Inspire Enrich

Happy International Woman's Day!
When we say 'sorry,' the emotional undertone of the word naturally lifts the other person's stature higher than ours. Apologizing for a mistake demonstrates high self awareness and empathy but don't make an apology a habit that demonstrates lack of confidence or worthiness.
Are you using the word 'sorry' in the right context?

Pantene 'Sorry, Not Sorry' Commercial “Don’t be sorry, shine strong.” Pantene uses female-empowerment advocacy to bolster its multi-faceted ‘strong is beautiful’ brand personality. For more info...

"In the palette of life, colors weave the enchanting tapestry of magic, painting emotions with hues only the heart can see."

The front lines are the engines that empower sales. If they
aren't making money, then the company isn't making money.

By 55, you should have . . .
1. One old boyfriend you can imagine going back to and one who reminds you of how far you’ve come - Had, he has moved on to a better place.
2. A decent piece of furniture not previously owned by anyone else in your family - Too many to count!
3. Something perfect to wear if the employer or man of your dreams wants to see you in an hour - Can't decide, that's my problem.
4. A purse, a suitcase, and an umbrella you’re not ashamed to be seen carrying - Checked.
5. A youth you’re content to move beyond - Hated school and the uniform!
6. A past juicy enough that you’re looking forward to retelling it in your old age - Can't tell.
7. The realization that you are actually going to have an old age—and some money set aside to help fund it - working on it!
8. An email address, a voice mailbox, and a bank account— all of which nobody has access to but you - A MUST for all Women.
9. A résumé that is not even the slightest bit padded - HELP!
10. One friend who always makes you laugh and one who lets you cry - My Sister.
11. A set of screwdrivers, a cordless drill, and a black lace bra - All checked, but cannot see the connection.
12. Something ridiculously expensive that you bought for yourself, just because you deserve it - Regretted later.
13. The belief that you deserve it - Working on this.
14. A skin-care regimen, an exercise routine, and a plan for dealing with those few other facets of life that don’t get better after 55 - Work In Progress.
15. A solid start on a satisfying career, a satisfying relationship, and all those other facets of life that do get better - Praying and waiting for an answer.

What is the correct toilet seat etiquette?
1) Both the toilet seat and lid are placed down after use for hygienic reasons.
2) Flush after placing the toilet seat and lid down to prevent bacteria from escaping into the air.
3) Gender friendly;))
4) Gentlemen, lift the toilet seat UP when in use.
5) Ladies, have the toilet seat down when in use.
6) For EVERYONE's SAKE! Please do not leave any stains, or foot prints on the toilet seat. BE CONSIDERATE OF OTHERS USING THE TOILET.
7) it is unacceptable to squat on a toilet seat irrespective of your age. If you MUST squat, find a squatting toilet!
8) FOR SAFETY AND HYGIENIC REASONS: KEEP THE TOILET FLOOR DRY AND FREE FROM LOOSE TOILET PAPERS!
9) Ladies, dispose of your sanitary napkins in the correct bin.

THE MEANING OF HOSPITALITY AND SERVICE.
The Latin roots of hospitality, namely hospitalitem, hospes, and hostis, convey the essence of “friendliness to guests” — a notion centered around welcoming with warmth and care. It's intriguing to note that the term "hospital" also originates from this linguistic root, highlighting the concept of extending care to unwell individuals in need of support, empathy, and love.

Hospitality and service, though distinct, share a crucial interconnection. Hospitality is akin to strategy, while service embodies its tactical ex*****on. Both elements are indispensable to a successful business that not only provides efficient services but also creates an environment that makes guests feel genuinely valued and cared for.

It's the little things that often gets overlooked but can make a huge impact on how we are perceived by others.

This is true to the core!
When a person is fully aware that their words, actions and behaviour is disrespectful and they still carry their antics without considering the feelings and emotions of others, it's Disrespectful!
What is the most Disrespectful encounter you have ever experienced in your life?
How long did it take you to forgive and let go?

Bow ties were first popularized during the 1600s when soldiers and surgeons preferred neck scarves (Cravats) and shorter ties to longer styles. Over time, the bow tie evolved into fashion statement that is most frequently seen during formal events and in academic institutions.
The etiquette of bow ties in business allows you to wear a bow tie if it’s suitable for your profession and fits the occasion.
• Avoid wearing a bow tie to a job interview or to a sales promotion that is focused on soliciting potential clients.
• Since a bow tie is an attention-grabbing accessory, you should wear it in a business setting where it is acceptable for co-workers to notice your attire.
• If your work requires you to attend patients, participate in business lunches or work with machinery, the shorter length of a bow tie can be beneficial to your job tasks.
• Wear bow ties every day if you want to incorporate them into your business attire.
• Wear them infrequently if you prefer to use them as a fashion statement.
• If you are employed in an academic institution, opt for bow ties during classroom lectures, student meetings and professional conferences.
• As a doctor or lawyer, choose bow ties for courtroom hearings, client meetings and patient consultations.

Today's training in conjunction with NTW Week.
Face-face-classes at Inspire Enrich
Thanks team IE

Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.
— William James
Conflict Management for Healthcare Professionals, a one day workshop targeted to understand that on the contrary, conflicts can be productive if management effectively.
Inspire Enrich

We are excited to announce some exciting training programs in conjunction with National Training Week 2023.
Our Customer Experience class is all taken. We are honored to have Prof. Adlina Suleiman aboard to talk about 'Electromagnetic fields (EMFs)and the workplace.' After listening to her speak at a conference last year, I never sleep with my mobile phone next to me anymore. We welcome you with open hearts. See you soon.

'Thinking about Thinking.'
A reflective thinker does not focus only on the problem that needs to be solved, the decision to be made, or the argument to be won, but also on the reasoning process that goes into those activities.
helps us evaluate how effective our thinking is, what its strengths are, where it sometimes goes wrong, and most importantly, how it can be improved.

Be the kind of person who gets satisfaction from seeing a customer walk out happy every single day.
Today, I was at the Lembaga Peperiksaan Malaysia at Putrajaya assisting my brother to collect his lost STPM Cert. He applied for a copy of the cert last week. The lady at the counter told him that the document will be ready in 2 working days.
I waited in the car as he went in to collect his cert and within minutes, he returned to the car empty handed because the document was not ready!!!
I went in and spoke to the counter staff explaining that it's a 45 min drive to Putrajaya, we had to take leave twice and we were promised that the docs will be ready in 2 working days. (4 working days had passed)
The guy pointed at the slip stating that the cert can only be collected after 7 working days.
I did not dispute that, I just asked him if it was possible for the document to be ready in less than 7 working days which is their standard timeframe.
I was asked to speak with the PIC and again, I related our predicament.
The PIC was courteous, kind and understanding and he got the cert ready in 25 mins!
We were so grateful and thanked them profusely before we left.
I am utterly disgusted with the attitude of the staff assigned to prepare the certs working on the 7th Floor. They had no shame or guilt and they were happy and pleased to send us away without a certificate!
Where is their Accountability towards their Organization? Their Job? and Customer satisfaction?
If something can be produced in a shorter span of time, why send a customer away empty handed? Why do we have to beg for great service in government offices? How many customers have they sent away with this attitude?
Just a note of advice to anyone who chooses to be employed? do your job passionately and diligently because one day you may be on the receiving end of the same service you delivered to a customer.