Linkwave Technologies Private Limited

Are you passionate about providing exceptional customer experiences? Do you excel at leading teams to deliver top-notch service? ISP Linkwave Technologies Private Limited is searching for a dedicated Customer Service Manager to join our dynamic team!

As our Customer Service Manager, you'll lead a talented team to ensure our customers receive the highest level of support and satisfaction. If you're a problem solver with a passion for delivering excellence, we want you on our team!

Join us in revolutionizing customer service at ISP Linkwave Technologies! Apply now to be a part of our innovative team. 🌐

Link To Apply:

https://www.naukri.com/job-listings-020524008242

Are you passionate about people and culture? Do you thrive in dynamic environments where innovation is at the forefront? Linkwave Technologies Pvt. Ltd. is on the lookout for a talented HR Manager to join our growing team!

Join us in shaping the future of Linkwave Technologies! Apply now and become a part of our innovative team. 🚀

Link to Apply:

https://www.naukri.com/job-listings-030524009518

🌟 Job Opportunity: Customer Relationship Manager🌟

Are you a passionate and customer-focused female professional seeking an exciting opportunity in Dehradun? Look no further! We are currently seeking a dedicated Customer Relationship Manager to join our team and enhance our customer experience.

Position: Customer Relationship Manager.
Location: Dehradun
Timings: 9:30 AM to 6:30 PM
Package: ₹3.6 Lac per annum

About Us:
We are a reputable company committed to delivering exceptional services to our valued customers. Our mission is to build long-lasting relationships with our clients by providing top-notch support and assistance.

Responsibilities:

Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
Build and maintain strong relationships with clients to understand their needs and preferences.
Assist customers in navigating our products/services, providing guidance and recommendations as needed.
Manage customer accounts, including processing orders, managing payments, and updating customer information.
Handle customer complaints and escalations effectively, striving to achieve satisfactory resolutions.
Collaborate with internal teams to ensure seamless customer experiences and resolve issues efficiently.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer service, sales, or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in MS Office and CRM software.

Why Join Us:

Exciting opportunity to make a significant impact on customer satisfaction and retention.
Supportive work environment with opportunities for growth and development.
Competitive salary package with additional benefits.
Opportunity to work with a diverse and dynamic team.

How to Apply:
If you're ready to embark on this rewarding journey and become a key player in our customer-centric team, please send your resume and a brief cover letter highlighting your relevant experience and why you're the perfect fit for the role to [email protected].

Join us in creating exceptional customer experiences! Apply now and be a part of our success story! 🚀

Deadline for applications: [7th April 2024]

NOTE: Walk In Interview

We are hiring!

Positions:
02 Technical Support Engineer L1
Minimum Experience: 01 Years

02 Technical Support Engineer L2
Minimum Experience: 02 Years

02 Field Sales Executives (ISP)
Minimum Experience: 02 Years

Email Resumes @ [email protected]

Thanks
Linkwave

Thousands laid down their lives So that our country is breathing this day. Never forget their sacrifice. Feel the pride of being the part of such a glorious nation. Here’s sending my warm patriotic wishes to make this day truly memorable.

Happy Independence Day 🇮🇳

Also called ‘Service Technician’, the Field Technician provides after sale support services to customers, typically, at their premises. The Individual at work is responsible for attending to customer complaints, installing new connections, troubleshooting system problems and, configuring hardware equipment such as ONU, Wifi router, access points, printers and other related networking devices, must know how to use Splicing machine and OTDR.

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy or retain product or service by following a prepared script to give product reference information.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge

Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill.

Find and contact clients to ask about their overdue payments.

Take actions to encourage timely debt payments.

Process payments and refunds.

Resolve billing and customer credit issues.

Update account status records and collection efforts.

Report on collection activity and accounts receivable status.

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Working knowledge of MS Office and databases
Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma; Associate’s/Bachelor’s degree is a plus

Skills - Splicing, Line Man, Installation, Broadband, Fiber optical, Field Engineer, OTDR.

Need helper for broadband connection installation, line man, cabling, cable laying.

Must be a team player and hardworking.