Kaleyra

We just concluded an exhilarating event, ‘From Engagement to Growth: CX Strategies for Success,’ held in Delhi, in partnership with Meta & MoEngage. The event was packed with insights and strategies, leaving every marketer buzzing with ideas.

A big shoutout to our speakers:
• Aravindan S., Sr. Director – Sales Solution Engineering– India, APAC & ME, Tata Communications Kaleyra
• Raghav Shukla, Director Partnership, MoEngage
• Rachit Jain, Strategic Partner Manager, Meta

Thank you to all the attendees and speakers for making this event a resounding success.

Don’t miss the next session in Mumbai! Contact us to revolutionize your WhatsApp marketing game.

Why is an omnichannel approach crucial? Customers expect it.

Today’s consumers are digitally empowered and channel-agnostic. They might discover a product on social media, research it on your website, compare prices on a mobile app, and then finally purchase it in your physical store.

Omnichannel strategies create a unified and consistent brand experience across all channels, meeting customers wherever they are and providing a cohesive journey, fostering customer loyalty and satisfaction.

Read the full blog: https://hubs.li/Q02H0p1b0

Achieving operational efficiency and cost-effectiveness is crucial for any business. One powerful tool to streamline customer interactions is Interactive Voice Response (IVR) technology. Modern IVR solutions blend automation and intelligence, optimizing operations while exceeding customer expectations.

In our latest blog post, we explore the transformative potential of IVR technology. Learn how it works, its benefits, and practical applications to enhance your customer service strategy.

Key Use Cases of IVR Technology:
- Call Routing: Efficiently direct calls to the right agents or departments.
- Self-Service Automation: Enable customers to complete tasks like order processing and bill pay independently.
- AI Virtual Agents: Leverage AI for personalized, conversational interactions.
- Emergency Notifications: Deliver critical information swiftly during crises.

Implementing IVR technology can reduce handling time, increase first-call resolution, and improve customer satisfaction.

Learn More: https://hubs.li/Q02H0nfy0

Streamlining Customer Interactions with IVR Solutions - Kaleyra Discover how IVR solutions revolutionize customer interactions, boosting efficiency and satisfaction. Streamline your communication process today!

We are excited to have our Associate Vice President – Customer Interaction Suite, Saurabh Chandre, as a distinguished expert on ‘Customer Experience Excellence – The Power of Customer Contact Hubs & Staying Ahead of the Curve at Home - Asia (https://hubs.li/Q02GyJjq0)

📅 When: 18th July – 19th July 2024
📍 Where: JS Luwansa, Jakarta, Indonesia

Don't miss this opportunity to meet our tech experts and contribute to shaping the future together!

Book Meeting with us today: https://hubs.li/Q02GyDtd0

Tata Communications Kaleyra is the Gold Sponsors for the Conversation AI and Customer Experience Summit 2024 Indonesia!

Join us at this dynamic event where the future of Conversational AI and Customer experience and innovation is redefined.

📅 When: 18th July – 19th July 2024
📍 Where: JS Luwansa, Jakarta, Indonesia

Engage with our tech experts and be part of shaping the future together!

Book Meeting with our experts today: https://hubs.li/Q02GdzgX0

🚀 Big News! 🚀

We're thrilled to announce that Kaleyra has been selected as a finalist for the Most Innovative Product by UC Today! 🌟

This incredible recognition highlights our unwavering dedication, groundbreaking innovation, and the sheer brilliance of our offerings.

We're proud to be acknowledged for our outstanding contributions, cementing our status as industry trailblazers. Thank you for being part of our journey! 💡✨

Building strong customer relationships is crucial for success. Video Calling API has emerged as a powerful tool for businesses across various industries to achieve this.

Leading industries are leveraging Video Chat APIs to:
🛍️ Create immersive shopping experiences with virtual consultations, product demos, and personalized recommendations.
🩺 Provide accessible telehealth services, conduct remote consultations, and offer convenient and efficient care.
💰 Build trust with secure video banking solutions, facilitate remote KYC verification, and provide personalized financial advice.
💼 Streamline claim processes with video inspections, offer virtual consultations, and enable efficient claim filing.

Learn more: https://hubs.li/Q02G0Wg70

Leverage Video Calling API for Top Industries Discover how video calling API benefits various industries and businesses interact with their customers through Video chat APIs

Exciting News! Tata Communications has been named a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS. We believe this recognition highlights our commitment to delivering secure, reliable, and innovative communication solutions worldwide.

Discover how we’re recognized for our Ability to Execute and Completeness of Vision.

DOWNLOAD REPORT: https://hubs.li/Q02Fw36H0

Ready to revolutionize your interactions with customers?

Discover how seamless video communication can enhance engagement and satisfaction. Our eBook on elevating customer experience through communication will ensure you stay ahead in this ever-evolving digital era.

Download Now: https://hubs.li/Q02DMfrC0

Elevate Customer Experience Through Seamless Video Communication - Kaleyra Discover the power of video communication to revolutionize customer experience. Download our ebook and bridge the gap between personalization and legacy systems.

Feeling lost with SMS metrics? Curious if your messages are driving sales?

Understand key metrics and what they mean:
• Open Rate: Are they interested enough to read?
• Click-Through Rate: Are they taking action on your offer?
• Conversion Rate: Is your campaign boosting your bottom line?
• Unsubscribe Rate: Time to refine your strategy?

Discover the full potential of SMS marketing metrics with our blog: https://hubs.li/Q02DM9NJ0➡️ https://hubs.li/Q02DM9NJ0

Are you making the most of transactional SMS in your customer engagement strategy?

Our blog post explains how transactional SMS can enhance customer loyalty and retention by delivering timely, personalized updates directly to your customers.

Learn more about how this powerful communication channel can boost your business success: https://hubs.li/Q02DL__n0

Tata Communications Recognized as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

We are excited to announce that Tata Communications has been named a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS. We believe this recognition underscores our dedication to delivering secure, reliable communication services globally.

Discover why we’re recognized for our Ability to Execute and Completeness of Vision.

DOWNLOAD REPORT: https://hubs.li/Q02DGS8g0

The Tata Communications Kaleyra team is having a great time at HITEC 2024 in Charlotte, NC this week. We've enjoyed meeting likeminded professionals.

CPaaS and CCaaS solutions are ideal for integrating seamless technology features made to enhance your guest experience.

Curious about what this may look like for your current guest operations? Book a meeting to learn more: https://hubs.li/Q02DB0x00

The retail landscape has transformed dramatically— gone are the days of single-channel shopping. Today’s consumers demand seamless experiences across digital and physical touchpoints. This is where the power of omnichannel comes into play.

Our integrated solutions help retailers:
- Build a cohesive brand experience
- Tailor personalized customer journeys
- Deliver consistent customer service
- Enhance mobile shopping experiences

Learn more:

5 Ways To Increase Retail Sales With Omnichannel Approach - Kaleyra In this blog, we'll look at five key ways to leverage the power of omnichannel and drive business growth.

🌐 Ready to expand your business's global reach effortlessly?

A virtual phone number isn't tied to a specific device or location, allowing you to connect with customers anywhere, reduce costs, and scale seamlessly.

Learn how virtual numbers can transform your business:

What are Virtual Numbers or Cloud Numbers | Kaleyra Uncover the benefits of Virtual Numbers and Cloud Numbers. Find out how they work and why they are crucial for your business communication.

🌟 We are excited to announce that we are sponsoring the next Digital Excellence Roundtable!

On June 24th, an exclusive roundtable will bring together leaders from fashion brands, retailers, and cosmetics to discuss the challenges and opportunities in the digital age.

Hosted by FASHION Magazine, key topics will include:

▶️ Open Technologies and Social Networks
▶️ Sales Channel Management
▶️ Freedom from Monolithic Technologies
▶️ Product Information and Security
▶️ Logistics as a Competitive Advantage
▶️ & more

We look forward to welcoming our distinguished participants and initiating a rich and stimulating discussion.

Stay tuned for updates and insights from the event!

Did you know that CPaaS can streamline communication and enhance patient engagement?

Our omnichannel services allow healthcare providers to:
- Personalize communications
- Provide interactive educational resources
- Collect real-time feedback and support
- Schedule push notifications for health management

Learn more: https://hubs.li/Q02CH_vm0

As we celebrate the joyous festivities of Eid al-Adha, let's come together to embody the spirit of generosity, compassion, and unity. May this special occasion bring you immense joy and countless blessings.

We wish you a memorable and blissful Eid celebration!

Eid al-Adha Mubarak!

Don't Miss Kaleyra at HITEC 2024!

We're thrilled to be exhibiting at HITEC in Charlotte, North Carolina on June 24th-27th!

Visit us at Booth 208 to discover how Kaleyra's CPaaS solutions can elevate your guest communication and streamline operations.

Our team of experts will be there to answer your questions and showcase how Kaleyra can empower your hospitality business.

See you there!

Did you know that 70% of consumers prefer digital communication from healthcare providers?

Utilizing compliant technology to effectively communicate is crucial to reach your patients where they're at in this day in age.

Our seamless CPaaS & CCaaS technology allows:
- Patients to book appointments virtually and receive appointment reminders prior
- Providers to communicate with patients virtually via telehealth video calls, in-app messaging, text messaging & more.
- Providers to send billing reminders and patients to seamlessly pay bills online

Learn more: https://hubs.li/Q02B01vM0

Conversational support provides personalized support through conversational interfaces like messaging apps, chatbots, and virtual assistants.

Learn more about how and where you can enhance your customer support with technology:

What is Conversational Support and Why it Matters? - Kaleyra Discover how conversational support revolutionizes customer service models, leveraging AI-driven chatbots and personalized interactions to enhance satisfaction.

Having seamless technology at a hotel is just as important as the hot water pressure! Don't leave your guests hanging, provide end-to-end exceptional guest service, starting with the technology you're using to communicate with them.

We offer reliable tier-1 SMS connectivity, ideal for the hospitality industry that can experience quick changes requiring a trusted communications partner. Being quick to alert guests of cancellations or changes to booking is crucial.

Here are 3 simple ways can elevate your :
- Convenient Booking & Check-In
- Upsell & Promote
- Gather Customer Reviews

Learn more and visit our Booth 208 at HITEC in Charlotte, North Carolina, June 24 - 27.: https://hubs.li/Q02zZhGd0

Tired of trying to keep up with trending audio and silly dances to reach Gen Z? Try SMS marketing to get in front of this digital native generation instead.

Studies show that Gen Z increased their phone usage by 82 percent in 2023, underscoring text marketing as a highly effective way to reach them.

Learn about more 2024 SMS Marketing Trends: https://hubs.li/Q02zKDFq0

Hello from Shoptalk Europe!

We’re thrilled to be here at booth B25, surrounded by the energy and innovation of the retail industry. It’s a fantastic opportunity to connect with retailers and industry experts, diving deep into the transformative power of Communications Platform as a Service (CPaaS).

At Kaleyra, we’re passionate about revolutionizing customer engagement, and we can’t wait to share our latest solutions and insights. Whether you’re looking to enhance your messaging capabilities, streamline customer interactions, or explore new communication channels, our team is here to help.

Stop by our booth to discover how Kaleyra can elevate your business. We’re looking forward to insightful conversations and collaborative discussions. Let’s shape the future of retail together!

We are excited to connect with hospitality innovators at HITEC in Charlotte, June 24th-27th!

Join us as we explore:
- Cutting-edge trends and solutions in the hospitality industry.
- The evolving landscape of guest communication and engagement.
- Strategies for enhancing the guest experience at every touchpoint.

Visit us at Booth 208!

🏆 Award Alert! 🏆

We're thrilled to announce that Kaleyra has been named the Most Trusted CPaaS Solution Provider of 2024 at the 16th edition CX Strategy Summit & Awards by UBS Forums in Dubai!

Our participation as Gold Partners was highlighted by Mayank Srivastava, Associate Director MEA, who delivered an insightful presentation on 'Key Messaging Trends to Enhance CX and Its Use Cases.' Mayank also joined an esteemed panel of C-suite leaders for a dynamic discussion on the future of customer experience.

A heartfelt thank you to UBS Forums for this recognition and for hosting such an incredible event. Here’s to many more milestones in enhancing customer experience together!

Our team, Hatem Kamal and Rich Foster, are enjoying connecting with fellow industry professionals at Genesys Xperience in Denver, Colorado this week.

Ready to learn more about our solutions? Schedule a meeting with our experts today: https://hubs.li/Q02xgZN-0

Customers today demand personalized, convenient communication – across all channels. But managing multiple systems can be a nightmare. CPaaS is the answer!

Our new blog post, "Decoding CPaaS," discusses benefits like scalability, rapid innovation, and enhanced CX and real-world use cases to boost customer service, security, and efficiency.

Ready to implement the power of CPaaS into your workflow? Read the full blog: https://hubs.li/Q02wJb340

Exciting News! We're thrilled to announce that Kaleyra will be exhibiting at Shoptalk Barcelona, from June 3rd to 5th. 🎉

We're eager to showcase our innovative (Communications Platform as a Service) and (Contact Center as a Service) solutions tailored specifically for retailers and e-commerce businesses.

Join us at Booth B25 to discover how our cutting-edge technology can empower your business, enhance customer engagement, and drive growth in today's dynamic retail landscape.

Don't miss this opportunity to connect with our team and explore the future of retail communication!

🗓️ Schedule a meeting with us: https://hubs.li/Q02wJ3nj0