Highcroft Surgery, Arnold

**Staff Protected Learning Time (PLT) Thursday 12th September 2024**

Please note that Highcroft Surgery will be closed this day from 12.30pm for staff training and will reopen on Friday 13th September at 8:00am. The eConsult online system will also be closed Thursday 12th September and will re-open from 07:00am on Friday 13th September 2024.
If you require medical attention when the surgery is closed, please call the NEMS Out of Hours Service on 111 who will be able to help you. If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

World Su***de Prevention Day, observed on September 10 every year, is a platform to raise awareness of su***de and to promote preventative measures to reduce the number of su***des and su***de attempts globally.

***eConsult closure 28/08/2024***

Please note that due to clinical capacity we are unable to offer our eConsult system on this day.

If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

The eConsult service will re-open on the 29/08/2024 at 7:00am.

Unfortunately the brick wall to our surgery entrance through the car park is damaged. This has been reported and will be rectified as a priority. Please use the entrance near the Pharmacy where possible.

Kind regards,

Highcroft Surgery

Respiratory Syncytial Virus (RSV) Vaccine

From 1st September 2024 an older adults and maternal RSV vaccination programme has been announced.

Why is it recommended?

Respiratory syncytial virus is a common cause of acute respiratory tract infections which are usually mild and self-limiting. The virus is transmitted via respiratory droplets (coughing, sneezing), through close contact with an infected person or contact with contaminated surfaces. Symptoms usually include runny nose, cough and fever. For infants, and older adults, the virus can lead to more severe illness and hospitalisation.

Who is eligible?

All people who are at least 28 weeks pregnant (the eligible cohort) on 1 September 2024, can receive a single dose of the RSV vaccine. After that, pregnant people will become eligible as they reach 28 weeks gestation and remain eligible up to birth. The ideal opportunity to offer vaccination would be at the 28-week antenatal contact (ANC), following prior discussion at the 20-week ANC.

All adults turning 75 years old on or after 1 September 2024 will also be eligible for the vaccination programme and can receive a single dose of the RSV vaccine on or after their 75th birthday. Adults will remain eligible until the day before their 80th birthday.

If you need medical help, think NHS 111 first.
There are many healthcare options available but If you aren’t sure which service you need NHS 111 is available 24hrs a day, 7 days a week to advise:
🌐 Online - just search NHS 111
📱 By phone, just dial 111

Due to unforeseen circumstances and unprecedented staff illness, the surgery has reduced capacity today.

Please be aware that access to medical care can be obtained from your local pharmacy, 111, the Urgent Care Centre and the Accident & Emergency Department when appropriate.

Thank you for your understanding.

12/08/2024 14.54pm

Good afternoon,
We are currently experiencing a national internet problem which is causing problems with our clinical system.
Please bear with us during this time we are hoping this will be rectified ASAP

Apologies for any inconveniences caused

New Phone System

A new upgraded telephony system – Surgery Connect (X-on) will replace the current system on the 30th July 2024.

The new phone technology is set to improve patient access and experience by making it easier for patients to get through to the surgery. The new system offers call-back functionality, helping to better manage demand.

Surgery Connect is integrated with SystmOne, our clinical system.

There is no change to the surgery phone number 0115 883 2330.

Please bear with us, we are learning the new phone systems as fast as we can !

Our phone system is now back up and running
Apologies for any inconvenience caused
Kind regards

Friday 12th July 2024

Due to a technical problem our phone system is currently down this morning.
A technician is looking into this and will get it back up and running as soon as possible
We will update in due course
Apologies for any inconvenience
Highcroft surgery

**Staff Protected Learning Time (PLT) Thursday 11th July 2024**

Please note that Highcroft Surgery will be closed today from 12.30pm for staff training and will reopen on Friday 12th July at 8:00am. The eConsult online system will also be closed Thursday 11th July and will re-open from 07:00am on Friday 12th July 2024.
If you require medical attention when the surgery is closed, please call the NEMS Out of Hours Service on 111 who will be able to help you. If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

Some of our clinicians were at the Arnold Summer Fair last weekend promoting social prescribing, NHS app, monitoring blood pressure and diet. They were also promoting talking therapies, pharmacy first and additional roles in General Practice who patients can see such as the pharmacist, physiotherapist, mental health OT.
A good day was had by all in the sunshine!

Thank you so much to our staff, guest attendees and members of our PPG who volunteered to assist our Men’s Mental Health Open Day today, and our patients/visitors who attended the event. We are hopeful that those who attended feel that they have been provided with the right information, support and guidance to help them with their mental health struggles.

Thank you also to our staff who donated and bought food to go to food banks, members of the public who purchased/donated goodies, and Greggs who provided us with free doughnuts, cakes and biscuits for our event.

Open days are a great way of spreading awareness, and the support and signposting we provide will continually be available for those in need.

As mentioned previously, we will be hosting further open days at the practice to include a Women’s Mental Health Open Day, and an under 18’s Mental Health Open Day with dates to be confirmed, so please keep a look out for this.

Finally, please be kind to one another and check in with those around you who might be struggling in silence.

Kind regards,

Highcroft Surgery

Hello all,

This is a reminder about our Men’s Mental Health Open Day we are having at the Practice tomorrow from 9am to 1pm.

Sadly, data on deaths by suspected su***de in England shows that for the period December 2022 to February 2024:

* Rates are higher for males compared to females
* Rates are higher for the age groups 25 to 44 and 45 to 64, compared to the 10 to 25 and 65 and over age groups

You are not alone and we are here to signpost you to services that are available to support you.

Guest attendees will be joining the event to share their knowledge and to also update patients about services available.

Men are welcome to bring along their partner, family member, carer or friend in support.

Teas, coffees, cakes and nibbles will be provided.

We ask that it is noted that patients attending the open day do not confuse the event with a consultation. The open day is to share services locally and signpost patients to support that is available.

To add on, we will also be hosting a Women’s Mental Health Open Day and an under 18s Mental Health Open Day with dates to be confirmed.

We look forward to welcoming you to our event.

Dear patients,

We would like to invite you to attend our first open day at the Practice on Saturday the 15th of June 2024, from 9am until 1pm. We will be focussing on men’s mental health with guest attendees who are experienced in providing support related to mental health conditions, as well as signposting to the right services. Partners, family members and friends are also welcome to join in support.

There will be teas/coffees/cakes available, and members of staff to assist the day.

We look forward to welcoming you on the 15th of June.

Please note that we also will be having a women’s mental health open day, and an under 18’s mental health open day with dates to be confirmed.

**Staff Protected Learning Time (PLT) Thursday 13th June 2024**

Please note that Highcroft Surgery will be closed today from 12.30pm for staff training and will reopen on Friday 14th June at 8:00am. The eConsult online system will re-open from 07:00am on Monday 17th June 2024.
If you require medical attention when the surgery is closed, please call the NEMS Out of Hours Service on 111 who will be able to help you. If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

**E-consult 14/06/2024**

Due to staff training, our E-consult service will be closed on Friday 14th June 2024.
It will re-open Monday 17th June 2024 at 7.00am.

Apologies for any inconvenience caused
Kind regards
Highcroft Surgery

Dear patients,

We would like to invite you to attend our first open day at the Practice on Saturday the 15th of June 2024, from 9am until 1pm. We will be focussing on men’s mental health with guest attendees who are experienced in providing support related to mental health conditions, as well as signposting to the right services. Partners, family members and friends are also welcome to join in support.

There will be teas/coffees/cakes available, and members of staff to assist the day.

We look forward to welcoming you on the 15th of June.

Please note that we also will be having a women’s mental health open day, and an under 18’s mental health open day with dates to be confirmed.

I am pleased to say that this has now been resolved and our clinical systems are working as normal.

There has been a huge power cut that is affecting our clinical systems. This has been reported to the Nottinghamshire Health Informatics Service who is looking into this.

Please continue to attend your afternoon appointments today that have already been booked. We will keep you updated.

***eConsult closure 3/05/2024***

Please note that due to clinical demand we are unable to offer our eConsult system on this day.

If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999.

The eConsult service will re-open after the bank holiday on the 7/05/2024 at 7:00am.