Queen Square Medical Practice

Due to unforeseen circumstances Caton Health Centre will be closing early today at around 11am. Sorry for any inconvenience caused. We'll be back open tomorrow as normal!

Caton Health Centre will be closed this Friday morning 16th August. We will be back open as normal at 2pm. Sorry for any inconvenience caused. You can still contact us on 01524 843333 during this time.

𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩: 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐒𝐞𝐥𝐟 𝐇𝐚𝐫𝐦 𝐏𝐚𝐫𝐞𝐧𝐭𝐢𝐧𝐠 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩 (𝐟𝐫𝐞𝐞 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐰𝐨𝐫𝐤𝐬𝐡𝐨𝐩) 📅 Book your place on our workshop 𝟏𝟗𝐭𝐡 𝐀𝐮𝐠𝐮𝐬𝐭.
𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐲𝐨𝐮𝐫 𝐟𝐫𝐞𝐞 𝐩𝐥𝐚𝐜𝐞 𝐧𝐨𝐰: 👉 https://ow.ly/s4mI50SRkam
For parents or carers who suspect or are aware that their child is self injuring. Provides guidance and support to deal with these challenges at home.
Lancashire Mind recognise the challenges parents and carers face in managing their child or young person's self injury behaviour. Co-produced with CYP professionals and parents, our self harm parenting workshop aims to support parents and carers whose children or young people self injure.
𝐃𝐞𝐭𝐚𝐢𝐥𝐬:
• Fully funded for parents and carers
• 2 hours online workshop led by one of our trainers
• Connect with other parents in a safe, respectful, and supportive space
• Share experiences and learn from others
• Learn to validate the emotions parents and carers experience in managing self injury behaviour of a child or young person
• Help destigmatise self injury behaviour
• Promote awareness of practical strategies to support children and young people around self injury behaviour
• Promote effective communication around self injury behaviour
Each parent/carer will receive a Self Harm Safe Kit as part of the workshop to support them in talking to their child or young person about their self injury behaviour.
💙

Reminder: Please allow extra time to get to your appointment - lane closure on Kingsway and an additional lane closure by Dalton Square causing delays

High blood pressure is the largest known single modifiable risk factor for cardiovascular disease (CVD) which can lead to heart attacks, strokes and dementia. CVD causes 1 in 4 deaths in England - around one death every four minutes and is a leading cause of disability.

As the condition usually has no symptoms, it is estimated that 4.2 million people in England have undiagnosed high blood pressure. The only way to know if you have high blood pressure is to get a blood pressure test, which is a free, simple, non-invasive procedure.

If you're aged 40 and over, you can get a free blood pressure check at your local participating pharmacy, without needing to book in advance. Alternatively, you can use the blood pressure machines in our waiting rooms- please ensure that you give these readings to one of our receptionists.

Find a pharmacy that offers free blood pressure checks near you by searching “pharmacy blood pressure check” or visit the NHS website directly here: https://www.nhs.uk/nhs-services/pharmacies/find-a-pharmacy-that-offers-free-blood-pressure-checks/

Please allow extra time to get to your appointment today - lane closure on Kingsway is causing long delays

Please note that our Caton branch will be closed tomorrow morning, July 26, 2024, due to staff shortages.

We will reopen at 2 PM.

Our main Lancaster site will operate as usual as will the phone lines and online services.

We apologise for any inconvenience this may cause.

Our systems our back online and a fix has been applied. However we ask that you please bear with us as we attempt to catch up from the global IT disruptions of Friday.

Our team will be extremely busy as we work through the backlog of work, can we please ask for your patience and understanding.

As always thank you for your continued support.

🚨 Important Update: GP System Outage 🚨

Dear Patients,

We regret to inform you that our clinical system, EMIS, is currently down. This unexpected outage affects our ability to manage appointments, access medical records, and process prescriptions.

Here's what you need to know:

• Appointments: We cannot book, reschedule, or access appointment details at the moment.

• Medical Records: Access to medical records and test results is temporarily unavailable.

• Prescriptions: Processing of repeat and new prescriptions will be delayed.

What you can do:

• Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/or visit your nearest urgent care centre or contact emergency services.

• Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

• Interim Solutions: If you need immediate assistance please call our reception on 01524 843333.

We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to restore our services to full functionality.

Thank you for your cooperation.

Due to a Global IT issue that is preventing us accessing our clinical system today 19th July, we will only have limited access to our computer system.

Our phones are working for patients to contact us, however we can only deal with patients who are acutely unwell.

If your call is not urgent please try again later.

If you have a booked appointment please attend however the staff may be limited to what they can deal with.

Please bear with us. Thank you for your understanding.

Please note, Caton Health Centre will be closed tomorrow, Friday 19th July. You can still reach us on 01524 843333 or visit Queen Square Surgery - we'll be back open as usual Monday.

Don't miss The Bay Health Festival this weekend!

Queen Square and Caton Health Centre will be closed on the afternoon of Thursday 11th July from 12:30pm for training and development. We apologise for any inconvenience this may cause.

If you do require a doctor urgently after 12:30pm, please ring the NHS 111 service.

Please allow extra time to get to your appointment today, 3rd July, as there is a one lane closure opposite Curry’s which is causing delays.

Caton Health Centre will be closed this morning - we are back open at 2pm.

We are still experiencing some minor issues with our telephone system.
The surgery's phone greeting message has not yet been updated to the new live options. While we try to resolve this, please be aware that the actual options are as follows:
1. Cancel an existing appointment
2. Speak to the Chronic Disease Management team. Please only select this option if you have received a text or letter requesting for you to do so.
Hold to speak to reception.

Thanks for your patience and we apologise for any inconvenience this may cause.

Upgrade to Telephone System:
We are currently experiencing some minor issues with our telephone system. We apologise for any inconvenience this may cause.
Our greeting message when you phone the surgery is currently outdated. While we try to resolve this, please be aware that the actual options are as follows:
1. Cancel an existing appointment
2. Speak to the Chronic Disease Management team. Please only select this option if you have received a text or letter requesting for you to do so.
Hold to speak to reception.

Upgrade to Telephone System:
There is a planned upgrade to our telephone system on Thursday 13th June. We don’t anticipate any issues, but in case of unforeseen problems please bear with us on the day. Thank you

Reminder that our planned phone upgrade is today! Please bear with us, thank you

Upgrade to Telephone System:
There is a planned upgrade to our telephone system on Thursday 13th June. We don’t anticipate any issues, but in case of unforeseen problems please bear with us on the day. Thank you

Upgrade to Telephone System:
There is a planned upgrade to our telephone system on Thursday 13th June. We don’t anticipate any issues, but in case of unforeseen problems please bear with us on the day. Thank you

Please be aware there is currently an issue with our phonelines and we are not receiving calls. This is a local problem. Sorry for any inconvenience caused.

We are recruiting for a Medical Secretary to cover maternity leave, with a possibility to extend the contract for a busy independent City Centre Practice. Check out NHS jobs for more info.

Job Advert To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

The following pharmacies in Lancaster/Morecambe are open on the bank holiday on Monday 6th May:
Boots Lancaster: 10:30am - 4:30pm
Boots Morecambe: 10:00am - 4:00pm
Asda Pharmacy: 11:00am - 4:00pm
More information can be found at https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Whooping cough cases are rising in England.

If you are pregnant, it's important to get the whooping cough vaccine to protect your newborn baby, as they are at greatest risk.

Find out more. https://nhs.uk/pregnancy/keeping-well/whooping-cough-vaccination/

Queen Square Surgery and Caton Health Centre will be closed on the afternoon of Thursday 16th May from 12:30pm for training and development. We apologise for any inconvenience this may cause.

If you do require a doctor urgently after 12:30pm, please ring the NHS 111 service.