Broadshires Health Centre

**UPDATE**- our clinical system can now be accessed but is not fully functioning.
On Monday 22nd July we will be open but operating an Emergency/urgent appointment and prescription service only. We will endeavour to try our best to catch up and ensure our clinical system is safe to use.
If you have an enquiry that is not urgent please can we ask you to call us or pop in later in the week.
We understand how frustrating it can be but please be kind and patient whilst we navigate the workload.
If you use the NHS App you will need to fully log back in for your app to be fully operational again.
We thank you again for your understanding

CrowdStrike outage: NHS warns of GP disruption next week Healthcare IT systems are coming back online - but GPs face a growing appointments backlog.

**URGENT ** our clinical system is still down. At the current time we are unsure of a fix and when this will be. We will be checking over the weekend for when the system is back up and running. We will update on Monday morning.
A thank you to our patients today for your patience and understanding and thank you to those who delivered treats to staff.

**URGENT** our clinical system is currently down so we are unable to access patient notes, issue medication and see documents. At the current time we are not able to take new appointments, only emergencies which will be manually seen by an onsite GP.
The IT issue is nationwide today.
We are doing all we can but it may affect your appointment with us today.
Please be patient and kind whilst this problem is rectified.

UPDATE: Now resolved.

We are aware of a problem with our website, and are working to resolve this. Many thanks for your understanding.

UPDATE: This problem appears to be resolving and systems slowly returning. Thank you everyone for your patience.

Please may we ask patients to bear with us this morning. There is a regional IT system problem and we ask that if you have a enquiry, please wait to call us.
Many thanks for your understanding.

Broadshires Health Centre, along with all other surgeries in the area, will be closing from 1pm on the afternoon of Thursday, 27th June 2024. This is to give protected time for training for all our staff.

Urgent care cover will be provided via the 111 service. The 111 operators will direct you to the correct medical service for your need.

If your call is not urgent, please call us on Friday, 28th June 2024.

Spring Covid Boosters- all text messages have now been sent for our covid vaccination clinics on 15th and 16th of May. If you or a friend/family fall into the at risk groups please book an appt by either following the link on the text messages or calling our reception teams after 3pm each day.
Risk group- people over 75 years, residents in care homes and those that have weakened immune systems.
If you are unsure please review on the government website or go onto our website and follow the link on our news page.

Please note that we have very limited staff today due to sickness and annual leave, and are therefore operating an emergency appointment system only. We apologise for any inconvenience.

URGENT NOTICE - REPEAT PRESCRIPTIONS 22/03/24

To order repeat prescriptions via telephone, please call the surgery's main number (01993) 845600 and select Option 3.

We await termination of the previous direct dial telephone number and any messages left on any other number will NOT BE ACTIONED.

We apologise for any inconvenience and thank you for your patience.

In 2024 we are making big changes in Broadshires Health Centre and our aim is to improve our service for patients.

The telephone system installed at the practice is now old and not fit for the amount of calls we now receive as a large practice of 12,500 patients.

The practice will be going live with a new telephone system called Surgery Connect on Wednesday, 13th March 2024. We are hoping that the transition goes seamlessly, but please be patient with our reception team whilst they become familiar with the new system.

The new system, will provide a ‘call back’ facility so that you do not have to wait in a queue on the telephone, but instead we will call you back when you reach number one in the queue. We hope that this new system will reduce the wait time for patients.

There will be many other perks to the system including being able to add up to date messages, recording of all calls and live time data for number of calls in the system and wait times across the practice lines.

Thank you for your assistance and patience.

Broadshires Health Centre is closed the afternoon of Tuesday 27th for county wide staff training. We reopen at 8am Wednesday 29th.
For all the on the day medical and medication needs please call 111 from 1pm.
Many thanks

You may be aware of the current increase in cases of measles nationally. As a result of this, there is a national MMR vaccination reminder programme due to commence during February and March. This is a reminder sent to parents/guardians of children aged 6-11 years. The reminder with request that parents check with their GP surgery to confirm that their child’s records are accurate.
Children require two doses of the MMR vaccine; the first at age 1 year and the second at age 3 years and 4 months. If the vaccines were given earlier than these ages then they are not recognised. For a child to be fully protected they need to have received both doses.
Your child’s vaccine history should be documented in their red book. Please check this before contacting the Surgery to confirm your child’s vaccine status. If you are unsure whether we have your child’s vaccine records and/or whether they are up to date, please do send them into us via eConsult and we will get in touch if any MMR vaccines are required.
Many thanks,
Nursing Team.

Please note due to the power cut Broadshires Pharmacy is unable to dispense any prescriptions until further notice. Please call them if you need anything urgently for today.

Update- the power is back to the surgery but it is intermittent. We have been informed by the electricity company that we may not have full power restored until after 3.30pm.
We are currently operating on emergency appointments only unless you have been contacted via phone or text. We are seeing booked nursing appointments at the current time. If the power goes off again we will make contact with patients that are booked in to be seen today . We apologise for any issues this has caused.

We currently have a power cut at the surgery and it is unsafe for us to work.
We will contact patients as soon as we can

**URGENT** Please note that due to a power failure the health centre and pharmacy are currently closed. If you have an appointment you will be contacted if it needs to be rearranged.

URGENT NOTICE:
Due to staff sickness we are running an emergency/urgent GP appointment system only today. If your appointment is not urgent, please contact us again on Monday or call 111 for advice.
Many thanks for your understanding.

Please note that the telephone system is currently not working and we are unable to make or receive calls. We are working with our provider to get the issue rectified as quickly as possible.

Wishing all our patients a very happy Christmas and healthy 2024! 🎄🎁

Christmas/New Year 2023/2024
The surgery will be closed on the following days over the Christmas period:

• Monday, 25th December 2023
• Tuesday, 26th December 2023
• Monday, 1st January 2024

The surgery will be open as normal on all other working days. If you need medical advice when the surgery is closed, please call 111 or visit:

Get help for your symptoms - NHS 111 This website only stores the cookies that are needed to make it work. Read more about how we use cookies (opens in a new tab).

Due to sickness in the surgery we are running emergency appointments only today. If your query can wait, please call reception tomorrow. Our reception team are answering calls as quickly as they can, we ask that you are patient and remember to always be kind.

Please note that we will be running emergency appointments only on Thursday, 30th November 2023 due to staff shortages.

If your query is not an emergency, please contact reception on Friday, 1st December 2023 or email [email protected]

PATIENT NOTICE

Broadshires Health Centre will be closed from 13:00h on Thursday, 16th November 2023 for new, “on the day” GP and Nurse appointments due to an ICB training event.

We will be open, as usual from 08:00h on Friday, 17th November 2023.

For all on the day urgent medical needs, including emergency prescriptions, please call 111 who will be arranging cover during this time.

Broadshires Health Centre will be closed from 1pm on Thursday 28th September for new on the day GP and nurse appointments for an Oxfordshire ICB training event. We will be open as usual from 8am on Friday 29th.
For all on the day urgent medical needs including emergency prescriptions please call 111 who will be providing cover during this time.

Dear Patients,
We understand that some patients have received a generic text from NHS England regarding vaccinations. Please be assured that we are preparing for the vaccination clinics and will contact you directly to book your appointment, (as per eligibility criteria), in due course. Please may we ask that you do not telephone or come to the surgery in this regard until you receive an invitation directly from the surgery.
Many thanks for your understanding.

**The phone lines are now working, please be patient as due to the high volume of calls it might take longer for reception to answer your call, remember please always be kind.**

Please note our phone lines are not currently working. We have raised the issue with our provider and are hoping that the issue will be resolved quickly.

Please go to the website for full information, including eligibility criteria.

https://www.broadshireshealthcentre.com/news.aspx

Good morning everyone,
We just wanted to reach out and thank you all for your patience and support as we try and improve systems and phone queues at Broadshires. We are investigating new options, including eConsult. If you are not booking an appointment, please feel free to email rather than ring reception. Please also see the poster attached and consider joining us as we try to improve services for all patients.
Broadshires Management Team.

https://www.oxfordshire.gov.uk/residents/social-and-health-care/public-health-and-wellbeing/free-emergency-contraception?utm_campaign=23-0125&utm_source=facebook_instagram&utm_medium=cpc&utm_term=26-50&fbclid=IwAR1jgGHyJ2larg99otprRU6pRhbwo8Ar2ZdiH5EWenqyYtHVEQS9CDm5D5Q_aem_ATiHE_HQMFoopDxTLxuD1ZidJ2-s1zFW_J1Q-q8wJFe-X7m1w9UxPvw07GoDbCwZaWZHVUNNCuhhFWZsDcVCNppD

Free emergency contraception | Oxfordshire County Council Where to access free emergency oral contraception and contraception advice.

URGENT- we are down to one Dr at the surgery today due to staff illness. We are running an urgent only today. We are answering the calls as quickly as we can .
Many thanks