Web2Web Innovation

Due to the impact that the use of social networks generates on the world population, companies have had to update and diversify their customer service channels in order to be where their potential customers are. In addition, social networks can generate brand engagement, loyalty and much more information than a contact form.

In this post discover the 5 advantages of offering customer service through social networks.

Read the following article for more information about: the omnichannel strategy and how to apply it with the new digital customer: https://www.livebeep.com/estrategia-omnicanal

After-sales services are all the actions taken by the company after the sale to build customer loyalty. They can be, on the one hand, technical services (repairs and maintenance) and, on the other hand, customer services (guidance and complaints). In this matter, we have to be allies of digital tools, as they will facilitate this task and the resolution will be more efficient.

For example: if a customer contacts us through the chat of a social network with a complaint (e.g. messenger), we can use an omnichannel platform to manage the message and from there we generate a follow-up ticket for the customer to follow the resolution of the incident by the company.

More info: https://www.livebeep.com/integracion-redes-sociales/?lang=en

In today's highly competitive and technological market, it is difficult to obtain an advantage over our competitors through price or product features, since consumers have at their disposal a large number of offers that are very similar to each other. Therefore, customer service becomes the basis for differentiation, satisfaction and loyalty.

Discover , a platform that will help you to improve your customer service. www.livebeep.com

Find out what the help center customer service system is and how it works.

More information? https://www.livebeep.com/help-center/

Are you looking to improve teamwork in your company?🧐

When your project grows and you start to delegate tasks to other people, it is time to think about what support we can rely on to make teamwork efficient. The tools you incorporate should facilitate communication and internal organization.

In this post we offer you a list about what this kind of tools should allow you to do.

👉More information: https://bit.ly/2Z7XxvA

How do simultaneous translations work?

While assisting a user who does not speak your language via live chat or email, the system translates the messages on the spot and you can maintain a fluent communication.

More information? 👉https://bit.ly/391gLF9

Using a communication window on your website improves your online attention, the relationship with your visitors and generates trust with users who do not know you, but you must make good use of this resource. In this post we offer you 6 tips for an excellent customer experience.

👉 Do you want more information? https://bit.ly/3nHB5UD

A can be a great ally when it comes to offering excellent technical support. It is a technological assistant capable of interacting with your customers 24/7.

What functions can you give them?

1. Answer frequently asked questions
2. Personalized content
3. Improve the connection with the audience

What about you, what's your experience with chatbots?

If you want to learn more, go to www.beepychatbot.com

Know the importance of online 👇

Herramientas de atención al cliente La atención al cliente es fundamental en las empresas de la actualidad. Por eso, te explicamos los recursos o métodos para mejorarla y qué herramientas hay.

Interested in finding out how digital transformation can help solve your client's problems? Click on the following link for more details

Digital transformation for your company's growth Cloud software dedicated to digital transformation for businesses. Improve your internal processes: customer service, technical support, teamwork, sales and online marketing.

What is digital transformation? And how can it help your business?

Transformación digital: beneficios y pasos de implementarla ya La transformación digital promete ser una revolución en las pequeñas y medianas empresas. Por eso te explicamos qué es y cómo puedes adaptarte a ella

The digital age is an exciting time to be in business. Digital technology is changing the way we discover new products, learn, work, communicate and play.

Understanding the importance of digital transformation today is crucial. From how it changes your business and your clients' to fully harness the power of digital technologies, both within and beyond the enterprise.

https://www.livebeep.com/transformacion-digital/

Transformación digital: beneficios y pasos de implementarla ya La transformación digital promete ser una revolución en las pequeñas y medianas empresas. Por eso te explicamos qué es y cómo puedes adaptarte a ella

If you want to offer an optimal user experience to all your customers, you will have to monitor the service they receive at each one of the points of contact. In this article you will learn what an omnichannel strategy is and how to apply it.

La estrategia omnicanal y cómo aplicarla con el nuevo cliente digital Estrategia omnicanal: qué es y como aplicarla en tu empresa. Ofrece una excelente experiencia de usuario y contrala tu atención al cliente

What is Team Lab in our Livebeep platform?

More information: https://www.livebeep.com/trabajo-en-equipo/

A help center system is a customer service and technical support tool that, through help guides located on your website, offers customers solutions and the possibility to contact you. If they contact, the system creates a ticket with the request. The operators record the details, solve the problem and close the ticket.

In the video post we show you how it works and if you want more information click this link: https://www.livebeep.com/help-center/

https://www.youtube.com/watch?v=HGKp2dE540E

Help Center (Livebeep's Help Guide) How to access the Help Center and how a Help Guide looks like. This is an example of Livebeep's Help Guide.

With a you can offer immediate solutions to potential customers' queries: they can find more information about a product or service, make an appointment, etc., in real time. And it is known that response time is key to convincing the customer that our product or service is the one they are looking for.

A chatbot is designed to automate customer service and save time and effort to workers. In addition, they can help us to get visitors' contact information such as email, name, phone, etc. for our database allowing us to keep in touch with them if we notice that they are a potential customer.

If you want more information click on the following link: www.beepychatbot.com

The omnichannel approach seeks an interactive and dynamic form of communication to reach leads.

Therefore, it is important to offer a good user experience, regardless of the means by which they contact your company.

If you want to read more about what an omnichannel strategy is and how to apply it, click on the link to read the full article: https://www.livebeep.com/estrategia-omnicanal/

The online world is advancing at a very fast pace and companies have to be in constant movement and innovation.

The online customer is demanding and wants to be sure that the product or service he is going to buy covers 100% of his needs. Therefore, our business has to be prepared to offer the best shopping experience. This is where technology comes into play.

If you have a website you can create a 100% online sales strategy and that is what we tell you in this post.

Did you know that a chat tool allows you to offer video assistance in the same chat conversation? It allows you to create your online store, build customer loyalty and increase your sales.

What do you think about this solution?

Discover what a help center system is and how it can help you improve your customer service. 👉 https://bit.ly/3yRG0nU

Internet users are increasingly demanding, so studying their needs, interests and behavior allows us to identify them in the online world. has presented its E-commerce Study 2021 with the aim of measuring the evolution and trends of the online shopping market in Spain

The Google Media Lab team manages media strategy for all of Google’s advertising campaigns. Here they share their findings on effective marketing in the mid-funnel.

The importance of mid-funnel marketing - Think with Google Often mid-funnel marketing is overlooked. But by focusing on this we could attribute 16X more sales to these marketing channels. Discover how we did it at Google.

The funnel is the path your customer must follow from the moment they discover your business until they become customers.

In this post, learn about each phase and what tools you can use in each one of them:

Your online customer service is essential to attract potential customers, you can enhance it through chat and video call. In addition, it allows your sales team to engage in a chat conversation with the customer in any language.

If you want to know more, click on this link: https://bit.ly/3Adz7iA

You can reduce direct queries to your team by up to 70% with a since it has the ability to provide immediate attention and support. In addition, it serves as a guide to resolve frequent questions at all times quickly and easily.

In this post you will learn exactly what a chatbot is and what functions you can give it.

If you want more information click on the following link: https://bit.ly/3j0y27n

Looking for an software that is easy to use, highly customizable and affordable?

With your Livebeep subscription you can access this tool and only pay for the emails you send. Learn how it works: https://bit.ly/3q4KnJu

An software is based on a service that allows its users to create and manage email campaigns. But with so many options available on the market today, how do you know which tool can best help you achieve your goals?

In this article we will explain the most important details to consider when choosing your new email marketing platform. https://bit.ly/35txJtN

It's important to keep the emotional connection you create with your audience intact. How do you do so? By making sure to personalize each touchpoints throughout your digital strategy.
Learn more below 👇 Source: The CX Insights

Add a 'Personal Touch' to Your Digital Experience Strategy - thecxinsights Personalization is the name of the game today, ramp up your digital experience by blending it with your digital experience strategy. Learn how.

If you haven't implemented a CRM to manage your customer's relationships and acquisition journeys, then what are you waiting for! There's a whole new and more effective world waiting for you right here 👇

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