Public Complaints Commission lagos

As we set into a new month, may it be filled with abundance of joy, happiness and prosperity.

Happy New Month

As we set into a new month, may it be filled with abundance of joy, happiness and prosperity.

Happy New Month🍾🥂

PUBLIC COMPLAINTS COMMISSION LAGOS STATE JOINS NAFDAC IN FIGHTING AGAINST FAKE PRODUCTS

As part of its commitment to contribute to the well-being of Nigerians, the Public Complaints Commission, Lagos State has affirmed its support for the National Agency for Food and Drug Administration and Control (NAFDAC) in discharging its primary assignment.

The assertion was made when the PCC Lagos team led by the Honourable Commissioner, Hon. Hafeez Adekunle Odunewu paid a working visit to the National office of the agency at Isolo, Lagos State on Thursday, 10th August, 2023.

Speaking on the purpose of the visit, the Honourable Commissioner, Hon. Hafeez Adekunle Odunewu noted that the Commission aligned with the efforts of the agency and was willing to join it in the fight against fake and substandard food, drugs and other related products.

Welcoming the PCC team, the Director General of NAFDAC, Professor Mojisola Adeyeye appreciated the Honourable Commissioner and his team for the support and willingness to join the agency to overcome counterfeit products.

She took the team through a timeline of its activities, success stories and risks associated with delivering on the mandate given to it while responding to questions asked during the interactive session.

The Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu was guest at the 60th Anniversary of the Lagos State Command of the Nigeria Immigration Service.

The event, which featured a parade ceremony, took place on Wednesday, 2nd August, 2023 at the Lagos State Command, Alagbon Close, Ikoyi.

While delivering his goodwill message, the Honourable Commissioner commended the stride of the Service since inception.

“On behalf of the management and staff of the Public Complaints Commission, Lagos State, I felicitate with the Nigerian Immigration Service on her 60th anniversary.

“The journey to serve Nigeria has been challenging but the Service has remained steadfast for 60 years. This is worthy of commendation.

“As the Nigerian Ombudsman , we are saddled with the mandate to investigate any administrative injustice in our society. God bless the Republic of Nigeria.

“Once again, I congratulate the Service and wish you more success in the future.”, he remarked.

Happy New Month
Welcome to a month of, Success, Peace, Prosperity, and Wealth.

May this new month bring you more joy, gladness than ever before.

What is your complaint? Keep calm and talk to us!

Visit PCC Lagos at: The Brick House,
National Assembly Complex, Tafawa Balewa Square, Lagos.
Tel: 08122279954
WhatsApp: 08122279954
E-mail: [email protected]

Happy New Month! May this new month be full of happiness peace, and prosperity.

Comments from some of our students update. They posted on several social media platforms about the event . They were really impressed with PCC’s presence in class and the interactive session.

UNILAG LAW STUDENTS ENGAGE PUBLIC COMPLAINTS COMMISSION (PCC) LAGOS ON THE OPERATION OF THE COMMISSION

The Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu was guest at the University of Lagos for an interactive session with students of the Faculty of Law.

The session, organised for the Year 2 Law students centred on exposing them to the operations of the Commission in offering administrative remedies to complaints lodged by citizens.

The students were taken through the Act establishing the Commission, its modus operandi in the fight against administrative and social injustice, attributes of an investigation officer, method of investigation, including highlight of some of the success stories of the Commission.

Welcoming the PCC team, the duo of the Dean of the Faculty of Law and Head of Public Law Department, Prof. Ige Bolodeoku and Prof. Amusa, represented by Dr. Akeem Bello respectively, appreciated the team and urged the students to learn from the team and openly seek clarification where needed.

The Honourable Commissioner was represented by a team led by the Deputy Director of Investigation and Information, Mrs. Yemisi Akinluyi.

Also on the team was Assistant Director of Investigation, Mr. Bolarinwa Ajose; Head of Legal Unit, Barr. John Ogunniyi; Chief Investigation Officer, Mr. Adewale Adelekan; Senior State Counsel, Mrs. Adeyi Kemi; and Information Officer, Waheed Shotonwa.

In her closing remarks, the course lecturer, Dr. Oluwatoyin Adejonwo appreciated the PCC team for the timeout with the students.

Happy EID- AL-FITR 🌙
May Allah give you lots of happiness,love and wisdom.
May the magic of Eid bring lots of Joy.

Happy Easter Monday 🪺🪺 Have a wonderful holiday

Happy Good Friday
Have a blessed holiday filled with happiness, love, and faith. 🙏🏾

DREAM PARK MONTESSORI VISITS PCC LAGOS

Pupils of Dream Park Montessori School were guests at the Public Complaints Commission (PCC), Lagos State Office on Wednesday, March 8, 2023.

The pupils, led by Mr. Sanusi Sulaimon and Miss Kifayah Adeyemi on an excursion visit to the Commission, were received by the Honourable Commissioner, Hon. Hafeez Adekunle Odunewu and some members of the management team.

The Honourable Commissioner took the pupils through the activities and mandate of the Commission in receiving, investigating, and resolving complaints amicably.

The pupils were taken on a tour of the various departments in the Commission.

Happy international women’s day to all the strong and beautiful women in the commission ❤️😘.

NEW NAIRA NOTES: PCC LAGOS CONDUCTS MONITORING EXERCISE IN LAGOS.

In an effort to deliver on its mandate of administrative fairness, equity, justice, and total compliance with policy, the Lagos State Office of the Public Complaints Commission (PCC) conducted a monitoring exercise at various banks in Lagos.

The exercise, which becomes pertinent, was targeted at resolving complaints from the public as a result of depositing the old naira notes at the banks and withdrawing the new notes at the ATM, and high charges by POS operators.

The PCC team led by the Head of Investigation, Mrs. Akinluyi Yemisi visited the First City Monuments Bank (FCMB), McCarthy; First Bank Plc, Berkley Branch; Access Bank Plc, Obalende; and Guarantee Trust Co at Moloney, Lagos.

Findings revealed that based on the higher demands for the new notes, banks have exhausted their supply with huge crowds of customers waiting for their machines to be loaded with cash.

At the time of the visit, FCMB and GTCO were paying via their ATM while Access Bank and First Bank Plc have exhausted their cash. Fund transfer was the only service rendered to customers while they awaits cash delivery from CBN.

In an interaction with the spokespersons for FCMB and GTCO, Mrs. Emelda Ezekiel and Mr. Robert Oputa respectively assured the Commission that, cash loaded on their machines is enough to cater for the day's withdrawal.

The spoke person for First Bank Plc, Mrs. Sholape Badejo, and Mr. Christian Ebozue of Access bank mentioned that as soon as they get delivery of cash, transactions will resume instantly.

The PCC team further appealed to the citizens at various banks visited to accept the maximum withdrawal of #20,000 daily on ATM, #100,000 withdrawal for individuals from the banking hall, and #500,000.00 daily for corporate bodies for the time being.

They were also encouraged to make use of mobile banking platforms as a means of doing their transactions, upholding the CBN cashless policy.

PCC CONDUCTS MONITORING EXERCISE ON PVC COLLECTION PROCESS.

In the discharge of its mandate to ensure administrative fairness, equity and justice in the society, the Public Complaints Commission, Lagos State Office embarked on a monitoring exercise on PVC collection at various Local Governments across the State.

The PCC team led by the Head of Investigation/Information, Mrs .Akinluyi Yemisi gave an introduction of the Commission at the various locations. She explained the reason for the exercise which aimed at ensuring that members of the public are able to get their PVC seamlessly and to also address their complaints.

During the exercise at the first point of location, Lafiaji ward, Lagos Island, Olusegun Osonubi, a Principal Administrative Officer of the country's Electoral umpire highlighted the major challenge faced with the process which is the discrepancies in the name and date of birth of registered voters occasioned by loss of the temporary slip which ultimately results in difficulty identifying the PVC.

Similarly, at Yaba LCDA, Lagos Mainland, it was discovered that the PVC collection process was well organised and members of the public were seen collecting their PVCs.

PCC Lagos Director of Investigation retires in grand style

The conference room of the Public Complaints Commission, Lagos State Office was filled to the brim as staff gathered to celebrate its Director of Investigation, Mr. M. S. Oladipo, who took a bow from public service.

The ceremony, coupled with his 60th birthday ceremony, was filled with encomium eulogising the Director's effort in the Commission and leaving behind a legacy and a leadership role worthy of emulation.

Mr. Oladipo has proven to be meticulous, diligent, detailed, accountable, thorough, accessible, a man of integrity, firm, disciplined and a father to all.

Delivering his address, Mr. Oladipo applauded the entire staff for their cooperation over the years and for making growth possible.

He stated his accomplishments as the Director of Investigation which includes quarterly training for supervisors, regular meetings with the entire staff, a conducive working environment and the facilitation of new and renewed facilities, and uniting the Staff strength that grew from 87 to 207 under his watch.

He urged the management staff to be at peace with everybody and build a harmonious relationship with one another.

He further presented his handing over paper to the acting Director of Investigation, Mr. Musa Omosun while encouraging him to keep the flags flying.

As a way of appreciation, the Director was presented with gifts by the staff of the DI's office and other staff of the Commission.

Merry Christmas 🎄 … May the joy and peace and Christmas be with you all.

The Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu was among the Commission's delegation that paid a courtesy visit to the President of the Federal Republic of Nigeria, President Muhammadu Buhari, today, December 23, 2022, at the Presidential Villa, Abuja.

Leading the delegation, the Honourable Chief Commissioner, Hon. Bimbo Ayo-Yusuf intimated the President on the activities and operation of the Commission.

According to the Chief Commissioner, the Commission has closed 125,064 of the 173,500 complaints received and pleaded for more support for the Commission in delivering on its mandate of receiving, investigating and resolving complaints.

The Commission also conferred the President with the award of the GRAND OMBUDSMAN OF THE FEDERAL REPUBLIC OF NIGERIA.

Present at the visit is the Honourable Minister of Information and Culture, Alh. Lai Mohammed; Secretary General of the Federation, Mr. Boss Mustapha; Senior Special Assistant to the President, Media and Publicity, Garba Shehu; the 37 Commissioners of the Commission of the 36 states and the FCT and other management of the Commission.

Social Injustice: PCC Lagos seals collaboration with DSS

A delegation from the Public Complaints Commission (PCC) paid a working visit to the Lagos State Command of the Department of State Security (DSS).

The PCC delegation, led by the Honourable Commissioner, Public Complaints Commission, Hon. Hafeez Adekunle Odunewu, is in tandem with the Commission's bid to widen its fight against social and administrative injustice.

Recall that the Commission paid a similar visit to the Independent Corrupt Practices and Other Related Offences Commission (ICPC) a few weeks ago.

In his address, the Honourable Commissioner, Hon. Hafeez Odunewu, while giving an overview of the activities of the Commission, noted the Commission is committed to fighting injustice in the society and sought to partner with the Department of State Security.

Welcoming the Honourable Commissioner and his PCC delegation, the State Director of Security, DSS Lagos State, Mr. S. M. Waziri, fsi, mni, appreciated the visit of the Commission and eulogised the Commission for its fight against injustice.

As an agency saddled with ensuring a peaceful society, he noted the DSS is ready to collaborate with the Commission and would adequately advise, cooperate and complement the activities of the Commission.

The visit featured interaction and presentation of plaque and PCC act and other documents of the Commission to the State Director of Security.

On behalf of the Management and staff of the Public Complaints Commission, Lagos State, We felicitate our Honorable Commissioner, Hon. Hafeez Adekunle Odunewu on his conferment as a Fellow of the Institute of Corporate Administration.

The conferment is in recognition of your dedication and commitment to service, upwardly mobile and visionary approach to administrative matters, professionalism in service and public spiritedness.

This is undoubtedly an attestation to your efforts toward attaining a just and toxic-free society since assuming office.

As said that the reward for hard work is more work, we are optimistic of more strides you would attain fighting against social and administrative injustice in our society and wish you many more years of fruitful service to humanity.

Once again, congratulations Hon. Hafeez Adekunle Odunewu, FCAI

PCC Lagos partners ICPC to fight injustice

In continuation of his working visit to strengthen the fight against social and administrative injustice, the Lagos State Office of the Independent Corrupt Practices and Other Related Offences Commission (ICPC) is the next stop of the visit of the Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu.

The Honourable Commissioner, Hon. Hafeez Odunewu and his team were warmly received by the Resident Anti-Corruption Commissioner (RACC), Mr. Kabir Elelu at his Ikoyi Office.

Making known his intent for visiting and briefing the RACC on the activities of the Commission, the Honourable Commissioner, Hon. Hafeez Odunewu mentioned that the Commission is making effort to strengthen the fight against social and administrative injustice in the society, which forms the purpose of its visit to ICPC.

Giving his speech, the RACC, Mr. Kabir Elelu eulogised the Honourable Commissioner and the PCC team for their efforts in ensuring the society thrives on justice for all.

He gave an insight into the activities of ICPC, its various policies, mandate, core values, programmes, and successes recorded over the years.

He further affirmed the importance of collaborating with PCC in the fight against injustice in the Nigerian society.

The Honourable Commissioner presented the PCC act and other documents of the Commission to the RACC, as a seal of the partnership.

Staff Welfare is important to me - PCC Chief Commissioner

The Honourable Chief Commissioner, Public Complaints Commission, Honourable Abimbola Ayo-Yusuf has expressed his concern for the welfare of staff of the Commission.

The Chief Commissioner made this known during his visit to the Lagos office of the Commission, today, November 28, 2022.

According to him, the wellbeing of the staff is important for the Commission to deliver on its mandate of receiving, investigating and resolving complaints.

He empahsised that he is at his best to ensure the newly approved salary structure, CONLESS is implemented and should take effect from January 2023, and also establishment of loan scheme for staff.

He further applauded the Honourable Commissioner and the staff of PCC Lagos for the good job well done in handling the closure of cases effectively & efficiently which is a satisfactory representation of the Commission.

Staff Welfare is important to me - PCC Chief Commissioner

The Honourable Chief Commissioner, Public Complaints Commission, Honourable Abimbola Ayo-Yusuf has expressed his concern for the welfare of staff of the Commission.

The Chief Commissioner made this known during his visit to the Lagos office of the Commission, today, November 28, 2022.

According to him, the wellbeing of the staff is important for the Commission to deliver on its mandate of receiving, investigating and resolving complaints.

He empahsised that he is at his best to ensure the newly approved salary structure, CONLESS is implemented and should take effect from January 2023, and also establishment of loan scheme for staff.

He further applauded the Honourable Commissioner and the staff of PCC Lagos for the good job well done in handling the closure of cases effectively & efficiently which is a satisfactory representation of the Commission.

What is your complaint? Keep calm and talk to us!

Visit PCC Lagos at: The Brick House,
National Assembly Complex, Tafawa Balewa Square, Lagos.
Tel: 08122279954
WhatsApp: 08122279954
E-mail: [email protected]

PCC Lagos visits Surulere Local Government, seeks partnership to fight injustice

In continuation of his visit to the Local Governments in Lagos State, the Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu paid a working visit to the Executive Chairman, Surulere Local Government, Hon. Sulaimon Bamidele Yusuf at his office.

The visit, according to the Honourable Commissioner, amounted to homecoming and an avenue to further strengthen the fight of the Commission against social and administrative injustice.

The Commissioner gave more insight into the operations of the Commission and pleaded for the establishment of an Area Office of the Commission in the Local Government, in a bid to take the fight to the grassroots.

Welcoming the Honourable Commissioner and his entourage, the Executive Chairman, Hon. Sulaimon Bamidele Yusuf eulogised the effort of the Commissioner and the Commission in its fight and pointed out that the Local Government is always at its best to ensure it deals with the people justly and fairly.

He further reiterated the readiness of the Local Government to support the Commission in its fight and promised to work on the request of the Commissioner to establish an Area Office in the Local Government.

In his address, the Director of Investigation, Mr. M. S. Oladipo highlighted that the Commission was mandated to receive, investigate and resolve administrative complaints against any corporate body, be it public, private or the staff of such organisation.

The Assistant Director, Investigation (Private), Mr. Bolarinwa Ajose urged the Chairman to approve that a complaint box be placed in the premises of the Local Government as a first step to enable the grassroots people have access to justice and that the Local Government should allow the Commission to enlighten the people from time to time.

The visit ended with the exchange of souvenirs between the Honourable Commissioner and the Executive Chairman.

Present at the visit is the Vice Chairman, Prince Muiz Adewale Dosunmu; Secretary to the Local Government, Hon. Kehinde Agoro; Council Manager, Mr. Habeeb Buari; Council Treasurer, Mrs. Taiwo Danso; Leader of the Legislature, Hon. Barakat Bakare-Akande; Councillors and Supervisory Councillors.

PCC Lagos visits Surulere Local Government, seeks partnership to fight injustice

In continuation of his visit to the Local Governments in Lagos State, the Honourable Commissioner, Public Complaints Commission, Lagos State, Hon. Hafeez Adekunle Odunewu paid a working visit to the Executive Chairman, Surulere Local Government, Hon. Sulaimon Bamidele Yusuf at his office.

The visit, according to the Honourable Commissioner, amounted to homecoming and an avenue to further strengthen the fight of the Commission against social and administrative injustice.

The Commissioner gave more insight into the operations of the Commission and pleaded for the establishment of an Area Office of the Commission in the Local Government, in a bid to take the fight to the grassroots.

Welcoming the Honourable Commissioner and his entourage, the Executive Chairman, Hon. Sulaimon Bamidele Yusuf eulogised the effort of the Commissioner and the Commission in its fight and pointed out that the Local Government is always at its best to ensure it deals with the people justly and fairly.

He further reiterated the readiness of the Local Government to support the Commission in its fight and promised to work on the request of the Commissioner to establish an Area Office in the Local Government.

In his address, the Director of Investigation, Mr. M. S. Oladipo highlighted that the Commission was mandated to receive, investigate and resolve administrative complaints against any corporate body, be it public, private or the staff of such organisation.

The Assistant Director, Investigation (Private), Mr. Bolarinwa Ajose urged the Chairman to approve that a complaint box be placed in the premises of the Local Government as a first step to enable the grassroots people have access to justice and that the Local Government should allow the Commission to enlighten the people from time to time.

The visit ended with the exchange of souvenirs between the Honourable Commissioner and the Executive Chairman.

*PCC LAGOS TRAINS HEADS OF DEPARTMENTS AND SUPERVISORS ON LEADERSHIP CHALLENGES IN THE WORKPLACE*

The Lagos State Office of the Public Complaints Commission held leadership training for its management staff and supervisors.

The training took place on Thursday, October 20, 2022, at the Commission's conference room and was facilitated by the Director of Investigation, Mr. M. S. Oladipo.

During his presentation, Mr. Oladipo identified different leadership styles, which include autocratic, laissez-faire, democratic, transformational and transactional.

The facilitator took the participants through the qualities a leader must possess to judiciously handle his duties and subordinates, which include: strong desire for responsibility and task completion, vigorous persistence in pursuit of goals, originality in solving problems, self-confidence, influencing the behaviour of others, building relationship and teams, integrity, taking responsibility for decisions, and others, to be able to effectively execute an organisation's vision and mandate.

In his words, he said “Leadership is very important in any organisation to avoid confusion. And with the realisation of this, PCC has established an effective organogram to meet the needs of the public and the staff.”

The Director urged all participants to groom themselves with the leadership skills needed to be relevant and effective in the commission, such as communication skills, problem-solving skills, delegation and organisational skills.

In addition, he identified the following as the leadership challenges faced in the workplace: the need to meet organisational goals, developing others, resistance to responding to new ideas or changes in the organisation, communication breakdown, conflict resolution, dealing with difficult employees and taking difficult decisions.

Similarly, the facilitator made the following recommendations in order to overcome the challenges: delegation of authority, synergy, encouragement of subordinates, effective communication among others.

He concluded the presentation with a statement made by John Maxwell thus: “a leader knows the way, goes the way and shows the way” and encouraged the participants to make the statement their watchword, as this will go a long way to help them perform effectively in the workplace.

He further clarified questions from participants.

What is your complaint?
Have you been wronged or cheated?
Do not suffer in silence.
Speak up now…

PCC Lagos visits Oshodi Isolo Local Government

On the 18th October, 2022, the Chairman, Oshodi Isolo Local Government Area, Hon. Kehinde Almaroof Oloyede received a delegation from the Public Complaints Commission (PCC) on a courtesy visit to his office.

Briefing the Executive Chairman on the operations and function of the Commission on behalf of the Honourable Commissioner who is at the PCC headquarters on an official assignment, the Director of Investigation, Mr. M. S. Oladipo explained that the Commission is dedicated to fighting and tackling injustice in the society regardless of the sector involved.

He emphasised that the Commission is an Alternative Dispute Resolution Centre and resolves complaints from the public free of charge.

He further sought the cooperation of the local government in its cause to ensure administrative and social injustice is fought through the opening of an Area Office in the Local Government office and the appointment of a desk officer for the Commission.

In his response, Hon. Kehinde Almaroof Oloyede appreciated the Director of Investigation and assured the local government authority would deliberate and look into the Commission's request.

He then asked the Commission to put the request in writing for consideration.

What is your complaint? Keep calm and talk to us!

Visit PCC Lagos at: The Brick House,
National Assembly Complex, Tafawa Balewa Square, Lagos.
Tel: 08122279954
WhatsApp: 08122279954
E-mail: [email protected]

Public Complaints Commission seeks collaboration with Lagos Island LGA to fight against Social and Administrative injustice.

The Honourable Commissioner, Public Complaints Commission Lagos, Hon. Hafeez Adekunle Odunewu paid a working/courtesy visit to the Lagos Island Local Government, yesterday, 12th October 2022.

The Local Government Council Manager, Mr Olujobi Adegbola welcomed the Honourable Commissioner and his team to the Council.

Speaking on the intent of his visit, the Honourable Commissioner, Hon. Hafeez Odunewu gave a brief history of the Commission as well as the functions of the Commission in tackling administrative and social injustice in the society.

He emphasized the need to fight injustice at all levels, hence, the need for collaboration between the Commission and the Local Government Council.

The Honourable Commissioner also sought the support of the Council leadership to get an area office in the Local Government in order to heighten its fight against injustice.

Responding, the Vice Chairman of the Local Government, Hon Rosul Eshinlokun commended the Commission's effort on staying firm on its duties.

He assured the PCC team that an officer of the Local Government council would be assigned to the Commission in order to keep the Commission abreast on the various programmes of the Council so the Commission can hold sensitisations and other enlightenment program for the public as requested.

The Honourable Commissioner presented the PCC Act and other souvenirs of the Commision, ably respresented by the Vice Chairman, Mr. Rosil Eshinlokun.

What is your complaint? Keep calm and talk to us!

Visit PCC Lagos at: The Brick House,
National Assembly Complex, Tafawa Balewa Square, Lagos.
Tel: 08122279954
WhatsApp: 08122279954
E-mail: [email protected]

There was palpable joy in the air as news of the promotion of staff of the Lagos State Office of the Public Complaints Commission (PCC) hit the airwaves on the 4th of October when the Director of Investigation, Mr. M.S Oladipo presented the promotion letters to the affected staff that took part in this year's promotional examination. The officers that excelled were thereafter presented their letters of promotion.

Congratulations to everyone who made it. It is our prayer that the Almighty shall grant every one of you the wisdom to operate in the new position.