Lexious Consulting

Now that you know how to do your work well, can you also work as a reliable and approachable team member?

We help teams work in colaboration with each other. Less irritations, more productivity even more peaceful work environments 🤗👨‍💻

Last month, we took a bold stand against unemploymentand low value jobs specifically amongst school dropouts.

This initiative will now be annual and certainly will only get better and better for the sake of our country and it's youth.

In the picture are some of the beneficiaries to the career boost program. They expressed great appreciation but we are not stoping at just training them for the on the job performance.

for success

When we take on a project our dedication is to be meaningful and proffesional.

Unfortunately Mrs Helena Shigwedha can't contain her amaizingness when she begins interactions and training💝

This is a typical review from one of our few SME ENTREPRENEURSHIP TRAINING SESSIONS. We appreciate our client's decision to work with Lexious Consulting

Do you want to know what guides our interactions and business model? Well then, here goes:

Courtesy - Our interactions are respectful and considerate.

Accommodating - We give a fair consideration to situations and others without overstepping our moral, business ethics and business model.

Friendliness - We express kindly interest and goodwill to others.

Expressive - We do not shy away from feelings and sharing our opinions when relevant.

Boldness - We are confident, therefore we confidently pursue our goals.

Sacred - We are set apart, guided by Christian morals, responsible and accountable.

Happy Worker's day

This also includes all those in hope of a job

Most people complicate customer service with voices and fake personalities. Thats often because they doubt the genuine them is good enough. The truth is, you are already great at serving excellently and you are an amazing person to interact with.

You have experience of being human and making others feel comfortable just by existing. Now add a flavour of your knowledge and a pinch of technology. Your are ready to serve.

Remember, not too fast, you'll crush. Not too slow, you won't arrive. Medium speed will be perfect💃

What a beautiful experience🤝

Inclusivity means also equiping and encouraging those with physical challenges to be effective in participating in economic activities.

It was an honor for Lexious Consulting to impart entrepreneurship skills to this SME group. We focused on Leadership Skills, Business Plan Writing, Pitching, Financial Management and of course, Customer Service.

While the training session was successful, the implementation depends on individual drive and persistence. You can contribute to their success by supporting locals.

Thank you and NOYD for making this program possible.

Increase customer retention by 31% or more

What's that about? This is simply making encouraging first time customers continue doing business over their lifetime and trusting the business enough that they also recommend it.

Chances of a new customer buying are 5%- 20$, while the odds increase up to 50% with existing customers. https://www.semrush.com/blog/customer-retention-stats/

Invest where it makes business sense
CALL NOW

Sometimes it is difficult to estimate how much or really detect that you are losing money because of Customer service interactions or experiences.

However an easier way to immediately detect if customer service interactions is negatively affecting your business is by looking at these:

Every Job has its "breaking you" moments, sometimes those moments can be the defining point of what others see.

At Lexious Consulting, we understand those miss judgements and are here to help you get the right presentation of yourself even in trying times.

Confessions of a service consultant

Frustration is the result of pretending to be nice and thinking commercial serving is a natural thing.

You need a guiding sytem and self care in order to make it through.

Reach out to us if serving is starting to frustrate you

Confessions of an entrepreneur

will soon be hosting a special online and in person training on customer service... to help you keep both your job and sanity 🤯💆‍♂️💆‍♀️

Stay connected

I am humbled by the recognition as a Namibian hero. The dream to make Namibia known for service excellence continues

Stay tune to our Facebook as our February heroine talks about the importance of customer service and how it change her life.

Customer Service is more than a pleasant smile.

As a customer, who do you confront about this act?

What are you actively doing about this business threat?

Customers will leave because of bad customer service!!!!
Don't risk it

Namibia

Customers will leave because of bad customer service!!!!
Don't risk it

Namibia

Symposium and Service Awards 2023

Namibia get ready to be serverd

Our partner Chartered Institute of Customer Management - CICM will be hosting Namibia Customer Experience & Service Delivery Symposium, allongside that, we will honouring and awarding your most favourite service providers who do not compromise on making you happy.

Keep an eye as we share the link for you to vote appreciated service providers in different sectors💃

It takes more than just a good attitude

CEO, Mr Tassuis is the right man to guide us on design thinking.

Individual tickets are also available and accomodating all present and aspiring Customer Service consultants.

Bonus points to certification opportunity at the event, by Chartered Institute of Customer Management - CICM

As partner to CICM, we are excited about the Namibia Customer Experience & Service Delivery Symposium happening in less than 5 days.

Reservation and quotations still on going untill 22 November 2022.

Do you know your right as a consumer?

Watch the space

Customer Service Excellence in Namibia will be standard reference!

Take it all or leave it