KM2 Solutions Honduras

Wishing all of our KM2 Solutions Honduras family, a happy and safe Independence Day!

Join our KM2 SOLUTIONS Team and get a $1,000 hiring bonus!

📞💼 We're Hiring Call Center Agents: Customer Service & Collections! 💼📞

Work schedules available with weekends off⏰
7am-5pm
9am-7pm
10am-8pm
11am-9pm

We offer:
- Bonuses and incentives
- Free transportation
- Paid training
- Employee Discount Program
- Great work environment



Apply today ➡️

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Get ready to join our global team! ✅ These are our requirements for employment.
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Join us for a fantastic workplace culture, exceptional perks, and boundless career opportunities! 💼✨
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Dear , don't forget to check out our Employee Discount Program to get your benefits form the following categories! Enjoy and save with !

In recent years, the U.S. economy has grappled with intense inflationary pressures. To combat this, the Federal Reserve raised interest rates to the highest level since 2001. With inflation easing, the Fed has signaled the possibility of an interest rate cut. This will have far-reaching effects across all industries, especially within the financial services sector, driving increased demand, boosting call volumes and customer service interactions, and creating a greater need for outsourced services. READ MORE HERE: https://km2solutions.com/resources/rate-cuts/

We are ! 💲🌟
We offer PAID training, Benefit Program and career growth!
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✅ KM2 Solutions is looking for a Quality Assurance Specialist (QA for BPO)

Send your resume to [email protected]
Email subject line: Quality Assurance Specialist Position
Location: San Pedro Sula, Honduras
Work modality: On site.


At KM2 Solutions we excel in delivering high-quality, omnichannel customer experience solutions to our clients. We are looking for a preferably experience Quality Assurance Specialist to execute internal program processes. In a generally cross-functional role the successful candidate is responsible for completing various tasks to support the departments daily operations including internal policies and local regulations
This opening in San Pedro Sula, Honduras requires you to be able to work on site.
Roles and Responsibilities:
• Monitor randomly chosen recorded calls, side-by-side and live monitoring with every assigned agent. Document according to assigned score sheets.
• Provide daily written and verbal feedback to Supervisor, PM and Operations Manager in regard to the monitors.
• Keep & track QA score of every agent, team and campaign.
• Trend, analyze, and provide weekly reporting on QA score per agent/campaign. Purpose of reporting is assessment of weak areas for supervisors to have action plans and improve their scores.
• Identify Top / Bottom performers. Identify the why’s of poor performance and help supervisors set weekly action plans to help them improve individual score. This is done with trainers as well.
• Provide supervisors and PM weekly feedback using a short meeting to highlight QA score trend and goals.
• When available, provide coaching sessions or refresher trainings to help improve their QA scores. Document according to assigned forms.
• Prepare weekly internal calibration sessions with Project Managers, Supervisors and agents. Document weekly findings and summarize to report to upper management. (If new campaign or needed).
• Prepare client’s Calibration calls as required. Document findings and report to upper management.
• Suggest to Quality Manager any additional training needed for the agents to reinforce any soft or hard skills. Assist trainers if needed.
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
Education / Experience / Credentials
• Min.6 months call center experience as a QA
• Min of High School

Competencies/Skills
• Ability to communicate effectively with customers and employees of the Organization.
• Ability to work a flexible schedule including weekends/evenings.
• Must possess good organizing and communication skills.
• Ability to perform to expectations in a fast-paced and changing environment.
• Solid Computer skills, particularly in Word and Excel

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Send your resume to [email protected]
Email subject line: Quality Assurance Specialist Position
Location: San Pedro Sula, Honduras
Work modality: On site.

✅ KM2 Solutions is looking for a Real Time Analyst (BPO)

Send your resume to [email protected]
Email subject line: Real-Time Analyst
Location: San Pedro Sula, Honduras
Work modality: Both, work on site, as remote.


Major Responsibilities:
At KM2 Solutions we excel in delivering high-quality, omnichannel customer experience solutions to our clients. We are looking for a preferably experience Real Time Analyst to execute internal workforce processes. In a generally cross-functional role the successful candidate is responsible for completing various tasks to support the Workforce departments daily operations including internal policies and local regulations
This opening in San Pedro Sula, Honduras requires you to be able to work on site as remotely.

The duties of the successful candidate will include but is no limited to the following:
• Monitoring of the live call queues to address outliers as soon as possible.
o Excessive break
o Excessive hold
o Lengthy calls
o Excessive wrap time
• Track, Analyze and report agent performance with reports
• Provide hourly and daily updates on service level performance
• Create, review, and manage Talk-off line schedules
• Manage and report daily bus figures
• Managing staffing for the program
o Following up with leaders to ensure needed information is provided
o Sending out opening and closing headcount updates to the client
o Manage employee information changes for to be sent to the client weekly
• Review of Login detail report to find negative trends in schedule and break adherence
• Review of call reports to identify outliers for
o transfers to various departments
o calls dispositioned with no accounts
o lengthy calls
• Other duties and assignments as directed.

Job Requirement
All candidates must have most if not all of the following:
• At least 6 months and/or 1+ year of contact center or related work experience
• Some post-secondary or completion of post-secondary schooling (preferred)
• Any specialization – Finance, Business or Engineering degree preferable
• Good analytical skills: Must have a good working knowledge of Excel and can create, organize, and analyze data in a structured manner. Knowledge of MS Excel Business Intelligence features is required (pivot charts, pivot tables, etc…).
• Ability to work independently, Self-motivated, Professional Attitude, Good oral and written communication skills. Excellent analytical, written, and oral communication skills with the ability to effectively communicate to all levels of leadership.
• Strong mathematical, and problem-solving skills. Schedule flexibility.
• Experience with WFM application (IEX, Verint, Genesys, etc) and Past experience with resource allocation, real time adherence and scheduling a plus.
• Is a quick learner and able to work well with minimal supervision

Send your resume to [email protected]
Email subject line: Real-Time Analyst
Location: San Pedro Sula, Honduras
Work modality: Both, work on site, as remote.

KM2 Solutions is looking for a Human Resources Generalist (BPO)
Send your resume to [email protected]
Email subject line: HR GENERALIST
Location: San Pedro Sula, Honduras
Work modality: Work on site.
Major Responsibilities:
Include the following and any other duties that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Partner with managers to determine requirements for the position and qualities of an ideal candidate.
• Conduct phone interviews and face to face interviews
• Manage applicant/interview/hire reports.
• Administer background investigations with administrative assistance.
• Conducting employee onboarding and help plan training & development
• Develop and update job descriptions and job specifications
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Ability to handle confidential material
• Partner with other HR staff for event planning activities.
• Establishing new employee files
• Providing statistical reports to management for employment data
• Updating center management staff on employment environment.
• Developing profile descriptions, skills, qualifications, competencies, certifications and experience for the position.
• Perform general clerical tasks such as filing, word processing, HRM database maintenance, etc.
• Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.
• Other responsibilities or duties as assigned by direct supervisor.

Education Experience and Interpersonal Skills
• Degree in Human Resources/ Business Management/ or equivalent.
• Related 2 years work experience as a generalist
• Analytical Skills
• Effective verbal and written communication skills
• High level of dependability
• Ability to gather information and make decisions
• Appreciation for diversity
• Excellent computer and multi-tasking skills
• Desire to work as a team with a result driven approach
• Excellent communication and interpersonal skills

Send your resume to [email protected]
Email subject line: HR GENERALIST
Location: San Pedro Sula, Honduras
Work modality: Work on site.

KM2 Solutions is looking for a Global Field Support Technician (BPO)

**Send your resume to [email protected]
Email subject line: Global Field Support
Location: San Pedro Sula, Honduras
Work modality: Work on site.

Major Responsibilities:
Include the following and any other duties that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Requisite Skills:
• Technical - Must have a proficient understanding of one of the three technology platforms identified above (voice, data, desktop).
• Communication - Must have excellent communication skills, verbal and written.
• Management - The Global Field Support I has no supervisor responsibility.
• Projects - Must understand standard project management methodology and perform tasks as outlined in project plans.
• Service - Must have a customer service mentality for both internal and external customers.

Relevant Experience:

• Minimum of 1-3 years of experience in a mid size technology diverse, multi-tasking environment. Most recent experience should include one year in a role where the primary responsibility is technology support and implementation.

Education:

• Required Equivalent industry experience
• Preferred Technical school diploma, A+ Certification
• A two-year associate degree or equivalent

Performance Measurements:
• Support –Performance measurements will include the number of Service Desk Tickets resolved, timeliness of resolution, update status of tickets, and quality of problem resolution.
• Administration – Performance measurements will include adherence to IT standards and procedures including time recording, and asset management.
• Projects - Performance measurements will include implementation of project tasks on time with full functionality, adherence to project management methodology, adherence to documentation and procedures standards.
• Process – Performance measurements will include adherence to IT Support policies and procedures.

Send your resume to [email protected]
Email subject line: Global Field Support
Location: San Pedro Sula, Honduras
Work modality: Work on site.

Join us for a fantastic workplace culture, exceptional perks, and boundless career opportunities! 💼✨
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💡 Here are some interesting facts about the BPO Industry.
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💲 Paid training is one of the important benefits offers! 👍
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KM2 Solutions Honduras, transforming jobs into careers!
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✅ KM2 Hiring Process, Step-by-Step:
🔎These are the 6 steps of the application process that you will take to join the !
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KM2 Solutions, transforming jobs into careers! Apply now! 🔥💰
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🔥 Take your career to new heights and be part of our global company! 🌎
✅ Make the call, join here: https://my.harver.com/app/landing/619e9ff5fe6569001355feba/login?job_id=486840972&source=Gi.Feed.facebookorganic