Synced Communications

Synced communications are pleased to announce that we are opening up a number of positions for a January start date.
Customer Service Advisors will be responsible for providing first point of contact resolution to customers through all access channels for a number of enquiries and assistance relating to the delivery of the organisation’s services whilst maintaining professionalism.

You will be expected to be an effective member of the Customer Service Team providing outstanding services direct to all customers in line with the vision and values of the organisation.

You will be expected to work within any customer access point (including reception areas)
at any location within the organisation and be required to work flexibly across the hours of
the relevant business area.

MAIN DUTIES & RESPONSIBILITIES:

Specific objectives and deliverables will be agreed as part of your annual performance and
development review (PDR) process, the points below are a summary of your main duties
and responsibilities.
• Respond to all types of customer enquiries and resolve wherever possible without
referring to another team or person, taking ownership of the enquiry and taking a
proactive and positive approach to Customer Care ensuring satisfaction.
• Carry out all administration functions relative to customer services effectively and within
agreed service standards.
• Accurately record, store, input and update information into the relevant system and
ensure all records and systems are up to date.
• Consistently deliver customer service targets and service standard targets as specified
and provide performance management information as required.
• Promote and maintain excellent customer relationships, adopting a customer focussed
approach at all times.
• Support the development of Customer Service to ensure the service continues to meet
customer and business needs.

ALL APPLICANTS WILL REQUIRE:

Willingness to learn and a can-do attitude.
Ability to use computer systems efficiently
All successful candidates will be offered a position subject to a Standard DBS check.
No prior experience is necessary.

Rate of pay will be national minimum wage in line with the April 2022 pay increase, and additional incentives are offered.

CLOSING DATE WILL BE 5TH JANUARY 2022.