Verbatim The Phone Answering Service

How well are coping with delivering good in a digital world? Are they embracing social media, search and new technology or are they being left behind in a world where customer expectation has dramatically changed?

Read our full report here:

https://bit.ly/3gBThNR

We've shared some great tips with 365 Retail for when it comes to dealing with challenging customers on the telephone:

https://bit.ly/3MT8q9o

How To Deal With Challenging Customers on the Phone - 365 RETAIL | Retail Technology News Anyone who has spent any time at all in a customer service role will have experienced a customer who is difficult to deal with. Whether that’s a customer who is angry, upset or just very frustrated. It’s an unavoidable situation, even for the most experienced customer service professional workin...

Our services are completely from the ground up. This means that each of our customers will receive a unique service to their individual needs, which is really important when we're representing your business. Find out why here:

https://bit.ly/3c9464S

Great to see our latest research feature in Accountancy Age ...

Although one in every three accountancy firms is 'virtually invisible' in the search engines and risks being left behind, the good news is that reticent firms are quick to react once they realise the consequences and are making efforts to take their businesses forward into the digital age. Find out how here:

https://bit.ly/3RmRfhv

Accounting firms must tailor offerings for digital natives Accounting firms that don’t cater for the needs of digital natives by with a tailored online service offering could lose business to rivals

☎️ *Top Telephone Tips* ☎️
When speaking to a customer on the phone, using their name is a great way to build a rapport and instil confidence in them. It shows that you're listening and motivated to help. Try to use their name once at the beginning and once at the end of every conversation.

Find more top in our Verbatim Videos here: https://verbatim-cc.co.uk/verbatim-video/

When it comes to you may be wondering about the best way to communicate with your clients and customers. If you’re working in various locations, from the home office to the workplace and in between, is it best to text, email or call?

https://bit.ly/2NaeU5K

When it comes to taking a call from a client, rather than rushing to transfer it, why not ask them if they would rather hold, or leave a message? They will appreciate the more personal touch.
Find more tips and tricks in our videos:
https://verbatim-cc.co.uk/verbatim-video/

This week we have published our latest which shows that many in the UK are failing to embrace .

Accountancy firms can no longer rely on a high street office and a good reputation to grow their business – so how should they be adjusting to managing in a digital world?

Read our full report here:

https://verbatim-cc.co.uk/press-releases-are-accountancy-companies-embracing-digital-customer-service

Are you put on edge when the telephone rings? ☎️😩

Lots of business owners will grit their teeth and use the phone, but they won’t be happy about it. Believe it or not, that kind of discomfort and nervousness comes across in your voice, and it can even change the outcome of your calls with prospects.

So how do you stop sounding nervous over the phone? Here are some tips to help you feel more confident on every call.

https://bit.ly/3aE3JOo

If you're planning an , we can help you to make sure you have all bases covered whilst you're away – as well as ensure you're not coming home to a huge to-do list. Sounds great, right?

Take a look at our range of ...

https://bit.ly/3BVOjkG

How Verbatim can help you have a holiday - Verbatim Ensure your business calls are answered even when you are on holiday with Verbatim's professional call-answering service.

Did you manage to answer every this week?

Missing just 2 calls a week adds up to 104 every year – and each lost lead means missed revenue. Can your business afford to lose these opportunities?

Here's how we can help ☎️ https://bit.ly/3BMzAHL

How Will A Telephone Answering Service Benefit My Business? Missing 2 phone calls a week can lead to 104 missed business opportunities every year. If you had a call answering service, what difference would it make

It's a leap of faith to entrust others with key element of your business – but very often, the benefits of far outweigh the risks.

Our clients can concentrate on core business matters – whilst knowing their are taken care of:

https://bit.ly/3KzdXzv

5 things you might have been wondering about outsourcing - Verbatim Making the decision to outsource parts of your business can be daunting. Here are some of the biggest questions that our clients have approached us with in the past – and our solutions.

Accountancy Firms can really benefit from an service. This is important when you're trying to take every call that comes through, but you need uninterrupted time to ensure calculations are correct ...

https://bit.ly/3eFM6zp

Accountancy Firms and Web Chat Services - Verbatim Time is precious for an accountant – and time is money. But implementing a managed live chat service can help relieve the strain.

As many as 45m people in the UK were on the receiving end of nuisance communications in summer 2021! We're glad to see has outlined proposals to make it harder for criminals to make scam phone calls and offered new guidance to tackle this issue:

https://bit.ly/33OWaVy

Ofcom outlines new plans to combat scam calls Millions of Brits plagued by scam calls

is certainly vital to many business strategies, but is also important when considering long-termer goals. Aside from generating revenue, it can provide value in lots of different ways.

https://bit.ly/3LGnHtp

Why is customer retention important for your business? - Verbatim Customer retention shouldn't be overlooked within a business strategy and approached in the right way, it can be highly rewarding.

As many of us are still working remotely at home for at least part of the week, here's how a service can help you to stay focused and maintain a professional image ...

https://bit.ly/30vbH7e

Remote working during a pandemic: how a call answering service can help Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in traffic. From the time saved by commuting, you can take a little extra time in the morning to get yourself ready for the day. It can also be more comfortable […...

Legal teams can truly benefit from outsourcing customer communications, particularly when it comes to using web chat and call answering to keep connected with clients, despite having a busy schedule. Here's how:

https://bit.ly/3fMD70I

Verbatim Telephone Answering | How legal firms can benefit from web chat Busy legal firms can really benefit from a web chat service, as well as call answering. Here’s how Verbatim can help your business with both.

! We hope you've had a good week's worth of !

Here at Verbatim if our clients are happy – then so are we. 😀

So here are some simple ways to delight your customers every time ...

https://bit.ly/3k9XmXr

5 easy ways for businesses to delight their customers - Verbatim The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.

Well who would have thought that the concept of an at could be so controversial!

But did you know ...

Christmas isn't Christmas until you've sat down to watch a film or two!

But did you know that made a brief appearance in Home Alone 2? It has since lead to calls to remove the scene completely, even from Macauley Culkin himself!

The mobile phones of today are unrecognisable from how they were when they first hit the market!

More of a 'brick' than a slick cellular device, these phones were huge by today’s standards – but they were considered the epitome of cool at the time! 👌✨

Everyone likes a cracker to pull at Christmas dinner, don't they? 🎉

These guys certainly took it to the next level, creating one over 60m long! It was packed with hats and toys – and was pulled by teams of 40 people! ✨

Who's getting a phone for Christmas? As telephones go, this one will take some beating📱🎁

The 'Black Diamond' is the world's most expensive iPhone 5, worth a whopping $15 million! Made of 24k gold and diamonds, it's mobile bling at its best! ✨

Are you one of those mega-organised people who gets all your wrapped in November? Or are you a last-minute Xmas-Eve wrapper?

Whichever you may be, you'll no doubt have had a tussle with a roll of sellotape at some point 😆 🎁

Our for you today just goes to show how much we rely on our telephones! No longer just for taking calls and messaging, we use them to shop too!

Did you buy anything on your mobile phone this Christmas? 🎄🛒📱

Who's getting ready for Santa! 🎅 Have the kids finished their lists yet? 📝

Santa will be getting ready too, for his mammoth trip to deliver all the presents in time! Just how he manages to get down all those chimneys, we'll never know! 🎁

We hope everyone's Xmas plans are coming along nicely ... have you got the turkey ordered yet? 🎄

Here's a great stat to impress your guests with whilst tucking into Christmas Dinner!



https://bit.ly/2Q9Grtj

Yay! It's Friday! We hope you've had a great week. And here's a for you to take away for the weekend :)

Who remembers the old red telephone boxes? It was enough of a squeeze for one or two to pile in ... let alone 14!! ☎️ 😆

Welcome once again to our ...

And we've got a great for you right here at No 11!

Are you already reaching for the port bottle as you peel the potatoes? You're not alone! The average Brit pours their first alcoholic drink a little before midday! 🎅🕰 🥂