum y herramientas de seguimiento de proyectos (Jira, Trello).
· SQL (intermedio).
· C #, JavaScript (opcional).
· Actitud positiva, proactivo y que asuma retos.
· Inglés (intermedio).

Salario: RD$ 50,000
Horario: Lun-Vie 8am-5pm

Aplica:

Support Analyst BMA Group

*Agente Inbound para cobertura de Maternidad* (Español)

Horario: L-Vi 8:00 am - 10:00 pm , Sab 8:00am - 05:00pm

Salario: $26,964.00

Mas información y aplicar:

Agente de Experiencia BMA Group

Customer service representative - French/English

- Provide Product information
- Support clients with their purchase needs

- Canadian French (preferred)
- Advanced English

Schedules:
Mon-Fri 12-9pm
WEEKENDS OFF!

Valid RD ID
Valid Work Permit.

We are looking for BackOffice Agents for Payroll -- ON SITE --
😎 if you have what it takes, this is for you!!
The Payroll Specialist position help support our growing client base. This position will be responsible for all payroll-related processing activities, no worries, we will train you! 😎
Requirements:
Highschool degree or Bachelor
Customer Service and Backoffice Experience is a plus
ADVANCED English is MANDATORY
Ability to multi-task with a strong attention to detail
Intermediate to strong skills in MS Office, including Excel and Outlook
What we have for you?
RD$200 p/h
Monday to Friday Schedules... Yes, weekends off!!
Transportation (Drop outs routes - Metro KM9 & Metro La Feria)
Referral Bonus of RD$4,500
Schedules Available: 8-5pm, 9-6pm, 11-8pm.
Among other benefits that we are preparing just for YOU! 🤯🤯
Read this.. A LOT... Of growth opportunities, this is a new project!!
We have also all benefits by Law.
Training will start on June 20th!
We are located at Zona Franca Tecnológica de Herrera. Near to Luperon Avenue 😎
Apply Now!!
[email protected]

*Customer Service Representative* ON SITE.

Requisitos:

Bachiller, estudiante Universitario o Graduado.
Experiencia como customer Service
Manejo del idioma Inglés Avanzando
Dominican ID

Beneficios:

Pago por Hora: RD$185 por hora mas incentivos.
Horarios: Lunes a Viernes 8-5pm, 9-6p, 11 -8pm
Perfect Attendance
Loyalty Bonus
Transporte (*Morning for 8am schedule and after 8pm*)
Growth Opportunities *New Project*
Todos los Beneficios de Ley
Dependiendo de tu performance, puedes transferirte a backoffice!

Ubicacion: Ave. Luperon, zona franca de herrera.

Aplica indicando el nombre de la vacante: [email protected]

** CUSTOMER SERVICE AGENTS ON SITE **

For this New Project we are seeking resourceful and goal driven Customer Service Agents hungry for growth. In this campaign you will represent a well stablished company based in the USA, working with their employees.
We are Seeking Customer Service Agents that have positive and professional attitudes. This position is great for individuals that are empathic, and can provide excellent service.

Responsibilities:

Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels to ensure customer satisfaction
Keep records and provide feedback of customer interactions, comments.
Communicate and coordinate with colleagues as necessary.

Requirements:
Good written and spoken communication in English.
Comfortable using computers.
Experience with customer support.
Must Reside in Santo Domingo, Dominican Republic

Location: at HT Link Calle Central No. 100 Esquina A, Zona Franca Tecnológica de Herrera, 11113 Zona Industrial de Herrera

Hours: we have 3 schedules available between the range 8am-8pm. Weekends OFF!!

Salary: RD$185 P/H. More information will be discussed in interview.

Benefits: HT Link SRL offers benefits under required law. Additional perks will be shared during interview.

You can apply sending your resume to: [email protected] and [email protected] with the subject "Customer Service Representative". So we can schedule an interview

We’re looking for hustlers with will to win, computer skills and advanced english!

What are you waiting for?

ONSITE Chat/back office and chat/voice sale positions available

Requirements:

Contact Center experience is a plus
Advanced english level
High School Diploma
Dominican ID
Excellent grammar.
Experience in Email projects or back office (Preferable)

Paid training

New project

Growth Opportunities

RD$185 per hour

Perfect Attendance Bonus

Located in: Ave. Luperon.

Morning Schedule Available

Send your cv to > [email protected]

We are hiring!

ADVANCED ENGLISH is required.

*ASISTENTE DE RECURSOS HUMANOS*

Estudiante de término o recién graduada de psicología Industrial
Experiencia en RRHH (*MANDATORIO*)
Conocimiento de reportes al Ministerio de trabajo
Buena redacción general
Conocimientos amplios de pago de horas extras, nomina y tss y prestaciones laborales
Excelente comunicación oral
Conocimiento de redacción informes
*INGLES AVANZADO INDISPENSABLE (si no sabe ingles, favor no aplicar)*
Disponibilidad Inmediata
Discreta/o
Organizada/o
Preferiblemente con experiencia en call center

Horario de: Lunes a viernes 8am-5pm. Sabados rotativos.
Salario: $35,000

Transporte
Subsidio de almuerzo
Seguro complementario
Entre otros beneficios.

Enviar cv en INGLES a:
[email protected] [email protected] [email protected] [email protected]
con el nombre de la vacante en el asunto *HR Assistant*

solo se tomaran en cuenta los cv en ingles y enviados a los correos.

- Must speak fluent English
- Must have customer service skills/experience
- Previous call center experience
- The hours of operation are 8:00 AM - 8:00 PM EST (there are multiple shifts available within this timeframe)

Salary: from RD$165 To RD$175 p/h.
Plus benefits.

Massiel Bido Consulting updated their phone number.

Estamos en la búsqueda de un Reclutador para nuestro departamento. Como sus funciones principales, está la búsqueda activa de candidatos, proceso de contratación y acompañamiento al mismo.

Requisitos:
- +1 año de experiencia en selección de personal (inglés)
- Nivel de inglés avanzado.
- Buena comunicación.
- Disponibilidad inmediata.

Envíar cv al correo [email protected] con el nombre de la vacante en el asunto

- Ingles Avanzado
- Mayor de edad

Horario: lunes a viernes de 8am a 5pm
Con disponibilidad de trabajar los sabados de 8am a 12pm

Open Positions:

- Customer Service
- Chat
- Back Office
- Collections
- Team Lead
- Supervisor

$155 p/h
2 days offs
Bonus
Cafeteria subsidy
Paid training
New project
Growth Opportunities
Retention Bonus
Door to Door Transportation

Reference Name: Massiel Bido
send your resume and apply on this link below:
LinkedIn: bit.ly/3nGGrzf

If you have any problem accessing, please let us know.

Call Center Representative Responsibilities:
Answering calls from clients.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Call Center Representative Requirements:
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Strong time management and decision making skills.
Adaptability and accountability.
ADVANCED ENGLISH
BENEFITS
$155 p/h + bonus
US $500 Loyalty Bonus
Private insurance
Transportation
Among others