After Digital

The holiday season brought the UK team of CultureSuite together for an unforgettable festive night in Glasgow! 🌟

From the greens of GolfFang to the cozy vibes of Dockyard Social, our evening was filled with laughter, food, and drinks. A perfect blend of friendly competition and festive cheer!

A special shoutout to our Marketing Manager, Jamie Cooper, for clinching the win by a single point at GolfFang! His strategy? Distract and conquer with the season's most eye-catching Christmas jumper - a tactic that also earned him the unofficial 'Worst Christmas Jumper' award! 🏌️‍♂️🏆

We wish everyone a Merry Christmas and happy holidays from all of us at After Digital! 🎅🌲

What a night! 🌙✨ We're absolutely thrilled to share that After Digital has won the Silver at the BIMA Awards! 🥈

A massive shout-out to our amazing partner, the Roundhouse, for joining us on this journey and to our brilliant team whose talent and hard work made this possible. This is for all of us! 🎉

Cheers to a future of more innovation, more creativity, and more award-winning moments like these! 🥂

Hello, is it you we're looking for? 👀

After Digital is searching for two people to join our Growth team:

✏️ A Content Marketer: someone who can craft our narrative with skill and passion.
📈 A Growth Marketer: an innovator ready to propel our marketing strategies forward.

Dive into a role where technology meets creativity, contributing to the digital landscape of the arts, culture and entertainment industry.

Both positions are remote, full-time, permanent posts, and you have until the 20th of November to apply.

To see the full job descriptions and to apply, visit afterdigital.co.uk/careers

📣 We’re : Onboarding Specialist (aka, ‘implementation consultant’) Wanted
At After Digital, we’re all about creating seamless experiences for our clients. That’s why we’re growing our Professional Services team with an additional Onboarding Specialist. This role isn’t just about technical prowess; it’s about bridging perspectives between our clients and our R&D team. You could say it’s a bit like being a professional puzzle solver who crafts new puzzle pieces when needed.

💬 Liesanne, our Lead Onboarding Specialist, puts it well:
“This is more than just visual impact; it's also about facilitating an intuitive and inclusive journey for visitors and helping our clients adapt their usage of the SaaS platform.”

👉 Responsibilities:
• Setup & Configuration: Assist clients in tailoring our SaaS products to their unique needs.
• Product Training: Conduct hands-on training sessions for clients on platform functionalities.
• Resource Provision: Equip clients with resources, guides, and best practices.
• Integration Guidance: Help integrate our SaaS product into clients’ existing workflows.
• Feedback Loop: Collect early feedback to influence our product roadmap.
• Success Benchmarking: Set initial success metrics and ensure clients are on the right track.
• Inter-department Coordination: Work closely with Customer Success and R&D teams for a holistic onboarding experience.

🔎 Who You’ll Be:
• A technical expert in the eyes of our clients.
• A voice for the client within our R&D team.
• A facilitator who makes complex processes easily digestible.

This role offers extensive growth opportunities, especially as we continue to expand into new markets. If this sounds like the next step you’ve been looking to take in your career, we’d love to hear from you.

Learn more and apply here: https://eu1.hubs.ly/H05KS_l0

Careers at AD: Onboarding Specialist — After Digital We are looking to grow our Professional Services team with an additional Onboarding Specialist. Could this be you?

📣 We’re : Adoption/Engagement Specialist (aka, Community Manager) Wanted
After Digital is expanding its Customer Success team and we’re looking for an Adoption/Engagement Specialist to join us. Here, you’re the linchpin between active product adoption and customer success, serving as a guiding hand in helping users unlock the full potential of our services.

👉 Responsibilities:
• Manuals: Create user-friendly guides that translate complex processes into actionable steps.
• Release Notes: Keep our users informed and engaged with the latest features and enhancements.
• Events: Organise webinars and workshops, delivering in-depth insights into product usage.
• Newsletters: Curate content that keeps our community informed, engaged, and successful.
• Socials: Foster a vibrant user community through our social media channels.
• Articles: Write compelling content that underscores the value our product delivers.

🔎 Who We’re Looking For:
• A creative communicator who’s adept at simplifying the complex.
• Collaboration-ready, and able to work with different teams across the organisation.
• Passionate about the intersection between arts and technology.

If you’re driven by creative content creation, customer success, collaborative in spirit, and looking to make a genuine impact, this role could be your next career move.

Learn more and apply here: https://eu1.hubs.ly/H05KSsK0

Careers at AD: Adoption/Engagement Specialist — After Digital We are looking to grow our Customer Success team with an Adoption/Engagement Specialist. Could this be you?

📣 We’re : Customer Success Manager for Belgium and the Netherlands
After Digital is looking for a Customer Success Manager to focus on our Dutch-speaking clients in Belgium and the Netherlands. This role is designed for someone who brings together skills from both client and project management to serve as an end-to-end product owner and customer advocate.

👉 Role Responsibilities:
• Serve as the primary point of contact post-sales
• Nurture and strengthen client relationships
• Focus on customer satisfaction and retention
• Guide clients in maximising the utility of our SaaS products

🔎 Ideal Candidate:
• Dutch: C1 or C2, English: C1 or C2
• Well-rounded in project and account management
• Effective problem solver with strong communication skills
• Calm under pressure, adaptable, and robust
• Confident in building long-term partnerships with clients

If this sounds like a role that aligns with your career aspirations, visit our website to learn more: https://eu1.hubs.ly/H05KQz70

Careers at AD: Customer Success Manager — After Digital We are looking to grow our Customer Success team with a third Customer Success Manager, focussing on the Dutch-speaking clients in Belgium and the Netherlands. Could this be you?

We’re delighted to announce 📢 that we’re among the winners at this year’s BIMA (British Interactive Media Association) Awards -

Specifically, our website has been nominated for the esteemed Best User Experience award 🏆.

Gary Halliday, Head of Systems and Technology at the Roundhouse, sums it up perfectly:

“This new website is designed with the user in mind, drastically improving the online experience for ticket buyers and young creatives. It comes at a time when we’ve also invested in a digital ticketing offer and a data project - ensuring we’re offering audiences a world-class digital experience at the Roundhouse.”

A huge shoutout to the Roundhouse team for working tirelessly with us, and a special thanks to Gary for spearheading the project 🤝.

The BIMA Awards are a significant hallmark in the UK’s digital and tech sectors, recognising brilliance in innovation, craft, impact, and industry best practices 🌟.

We can’t wait for the awards ceremony to see if we’re bringing home the Bronze, Silver, or Gold 🥉🥈🥇!

A big congrats to all the other nominees 👏

For an in-depth look at our Roundhouse project, check out our case study here: https://bit.ly/3PHfsQE

We're absolutely thrilled to be at the Arts Marketing Association Conference 2023! 🎭 🙌

Humbled to step into the cultural beacon that is Leeds Playhouse and immerse ourselves in rich conversations on arts, digital technology, and audience engagement.

This year's theme? 'Audiences at the Heart'. ❤️ We're here to learn, share, and embody the spirit of this mantra, working towards creating meaningful connections and experiences for our audiences, both virtually and physically.

Stay tuned as we share insights on all things After Digital and Peppered, showcasing how digital transformation can help arts organisations put their audiences at the heart of everything they do. 🌐🎨

Being part of this vibrant community of creatives, marketers, and thought leaders is truly inspiring. If you're here, don't hesitate to visit our exhibition stand, If you're here, we invite you to join us for a hands-on demo of the Peppered platform. Discover how it can revolutionise your audience engagement and marketing. 💡🎭

Big news in the Big Apple! 🍎 We’re excited to welcome the renowned Joyce Theatre to the . 🎭

Amidst the hustle and bustle of NYC, our team are conducting an exhaustive discovery session, exploring how to shape the ’s digital narrative through an impressive website.

From optimising the user journey to planning their new content strategy, we're planning the foundations for a website that will captivate audiences just like their stunning performances do.

Here's to revolutionising arts and culture in the city that does it best. 🗽🎭

Amgueddfa Cymru – Museum Wales approached us last year to help them create a seamless purchase path in both Welsh and English. Launching in conjunction with their brand refresh, we needed to create a smooth transition between the new marketing site and TNEW.

Despite the tight turnaround time, we were able to produce a solid bilingual experience that allowed users to easily book tickets in their preferred language. Read our latest case study to discover how 👇

https://lnkd.in/eSrzA_gC

It's the final day of , and what a ride it's been! Over 500 attendees from around the globe have gathered here in Birmingham, making this year's event one for the books. 🎟️

A special shoutout to our very own Managing Director, David, who's been in the thick of it all, engaging with other industry leaders and discussing all things ticketing! 🤝

Let's make this last day count! Join us in exploring more cutting-edge insights and networking opportunities. We're excited to take all this knowledge back home and keep pushing the boundaries in the ticketing world! 🌐

Did you miss our webinar? Don't worry, you can now watch it on demand! You can learn the best ways to build an engaged and responsive email audience and how to nurture this list over time 👉 https://bit.ly/3I41Kob

Did you know that we created a bespoke loyalty scheme implementation with our Skyway product?

By working closely with both Tessitura and our clients, we were able to automatically reward customers for repeat purchases— reducing the administrative burden that is often placed on our clients.

Find out the benefits of this feature and gain an insight into how we catered to the differing needs of our clients in our blog post ⤵️

Implementing Loyalty Schemes — Skyway By working closely with both our clients and Tessitura, we’ve been able to create a loyalty scheme implementation with our Skyway product, giving our clients the ability to automatically reward their customers for repeat purchases with very little administrative burden.

We’re thrilled to officially introduce Jamie Cooper, our new Digital Marketing Manager! After joining the team late last year, Jamie has been an excellent addition to our digital marketing team. Find out how he got his start in the industry and his favourite things to do outside of work in our most recent blog post ⤵️

Meet our new Marketing Manager, Jamie! — After Digital We’re thrilled to introduce Jamie, our new Digital Marketing Manager. We asked him the obligatory ‘get to know you’ questions (as well as adding some random ones to the mix).

Worrying about your TikTok strategy? Did you know that TikTok users are 2.5x more likely to take future conversion actions with your brand compared to other platforms?

Learn the do's and don'ts of the most downloaded app in history, and find out how you can make the most of your marketing efforts through both organic and paid media in our blog post ⤵️

https://www.afterdigital.co.uk/insights-and-updates/tiktok-for-businesses

Does your arts organisation want to start working on their sustainability journey this year? Look no further!

We've put together a list of the top resources on how you can boost your sustainability efforts and become more climate friendly in our blog post ⤵️

What is your arts organisation doing in the fight against climate change? Let us know below.

What your arts organisation can do to be more sustainable — After Digital It’s 2022, and sustainability isn’t just a business buzzword, it’s a necessity. And every organisation, in every sector, should be playing their part. At After Digital, we understand that it can be hard to decide where to start. That’s why we’ve outlined some great resources that arts orga...

We’re hosting a webinar!

Join our Marketing Manager, Jamie, as he shares how we helped arts organisations across the world build and maintain engaged email databases and how you can achieve the same results.

Want to know more about this exciting event? Find all the details below 👇

How to drive customer growth and retention through email marketing | LinkedIn After Digital has worked with some of the biggest names in the arts and culture sector and this webinar will give you an insight into the tactics we use to keep them connected with their audiences. In this 30 minute session, we’ll teach you: 1. The strategies we use to grow an engaged email databa...

Christmas is just over 1 week away!

That means the AD studio will be closing for the Christmas break. We will be closed from 12pm (GMT) on Friday the 23rd of December 2022 until the 4th of January 2023 — reopening at 9am that Wednesday, business as usual. Want to get in touch before then? Here's what you need to know ⬇️

▪️ If you are a current AD client, you will have received detailed comms on our closures via email. Please check your inbox for this.

▪️ Any site issues submitted between now and the 16th of December will be triaged and prioritised through Helpdesk, as normal, based on the severity of the issue and whether the issue is from retainer/non-retainer clients.

▪️ Our team has a full schedule up until the break, so any enhancement work or requests for new work after this date will be planned into the subsequent time after the break and addressed when we return on the 4th of January.

If you just want to get in touch before the break, you can reach us via our website:

After Digital Wherever you are in the world, we make digital work for you. We’re a full-service digital agency, providing a range of digital and creative services.

Yesterday we closed the AD studio for our Christmas day out 🎄

It was great to get together as a company to celebrate this year's achievements, chat about our future goals and ambitions, and celebrate the long-awaited AD Awards. We have a lot of exciting things in store for 2023 and we cant wait to share them with you!

To keep up to date with our team events, subscribe to our newsletter: https://bit.ly/3AbHLA1

Christmas is just over 2 weeks away!

That means the AD studio will be closing for the Christmas break. We will be closed from 12pm (GMT) on Friday the 23rd of December 2022 until the 4th of January 2023 — reopening at 9am that Wednesday, business as usual. Want to get in touch before then? Here's what you need to know ⬇️

▪️ If you are a current AD client, you will have received detailed comms on our closures via email. Please check your inbox for this.

▪️ Any site issues submitted between now and the 16th of December will be triaged and prioritised through Helpdesk, as normal, based on the severity of the issue and whether the issue is from retainer/non-retainer clients.

▪️ Our team has a full schedule up until the break, so any enhancement work or requests for new work after this date will be planned into the subsequent time after the break and addressed when we return on the 4th of January.

If you just want to get in touch before the break, you can reach us via our website: https://afterdigital.co.uk

The AD Christmas day is just over a week away!

That means the AD studio will be closed from 1pm (GMT) on Thursday 8th December; reopening at 9am Friday 9th December, business as usual. Want to get in touch before then? Here's what you need to know ⬇️

▪️ If you are a current AD client, you will have received detailed comms on our closures via email. Please check your inbox for this.

▪️ Any site issues submitted between now and the 8th of December will be triaged and prioritised through Helpdesk, as normal, based on the severity of the issue and whether the issue is from retainer/non-retainer clients.

▪️ Our team has a full schedule up until the break, so any enhancement work or requests for new work after this date will be planned into the subsequent time after the break and addressed when we return on the 9th of December.

If you just want to get in touch before the break, you can reach us via our website: https://afterdigital.co.uk

We're excited to be sponsors for tomorrow's Arts Marketing Association Digital Marketing day!

Did you know our Marketing Manager, Jamie, will be speaking about our recent Digital Marketing work? We'll be sharing the best tips for building an engaged email database and how you can nurture this list over time. Make sure you stop by for the morning session (9.30 - 10.00) or in the afternoon (12.35 - 1.05).

Can't make it to our sessions? Don't worry! We also have a stand where you can chat to the team and hear about our recent projects. See you there! 👋

Last week our team travelled to Clydebank High School to take part in BIMA's Digital Day 22 💻

We had a great time chatting with students about a career in digital and hearing their ideas for the different tasks throughout the day. Thank you to BIMA for creating this fantastic opportunity and to Clydebank High School for having us!

"Thank you for giving up your time and putting lots of effort into engaging with our pupils. Our pupils enjoyed the digital event and asked when we were doing it again!" - Carrie Lumsden, Teacher of Computing Science, Clydebank High School