pluscloud

👏🏻 Welcome to the Zendesk family Ultimate! We couldn’t be more excited to work with your team even more closely.

🍾 We’re thrilled to announce Zendesk intends to acquire Ultimate: https://zdsk.co/43cN9jn

With Ultimate, Zendesk will offer AI agents that have enhanced intelligence and are not just reactive but also proactive problem-solvers, complementing human expertise.

Bij pluscloud zijn we enthousiast over Trend 10 uit het CX Trends 2024 rapport: De opkomst van predictieve agent management tools. Deze tools vertegenwoordigen een transformatieve benadering van klantenservice. Ontdek meer over hoe deze trend klanttevredenheid verhoogt.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Bij pluscloud onderstrepen we het belang van Trend 6 uit het CX Trends 2024 rapport: CX-leiders als de nieuwe bewakers van gegevensprivacy. In een wereld waar AI en personalisatie de klantervaring transformeren, is het cruciaal dat CX-leiders vooroplopen in het beschermen van klantgegevens. Ontdek hoe deze trend de toekomst van klantrelaties en vertrouwen vormt.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Als Premier Partner van Zendesk, merkt pluscloud Trend 4 op uit het CX Trends 2024 rapport: Het belang van AI-transparantie. Leer hoe dit de toekomst van klantinteracties vormt.

Download het CX Trends rapport: https://plcl.co/cxtrends24

80% van de klanten verwacht dat agents hen kunnen helpen met alles, van service tot sales. Ontdek hoe we dit inzicht van Zendesk gebruiken.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Meer dan 70% van de leiders denkt dat AI menselijke impact kan vergroten. Leer bij pluscloud en Zendesk hoe AI de klantenservice revolutioneert.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Het CX Trends 2024 rapport staat vol inzichten voor elke CX-leider. pluscloud staat klaar om deze trends te integreren.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Ontdek de 10 trends die de toekomst van klantenservice vormgeven in het CX Trends 2024 rapport. pluscloud en Zendesk helpen je voorop te blijven.

Download het CX Trends rapport: https://plcl.co/cxtrends24

Intelligent CX herdefinieert klantenservice, zoals te zien in het CX Trends 2024 rapport. Ontdek deze inzichten van Zendesk en hoe wij deze toepassen bij onze klanten.

Download het CX Trends rapport: https://plcl.co/cxtrends24

In the cozy city of Eindhoven, Halloween night shimmered with excitement. Eager for candies, kids dressed up, but also remembered the advice their parents gave about the city streets.

At the entrance of the street, Big Bob sat, resembling a friendly giant Buddha. With headphones on, he signaled safety. Whispers among the children were that Bob worked behind a Zendesk for the Premier Partner pluscloud, a place known for helping and better customer relationships.

However, the snow monster and the tricky monkeys lurked further down, always up to no good. They delighted in spooking the children and snatching away candies. Many kids had tales of close encounters that ended in lost treats and hasty retreats.

But with Big Bob's watchful eyes and the soothing tunes from his headphones, those who heeded the advice found their way. They filled their bags with candies from the safe houses, avoiding the monsters.

Want to stay safe from snow monsters this Halloween? Register for a Zendesk Trial now: http://plcl.co/zendesk-trial

We're excited to announce a groundbreaking collaboration between our customer service team and AI: introducing the Telepathic Customer Support Agent! 🧠🚀

With the help of cutting-edge AI technology, our new Telepathic Customer Support Agent will be able to assist customers like never before. This AI-powered solution, designed to work seamlessly with Zendesk software, will revolutionize customer service by:

1️⃣ Reading customers' minds to instantly understand their concerns, without them even needing to explain 🔮
2️⃣ Predicting future questions and providing answers before they're even asked 🎯
3️⃣ Customizing support based on customers' preferences and moods, ensuring an unparalleled level of personalization 😊

We can't wait to see how the Telepathic Customer Support Agent will transform the way we all connect and take experiences to new heights. 🌟

Tomorrow GLOW Eindhoven will light up Eindhoven again. The beautiful lake next to our office on the High Tech Campus Eindhoven is the playground of two projects. Earlier this week we highlighted project MONAD, today we’re highlighting the second project that is placed on the lake, project LUMA. The moon and twelve changing orbits associations with solar systems and galaxies.

The GLOW projects on the High Tech Campus will be available every GLOW day (November 12 - 19) from 18:00 - 22:00. Important! The High Tech Campus entrance gate closes at 21:30 for new visitors.

Luna - Janis Peterson - GLOW Welkom bij Urban Skin, het thema van lichtkunstfestival GLOW 2022.

Saturday 12th of November, the light art festival GLOW Eindhoven will begin again, and best of all, it will also return to the High Tech Campus Eindhoven. We're proud to see the beautiful High Tech Campus lake next to our office will be the scene for two amazing projects. First project,NOMAD is a spectacular video projection on a water screen that offers an inviting, inspiring and exciting experience. The second project, LUNA will be just as amazing and we'll share more about this later this week.

Come visit the GLOW projects on the High Tech Campus. The projects are available every GLOW day (November 12-19) from 18:00 until 22:00 (gates close at 21:30 for new visitors).

Monad - GLOW Welkom bij Urban Skin, het thema van lichtkunstfestival GLOW 2022.

We are devastated to see what has happened over the past few days in Ukraine. Never should people in a peaceful, sovereign country have to worry about their safety. We stand by all Ukrainians.

To support everyone in Ukraine, we're waiving all costs for calls to Ukrainian fixed and mobile numbers for the coming period.

This update will be reflected immediately for at least this and upcoming month.

As the first partner in the Benelux, we onboarded a wide diversity of organizations that now run important business processes with complex logic on Integromat. From advanced routing logic to help Customer Service teams priority customers during COVID-19 peaks, data enrichment of service requests, complete invoicing processes with legacy software, data synchronizations and even complex diligence research. Yes, all of this was connected to Zendesk and created . Integromat has evolved to Make and launches many new features.

Are you an existing customer interested to evolve with us to Make? Just let your pluscloud representative know.

Curious with you can build yourself ? Start a free trial: https://www.make.com/en/register?pc=pluscloud

Make it, !

Awesome new customer story on the Zendesk website about our customer Startselect. Mick de Ruiter (Teamleader Customer Support) tells how Zendesk helps with the right balance between customer-centric and scalability in his department.

Startselect - Zendesk NL “The best service is no service”, is de stellige overtuiging van Mick. “Dat betekent namelijk dat de content op onze website zo duidelijk is, dat de klant ons niet nodig heeft voor uitleg en er zelf uitkomt. Aan ons de taak om ons proces voldoende inzichtelijk te maken voor een optimale klantb...

pluscloud updated their information in their About section.

Little surprise outing for the team today. Jeux de Boule drinks and bites from Ron Gastrobars at Mooie Boules Eindhoven.

Sustainability, a topic that is heavily discussed globally by everyone. Big corporations are moved to make bold changes to their unsustainable operations. Many countries need to step up and set new goals in order to save our planet for future generations.

As a small organization we want to make impact and be part of bigger sustainable movements. The office space is naturally a big footprint. That’s why we value the sustainability goals of High Tech Campus Eindhoven where our office is located so much. A high goal has been set and together with over 200+ other organizations we all put our best foot forward to make the High Tech Campus the most sustainable campus on earth and the best place to work

Watch the first episode of a three part documentary about the Sustainable Campus now on YouTube.

Documentary series Sustainable Campus #1 - A Green Campus In this three-part documentary, the High Tech Campus shows its ambitions to become the most sustainable Campus in Europe by 2025. Individuals and companies c...

Our customer Swapfiets makes GLOW even more special. Reserve a free bike to explore GLOW the Dutch way on a bicycle.

Ben je van plan om GLOW te bezoeken? Reserveer een fiets 🚲 Swapfiets via https://www.eventbrite.nl/e/registration-swapfiets-tickets-199207574217

Zo kun je per fiets alle prachtige projecten bewonderen, zoals Porte Celesti door Valerio Festi Festi Group ⭐️

📸 Bart van Overbeeke Photography

This week our office is in the middle of two magical light installations of GLOW. Don’t miss the opportunity this week to visit GLOW and enjoy what our city made big… lights!

Ontdek de twee projecten op één van de satellietlocaties: High Tech Campus Eindhoven ✨

🎇 1. The Water Wall by Aquatique Show Creative Team
🔦 2. Led Light District by 3Beam

Credits:
High Tech Campus Eindhoven
TMC Group
NXP Semiconductors
Philips Nederland
Shimano-Road
Yask
Signify
Nextview consulting

We have expanded our open positions to include an Office Manager position! Are you the one who will join our team? React now via LinkedIn!

We are expanding our team! Are you someone with customer contact experience and motivated to learn and support? Or the perfect Office Manager we need? Then respond to our vacancies via LinkedIn! 👇

Office Manager:
https://lnkd.in/gRrE_JcB

Solution Consultant:
https://lnkd.in/gfjXsAgj

Support Specialist (still open! contact us):
https://lnkd.in/ghFszMMi

In times of working from home and many online meetings, it is nice to be able to quickly and easily turn your camera on and off on your laptop. 🔛 Would you like to have a handy camera cover like we have at pluscloud? We'll send it to you for free! Just give us an address where we can send it to :)



➡️ www.pluscloud.nl
☎️ 040-4014000