Phoneworcs

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Ever wondered what makes us different from our competitors?
Besides our fantastic, innovative technology and competitive prices, we believe our biggest difference is the fact that we CARE about you and your business.

At Phoneworcs we are dedicated to ensuring that you and your business receive the very best business telecoms possible to support your daily business requirements, and we work endlessly to ensure that this happens.

We have the experience: Our team has been providing professional yet affordable internet and telecoms solutions to thousands of UK businesses for over 20 years.

We have the technology: Our UK cloud based telephone systems are hosted across the UK's leading data centres giving industry leading security and reliability

We have the features: From Digital Receptionists and Intelligent Call Routing to Softphone Apps, CRM and Microsoft Teams integration

We have the connectivity: Utilising one of Europe's most advanced networks, our customers enjoy significantly better and more resilient business broadband.

We're local: Unlike some of our larger competitors we know you and you know us. This means that you won't have to wait on hold for hours, answer security questions, or get frustrated when the automated voice recognition service repeatedly confuses the letter 'T' with the letter 'P' when answering your memorable place or name.
We're real people who will answer your phone calls and emails. Alternatively, our team are available on numerous numerous social platforms and attend various networking events, so we can always be reached as and when you need us.

Save yourself a headache and choose your local broadband specialist.

The thought of ordering phone lines and broadband has never filled anyone with joy, and can even be a right headache. However, if you use a Local Business Broadband Specialist, they will be able to deal with Openreach on your behalf.

That means that everything from ordering the right product for the right place, to attending the installation appointment to make sure that everything is connected in the right place and working effectively will be taken care of for you!

As a small business we appreciate how hard it is to take time away from your business.
However, on this National Relaxation Day, how about making use of your operating hours and taking a break for the day?

Here are some activity suggestions you can do to take a break from technology:
1. Smell the Flowers (literally).
As spring begins, leave your phone or devices inside and go for a walk in the fresh air.

2. Create.
Do something creative or relaxing like drawing, painting, reading - even if it's just for 15 minutes.

3. Treat yourself to a coffee and dessert at your local, independent coffee shop.

4. Listen to music whilst reading a good book.

Upcoming Bank Holiday: 26th August 2024

Are you worried about closing your business this bank holiday?

Perhaps you're contemplating spending a couple of hours in the office to make sure that you don't miss out on any important business?

We appreciate as a business owner its hard to take time away from your business on events like bank holidays. But, don't worry as we have devised several recommendations so that you won't lose business this bank holiday weekend - or have to work more than you want to.

1. Operating Hours.
Have you considered making use of your operating hours?

Most cloud telephony platforms will have access to operating hours meaning that you don't miss calls when out of the office.
Setting your operating hours to send your calls to a designated Holiday mailbox will mean that you won't miss any calls this bank holiday.
Plus, making use of personalised voicemail messages is a fantastic way to inform your callers that you will be closed for the bank holiday weekend, consequently avoiding disappointment and frustration through repeat calling.

Something as simple as:
'Thank you for calling Phoneworcs, our office is now closed for the Bank Holiday Weekend. Please leave a message with your name and contact number and one of our team will get back to you upon reopening, or alternatively please email [email protected] as emails will be monitored for emergencies during the weekend.

2. Voicemail to Email Notification.
We appreciate that not everyone enjoys returning to work after a long bank holiday weekend to a mailbox full of messages. This is where voicemail to email notification can help.

Upon receiving a voicemail, your chosen email address will be notified and you can even have the sound file attached and transcribed in the email. This means that you can deal with any emergency queries when appropriate and not return to a full mailbox on Tuesday.

3. Softphone Apps.
Our Softphone Desktop and Mobile Apps enable business owners and employees to take the business phone system with them.

Meaning that whilst your office may be closed you can still stay connected to your business, team and customers wherever you're choosing to spend the bank holiday.

4. Talk to your local telecoms specialist.
If you don't think that you are receiving the very best telecoms solutions to support you and your business this bank holiday then talk to your local telecoms specialist. We always take the time to get to know you, your business and then will advise accordingly, ensuring that you get the very best level of support from your business telecoms solutions.

Happy National Book Lovers Day.

We would love to hear what your favourite book is!

Tell us in the comments below
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Happy Tuesday!
We've gained another fantastic 5* review on our Google Business Profile 😀
Thank you so much Ian for taking the time to leave this lovely review; it has been a pleasure to support you and your business with your telecommunications.

Cloud Telephony: It's got ALL the features.

With a cloud telephony solution you can:

Multiple Phone Numbers: Advertise multiple phone numbers to bring your calls in to the right person or department and choose how or where to be seen with local, national or non geographic numbers.

Digital Receptionist: Welcome your callers and direct them through to the right person or department and play them music or deliver important sales or support messages whilst on hold.

Intelligent Call Routing: Automatically route incoming calls to where you want them utilising time based rules. Whether that be a person or department, voicemail or external call answering service.

Call Recording: Monitor performance and identify training needs whilst staying compliant with all regulations. Call Recording can be automated or initiated during a call, then stored or downloaded as required.

Call Forwarding: Never Miss a Call. Stay connected to your business, team and customers by forwarding your extension to your mobile phone, colleague or voicemail or take it with you on our softphone and desktop apps.

Reporting & Management: Administer you phone system Users, Queues and Digital Receptionist from any browser. Login to listen to Call Recordings and View Call Reports and Statistics.

Inclusive Minutes: With 2000 UK Landline & 2000 UK Mobile minutes included per user, you no longer have to worry about those pesky call charges.

Voicemail: Let your callers know they’ve reached the right person or department with a customised message and get notified of new messages via your phone, softphone and email to help you deal with them swiftly.
inclusive minutes.

Contact Integration: Integrate Outlook or Exchange with your Softphone or import contacts via CSV. Automatic Dialling from your Softphone with Click to Call from within CRM and business management systems to automate processes to improve productivity.

Happy Birthday to us,
Happy Birthday to us,
Happy Birthday to Phoneworcs,
Happy Birthday to us!

That's right, it's our Birthday today; we're a whopping 6 years old! :D

We'll be celebrating our special day with lots of cake, and of course continuing to provide businesses in and around Worcestershire with the best level of support business telecoms and broadband solutions can offer.

We wanted to extend our gratitude to those who have supported us over the past 6 years. It truly is a fantastic feeling to be part of such a supportive business community.

Are you planning on Moving Office?
Perhaps your team is expanding and you need a bigger premises?

If so, that's fantastic news!

One useful tip we would give to businesses who are planning to move is to check the internet availability and bandwidth of your new potential premises before signing on the dotted line.

Whilst Fibre may be available, signal and speeds degrade over distance from the exchange, meaning that you might not receive the signal or speeds which your business requires to perform efficiently at your new premises.

But don't worry, that's where we can help.

If you are planning on moving premises just let us know the address of your new potential office space and we will carry out an internet availability and speed check for you.

From this we will be able to advise you as to what speeds are potentially available, talk to you about your business requirements determining with you as to whether the speed and bandwidth available would be suitable for you.
Plus, as one of Worcestershire's leading business broadband specialists we can even provide you with a clear, competitive quote which is easy to understand so that you are fully informed as to how much your new office broadband will cost.

Meaning that you won't have any disappointments when moving into your business' new home.

Are you looking for a 5* Local Telecoms Specialist?
Then look no further!

At Phoneworcs we provide everything from Fixed Lines and Broadband services through to Cloud Telephony Systems (VoIP) to SMEs across Worcestershire and the surrounding counties and here are a few reasons why we think you can trust us with your business telecoms.
We have the experience: Our team has been providing professional yet affordable internet and telecoms solutions to thousands of UK businesses for over 20 years.
We have the technology: Our UK cloud based telephone systems are hosted across the UK's leading data centres giving industry leading security and reliability
We have the features: From Digital Receptionists and Intelligent Call Routing to Softphone Apps, CRM and Microsoft Teams integration
We have the connectivity: Utilising one of Europe's most advanced networks, our customers enjoy significantly better and more resilient business broadband.

And you don't just have to take our word for it, check out our fantastic 5* reviews on our Google Business Profile :D

Happy National ice cream day!

What's your favourite ice cream flavour?

Tell us in the comments below
👇 👇 👇

Happy World Emoji Day.

Can you find 2 of the same emojis?
Tell us in the comments below.
👇 👇 👇

Is your business struggling because of slow broadband speeds?

Whilst Fibre may be available, what is not commonly known is that signal and speeds degrade over distance from the exchange. This means that whilst you may be receiving fibre you may not receive the signal or speeds which your business requires to perform efficiently.

But don't worry, that's where we can help because we appreciate how annoying it is when your productivity (and the productivity of your team) is being compromised because of slow broadband.
And all we need is your business address.

From this we will be able to advise you as to what speeds are potentially available, talk to you about your business requirements determining with you as to whether the speed and bandwidth available would be suitable for you.
Plus, as one of Worcestershire's leading business broadband specialists we can even provide you with a clear, competitive quote which is easy to understand so that you are fully informed as to how much your new broadband will cost.

And of course we are always on hand to provide any support you require at any point throughout your service, meaning that you and your team can concentrate on what really matters to you: your business.

Are you looking for new handsets?
We've comprised some important tips to remember when buying Phone Handsets:

1. Are the phones 'locked in' to the previous supplier?
Sometimes larger corporations have a tendency to lock the handsets to their service. This means that even though you technically own the handset, any other service provider will be unable to re-provision the phone to the updated service.

2. Accessibility
Basically, what type of handset are you looking for?
Perhaps you move round the office regularly and need to take the phone with you? If this is the case you might want to consider a cordless handset over a corded.
Which leads to the next tip...

3. Network Infrastructure
Will you need the phone to work over WiFi, Ethernet or PoE Switch? If you aren't going to be sat close to the router, or perhaps you need more than one handset, then perhaps you should investigate a WiFi phone rather than one powered by ethernet.

4. Local Business Telecoms Specialist
If you have any questions or queries regarding which handset would be best suited to yourself and your team, then speak to your local business telecoms specialist.
They will be familiar with a range of handsets and will be able to give advice accordingly. For example, at Phoneworcs we recommend using Yealink handsets due to their fantastic integration and quality user experience.

Another benefit of speaking to your local business telecoms specialist is that they may be able to provide you with the handset you require at a competitive price. At Phoneworcs we have access to several handsets. So whether it's a cordless handset like the Yealink W60P or if you'd prefer a WiFi enabled Yealink T54W we can source, organise delivery and help you set up your new handset for you.

Meaning that all you need to do is open the box and plug it in.

Happy World Chocolate Day 🍫

Whats your favourite type of chocolate?

Tell us in the comments below
👇 👇 👇

Happy Tuesday!

We've gained another fantastic 5* review on our Google Business Profile 😀

Thank you so much Jason for taking the time to leave this lovely review; it has been a pleasure to support you and your business with your telecommunications.

Have you ever wondered whats included with Phoneworcs Business Telecoms solutions?

When it comes to business telecoms we appreciate the industry has a history of being overly complicated, confusing, and on occasion misleading.

That's why our service is clear, competitively priced and designed with you in mind.

We provide a full package service with one price so that you don't have to worry about those hidden extras.

So, what is included in a Phoneworcs Cloud Telephony Service you ask...

Well, each user is entitled to:
-> 4000 UK minutes (split equally between mobile and landline numbers).
-> Fantastic Desktop and Mobile Softphone Apps so that you or your team can stay connected to your business wherever you call the office, complete with CRM integration & video calling.
-> A Designated Direct Dial In Number which can be used as your business landline number for incoming calls to be directed to. This is ever so handy if you are hesitant in giving out your personal mobile number.
-> The full benefits of a business phone system including but not limited to:
Reporting and Management Features; Personalised Greeting Messages & Voicemails; Operating Hours; Intelligent Call Handling and Routing Features such as digital receptionists;
Call Recording and so much more!
-> Finally, who can forget our brilliant advice and support from our wonderful team. With over twenty years experience in the field, our team will be on hand to discuss any query you may have, advise you on how to get the best from your business phone solutions, and offer support whenever you need it.
Just check out our Google Profile Reviews to see how handy our team are.

So if you're looking for a business telecoms specialist who promises to deliver the full package then get in touch with us today!

We've gained another fantastic 5* review on our Google Business Profile 😀

Thank you so much for taking the time to leave this lovely review; always a pleasure to support a local business with their telecommunications.

Cloud Telephony: Offering flexibility and portability to your business.

With the increase in remote and hybrid working we feel that it is important for your business phone system to support your business.

Our Softphone Apps are excellent for those who hybrid or remote work as it allows you to take the office number and your extension with you, so that business owners and employees can stay connected to your business wherever you call the office.

Plus, they include amazing features such as conference calling, instant messaging, video calling, and access to your own call recordings.