Crewkerne Health Centre

📊 Latest Reviews on Crewkerne Health Centre!
We're thrilled to share some positive feedback from our recent patient surveys (August 2024). Here's a quick snapshot of the results:
Overall Experience:
🌟 Positive: 86%
🙁 Negative: 7%
Did We Meet Your Needs?
🌟 Positive: 91%
🙁 Negative: 7%
Convenience of Care or Advice:
🌟 Positive: 94%
🙁 Negative: 6%
How Did You Receive Care?
🏥 Face-to-Face Appointments: 91%
📞 Telephone Appointments: 5%
Were You Happy with This?
🌟 Positive: 93%
🙁 Negative: 6%

Thank you for your feedback and continued support. We're committed to providing the best care possible to our community. Stay tuned for more updates and improvements!

📊 Dear Patients,

We are excited to share the latest stats from our new Patient Online Platform! 🚀 Your engagement has been incredible, and we’re thrilled to see so many of you taking advantage of this convenient way to access care.

🌟 Why Use Anima? 🌟
Using Anima for your health needs helps us keep the phone lines open for those who aren’t able to use the online portal. This small action makes a big difference, ensuring that everyone can get the support they need.

💼 How It Works:
Every Anima request is reviewed and triaged daily by our clinical team, ensuring timely and appropriate care for all.

Thank you for embracing this new way to connect with us! Your support allows us to continue providing the best care for our community.

Crewkerne Health Centre have an exciting opportunity for Patient Services Advisor's (Receptionist) to join the team based at Dual Location Practice specific and Contact Hub working within the South Somerset West PCN (SSW PCN).

The closing date for this role is 29th July 2024.

To apply, please click on the link below;
https://beta.jobs.nhs.uk/candidate/jobadvert/E0215-24-0163

Important Update: IT Issues Affecting Services

📣CREWKERNE HEALTH CENTRE WHILE DEALING WITH WORLDWIDE IT ISSUES, IS STILL ABLE TO SEE URGENT PATIENTS, PLEASE SUBMIT AN ANIMA REQUEST OR PHONE THE SURGERY

Due to a nationwide outage of our Clinical Software, we are currently experiencing significant IT issues. As a result, we may not be able to provide all services and appointments today. We apologise for any inconvenience this may cause.

Rest assured, we are closely monitoring the situation and will notify you as soon as services are back up and running. Thank you for your understanding and patience.

📅 Join Us for a Tea, Coffee, and Cake Morning at Middle Path Surgery! This Saturday at the Middle Path Surgery from 9am to 1pm.

📅 Join Us for a Tea, Coffee, and Cake Morning at Middle Path Surgery!

We're excited to invite you to a special event at Middle Path Surgery on July 13th from 9am to 1pm! Enjoy some delicious tea, coffee, and cake while you connect with our team. 🫖☕🍰

Our friendly staff will be on hand to:

- Answer your questions
- Assist with Anima registration
- Showcase the services our PCN team offers to our local community

It's a great opportunity to learn more about what we do and how we can support your healthcare needs.

We look forward to seeing you there!

🌟 Join Our Team! 🌟

Crewkerne Health Centre is looking for a dedicated and enthusiastic Patient Services Advisor to join our team. If you have a passion for helping others and want to be a part of a supportive healthcare environment, we would love to hear from you!

Position: Patient Services Advisor

Location: Crewkerne Health Centre

Responsibilities include:

Assisting patients with inquiries and appointment scheduling
Handling incoming calls and directing them appropriately
Managing patient records and administrative tasks
Supporting the clinical team to ensure smooth operation of the centre
Working from our future Contact Hub centre at South Petherton surgery on a rotation basis

Requirements:
Excellent communication and interpersonal skills
Strong organisational abilities
Previous experience in a similar role is a plus, but not essential

Benefits:
Friendly and supportive team
Opportunities for professional development
To apply, please submit your CV to [email protected]

Be a part of something special and help us provide exceptional care to our community. We look forward to welcoming you to our team! 💼✨

We’ve listened to our patients’ feedback and are pleased to share that we will be trialling longer online opening hours for Anima from Monday 8th July. We will monitor the impact this has on staff and patient experience throughout the month of July.
We hope that this will support to better spread our demand across the day and make it easier for us to manage the peaks that we see in the mornings.

📞 When calling the surgery, you can now press 1 to speak with our Patient Services Advisors (formerly receptionists) and 2 for Prescription Management. To help reduce telephone waiting times, we strongly encourage patients to submit their medical and admin requests using Anima. Thank you! 🌟

📅 Join Us for a Tea, Coffee, and Cake Morning at Middle Path Surgery!

We're excited to invite you to a special event at Middle Path Surgery on July 13th from 9am to 1pm! Enjoy some delicious tea, coffee, and cake while you connect with our team. 🫖☕🍰

Our friendly staff will be on hand to:

- Answer your questions
- Assist with Anima registration
- Showcase the services our PCN team offers to our local community

It's a great opportunity to learn more about what we do and how we can support your healthcare needs.

We look forward to seeing you there!

📊 Latest Reviews on Crewkerne Health Centre!

We're thrilled to share some positive feedback from our recent patient surveys (June 2024). Here's a quick snapshot of the results:

Overall Experience:
🌟 Positive: 86%
🙁 Negative: 8%

Did We Meet Your Needs?
🌟 Positive: 92%
🙁 Negative: 6%

Convenience of Care or Advice:
🌟 Positive: 93%
🙁 Negative: 7%

How Did You Receive Care?
🏥 Face-to-Face Appointments: 88%
📞 Telephone Appointments: 6%

Were You Happy with This?
🌟 Positive: 93%
🙁 Negative: 6%

Thank you for your feedback and continued support. We're committed to providing the best care possible to our community. Stay tuned for more updates and improvements!

Regular friendly guided walks in Crewkerne

Did you know that there are three group walks you can join in Crewkerne?

Health Walks are walks done on a regular basis for your well-being, ranging right from beginner through to advanced. They can help you to feel good, have more energy, sleep better and better manage your weight. There are so many benefits from walking - we're sure you will see a difference in yourself even after your first walk!
The Crewkerne walks are;
Beginner Health Walk 1st & 3rd Thursday - 10am Henhayes Centre TA18 8DA. Under 1 mile, flat and even ground, no stiles, gentle pace and frequent stops. Ideal for those new to walking or living with health conditions that impact fitness or mobility.

Level 2/3 Tuesdays - 9.30 for 9:45am start TA18 7LZ (behind the Aqua Centre) 2 - 4 miles, tracks, fields and hills, quicker pace and possible stiles. Intermediate walks, ideal for those with good walking fitness and able to complete 60-90mins with minimal stops.

Level 2 - Family Health Walk 4th Saturday of the Month 9.45 for10am start TA18 7LZ (behind the Aqua Centre). 2 - 2.5 miles, tracks and some hills or moderate pace. Ideal for those looking to develop their walking fitness and able to complete 45-60 mins with minimal stops.

The Walk Leaders cannot be responsible for individuals. If you need support on a walk, please bring along a trusted friend, family member, support worker or carer.

Visit www.sasp.co.uk/health-walks to find out more information. No pre booking required - just turn up!

Somerset Health Walks Somerset Health Walks What is a health walk? It's a walk done on a regular basis for your well-being, ranging right from beginner through to gentle, moderate and advanced. It can help you to feel good, to have more energy, to sleep better and to manage your weight. There are so many benefits from he...

📰 Check Out Our Latest Newsletter! 📰

We've just released our newest edition filled with important updates, upcoming events, and valuable health tips. Don't miss out on all the latest news from Crewkerne Health Centre!

📧 Subscribe Now!
📲 Read Here: https://crewkernehc.co.uk/practice-news/q2-2024-newsletter/

Stay informed and stay healthy! 🌟

Q2 2024 Newsletter - Crewkerne Health Centre Download our latest newsletter.

📢 Responding to Your Feedback! 💬

Dear Patients,

In light of the comments, emails, and conversations we've had with many of you, we would like to provide some information and clarification on a few key issues that have been raised. 📝 If you have any comments or suggestions, please don't hesitate to share them with us. Your input helps us better serve our community.

Phone Waiting Time
We are fully aware that the current waiting time when calling Crewkerne Health Centre can sometimes exceed well over 1 hour.
To provide some context, we have experienced a significant increase in call volume over the last few months, averaging between 700 to 950 calls per day, with occasional peaks of well over 1,000 calls. Our reception team is working diligently to answer as many calls as possible. However, due to ongoing staff shortages, call waiting times have increased, and we sometimes cannot contact all patients who have requested a callback. We are actively addressing this issue and are currently recruiting more patient services advisors.
We strongly recommend using Anima whenever possible to help reduce phone wait times for patients who cannot use Anima. You can easily register for Anima using your NHS App login, which speeds up the process. Anima is open from 7am to 2pm, and we aim to extend the operating hours further this month to accommodate more patients.

The Use of Anima
Some patients have expressed concerns about their requests being put on Anima even if they choose not to register. Please note that Anima is used solely for triage purposes. It allows our clinical team to centralise all patient requests, review, and triage them effectively. This tool enables us to better manage our capacity and provide the most appropriate appointments based on patient needs.
One common feedback from patients is that the process of submitting a request on Anima can be lengthy and cumbersome. We have communicated your feedback to the Central Team and Anima, and we are pleased to announce that a new version of the system will be released in the coming weeks, significantly improving the user experience. We will also be releasing videos and guides on how to use the system more efficiently.

Zero Tolerance
Unfortunately, we have also seen a significant rise in verbal abuse and threats directed at our staff over the phone and at the front desk. While we understand the frustration of waiting for long periods, such behaviour is unacceptable. Our staff are working tirelessly to provide the best service possible under the circumstances. We maintain a Zero Tolerance policy regarding abuse and will take appropriate actions, which can include removing and/or deregistering a patient from the practice or involving the police.

Front Desk
Due to privacy concerns, we cannot handle new appointment requests at the front desk. This policy has been in place well before the launch of Anima. To do so, our receptionist would need to ask several personal questions about your condition, which is not suitable in a public setting. Additionally, this could create long queues for patients waiting to check in.
As all medical requests must be submitted through Anima to be reviewed and triaged by our Duty Doctor, accepting appointments at the front desk is not feasible.
Several patients have also recently walked in expecting to see a GP immediately. While we understand that the stress of dealing with a new or recurring condition can be challenging, our clinicians are fully booked throughout the day. No GPs are available for immediate consultations without prior appointments. If you believe your condition requires urgent attention, please contact us via Anima or our Telephone Hub. This will expedite the process for you to receive the appropriate care.

Thank you for your understanding and cooperation.

The Crewkerne Health Centre

📊 Crewkerne Health Centre Monthly Stats: May 2024

📞 Received Calls: 14,344
⏳ Average Queue Time: 27m 32s
📲 Callbacks: 2,200
📅 Total Number of Appointments Booked: 5,613
🚫 Patient No-Show Rate: 5%

🌟 Patient Feedback:
Positive experience of our service: 79%
Did CHC meet your needs: 92%
Was the care or advice received convenient: 89%
Were you happy with the service received: 89%

Thank you for your continued support and feedback! We strive to improve and provide the best care for our community. 💙

Thank you all for your patience and efforts as we embed our new Patient Interface platform, Anima. Due to the ongoing high demand, phone waiting times can be lengthy. We strongly recommend submitting your requests online via Anima if possible.
https://patients.animahealth.com

Please find below some of our latest data for the South Somerset West Primary Care Network.

Carers group at Henhayes is moving from the 3rd Thursday to the 1st Thursday of each month from June.
Please join us at Henhayes on June the 6th 2pm - 3.30pm for Carers Group to meet others who support and care for their family or friends. For information about the group contact: Cath Holloway 07535279539 or email [email protected]

🌟 Exciting Announcement! 🌟

We're thrilled to announce that Anima, our new patient interface system, is officially launched as of today at 7 am! 🚀

Patients can now conveniently submit their requests online through Anima, making healthcare access easier and more efficient.

Please note that as we introduce this new system, our telephone lines may be busier than usual. We appreciate your patience and understanding during this transition period.

Thank you for your continued support as we strive to provide you with the best possible care and service. Don't hesitate to reach out if you have any questions or need assistance!

To submit a request or for more information: https://crewkernehc.co.uk

The Anima Registration Assistance desk will not take place today at Crewkerne Health Centre due to a shortage of staff. We will resume this Wednesday (24/04/2024)

🌟 Friendly Reminder for our Patients! 🌟

Don't miss out on our Registration Assistance Help Desk happening tomorrow (Friday) from noon to 3 pm at the Surgery (Middle Path). Need a hand with registering? We've got you covered!

And guess what? Our helpful desk will be back next week at the same time and location.

Big thanks to our amazing Patient Participation Group for lending a hand and making this possible! 🙌 Let's get you all set up and ready to go with ease. See you there!

You are now able to sign up for Anima prior to our launch date on Wednesday 24th April. To sign up, please follow this link: Sign Up to Anima
However, depending on your preference, you can simply use the same email and password as you use for the NHS app. We recommend that all patients have the NHS App as this is the easiest way to order your repeat prescriptions and means less logins to remember overall. To create an NHS App account visit: www.nhs.uk/nhs-app
All information about Anima, including sign up guides, can be found on our dedicated Introducing Anima webpage. We also have resources available at the surgery if you are visiting over the next couple of weeks.
If you are having any trouble signing up, the team at Anima are happy to help - just email [email protected]
Thankyou,

As part of our ongoing commitment to enhancing patient care and accessibility, we are thrilled to announce the introduction of Anima, our new Patient Interface platform, set to launch on April 24th. To ensure a seamless transition and to assist patients with the registration process, we are proud to host a Registration Assistance Desk right here at our surgery (Middle Path).

The Registration Assistance Desk serves as a dedicated resource for patients who may require assistance in registering for Anima. Our knowledgeable and friendly team members will be available to guide patients through the registration steps, answer any questions they may have, and provide personalized support to ensure that every patient successfully registers on Anima before its official launch date. Our Help Desk will welcome patients Mondays, Wednesdays and Fridays from 12pm to 3pm at our Middle Path Surgery.

For more information: https://crewkernehc.co.uk/practice-news/anima-registration-revolutionising-patient-care-at-crewkerne-health-centre/

We are thrilled to announce that registration for our new Patient Interface, ANIMA, is now open! Get ready to experience our enhanced system, launching on April 24, 2024. To streamline the process, you can conveniently log in using your NHS App. Stay tuned for more information and updates. Let's embark on this new journey together! 🚀 https://www.symphonyhealthcareservices.com/introducing-anima

Come join us in the Town Centre to discover more about our exciting new Patient Interface, Anima.

And guess what? Our furry friend, the Easter Bunny, will be there too, handing out treats! Don't miss out on the fun!

Crewkerne Town Centre
Wednesday March 27th & Thursday March 28th
Lunch Time

We are pleased to announce that we now have more dates scheduled for our parenting workshop for Families who would like to learn more about self-harm (FLASH).

For information we are fully booked for the Taunton workshop between April and July, however, do have spaces for the other dates in all areas.

Introducing Anima
Crewkerne Health Centre are excited to be introducing Anima as our new online consultation platform, which will replace Klinik towards the end of April.

Anima will provide a number of great benefits to both our staff and patients. To find out more about how Anima will benefit you, please visit the Practice News page on our website:
https://crewkernehc.co.uk/practice-news/introducing-anima-the-benefits/

Thank you,

The Crewkerne Health Centre Team