Daktela UK & Ireland

💥 107,000 queries handled automatically in the first year for TicketPortal using our AI Chatbot = 1,495 work hours saved per month! 💥

Read case study: bit.ly/3RFRqqX

Daktela UK is now a proud member of the Comms Council UK! 🎉

The Comms Council UK plays a pivotal role in representing the communications industry, influencing regulatory and policy developments to ensure the sector remains relevant, open, and competitive.

🤝 What This Means for Us:
- Staying updated with the latest industry developments
- Being prepared for any upcoming regulatory or technical changes
- Developing best practice initiatives to maintain our high standards
- Providing our customers with the most current and comprehensive information

We are looking forward to being an active part of this fantastic community, starting with the AGM and Summer Forum this Thursday. 🌞

Samantha Haylor Managing director says:
"Joining the Comms Council UK comes at an exciting time for Daktela and marks another significant milestone for 2024. This membership will enhance our ability to stay ahead in the ever-evolving communications landscape and ensure we continue to deliver the highest quality service to our customers. We are excited to contribute to and learn from this dynamic community."

Find out more about Comms Council UK on their website: https://commscouncil.uk/

🎄As we embrace the festive cheer we wanted to wish you and your loved ones a holly, jolly holiday season filled with warmth and unforgettable moments. 🥂From all the team at Daktela UK & Ireland🌟

🌟Absolutely thrilled to share some highlights from last week’s Call & Contact Centre Expo UK!
🥇Proud Gold Sponsor of the event!
🚀Training & Networking Zone Sponsor, featuring excellent sessions by The Forum.
📢 Packed Seminar with our UK Country Manager Steve McSherry, diving into Technology with a Human Touch. Showcasing how our AI can elevate your teams today!🤖🌐
💼 Productive meeting with our long-time customer, Notino.
🌟VIP After-show event: Hosting partners and delegates with an exclusive preview of Daktela’s latest features.
🎤 Exciting Podcast in the works with our technology partner, IRIS Audio Technologies – stay tuned!

Grateful for the opportunity to connect with new faces, reconnect with old friends, and engage with our incredible channel and technology partners including Pragma, Non, 186Kloud, Cloud Central UK, Fusion Telecom Ltd, Awaken and Intelligence and many more. 🤝

Last week we kicked off 2023 in style with a staff party and cocktail masterclass at The Church Bar in Chester. The team are all ready and excited for a great year ahead.



The Church Chester Bar, Restaurant & Venue

The Daktela team are looking forward to seeing everyone tomorrow at the Chester Business Show by Hashtag Business Services.
We’ll be showing businesses how they can get ready for the Big BT Switch Off with cloud telephony. For more info on the event and to get your free tickets, visit: https://www.chesterbusinessshow.co.uk

Many thanks to the Customer Experience Foundation for sharing our news.
We’re very excited about the acquisition of Coworkers.ai. Giving businesses across the UK & Ireland the ability to enhance their customer experience with intelligent voice, chat and email bots.

You can read more here: https://www.cxfo.org/daktela-enhances-its-automated-chat-functionality-with-the-acquisition-of-coworkers-ai/

Daktela enhances its automated chat functionality with the acquisition of Coworkers.ai - The Customer Experience Foundation The new technology will be integrated into their software later this year, enhancing their existing chatbot capability and enabling businesses to deploy complex automated chat solutions in their customer communications.

We are delighted to announce our collaboration with Trust Partner Services Ltd, opening up new business opportunities for the technology reseller market. You can read all about it here: https://www.technologyreseller.uk/innovations/new-to-reseller-market-daktela-uk-one-app-for-all-your-business-communications

The Daktela team are looking forward to seeing everyone tomorrow at the Red Dragon Business Show hosted by Hashtag Business Services Limited.

We will be showing businesses how they can get ready for the big BT Switch Off and reduce costs with cloud telephony.

This evening, we look forward to celebrating the very best of the Welsh Contact Centre Industry at the 2022 Welsh Contact Centre Awards.

With our UK headquarters based in Wales, we’re proud to be members of the Welsh Contact Centre Forum Ltd.
We’ll be attending this year’s awards as the sponsor of Contact Centre Manager of the Year.
Good luck to all the category finalists!

Further info can be found here: https://www.welshcontactcentreforum.co.uk

We are deeply saddened to hear of the passing of Her Majesty Queen Elizabeth II.

A truly remarkable woman who dedicated her life to serving the people of the UK and the Commonwealth for over 70 years.

We pause, reflect and show heartfelt gratitude to a lady who meant so much to so many.

Thanks for everything Ma’am.

Only a few weeks until the Contact Centre & Customer Services Summit - at the Radisson Blu, Manchester Airport with Forum Events Ltd.
Come and join us to explore the latest insights and innovations - Tickets are free for delegates and demand is high.
Find out more here: https://contactcentresummit.co.uk/

Daktela is aimed at helping you create exceptional customer experiences with one platform.

FIND OUT MORE: https://www.daktela.com/en/

Daktela helps to create authentic customer connections and drive collaboration across your business

FIND OUT MORE: https://www.daktela.com/en/

Complete on your mobile phone? With the Daktela App, you can look after your customers or run your contact centre from anywhere.

FIND OUT MORE: https://www.daktela.com/en/contactcenter/mobile-application/

How AI chatbots can improve your business by giving you happier employees and customers

FIND OUT MORE: https://www.daktela.com/en/technological-innovations/chatbot/

We would like to thank all our customers and partners for their continued support of Daktela!

No customer is too small or too big for us. With our call and contact centre solution, you can choose the features that work for your business.

Every day we support over 1000 customers of all different sizes across Europe. We are constantly evolving to ensure we provide the latest enhancements and benefits to all our customers.

Find out more here: www.daktela.co.uk

Daktela Employee Spotlight - A few months back, we launched our new brand and message: Creating Authentic Customer Connections.

We’re proud of the service we provide to our customers, and this is made possible by our talented team behind the scenes. So, to get to know the people behind the brand, we’ve launched our employee spotlight.

Todays spotlight is featuring our Operations Director, Roy Holmes.

Where did Roy Start: "A long time ago (1977) I left school expecting to be a professional footballer. I joined IBM instead as an impressionable young 16-year-old. I “grew up” working with Computers and Telephony. I’ve helped the industry grow from a Telephone on a desk, to a Contact Centre and have had the pleasure of working with most of the Industry leaders over the past 45 years."

We appreciate everything you do for our team and customers, thanks Roy!

With Daktela, your people can work effectively from any location in the world, so you can create an engaged and productive workforce.

✅ Reduce costs
✅ Happier & more productive employees
✅ Hire the best employees wherever they live

Remote working with seamless communication:
Our Cloud-based software seamlessly connects your workforce with your customers across phone, email, SMS, chat and social media.

Effectively manage your remote team:
With Real-time statistics, message boards and activity monitoring all in one place, the Daktela solution is designed so you can easily manage the tasks and activities of your remote working team, wherever they are.

Read more: https://www.daktela.com/en/home-office/

With the Daktela solution, you can manage all your messages and responses in one place:

✅ Connect Facebook to your CRM and helpdesk.
✅ Assign Messenger Chats to people in your business and create tickets.
✅ Transfer chats to other team members or invite them to your chat.
✅ Connect multiple Facebook accounts.
✅ Create Chatbots for your Facebook Business Page.
✅ Add Messenger to your website
✅ Available in the Daktela Mobile app.

And Facebook is just one of the many channels available. With Daktela, you can manage all your incoming communications and respond using one platform. This includes Facebook, WhatsApp, phone, email, SMS, webchat, and much more.

It’s great to start the week with some fantastic news. In the UK, our main offices are in Chester and Reading, so we have become members of the West Cheshire and North Wales Chamber of Commerce and Thames Valley Chamber of Commerce Group

Hot off the mark, Clive Allen headed to last week.

The team are all looking forward to the opportunities this will bring, connecting with local businesses and attending the upcoming events.

(Both are accredited by the British Chambers of Commerce)

Daktela Employee Spotlight

A few months back, we launched our new brand and message: Creating Authentic Customer Connections.

We’re proud of the service we provide to our customers, and this is made possible by our talented team behind the scenes. So, to get to know the people behind the brand, we’ve launched our employee spotlight.

First up is our Sales Coordinator, Lauren Jones.

Based in Chester, UK. Lauren’s favourite part of her role is her relationship with Customers:

“Having a solid relationship with our customers makes it easier for me to understand how we can help them succeed. It’s rewarding when I see our customers get excited about the system and how it can help them progress with their communications”

Fun fact about Lauren: She is a huge car and motorbike enthusiast. Lauren and her dad spend countless hours around cars and motorbikes and often go for motorbike rides on the weekend. So, if you’re heading to North Wales this weekend you might well catch her at one of her favourite spots, the famous Horse Shoe Pass!

Thanks for everything you do for our customers, Lauren!

Earn money by simply referring Daktela to your network.

Our Referral Partners get the best possible reward from using their existing relationships more effectively.

It couldn’t be easier:

Step 1 - Register: Enter your details to join the Daktela Referral Program

Step 2 - Refer: Make a formal introduction

Step 3 - Earn money: When your referral becomes an active Daktela Customer, you receive a monthly commission and this will be paid for the lifetime of their contract.

Get started: https://daktelapartners.co.uk/become-a-referral-partner/

Following on from our partnership with the Customer Experience Foundation, our UK Commercial Director Steve McSherry, had the chance to speak to the foundation in one of their latest guest articles.

Take a look at the article here and find out how the right technology, can significantly improve both the employee and customer experience.

https://www.cxfo.org/how-fully-connecting-your-cx-channels-could-transform-your-business/

Customer experience is at the core of everything we do, so we are really pleased to be joining the Customer Experience Foundation as a partner.

Daktela UK & Ireland are proud to announce our new partnership with Microsoft Gold Partner, Valto IT Services. Our new partnership means we can now fully support our customers with Microsoft Teams implementation, including setting up everything in the background.

The Daktela Contact Centre together with Microsoft Teams provides a level of integration that combines the best of both platforms.

So, if you don’t have an IT department or IT Support Provider, we can now work with our customers to enhance collaboration across their business. Even if you have the experience within your organisation, our unique Microsoft Teams Discovery Workshop allows you to plan its deployment to ensure you get the most out of the application.

Microsoft Teams is a collaboration tool that is included with Microsoft Office 365. When combined with the power of Daktela, Microsoft Teams allows you to implement a perfect solution for both your Contact Centre and Back Office operations, all from one supplier.

Daktela: Helping to create authentic customer connections.

Our Commercial Director, Steve McSherry, has been featured in Startups Magazine. He shares his thoughts on a customer-first mindset and highlights how small businesses can raise their game.

You can read the full article here: https://startupsmagazine.co.uk/article-why-cloud-communication-software-should-be-every-startups-priority

Daktela: Creating Authentic Customer Connections

Why cloud communication software should be every startup's priority | Startups Magazine No matter where you are on your startup journey a customer-focused mindset should be built into the DNA of your business according to Steve McSherry, Commercial Director of Daktela, a cloud-based contact centre that serves startups.

Help boost your teams productivity using the Daktela UK Robocaller and chatbot, make it easy for your customers to get in touch with your business.

Stop by and see Daktela at the Business Revival show on Wednesday 9th March, we are attending the home working conference at the ExCeL London. Book a meeting to come see us.

https://businessrevivalseries.co.uk/exhibitors #/exhibitors/daktela-uk