Conversation24

Conversation24 Integrates Adyen’s Payment Solutions to Enable Payments via WhatsApp and Webchat 🤝

After the successful launch of the Conversation24 Conversational Commerce Platform, there was a great demand in the Netherlands from (potential) customers for more payment methods to go cross-border.

To meet this demand, Conversation24 is proud to announce that Adyen is the first integrated global cross-border payment provider on the platform! 🥳

Conversation24 CEO Nick Blom: ‘By adding Adyen to our platform, we make it possible to make all payment methods available worldwide. That gives our current and future customers enormous opportunities to enter the conversational market.’

Read here more -> https://bit.ly/3rb5Sto

Conversation24 Integrates Adyen’s Payment Solutions to Enable Payments via WhatsApp and Webchat - Conversation24 After the great demand for more payment methods to go cross-border, Conversation24 integrated Adyen’s international payment solutions.

Happy news! Conversation24 is nominated for the Computable Awards 🏆

Our Omnichannel Commerce Platform is one of the companies in the category ‘Customer Experience’ with a chance of winning.

And we need your help! If you want to help us win this award, you can vote for us until 11 September 2022 via this link 👉 https://lnkd.in/eT-SipsK

Conversation24 updated their address.

Today at 13:40 Nick Blom, CEO of Conversation24, was on air at the Dutch BNR Nieuwsradio 📻😄

In the item 'de veranderaars', he will talk about Conversational Commerce, communication channels, and the future of payments🔮

Listen to it on: https://www.bnr.nl/podcast/zakendoen-de-veranderaars

To every shop owner: did you already know that you can get your products into WhatsApp within 60 minutes with the Conversation24 omnichannel commerce platform? 🚀

You can get your store in WhatsApp in no time by linking it to a large number of integrations such as Shopify, BigCommerce and Magento 🛍

It offers every shop a simple and safe way to sell products through the world's largest communication channel, so start selling right away! Click here to learn more: https://bit.ly/3Ce4jPR

How to Recreate the Offline Store Experience Online 💻😄

'You only get one chance to create a good first impression. Offering a helping hand to a customer who has entered your store for the first time lets you seize this opportunity.' 👋🏼

Conversational commerce lets you recreate the offline store experience your customers get in a typical corner store. In this article, we will tell you how: https://bit.ly/3L5otQ8

How to Recreate the Offline Store Experience Online – c24 In this article we will tell you how conversational commerce lets you recreate the offline store experience for your customers online.

4 ways to get to know your customers better.

'Popular messaging tools allow for using memes, GIFs, videos, and emojis that helps to keep the conversation light and boosts customer engagement.' 😄👾📸

If you already know at which stages in the customer journey you can connect with your customers, it’s time to find out how you can do that. Read below 4 ways how, and why they work: https://bit.ly/3tXSgnJ

4 ways to get to know your customers better – C24 If you want to get to know your customers better, there are quite a few good options you can choose from. Read below 4 of these ways.

'Come up with playful ideas or experiments that you are excited about yourself: nothing is more contagious than that’ 🙌🏼

In the final part of ‘Maximise Your Conversations’, the insights of the experts led by CEO of Conversation24 Nick Blom and Webhelp will be discussed. Read more about the most important points that can be taken from the bluepaper in this article here: https://bit.ly/3feelFZ

Or check the video below, where we explain conversational commerce even more, using an interesting case study ✈️

Luchtvaartmaatschappij maakt de cirkel rond op Conversational Commerce | ShoppingTomorrow - Pitstop Bekijk de case presentatie van expertgroep The Start of True Conversational Commerce tijdens ShoppingTomorrow - Pitstop!

Data Is Critical to Having a Good Conversation 👩🏽‍💻

Conversational commerce offers an advantage over a conversation in a physical store. If there has been previous contact, that information is immediately available and that makes the conversation more fun and easier 😄

Read more about tools for digital communication in this part of ‘Maximise Your Conversations’: https://bit.ly/3n1kxWa

Maximise Your Conversations (5/6) - Conversation24 Read more about the supporting tools and technology in Part 5 of the blog series 'Maximise Your Conversations'.

Timing is crucial, just like in a physical store. ⏳

If you’re too quick, everyone clicks the question away immediately. If you’re too late, the customer is quick to leave for the competitor.🏃

Read more about the art of a good conversation in this part of ‘Maximise Your Conversations’: https://bit.ly/3FEEU2K

Maximise Your Conversations (4/6) - Conversation24 In Part 4 of "Maximise Your Conversations," you'll read more about the timing of having a good conversation with your customers.

'Whereas a website often works like a funnel - the customer searches for a car, specifies their needs and requirements and a selection of suitable models rolls out - conversational commerce allows more room for the dream.' 💭🚗

Read more about the opportunities of conversational commerce in our weekly blog series ‘Maximise Your Conversations’ here: https://bit.ly/3swCks9

Maximise Your Conversations (3/6) - Conversation24 Learn how to best identify conversational commerce opportunities in the third part of 'Maximise Your Conversations'.

The added value of conversational commerce is created with more contact moments and longer conversations 🗣
This changes the customer service from cost center 📉 to value center 📈

Digital commerce network ShoppingTomorrow appointed an expert group where Nick Blom (CEO of Conversation24), along with Webhelp, created the bluepaper ‘The Start of True Conversational Commerce‘.

You can read more about it in part 2 of our weekly blog series ‘Maximise Your Conversations’ here: https://bit.ly/3oXDt9R

Maximise Your Conversations (2/6) - Conversation24 In Part 2 of "Maximise Your Conversations," we explain why it is so important to have conversations with your customer.

Did you know that 47% of consumers prefer to communicate via chat rather than by phone or email? 🤔 But what if you could not only chat with your customers, but also maximise your conversations at the same time? 🤯

Digital commerce network ShoppingTomorrow appointed an expert group where Nick Blom (CEO of Conversation24), along with Webhelp, created the bluepaper ‘The Start of True Conversational Commerce‘.

You can read more about it in our weekly blog series ‘Maximise Your Conversations’! Read the first one here: https://bit.ly/3GpUbVf

Maximise Your Conversations (1/6): ‘Digital Customer Contact Offers Lots of Opportunities’ – Conversation24 In the blog series 'Maximise Your Conversations', you can read all about Conversational Commerce based on the ShoppingTomorrow bluepaper.

Benefits of Managed Chat.

Businesses that offer managed chat on their websites, have a big advantage over the others. It’s quick, efficient and perfect for customers who want to save some time while shopping online.

We listed the four major benefits of using managed chat in your customer support strategy.

Benefits of Managed Chat – Conversation24 Ever been curious about the benefits of using managed chat to boost your customer support strategy? Read on to learn more.

Bringing Online and Offline Shopping Together.

Online shopping got really popular during the coronacrisis. Sales of online stores increased by as much as 40% during this period. But because of the need to shop online, physical shopping lagged behind.

The answer to thrive in both, is multichannel. Read in this article why a seamless shopping experience online and offline can improve the customer experience.

Bringing Online and Offline Shopping Together – Conversation24 Read in this article why a seamless shopping experience both online and offline can significantly improve the customer experience.

How to Create a Chatbot for Instagram.

Gone are the days when Instagram was defined as the social media made exclusively for sharing pictures. It's now also a place for communicating with customers.

Recently, Instagram allowed users to have chatbots within the app.

We are ready to tell you more about how to create a chatbot for Instagram!

How to Create a Chatbot for Instagram – Conversation24 Recently, a new feature for Instagram was announced. Users can now make their own chatbot for Instagram. Learn more in this article!

Use Live Chat for B2B Lead Generation.

The added value of Live Chat is now also being seen in the B2B market. But it is important that you, as a company, have a good strategy to make optimal use of it.

Read all about B2B lead generation in this article!

Use Live Chat for B2B Lead Generation – Conversation24 Live Chat is an important part of B2B lead generation. The benefits of it are endless! Read all about it in this article.

Improve the Customer Experience With SMS.

Today, we live in a mobile first society filled with digital consumers. As a result, customers are looking to connect with businesses in the same way they connect with friends and family. SMS is a great channel to do just that.

So let’s take a look at a few ways SMS can improve the customer experience and help your business connect and engage with customers in the best way possible!

Improve the Customer Experience With SMS – Conversation24 With an open rate of 90% businesses have seen how rewarding SMS can be as a channel to connect and engage with customers. Find out more!

What is Mobile Marketing? 📱

Nowadays 85% of American consumers have smartphones, and according to researchers, they check their phones an average of 52 times a day! Thus, it would be hard to picture any marketing strategy these days that neglect the presence of smartphones.

Are you curious to learn more about mobile marketing? We will explore its meaning and application in detail in this article!

What is Mobile Marketing? – Conversation24 Are you curious to learn more about mobile marketing? We will explore its meaning and application in detail in this article.

How to Deliver the Right Customer Service Strategy.

In terms of customer service strategy, it is hard to make predictions when you first start a business. Even though you can do extensive research and develop an accurate plan, the market is constantly changing. A successful strategy might become obsolete after a moment. Thus it demands constant maintenance.

If you feel that your customer service strategy needs to be refreshed and you could use some inspiration, checkout this article!

How to Deliver the Right Customer Service Strategy – Conversation24 If you feel that your customer service strategy needs a refresh and you could use some inspiration, check this article to learn more.

A few years ago, chatbots sprung up like mushrooms. Suddenly, every company joined the hype and created a chatbot.

But the problem was that most of the bots were not really ‘smart’, and therefore not successful.

So the question rises, are chatbots still worth investing in? You will find out in this article!

Are Chatbots Just a Hype, or Worth Investing? – Conversation24 Now the hype has passed, will the use of chatbots continue to grow? In this article we will tell you if chatbots are worth investing.

Live chat has been gaining a lot of popularity in the last few years. Many people are looking for the live chat button when visiting any website.

It is the preferred way for customers to communicate with their favorite brands. And this increased even more with the option for them to pay straight into the chat!

Conversational payments are an innovative and unique way to improve customer experience even more! Read all about it in this article.

Chat and Pay: Improving Customer Experience – Conversation24 - Conversational Service Provider Live chat improves customer experience on its own, but check out how much more can the customer experience be improved with chat and pay.

Best Live Chat Examples and Practices for 2021.

Live chat is by far the software that meets customers’ expectations the most.

If we were already in a constant rush with work and personal life, it became worse after the pandemic. Hence why live chat became so vital for business: because it fits with any busy daily routine.

In this article we will discuss the best live chat examples and practices for 2021.

Best Live Chat Examples and Practices for 2021 – Conversation24 Do you have live chat on your website or app or are willing to start your journey today? Let's check what are the best live chat examples.

One Stop Customer Service Solution.

If you had to choose between a different provider for each customer service channel, or one platform for multiple services, you will most likely choose the last one.

The customers’ need in this day and age is mostly convenience and efficiency. With this one-stop-strategy, you gain loyalty, as well as revenue.

In this article you will read all the ins and outs about the one stop customer service solution.

One Stop Customer Service Solution – Conversation24 Customers want convenience and efficiency. In this article you will read all the ins and outs about the one stop customer service solution.

The Ways Companies Are Using WhatsApp Customer Service.

We cannot overpass the importance of WhatsApp, particularly as we notice how the app improved our communication nowadays.

For a business willing to use WhatsApp for customer service, references can come in handy. Therefore, we can always get insights from companies that nailed it in the past.

This article gathers four good examples to inspire you.



https://conversation24.com/the-ways-companies-are-using-whatsapp-for-customer-service/?utm_source=facebook&utm_medium=social_media&utm_campaign=blog_post&utm_term=c24

The Ways Companies Are Using WhatsApp Customer Service As we can always get insights from companies that nailed the use of WhatsApp for Customer Service, we gathered some examples to inspire you.

How Can a Simple Payment Link Enhance Customer Experience?

Most of the time, successful customer service is considered having replied to all of the customers’ questions and ending the conversation in a positive way.

In these cases, one can only hope the customer will finish their purchase. But what if you can ensure they do by sending them a payment link?

Find out more in this article!

How Can a Simple Payment Link Enhance Customer Experience – Conversation24 - Conversational Service Provider What is the payment link, what are its benefits and how can it enhance customer experience? Here are the answers to all your questions.

Why Omnichannel Customer Experience Matters?

The term omnichannel hastily became a common word in every online business’ routine. Given the new consumer behaviour, companies must have different and multiple interfaces to relate to their audience. However, different from a multichannel strategy, it is not enough to be present on all platforms. Instead, an omnichannel customer experience is built around integration.

In other words, besides having different channels to interact with customers, businesses need to focus on handling those channels in an integrated, unique way. Today’s consumer does not distinguish between online and offline channels. They would rather relate to the brand of their choice at any moment, and through the channel, they can pick up first.

In this article, we will discuss why an omnichannel customer experience matter so much for online businesses. Read on!

Why Omnichannel Customer Experience Matters? – Conversation24 In this article, we will discuss why an omnichannel customer experience matters so much for online businesses. Read on!

How a Virtual Shop Assistant Can Help With the Decision Process.

If you need help in a store, there is always a salesperson present to assist you. Nowadays, this is happening more and more online. A virtual shop assistant can help customers to make the online decision process as easy as possible for them.

This article explains more about using a virtual shop assistant. So read on!

How a Virtual Shop Assistant Can Help With the Decision Process – Conversation24 A virtual shop assistant can help customers to make the online decision process as easy as possible. This article shows you how!

Payment Links for a Complete Customer Journey.

Providing an exceptional customer journey is one of the most important things when it comes to a successful business. Customers’ overall satisfaction would be the ‘yes’ or ‘no’ of your business’ development. And payment links can definitely tilt the scales towards ‘yes’.

Providing the customers simply with a platform where they can order your products or services is no longer enough. You need to be there for the customers throughout their whole journey in case they need your assistance.

You can accomplish this pretty easily by adding live chat to your website. But what is the thing that will complete the customer journey? Well, read on.

Payment Links for a Complete Customer Journey – Conversation24 - Conversational Service Provider Providing an exceptional customer service has always been a must. This is how payment links can complete the customer journey!