EPIC Housing

Please be aware that our office will be closed on Monday 26 August for the Bank Holiday.

🛠 If you need to report an emergency repair please call 0800 6940434

💷 If you need to make a rent payment please visit https://epichousing.co.uk/manage-my-home/make-a-payment/

📩 Otherwise, please email [email protected] and we will reply when we are back in the office.

Good luck to all students living in EPIC Housing who are receiving their GCSE results today!

If you're looking for FREE holiday activities for the kids, check out Stoke-on-Trent City Council's Holiday Activity and Food (HAF) programme 👇

🌦️ Whatever the weather this summer make it the

🧑‍🍳Our Holiday Activity and Food (HAF) programme with The Hubb Foundation offers FREE activities with a healthy meal thrown in.

🌞 Book a session at: https://orlo.uk/38WE0

One week until our next FREE Meir Breakfast Club, next Wednesday 28 August at our Normacot Grange Community Building (EPIC Housing tenants only). Join us between 9.30am – 11.30am for tea, coffee, juice, toast and cereal (gluten free options will be available).

Catch up with your neighbours or have a chat with our dedicated staff about any concerns you have or any feedback you want to share.

If you have any questions, please contact Reception on 01782 252575 or [email protected]

EPIC Housing has a small pot of funding to share with local charity and voluntary organisations. We’d like you, our tenants, to help us decide who benefits from this funding, so we can ensure we’re helping the organisations that matter to you!

If you volunteer for or have received services from a local group or charity, please take a moment to tell us about them and the work they do, by filling out this short survey: https://forms.office.com/e/zRT38uUxVs

As a thank you, we’ll pick 2 entries at random to win a £20 shopping voucher through Housing Perks!

Last week we were delighted to present the new Rev. Malc of St Stephen's Church Bentilee with a cheque for £738 following our fundraising efforts last year.

We chose St Stephen’s as our Charity of the Year for 2023/24 and in addition to fundraising we supported them in various other ways, such as arranging for their shed to be painted with fire retardant paint and collecting chocolates at Christmas and Easter.

Thanks to Hankinson's, Brenden Fern Limited, JRB Construction Ltd, Broad Oak and Cropper Grounds Maintenance Ltd for their contributions which helped us raise this money for St Stephen's Church.

UPDATE: Sorry, all current funding has now been spent and we are unable to accept any new applications.

If you email [email protected] we can keep your details on file. The email needs to include: your name and address, the name, date of birth, and school of all children you wish to apply for vouchers for, and whether or not you have signed up for the Housing Perks app.

Following on from the success of our Winter Coat Campaign, we’re pleased to announce our School Shoes Campaign, to help parents in EPIC Housing properties prepare for the new school year.

The campaign is being kindly supported by Hankinson Whittle who have generously donated funding to help us support more families.

EPIC Housing tenants can apply for a £20 Housing Perks voucher for the purchase of school shoes for up to 3 children aged between 4 and 16 years. To qualify, the children must be registered as household members on the tenancy details and must be returning to school full time in September 2024 (we can’t accept applications for children going to college or further education). Vouchers will be supplied via the Housing Perks app.

To find out more and apply please visit https://epichousing.co.uk/school-shoes-voucher-campaign-2024/

You have just one week left to complete your Tenant Satisfaction Survey.

The survey will:
✅ Help us to better understand your needs
✅ Ask what you think about your home and the services provided by us
✅ Help us shape our services in the future

More info - epichousing.co.uk/news/tenant-satisfaction-survey

All issues with logging repairs have now been resolved.

Repairs and emergency repairs can be logged by calling our main telephone number, 01782 252575, selecting option 1 for repairs and option 1 again to be transferred to our repairs contractor.

Yesterday was the first of our monthly Meir Breakfast Club at Normacot Grange Community Building.

Tenants came along and chatted to each other and staff while enjoying a free breakfast of toast, cereal, tea, coffee and juice.

Those who came along said they found the session beneficial and also enjoyed the opportunity to socialise.

The next Meir Breakfast Club will be on Wednesday 28th August from 9:30am until 11:30am at Normacot Grange Community Building. We'll also be inviting partner organisations for tenants to engage with at future sessions.

If you have any questions, please contact Mark Bourne on 01782 252577 or [email protected]

We hope to see you there!

Don't forget our FREE Meir Breakfast Club, tomorrow Wednesday 31 July, at our Normacot Grange Community Building (EPIC Housing tenants only).

Join us between 9.30am – 11.30am for tea, coffee, juice, toast and cereal (gluten free options will be available).

Catch up with your neighbours or have a chat with our dedicated staff about any concerns you have or any feedback you want to share.

If you have any questions, please contact Mark Bourne on 01782 252577 or [email protected]

Are you looking for FREE activities to do with the kids over the summer holidays?

Check out these sessions ran by the Alice Charity 👇

We are so excited to welcome you to our Summer Big Cup sessions at Westfield Family Hub. Our first session, Day at the Beach, is on at 9.30-11.30 on August the 6th. We will be in for some Splashtastic fun come rain or shine. All ages welcome. Stoke-on-Trent Family Hubs

Over the summer months, you may notice an increase in nuisance motorbikes.

Please report them to Stoke-on-Trent City Council using the details in the post below.

Did you know that you can report nuisance motorbikes to Stoke-on-Trent City Council?

If you send as much information as possible (times, days, location, description of motorcycle and rider), it will help the council to seize vehicles and prosecute offenders.

To report nuisance motorbikes, contact the council:
📞 01782 233400
📧 [email protected]

UPDATE - all issues have now been resolved and repairs and emergency repairs can be logged by calling our main telephone number, 01782 252575, selecting option 1 for repairs and option 1 again to be transferred to our repairs contractor.

We are very sorry, but we are experiencing technical difficulties transferring calls to our repair provider as an option from our telephone line.

We are working hard with them to find a fix and hope to be able to transfer calls directly from our telephone line again soon. We will update here when that happens.

In the meantime, if you need to report an emergency repair, please call 01782 818578.

🗣️ We want to hear your thoughts on how the council prevents and tackles anti-social behaviour across the city.

We’ve developed a new anti-social behaviour (ASB) policy to show how we will:

▪️ Take action to address ASB quickly and effectively.
▪️ We're partnering with the police and other services to prevent ASB.
▪️ We'll provide communities with the tools and support to tackle ASB together.

👉🏻 Have your say by completing our online survey: https://orlo.uk/xfBES

Starting on Wednesday 31 July, we will be running a free monthly breakfast club at our Normacot Grange Community Building.

Join us between 9.30am – 11.30am for tea, coffee, juice, toast and cereal (gluten free options will be available).

Catch up with your neighbours or have a chat with our dedicated staff about any concerns you have or any feedback you want to share.

If you have any questions, please contact Mark Bourne on 01782 252577 or [email protected]

The latest issue of our tenant newsletter is ready to view on our website 👉 bit.ly/3zSK516

This edition is packed with updates, announcements, and helpful tips to make your experience with us even better.

Read about -
💚 Charity of the year news
💚 Date announced for The Big Conversation
💚 Tenant engagement update
💚 Help with debt and the cost of living
And much more!

Tenants - please take the time to complete your Tenant Satisfaction Survey.

It is really important that we capture your views as it will help us shape our services in the future.

Find out more - epichousing.co.uk/news/tenant-satisfaction-survey/

As part of Plastic Free July there are lots of small steps you can take to make a big difference.

Follow Plastic Free July on Facebook for daily tips or visit plasticfreejuly.org 🌎

Join millions of people worldwide reducing their plastic waste. Plastic Free July® is a global movement that helps millions of people be part of the solution to plastic pollution – so we can have cleaner streets, oceans, and beautiful communities. 🌏

Will you be part of Plastic Free July by choosing to refuse single-use plastics?
Tag a friend you want to join you and together we can make a big difference. 💚

The Hubb Foundation has a variety of summer holiday activities for children in the local area 🌞

Find full details below and be sure to book early to avoid disappointment!

🚀☀ Holiday Activities and Food Programme (HAF)☀🚀

We are pleased to announce our HAF sessions are now LIVE to book on our website.

Come along and join us this Summer!



https://www.thehubbfoundation.com/
https://bookings.thehubbfoundation.com/

Tenants 📣

Please complete your Tenant Satisfaction Survey when you receive it through the post in the coming days.

Don't miss out on the chance to have your say and to be entered into a draw to win 1 of 10 £25 high street shopping vouchers!

More information can be found on our website - https://epichousing.co.uk/news/tenant-satisfaction-survey

Polling stations are now open and you have until 10pm this evening to vote.

See the post below to find the one closest to you and don't forget to take photo ID.

📢 Our polling stations are now OPEN and will close at 10pm this evening for residents to cast their votes in the local elections.

Polling stations can be found in schools, community centres, church halls etc across the city.

Check your polling card or visit https://orlo.uk/P9rpp to find your local polling station.

📷 Don't forget your photo ID to vote!

Please don't forget that our office is closed 9am - 1pm tomorrow. Full details below 👇

Please be aware that our office will be closed 9am – 1pm on Thursday 4 July for staff training.

🛠 If you need to report an emergency repair please call 0800 6940434
💷 If you need to make a rent payment please visit https://epichousing.co.uk/manage-my-home/make-a-payment/
📩 Otherwise, please email [email protected] and we will reply when we are back in the office

We are thrilled to announce that we raised a fantastic £210 at the Discovery Academy Summer Fayre on Saturday 😃

The money will be donated to our charity of the year, the Alice Charity who provide vital support to vulnerable families in Stoke-on-Trent and Newcastle-under-Lyme.

We would like to say a huge thank you to our generous staff and contractors Aico, Brenden Fern Limited and Hankinson Whittle for the donation of prizes.

Read the full story here 👉 bit.ly/3L9zr8u

Please be aware that our office will be closed 9am – 1pm on Thursday 4 July for staff training.

🛠 If you need to report an emergency repair please call 0800 6940434
💷 If you need to make a rent payment please visit https://epichousing.co.uk/manage-my-home/make-a-payment/
📩 Otherwise, please email [email protected] and we will reply when we are back in the office

We’re all set up at the Discovery Academy Summer Fayre. Come and have a go at our beanbag toss and win a prize every time! You’ll find us in the main foyer.

Just one day to go until we will be at the Discovery Academy Summer Fayre ☀️

Come and have a go at our beanbag toss and win a prize every time 😃 all proceeds go to our charity of the year Alice Charity.

Are you looking to upskill, retrain, progress and learn something new? Stoke-on-Trent College offer a variety of adult courses, some of which are free if you meet certain criteria.

Find out more by visiting their website 👉

Adult Courses Available Now - Stoke-on-Trent College Whether you want to learn new skills, improve your well-being or change and enhance your career, our range of courses is for you.

Don’t forget to join us in Meir tomorrow. Full details in the post below or on our website - epichousing.co.uk/news/lets-talk-meir-drop-in-session-june-24

At our Meir Drop-in Session on Tuesday 25 June we will be joined by a representative from Social Prescribing Meir Primary Care. You will be able to talk to them about physical and mental health support available and weekly events in the area.

Find out more 👉 bit.ly/3wWaPfU

Last week a few of our dedicated team members took part in a litter pick on Aylesbury Road, close to our Bentilee Office.

This effort reflects our ongoing commitment to supporting Stoke-on-Trent City Council in maintaining a clean and tidy local community.