The Warren Care Home - Barchester Healthcare

📢 Exciting News 📢

We’re thrilled to share a podcast episode featuring Sue Sheath, our Director of Regulation and Quality Improvement.

In this episode of the Care Leaders Network podcast, Sue sits down with Simon Parker to dive into the latest updates on CQC assessments, what providers can expect and how to stay prepared.

🎧 Listen now to gain insights straight from an industry expert:
https://www.youtube.com/watch?v=5rzTZsgWpdA

Barchester’s experience of undergoing 15 CQC assessments | Sue Sheath, Barchester Healthcare 051 In this episode of the Care Leaders Network podcast, Simon Parker chats to Sue Sheath, Director of Regulation and Quality Improvement at Barchester Healthcar...

🌟🪔 Celebrating Diwali 🌟🕯️

Diwali celebrations were in full swing across our care homes and hospitals as residents, patients, colleagues, families and friends came together to mark the Festival of Lights in style.

Dressed in vibrant attire, everyone enjoyed a variety of fun-filled activities throughout the day, from tasting homemade dishes and listening to traditional music to firework displays and dance sessions.

It was a memorable day for all involved.

Please see a selection of photos below.

To find out more about life at our care services, please visit our website: https://www.barchester.com/

🎃 Trick or Treat 🎃

Residents, patients and colleagues got into the spooky Halloween spirit of things by creating beautiful autumnal displays with painted and carved pumpkins, flowers and wreaths.

Many of our care homes and hospitals hosted fun-filled Halloween events with delicious treats, mocktails, live music entertainment, costume competitions and community celebrations.

It's safe to say that everyone had a spooktacular time. 👻

Please see a selection of photos below.

To find out more about life at our care services, please visit our website: https://www.barchester.com/

🌟 Celebrating Dorothy's 105th Birthday 🌟

Residents and colleagues at Hilton Park Care Home in Cambridge recently had the pleasure of celebrating Dorothy’s incredible milestone.

A special event was arranged at Bottisham Airfield Museum, where hundreds of visitors, including Dorothy’s lovely family, joined the home’s activities team to help decorate the venue. Dorothy was overjoyed to receive 113 birthday cards, including a very special one from His Majesty, King Charles.

She was in wonderful spirits, singing along and delighted to be surrounded by her family.

Dorothy, who was born on 21st October 1919, led an extraordinary life, including her time as a codebreaker during World War II, decoding German messages to send to Bletchley Park.

It was a magical celebration from start to finish.

Happy Birthday, Dorothy! 🥳

To find out more about life at Hilton Park Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/hilton-park-care-home

🌟 We’re thrilled to announce that Barchester Healthcare has topped the Social Media Power List 2024 for the UK’s Large Care Home Groups – for the second consecutive year! 🌟

According to the report produced by PR consultancy Bridgehead Communications, we now have an impressive 276,678 followers across all our social media channels. This recognition reflects our commitment to keeping families, friends and local communities connected and informed about the care we provide.

A big thank you to all our dedicated colleagues who work hard to keep our pages up to date with news, activities and heart-warming stories from our care homes and hospitals. Your hard work ensures that our residents and patients, and their families stay connected in meaningful ways every day.

Thank you to everyone who follows and supports us – we couldn’t have achieved this without you! 🎉

🔒 Jail and Bail Fundraiser 🔒

Kind-hearted colleagues at Laurel Bank Care Home in Lancaster are gearing up for their Jail and Bail fundraiser tomorrow, 30th October, to support St John's Hospice - a wonderful local charity close to their hearts.

Although the event hasn’t started yet, the dedicated team has already raised the £999 bail needed to release their General Manager, Lyndsay Scott, from her “cell” at Lancaster Castle.

Residents and staff at Laurel Bank are incredibly grateful for the support, which will help St John’s Hospice provide 11 home visits, 5 palliative night-sitting sessions or 50 hours of nursing care on their wards.

Ahead of the event, Lyndsay Scott shared, “I am so proud of my brilliant team, they always go above and beyond and they have the kindest hearts. Collectively we have raised over £2,000 for St John’s Hospice this year, a really fantastic amount and we’re very much hoping to get to £3,000 with our latest endeavour! I can’t say I’m particularly looking forward to spending time in a prison cell but it is all for a very good cause so it will be worth it.”

To learn more about life at Laurel Bank Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/laurel-bank-care-home

🇫🇰 Westlake House Welcomes Falklands Government Representative 🇫🇰

Residents and colleagues at Westlake House Care Home in Horsham were delighted to welcome Mr Richard Hyslop, The Falkland Island Government representative to the UK, to their home.

Richard was appointed as the UK representative for the Falkland Islands Government in 2020. The Governor generally oversees the Territory’s external affairs, defence, and internal security, including the police, and holds powers to make or veto laws.

Sheila, Resident Ambassador at Westlake House, was part of the welcoming committee and accompanied guests on a tour of the home. Richard spent time with residents and members of the team and they were also joined by Cllr Nigel Emery, Chairman of Horsham District Council, local Veterans from The Crawley & Horsham Armed Forces & Veterans Breakfast Clubs and representatives from The Horsham Royal British Legion who also launched their annual Poppy Appeal on the same day.

Richard also gave a talk, sharing updates on developments since the 1982 conflict, including economic activities like tourism and agriculture, environmental conservation efforts, healthcare, education, and key internal policies and legislation. It was noted that the UK Government retains responsibility for foreign affairs and defence and maintains a military presence on the islands.

Everyone had a wonderful time.

To find out more about life at Westlake House Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/westlake-house-care-home

Falklands in UK

👏 Huge congratulations to all National Winners! 👏🏆

It’s the last award of the afternoon, the Carer of the Year award, presented by Sue Sheath, Director of Regulation and Quality Improvement. This award recognises the vital role of the carers in providing person-centred care to the residents and patients and relatives we support. This individual will show dedication to those in their care, taking into account their life story, the things they love and the things they don’t in order to deliver the best possible care and enhance their lives. This individual will also play an active part in supporting the home or hospital team demonstrating their attitude to whole home/service approach.

⭐ The winner of Barchester’s Carer of the Year 2024 award is Katie Kirk from Hundens Park. Congratulations! ⭐

Julia Atherton, Director of Nursing and Dementia, now presents the Registered Nurse of the Year award for 2024. This award recognises the dedication, commitment and professionalism of the Registered Nurse across all of our services. This individual acknowledges and is committed to achieving success by delivering the highest standards of care. They demonstrate the value and importance of leading a dedicated care team, in addition to showcasing outstanding clinical and leadership skills. This nurse is able to demonstrate a sustained track record of delivering high-quality person-centred care and making continuous quality care improvements.

⭐ The winner is Merline Geevamony from Overslade House. Congratulations! ⭐

The Team of the Year award is presented by Genevieve Glover, Chief People Officer. Teamwork is key at Barchester. By working as a team with our colleagues on shift, in the wider home, with support teams or with external partners we can make a positive impact on the care delivered to our residents, patients and relatives. This award will be made to a staff team who through great communication have developed and maintained an outstanding standard of care and customer experience, and an inclusive team ethos within their care setting.

⭐ And the winning Team of the Year is Hurstwood View. Congratulations! ⭐

The Activities Coordinator of the Year award recognises the exceptional contributions of an individual to the health and happiness of the residents or patients they support in organising and delivering person-centred, engaging and stimulating activities, events, outings and entertainment. They will engage, enrich and inspire residents, patients and colleagues alike in their creativity, and be able to showcase and evidence a wide range of activities that stimulate the mind, body and soul.

⭐ Sally Turton, Head of Life Enrichment, presents the award for Activities Coordinator of the Year 2024 to Jenny Szabo from Hilton Park. Congratulations! ⭐

Up next is the Dementia Care Champion award, presented by Claire Peart, National Lead Dementia Nurse Specialist. This award is for the dementia champion who has championed person-centred care for those living with dementia in line with the seven domains of well-being and our person-centred approach. The winner will be able to showcase how they have made a real difference to the lives of residents and patients living with dementia in our services and demonstrate examples of leadership, best practice and achievements to create a positive living environment and life experience for those in our care.

⭐ And the award goes to Fergal Naughton from Highview House. Congratulations! ⭐

It’s now time for the General Manager or Hospital Director of the Year award, presented by Dr Pete Calveley, CEO of Barchester. This award recognises the outstanding commitment and 'can-do' attitude of a General Manager/Hospital Director. This person leads their team to deliver high standards of care, and creates a welcoming, safe and happy environment in which to live and work. This GM/HD ensures commercial and quality success for their home or hospital.

⭐ This year’s deserving winner is Vicky Strickland from Arbour Lodge. Congratulations! ⭐

The Hospitality Champion of the Year award is presented by Anna Shirley, Director of Customer Experience and Marketing. Providing excellent hospitality within a care home or hospital is vital for the well-being of residents, patients and relatives. This award will be made to an outstanding individual within a hospitality role who can demonstrate the passion, commitment and teamwork needed to make a real difference to those living within our homes and hospitals.

⭐ This year’s deserving winner is Brunda Palanivelu from Queens Court. Congratulations! ⭐

The next award is for the Maintenance Champion of the Year, presented by Mark Bennett, Director of Property Services. This award recognises a maintenance team member who has displayed excellence and diligence within their discipline. This individual will have positively influenced residents, patients, relatives, and colleagues whilst carrying out the responsibilities of their role.

⭐ The 2024 Maintenance Champion of the Year award goes to Paul Bennett from Cadbury Hall. Congratulations! ⭐

We’re back again for the Lifetime Achievement award, presented by Mike O'Reilly, General Counsel and Director of Quality, Risk and Compliance. The Lifetime Achievement award will go to a person who has been with Barchester for 20 years or more. Additional to their commitment to Barchester over the years, the Lifetime Achievement award also recognises the delivery of care or support that goes over and above their job role. The recipient of this award goes the extra mile to make a difference to those around them, in their care or support office role.

⭐ The winner is Mandy Smith from Overslade House. Congratulations! ⭐

Next is the much-anticipated Chef of the Year award presented by Mervyn Knights, Hospitality Development and Standards Manager. This award will be made to a chef who shows exceptional ability in providing well-balanced, nutritious and delicious food, whilst tailoring menus to the preferences and dietary requirements of those in our care. The winner will be someone who regularly interacts with their residents/patients to encourage feedback, and proactively participates in life enrichment events within the home.

⭐ The decision was really difficult with the standard so high, the chefs in this category had to compete in a heated cook-off, and the winner of Chef of the Year 2024 is Alain Fadonougbo from Upton Bay. Congratulations! ⭐

The next award is for the Volunteer of the Year presented by Laura Evans, Assistant General Counsel. This award will be presented to an individual who shows real passion and dedication by freely giving time and energy at one of our homes or hospitals. The winner will be someone who has enriched the lives of the residents and patients we care for, while providing support to the home or hospital team in making the environment a happy place to live.

⭐ The award for 2024 goes to Julie & Mike Shields from Alice Grange. Congratulations! ⭐

The Garden of the Year award presented by Mandy Macara, Head of Brand Marketing. This award recognises an outstanding garden that significantly enhances the quality of life of residents, patients, relatives and staff. This well maintained and beautifully created garden will use a variety of seasonal plants and colours to provide interest all year round, as well as creative displays and provision for wildlife.

⭐The winner of the Garden of the Year award is Lindum House. Congratulations! ⭐

After a short break, the Foundation Champion of the Year award is presented by Simon McCall, Commercial Director & Chairperson of the Foundation. This award recognises a Barchester employee or resident or patient who has demonstrated outstanding support to Barchester's Charitable Foundation and its work within the community.

⭐ The Foundation Champion 2024 is Mervyn Knights. Congratulations! ⭐

Next up is Sarah Lander-Scott, Director of Customer Experience, to present the Resident Ambassador of the Year award. This nominee should share their zest for life with others, be well respected and loved by staff and residents alike, acting as a voice on the views of other residents and patients within the home on the day-to-day management in the home, supporting with tasks such as monthly meetings, planned activities and events, or meeting visitors looking for a home for a loved one to share their positivity and experience of living there.

⭐ The winner is Harold Tasker from Chorleywood Beaumont. Congratulations! ⭐

The award was accepted by Razvan Nica, General Manager at the home.

Michael Beresford, Head of Learning Programmes, now presents the Care Practitioner of the Year award for 2024. This award recognises the outstanding contribution of an individual to the clinical team within the home. The winner will be able to demonstrate how the Care Practitioner role has enhanced the care delivery for their residents and patients, and has supported and developed carers within the home.

⭐ And the winner is Zoe Brown from Lawton Rise. Congratulations! ⭐

The award was accepted by Kelly Tatton, Regional Director.

It’s now time for Learner of the Year award, presented by Gareth Williams, Director of Learning and Development. This award is for an individual who exhibits enthusiasm and commitment to their learning and on-going career development. They will have developed their skills through opportunities provided by Barchester, and can demonstrate how their training has helped them to provide a higher standard of care and support, and show how it has contributed to them attaining excellence in their role.

⭐ And the award goes to Mary Ellen McPhee from Highview House. Congratulations! ⭐

Fiona Sievwright, Head of Operational Finance, is up next to present the Home Administrator of the Year award. This award will be made to a team member who carries out the daily tasks of their role to a high standard and who demonstrates a high level of customer care for residents, patients, families, colleagues or the wider community including health care professionals. The winner will be able to demonstrate how they engage and interact with others in a positive, enthusiastic and cheerful manner acting as a role model for others and creating a warm, friendly and supportive home or hospital environment.

⭐ And the winner is Paulina Pronczyk from Oxford Beaumont. Congratulations! ⭐

A HUGE thank you to "Team Warren" who took part in the Alzheimer's Society memory walk with us today. We smashed our goal of £250 and made a whopping £326, with more to bank also. We are very very grateful for all who supported us.

We had a fab time, met new friends, Zumba'd, got medals, walked in the sun and most importantly raised money for this amazing cause.

To find out more about how we can care for a loved one please call 01603 426170.

Such a wonderful night last night at Ray's Film "Premier". He rocked the red carpet and looked the business. Joined by 3 generations of his family, copious amounts of friends, residents, staff and local community it was a night to remember.

The screening was amazing and not a dry eye in the house. This amazing man served 40 mission's, the average being 30 missions with only a 2 week survival rate so Ray is one lucky gentleman.

After the film Ray was open to questions and answers while the tea and coffee flowed the snacks was eaten.

Thank you to all who attended we are glad you had a nice evening.

To find out more about how we can care for a loved one please call 01603 426170

For on 22nd September "Team Warren" will be doing the Memory Walk at the Norwich showground.

We would love you to show your support and donate as much as you are able to this fantastic cause.
You can donate to my JustGiving page by clicking here:

https://www.justgiving.com/page/kirstie-bush-1725014646570?utm_term=pG437Wr5V

Donating through JustGiving is simple, fast and totally secure. Once you donate, they'll send your money directly to Alzheimers Society, so it's the most efficient way to give - saving time and cutting costs for the charity.

Lauren was back with her sensory dance class today, the ladies love dancing 💃 and exercising to the music 🎶 we even popped some bubbles 🫧
We also had nail painting 💅 and celebrated a birthday 🎂
Many happy returns Dottie 🥳

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160

What a great day we had at . Started off with a trip to the Wellbeing cafe at Sprowston Methodist church. The ladies loved chatting to the community and seeing old familiar faces. This afternoon was spent watching a Barchester Virtal live talk from Gweek Seal Sanctuary. It was lovey and very informative. We enjoyed a cup of tea and a Penguin (see what I did there) while watching all the cute seal and pups.

To find out more about how we can care for a loved one please call 01603 426170

We can't tell you what we are making but watch this space...its work in progress. The ladies loved painting these bowls and they look awesome already but give it a few more weeks and they will be absolutely 💯 awesome!!!



To find out more about how we can care for a loved one please call 01603 426170

Thanks to everyone who came to our Autumn Quiz and Chips evening, it was a fantastic night. Well done to The Belsons for coming 1st🥇 winning the cozy blanket and hot chocolate mug set, 2nd🥈 for Louise and team winning the biscuits and candle set and in 3rd place were the Drakes with some tasty Lindt chocs 😋

We were also raising money for the Barchester foundation so thank you all for you kind donations 😊

Watch this space for the next Friends and family community engagement event ❤️❤️

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160

Another busy day here at The Warren with dog visits and musical entertainment. Our PAT dog Daisy visits twice a month, our residents can’t wait to have their dose of doggy cuddles 🐶 🥰

Johnny Laff entertained us this afternoon with his singing although he had some competition with Vera on the mic 🎤 🎶

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160

Mondays Craft Club was a little bit of Colour therapy. Music, lots of chit chat and plenty of colouring. Mary really enjoys this activity as she loves colouring so this was perfect for her. We had a great afternoon and we even added our name and age like we were on the Tony Harts Gallery 🤣🤣

To find out more about how we can care for a loved one please call 01603 426170

The delightful Dot and Mike from Connections were back to entertain us today and what a fantastic time we all had. It’s so lovely to see our residents singing along and dancing 🎤 💃 🎶

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160

Today we went back in time to the 1940s with a visit to Poppylands, a WWII themed tea room at Horsey. What a beautiful day we had, our ladies tucked into a lovely lunch while enjoying the 1940s artefacts and reminiscing.

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160

Fantastic craft club..we made LP Bowls. The residents didn't understand how they were going to work but they were amazed at the way they turned out. So good and all unique and not one is the same. Mary was so happy the way hers turned out.

They will be used for Snack bowls at our next community event.

To find out more about how we can care for a loved one please call 01603 426170

On Thursday 19th September at 6pm we will be showing a short documentary made about our wonderful resident, Ray. If you haven't already met Ray he is an amazing man and flew many mission's on the Lancaster bomber during WW2.

UEA Student, Flynn, has made a documentary about his life, and his missions and we are honoured to be screening this.

If you wish to join us on 19th at 6pm, please do let us know on 01603 426170 to confirm your attendance. This screening is open to all.

What a great time we had with Josh Lee and our Friday night entertainment night. Lots of singing, dancing, arm waving and clapping..what more can you ask for. ...........STOP PRESS..........
Our next community event is 13th September with our infamous Quiz and Chips night. If you wish to attend please let Kirstie or Tracey know by 10th September.

It’s been a busy few days at our home, from sensory dance to foot spas, to bingo and other fun games.

We have musical entertainment from Josh Lee at 6pm tomorrow if you would like to join us 🎤 🎶

To find out more how we can helped your loved one please visit our website https://www.barchester.com/home/warren-care-home or call our friendly team on 01603 427160