Central Surgery Family Doctors

We would like to welcome Dr Matthew Foreman to our team here at Central Surgery. Dr Foreman has spend his last few months of GP training at the practice and has now joined us as a permanent Salaried GP at the Practice on a full time basis.

Carer drop in every Monday at Marsden Road Health Centre 10.30-12pm

Come along to chat to our staff and learn all about how Connected Caring can support you with your caring role

Our clinical system EMIS is back up and running today, appointments will resume as normal.
Regardless of this we will be experiencing a backlog of prescriptions and admin task due to the outage on Friday and over the weekend, so please bare with us whilst we catch up.
Thank you.

Update for patients-
We regret to inform you that our clinical system, EMIS, is still experiencing an unexpected outage. This is a national problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment.
Medical Records: Access to your medical records, including test results, is temporarily unavailable.
Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed.
Our Commitment to You:
Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.
Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates via Facebook and our website
Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception team on 0191 4554621 Our staff will assist you with interim solutions and provide guidance on alternative care options where possible
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.
Thank you for your cooperation

Find a pharmacy - NHS Find an open pharmacy near you on the NHS website. Check your local pharmacy's opening times, and find your nearest late night, 24-hour or out-of-hours chemist.

Important Patient Notice Update 3pm-
We are still having problems with our computer system this morning. This is a worldwide issue. We apologise for any inconvenience caused. We will post any updates on this page and our website.
At this time our receptionists and clinical staff are unable to book appointments, view medical records and issue prescriptions, please bare with us during this unprecedented time.

Food support and free holiday activities for children over the summer holidays - Key South Tyneside charity Key is once again ensuring children stay fed and entertained during the six weeks of the upcoming school holidays (22 Jul – 30 Aug).

Did you know South Tyneside offers a Home Reader service available to those who are unable to visit the library in person for any reason?

Benefits of the Home Reader service:

-We visit over 400 people in their own home
-We supply books to residential homes, sheltered housing and nursing homes
-We have a wide selection of large print and ordinary print books
-We also have books on tape and CD available free to our users

If you are unable to get to the library for yourself, or to carry books through disability, sickness or old age, email [email protected].

Full time carers can also use this service. A member of staff or a volunteer will call each month to change your books.

This is part of our ambition for stronger communities.

Our June friends and family test results are in: 93% of patients would recommend the practice. '
A huge thank you to each of our patients who took the time to share their thoughts through our friends and family survey.
After your appointment, keep an eye out for a text message with the survey.

Most high street opticians in the UK offer free eye tests funded by the NHS to those who qualify.
It's usually a simple and easy process! You can book an appointment online to get a free eye test at most opticians, including Boots Opticians, Vision Express or Specsavers.
To find out whether you are eligible for a free test or NHS Optical vouchers to reduce the price of your glasses or contact lenses, go to https://www.nhs.uk/.../free-nhs-eye-tests-and-optical.../

www.nhs.uk

Central Surgery will be closed for whole staff training from 12.30pm today and will re-open tomorrow morning at 8am.
Reception and our telephone lines will not be available during this time.
For same day medical advice please ring 111 or phone 999 in a medical emergency.

Cervical Screening Awareness Week This Cervical Screening Awareness Week we're highlighting the importance of screening, and sharing information, support, and tips for making the test easier.

This month Karen (Paediatric Nurse Practitioner) has joined our clinical team here at Central Surgery, Karen is working on a full time basis to treat children up to the age of 16 with acute ailments and conditions.
Alongside, we also have an Adults Nurse Practitioner Samantha also starting with us this month.
We are hoping to improve access to quicker and more appointments for minor illnesses for both adults and children.
Welcome to the team Karen and Samantha!

Our May friends and family test results are in: 90% of patients would recommend the practice. 'An excellent daily service. Polite staff throughout. Easy appointments and prescriptions. Excellent follow up referrals'
A huge thank you to each of you who took the time to share your thoughts through our friends and family survey.
After your appointment, keep an eye out for a text message with the survey.

Forgotten to order your repeat prescription in time?🤔

💊You can request an emergency supply online at 111.nhs.uk to collect from a pharmacy.

But don't wait until it's too late! Order in time on:
• your NHS account
• via the NHS App
• or at your GP practice

Remember it can take up to 7 days to order and collect a prescription!

👉https://www.nhs.uk/nhs-services/prescriptions/how-to-order-a-repeat-prescription/

It’s Mental Health Awareness Week 🎉

If you’re needing a little support, here’s who to call ☎️

Come along to our a better u network drop-in event on Monday 13 May, 10am-12.30pm at Cleadon Park Library.

This month’s session is themed around Mental Health Awareness Week (13-19 May)

FREE event. Come along and have chat!

There will be free refreshments, guided mindfulness sessions as well as lots of help and advice available.

For a list of events taking place during mental health awareness week visit:
https://www.southtyneside.gov.uk/article/22564

Your local pharmacist can now supply medicines for seven conditions, if appropriate, without the need for a GP appointment or prescription 💊

Don't wait for minor health concerns to get worse - think .

More information: nhs.uk/thinkpharmacyfirst

Alzheimer's Society have organised a Dementia Awareness event on the 16th May and our ACTS staff will be attending.

If you would like to find out more information about dementia or who and how we can help, please stop by.

(25/5/24) 10am - 2pm

You'll soon be able to call NHS 111 to get support if you're in a mental health crisis, read more below: https://northeastnorthcumbria.nhs.uk/nhs-111-select-mental-health-option

Our Local Pharmacys in south tyneside are offering this service, if yourself or someone you care for is eligible please book using the link below on the NHS website.

If you are aged 75 or over or have a weakened immune system, you can now book your seasonal COVID-19 vaccine online or via the NHS App.

Visit nhs.uk/book-vaccine

Our Health and Wellbeing Facilitator team are running a mindfulness course for people with learning disabilities who live in South Tyneside.

Take part to learn how mindfulness can help when you feel sad, stressed, or worried.

Email [email protected] or call 0191 478 6472 to book your place.

📢 From 1 May NHS prescription charges will rise from £9.65 to £9.90. Prescription Prepayment Certificates (PPCs) will also rise.

Find out if you can claim free NHS prescriptions using the NHS eligibility checker.
It takes less than 3 minutes to check: https://www.nhsbsa.nhs.uk/check

Find out more: https://media.nhsbsa.nhs.uk/news/nhs-prescription-charges-from-1-may-2024

*Update: our lines are operating as usual as of 12.10pm
Our phone lines are currently down due to a Network Fault (no calls are coming in or going out)
We apologise for any inconvenience, our phone line provider is working to resolve this.

For seven common conditions your pharmacist can now provide some prescription medicine, if needed, without you needing to see a GP.

Think pharmacy first.

Find out more at nhs.uk/thinkpharmacyfirst.

👦👧Make sure your child is up to date with their MMR vaccination to give them the best protection again becoming seriously unwell.

😷 More info👉https://northeastnorthcumbria.nhs.uk/news/posts/nhs-plea-to-parents-to-get-children-vaccinated-as-cases-of-measles-continue-to-rise/

The practice will be closed for staff training on Thursday 21st March from 12.00pm and will re-open at 8.00am on Friday 22nd March.

How to access help during practice closures -
If you need advice/guidance about your child aged 0-17, please check the Healthier Together App which is free to download for our patients from Play or Apple stores.

If it's something that can wait until the following afternoon for a response, please submit an eConsult via our website.

If you need medical advice that cannot wait until we re-open the following morning, please call 111.

If you have a life-threatening medical emergency please call 999 for an ambulance.

Looking for a way to connect and fuel up next week? Come Along for our Drop-Ins and Breakfasts!
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We would like to extend our warmest wishes to our Muslim colleagues, patients and friends who will be celebrating Ramadan

We're helping women and girls make informed decisions about their health.

Get the most up-to-date information on including painful periods, adenomyosis, menopause symptoms, breast health and cancer screening on the NHS website 🔻

https://www.nhs.uk/womens-health/

Families of Autistic Girls Support Group 📱🧡

Join us online via Zoom for our next group on Wednesday 29th February at 10am-11.30am.

For more information and to book your place, please visit our website:
https://www.ttht.co.uk/event/families-of-autistic-girls-support-group-27/