Newcastle City Council Housing Services

How the new government can help to

✔️ Fix our broken financial model
✔️ Reform Right to Buy
✔️ A Green & Decent Homes Programme
✔️ Restart stalled new-build projects

New report from England’s largest council landlords👉https://orlo.uk/0c6Al

As housing services has now moved to the council, we wanted to remind you all of the importance of checking identity badges before letting anyone into your home.

Everyone who delivers housing services will carry a Newcastle City council ID badge. If someone shows you a YHN ID badge, then don’t let them into your home.

If someone has the wrong badge, or you aren’t sure whether they are genuine please call 0191 278 7878 to confirm their identity.

We are currently experiencing issues receiving calls into our Contact Centre. We are working with our supplier to resolve this issue as quickly as possible.

From today, housing services has now moved to Newcastle City Council. This means that the council will deliver all housing services including supported living, repairs and maintenance and homelessness prevention. Previous YHN social media channels are still available, but you might notice that the names of these accounts have now changed.

If you’d like to find out more, visit https://orlo.uk/EGzzJ, call 0191 278 7878 or email [email protected].

Housing Transfer | Newcastle City Council The website of Newcastle City Council

As housing services moves to the council tomorrow, we wanted to remind you all of the importance of checking identity badges before letting anyone into your home.

Everyone who delivers housing services will carry a Newcastle City Council ID badge. If someone shows you a YHN ID badge, then don’t let them into your home.

If someone has the wrong badge, or you aren’t sure whether they are genuine please call 0191 278 7878 to confirm their identity.

On 1 July 2024, housing services will move to the council. This means they will manage all council homes in Newcastle. The council will deliver all housing services including supported living, repairs and maintenance and homelessness prevention.

If you’d like to find out more, visit👉https://orlo.uk/bsV5T, call 0191 278 7878 or email [email protected]

Housing Transfer | Newcastle City Council The website of Newcastle City Council

Spot the problem? A fire door that has been painted or that has been altered with door knockers or additional locks might not meet the standards that fire doors in flats are designed to meet – report any problems with fire doors to us straightaway on 0191 278 7878 to keep your building safe.

On 1 July 2024, housing services will move to the council. This means they will manage all council homes in Newcastle. The council will deliver all housing services including supported living, repairs and maintenance and homelessness prevention.

If you’d like to find out more, visit👉https://orlo.uk/DFGwy, call 0191 278 7878 or email [email protected]

Housing Transfer | Newcastle City Council The website of Newcastle City Council

Launch your career with New Start!

We’re excited to launch New Start. We have over 30 career starter roles available exclusively for social housing customers of Karbon Homes, Your Homes Newcastle and Bernicia Group in Northumberland, Newcastle and North Tyneside.

New Start gives you real life work experience, with a real wage and the opportunities you need to boost your career.

Each role will last 5 months and will be up to 30 hours per week. Plus, there’s no experience or qualifications necessary!

Apply now at https://orlo.uk/Bn1cP

You can also find out more about New Start by signing up for one of the roadshow events https://orlo.uk/8J7l4

Estate walkabouts are a chance to join us to look at your local area and discuss any concerns or suggestions you have. Visit👉https://orlo.uk/u7X8P for a list of walkabouts that are coming up.

Along with Newcastle City Council we are holding a pop-up recycling event in Lemington tomorrow (Wednesday) for local residents to bring along their unwanted items for recycling 👇

💷 Do you put others at the heart of what you do? Do you have an excellent knowledge and experience of social housing and budgeting advice?

We are looking for a Financial Inclusion Manager to lead our team helping YHN tenants through the delivery of benefit and budgeting advice, ensuring they maximise the income available to them.

You will manage a highly performing successful team and work collaboratively with a range of different stakeholders.

Interested? For more information or to apply, click here 👉 https://orlo.uk/TaM5G

📢 We are holding information sessions next week to showcase how a Your Homes Your Jobs course can help YHN tenants secure a 9-month placement with us! There are also New Start roadshows taking place highlighting how they can help you secure work! Get in touch to book a place

📆 Are you a YHN tenant looking for work? 👀
We are holding information sessions across Newcastle to showcase how a Your Homes Your Job course can help you secure a nine-month initial placement with us. There are also roadshows for the New Start programme set to launch!

What’s the problem? Damaged fire doors might not do their job properly if there is a fire in your building. If you spot a problem with a fire door, report it to 0191 278 7878 immediately to keep you and your neighbours safe.

Along with Newcastle City Council we are holding a pop-up recycling event in Throckley tomorrow (Thursday) for local residents to bring along their unwanted items for recycling

Find out about our latest training opportunities👉 https://orlo.uk/q5GzE

To book onto any of these courses please contact [email protected] with your name and the name of the course you are interested in.

📢Do you want to help make a difference in communities around Newcastle?

An exciting opportunity has arisen for a Safe Living Assistant to join YHN's Safe Living Team, who investigate and support customers through incidents of antisocial behaviour.

The successful candidate will be responsible for delivering a quality service, efficiently and effectively, contacting and advising internal and external customers and providing administrative support to Safe Living Officers and the Safe Living service.

Interested? For more information, click here👉 https://orlo.uk/RhiXe

We’ve been experiencing technical issues with some of our door entry systems.

If you live in a block with fob access and notice that your fob isn’t working, please press the manager button or contact us on 0191 278 8600.

If you have an e-bike or e-scooter, make sure you know how to safely store and charge it – they can pose a fire risk like this example from Washington where an e-bike left charging overnight caused a house to go up in flames👇

Lucky to be alive - Tyne and Wear Fire and Rescue Service The victim of a house fire is lucky to be alive after an e-bike was left on charge overnight and caused his home to go up in flames. A fire broke out at the property in Washington after the electric bike was charging in the living room. The resident of the ground-floor terraced flat woke […]

We’ve now added our Tenant Satisfaction Measures results to our website. They can be found here👉https://orlo.uk/o6daZ

Over 4,500 tenants responded to our to survey. This is vital feedback that will help us and Newcastle City Council to improve the services we provide to our customers.

Find out about our latest training opportunities👉 https://orlo.uk/7mUej

To book onto any of these courses please contact [email protected] with your name and the name of the course you are interested in.

Do you love the idea of using your leadership skills and customer service expertise to help deliver amazing outcomes for customers? Then we might have the role for you!

We’re looking for someone, ideally with experience of leading teams in a customer service environment, to play a key role in supporting the Contact Centre, always striving to transform the customer experience.

Think you’ve got what it takes? Then click here to apply 👉 https://orlo.uk/iKqH8

Our getting ready for winter pop-up events were a great success with over 170 customers attending for advice around how to reduce condensation in their properties and taking some useful free items to help too. Further information is available at https://orlo.uk/RxDAp