Five9 Philippines

By 2028, 80% of contact centers will be using Generative AI, according to Gartner. The challenge lies in determining where, when, and how to strategically deploy AI.

You can cut through the AI noise and harness generative AI for your specific use cases, aligned with your business goals. Benefit from AI models grounded in your enterprise contextual data, all while ensuring secure AI practices are in place.

At Five9, we understand that every enterprise is at a different stage in their AI journey — so we meet you where you are with a flexible, customer-centric process.

Learn how to customize and deploy AI successfully by downloading our e-book 📘: http://spr.ly/6186oXPeq

This is an exciting time for Workforce Engagement Management and Five9 is thrilled to partner with Verint to deliver AI-powered CX experiences. 🤝

Join us at Verint Engage 24 where we’ll showcase our solutions and host a special customer panel, 𝘈 𝘉𝘢𝘭𝘢𝘯𝘤𝘪𝘯𝘨 𝘈𝘤𝘵—𝘊𝘰𝘴𝘵-𝘌𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘸𝘪𝘵𝘩 𝘈𝘐 featuring our customers Northwestern Mutual, Penn Medicine, First Citizens Bank, and Arkansas Blue Cross and Blue Shield.

Register at a special rate of $795 using our discount code Five9_795: http://spr.ly/6188oXO2o

CX quality is at an all-time low, according to Forrester’s 2024 US Customer Experience Index. 📉

Join Five9, ServiceNow, , and BWG Strategy for an exclusive webinar on how to transform CX during this challenging period with experts Steve Blood of Five9, James Bates of ServiceNow, and Richard Atherton of BT Group. They will explore:

✅ Insights on the evolving CX landscape
✅ Market trends and success stories
✅ Future of the digital workplace
✅ Integrated Solutions

Register now: http://spr.ly/6188oXB7g

The New CX starts here! Our agenda and session catalog for the Five9 CX Summit is locked and loaded. 🔒 ✨

Hear from our customers Alaska Airlines, The Ivy Collection, Northwestern Mutual, and more as they explore how we are leading the way in The New CX, transforming customer experiences through advanced AI innovation.

Get a glimpse of our keynotes, sessions, and networking opportunities, like Yoga with lululemon and the Women in CX Networking Reception - Sangria Social.

See the full agenda and register here: http://spr.ly/6182orrhs

Five9 and Microsoft Teams – Bringing together your customers’ contact center with the rest of their company.

What you'll discover:
✔️ Transforming CX with Five9’s market-leading Contact Center integrated into Microsoft Teams and Dynamics
✔️ How our Microsoft integrations work for you, your business and your customers
✔️ Leveraging contact center to open up new conversations about your customers’ Microsoft licensing
✔️ Five9 makes reselling or referring Contact Center to your Microsoft customers a breeze

Register now: http://spr.ly/6186oRTAj

TD SYNNEX

Hey Dreamforce attendees! Join our session to learn how the Five9 and Salesforce Service Voice Cloud integration can empower your contact center with real-time intelligence and automation.

Explore our newest initiative with the Service Cloud Voice integration, Bring Your Own Channel, and how you can elevate your contact center to new heights.

Add it to your agenda ➡️ http://spr.ly/6183o3nhx

Eric Gilje Julian Tiongson

In today’s digital-first world, traditional voice interactions are taking a back seat to chat, SMS/text, email, messaging, and other digital communication channels.

Many organizations have embraced these digital avenues for customer service, yet the results often fall short of expectations. So, how do you exceed expectations and make the most of your digital investments? The key lies in adopting proven best practices that transform your digital customer service from mediocre to magnificent.

Let’s explore how you can make that leap and truly “wow” your customers.✨

http://spr.ly/6189o3XkP

We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. 🚀

This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers.

It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights.

Take a look at how this next-level integration can benefit you or visit us at booth 302 this week as Dreamforce and ask us about it!

http://spr.ly/6189oMfa7

At Dreamforce? Don’t miss the chance to connect with a Five9 subject matter expert and experience the Five9 and Salesforce Service Cloud Voice integration firsthand.

📅 Schedule a demo or meeting with us and learn how to empower your contact center with Einstein AI and boost efficiency with real-time intelligence and automation: http://spr.ly/6183oM3Sd

📍 Booth #302

There’s been a lot of talk about AI and how it can help transform the customer experience. What are ways to achieve this?

With the Five9 and Salesforce Service Cloud Voice integration you can:

✅ Automate routine tasks with real-time transcription & auto-summarization
✅ Enhance data insights for next-best-action recommendations
✅ Unlock new upsell opportunities

If you’re heading to Dreamforce 2024, visit us at booth #302 and meet our Five9 and Salesforce experts to discuss how we can elevate your CX.

http://spr.ly/6180oy6PG

As a proud partner of Calabrio, in July we joined forces to modernize the customer experience with our next-gen integration and this week we're thrilled to sponsor Calabrio Customer Connect.

Our partnership brings real-time audio streaming, AI-driven analytics, and advanced workforce management to the forefront, empowering businesses to deliver exceptional experiences and boost efficiency.

Nutrisystem has already seen a 67% increase in productivity thanks to this collaboration.

Learn more about our partnership: http://spr.ly/6186oHhVE

Five9 is honored to be recognized as a finalist in The A.I. Awards for 𝘉𝘦𝘴𝘵 𝘜𝘴𝘦 𝘰𝘧 𝘈𝘐 𝘋𝘳𝘪𝘷𝘦𝘯 𝘗𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘻𝘢𝘵𝘪𝘰𝘯 and 𝘉𝘦𝘴𝘵 𝘜𝘴𝘦 𝘰𝘧 𝘈𝘐 𝘪𝘯 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 categories. ☁️ 🤖

In each category, we were recognized for our best-in-class Intelligent Virtual Assistant which is powered by Inference and leverages conversational-AI solutions, like the recently launched GenAI Studio, to automate manual tasks and answer common questions in organizations’ contact centers.

Read on: http://spr.ly/6184oHprM

Join us to discover how Exact Sciences, a leader in cancer diagnostics, transformed customer support with the Five9 Intelligent CX Platform.

Learn how they:
✔️ Moved to the cloud, improved scale, and reduced call handle times
✔️ Deployed Five9 Intelligent Virtual Agent (IVA) and achieved a 45% containment rate
✔️ Automated processes leading to 60% time savings for customers

Register now: http://spr.ly/6181o8Y9P

Calabrio Customer Connect attendees! Customer experience is poised for significant transformation due to the rapid advancement of generative AI.

Explore how generative AI is reshaping customer interactions, enhancing personalization, and automating tasks to boost efficiency and satisfaction.

Featuring:
🔹 Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics
🔹 Andrew Siciliano, Five9 VP of Product Management.

Learn practical examples of AI implementation by top technology providers, helping them prepare for the widespread adoption of AI and stay ahead in this evolving landscape. See you there!

http://spr.ly/6182o8vXg

Last week, our CMO, Niki Hall, joined Emilie Kroner from Mastercard and Joanna Coles of The Daily Beast at the Retail Influencer CEO Dinner & Forum for a fireside chat on the importance of connecting data silos to create seamless, personalized experiences. 🛒 🛍️

"All brands aim to build lasting customer connections. Retaining customers is more cost-effective and valuable than acquiring new ones. That's why intelligent technology is essential to support customers when they need it most. With Five9, you can turn challenges into memorable experiences. It's not B2B or B2C—it's about Business to Person (B2P)," said Niki.

Proactive personalization is the future of customer experience and we're excited to be a part of that journey with our AI, platform, and people.

The Z Suite Berns Communications Group Lafayette 148 New York ThirdLove Veronica Beard Martha Stewart Ashley Graham

We're proud to partner with Calabrio for the Customer Connect event and showcase how we can help you navigate the future of CX with AI-powered solutions.

Don’t miss our breakout session 𝘛𝘩𝘦 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘦𝘳 𝘰𝘧 2027 featuring Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics, and Andrew Siciliano, Five9 VP of Product Management.

Register for $50 off current full conference pass price using the Five9 discount code Five9_50 👉 http://spr.ly/6187WFncz

Is your organization constantly seeking ways to enhance customer experience and streamline operations? 🔎

That's what the Five9 and Salesforce Service Cloud Voice integration is for. Together, we work to empower your contact center with Five9 voice and Einstein AI to boost efficiency through real-time intelligence and automation.

Learn how we can improve your customer journey and build a solid foundation for future growth at booth #302 at Dreamforce.

http://spr.ly/6186WvwBe

AI is evolving rapidly, and customers are using it to gain a competitive advantage in the market.

In our customer panel at Five9 AI Day TODAY, learn from leaders across financial services, healthcare, and retail, like Bruno De Melo Fransoni Contact Center Chapter Leader at SumUp and Brian Calderwood Vice President of IT at CVS Health.

Discover how you can tailor models to meet unique industry needs and drive real impact in customer service.

Register now ➡️ http://spr.ly/6185WQZgx

We’re thrilled to announce that submissions for the 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 2024 are now OPEN! 🏆

These awards honor the most innovative companies redefining CX and AI in business.

Five9 customers: send in your submissions by 10/11 and winners will be announced at this year's Five9 CX Summit.

Award categories:
🚀 AI-Elevated CX Trailblazer
📲 Best CX Self-Service
💡 Best CX Platform Innovator
🤝 Most Trusted Expert Award
🥇 CX Leader of the Year

http://spr.ly/6181WUIp7

🚀 Yesterday at SaaStr Annual Five9 CTO and Head of AI Jonathan Rosenberg, delivered a session on Enterprise Customer Demands from their B2B SaaS vendors. From AI-driven automation to enhanced data + security expectations, Jonathan broke down the top 10 trends shaping enterprise needs today.

Key takeaways included:
1️⃣ Ease of use & automation
2️⃣ Data security & privacy
3️⃣ Seamless, personalized CX
4️⃣ Integration with other B2B applications
5️⃣ Real-time analytics & insights
6️⃣ Innovation velocity with control
7️⃣ Responsive, hands-on support
8️⃣ In-country data processing
9️⃣ Ethical AI & transparency
🔟 Contact center modernization

Jonathan highlighted how companies can strategically align with these trends for growth, success, and market leadership in an evolving SaaS landscape.

🎤 If you missed the session, it’s clear: to stay competitive, aligning your offerings with these enterprise needs is key.

Five9 is honored to be named as one of this year’s Best Workplaces in Technology by Great Place to Work US and Fortune magazine, marking us as one of the top companies to work for in the tech industry. 🌟

This recognition is a testament to our unwavering commitment to our people and the vibrant culture we have cultivated here at Five9.

Read more: http://spr.ly/6185WU3J9

Ready to transform your CX with real-time insights? That's why we developed the second phase of Five9 Genius AI, "Analyze" – the brain behind continuous customer experience improvement. 💡

With Five9 AI Insights, you can unlock real-time, effortless, and unbiased CX data, driving actionable recommendations to enhance customer interactions at scale. No setup, no training – just instant results.

Learn more: http://spr.ly/6183WYmPT

Contact center leaders are looking to build customer relationships but lack the data to deliver personalized interactions.

Join us for Five9 AI Day, we will provide you with our AI for CX playbook and discuss with Forrester how you can to turn data into action, close operational gaps, and create more personal customer interactions.

Register now: http://spr.ly/6182WcCpy

Customer experience leaders agree that adopting AI serves two primary purposes…

✔ 49% believe it will enhance CX
✔ 39% believe it will improve employee efficiency and productivity

But how do you make these beliefs a reality?

The New CX: the next evolution of customer experience that fully harnesses human potential, AI capabilities, deeper service levels, real-time business intelligence, and stronger partnerships that together deliver better, faster outcomes.

Read on: http://spr.ly/6180WeCPQ

No More Talk. It’s Time for Action with The New CX. | Five9 Despite technological advances in recent years, so much of customer experience (CX) today remains frustrating and unnecessarily difficult. It’s frustrating for customers waiting in queue, for burnt-out agents ready to quit, and for businesses that fail to see their contact centers as revenue-gener...

Five9 is a proud sponsor of the AVANT Special Forces Summit. Together, we’re transforming the future of CX by combining AVANT Communications innovative channel expertise with Five9’s AI-powered cloud contact center technology.

Join us for these exclusive sessions:
🗓️ 𝘍𝘪𝘯𝘚𝘦𝘳𝘷𝘦 𝘊𝘊𝘢𝘢𝘚 𝘚𝘦𝘭𝘭𝘪𝘯𝘨 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴 with Kayla Dozier, Five9 ENT, Solutions Consulting
🗓️ 𝘏𝘰𝘸 𝘜𝘴𝘦 𝘊𝘢𝘴𝘦𝘴 𝘋𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘦 𝘵𝘩𝘦 𝘝𝘢𝘭𝘶𝘦 𝘰𝘧 𝘈𝘐 𝘵𝘰 𝘠𝘰𝘶𝘳 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 with Kayla Dozier, Five9 ENT, Solutions Consulting
🗓️ 𝘍𝘰𝘳𝘨𝘪𝘯𝘨 𝘵𝘩𝘦 𝘍𝘶𝘵𝘶𝘳𝘦 𝘸𝘪𝘵𝘩 𝘈𝘐 with Jake Butterbaugh, Five9 SVP, Global Partners

See you there!



http://spr.ly/6181WeaTH

We're searching for a swing that’s as effortless and connected as using the Five9 Intelligent CX Platform. Or as some call it — silky smooth. 🏌️

Show us your smoothest swing for a chance to win a trip to golf with Max Homa at the Five and Nine Golf Clinic and Scramble in Scottsdale, AZ, on November 21.

How to enter:
▪️ Take a video of your swing
▪️ Post your swing video on social media
▪️ Tag Five9 and

For more information head to http://spr.ly/6180WeTE0