Magellan Solutions Outsourcing Inc

Magellan Solutions Outsourcing Inc

Nearby computer & electronics services

Lunagrafx
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Ballesteros Street, Mandaluyong

Magellan Solutions is one of the most trusted BPO companies in the world. It provides call center and BPO services to SMEs and large corporations.

Magellan Solutions is the leading SME-focused BPO among all outsourcing companies in the Philippines

With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. At Magellan Solutions, we combine technology with agent skills. We make sure that our agents have all t

Do's and Don'ts When Applying For A Call Center Job (Tips For First Timers) 06/09/2024

Get ready to impress and start your BPO career on the right foot!

Applying for your first call center job? Here are some quick Do's and Don'ts to help you stand out! βœ…βŒ https://www.youtube.com/watch?v=K6cqeiJKrVg

Need expert outsourcing solutions? Visit www.magellan-solutions.com and let us help you grow. πŸ’ΌπŸš€πŸ”

Do's and Don'ts When Applying For A Call Center Job (Tips For First Timers) Are you planning to apply for a call center job? Learn how as Quency, Magellan Solutions’ Recruitment Associate, enumerate the things that you should and sho...

05/09/2024

The countdown continues! Only 9 days left until Magellan Solutions' anniversary! 🎊πŸ₯³

Ready to take your business to the next level? Visit www.magellan-solutions.com to discover how we can help. πŸ’ΌπŸš€πŸ”

Photos from Magellan Solutions - Careers's post 05/09/2024

πŸš€πŸŒŸ Struggling with High Competition in the BPO Job Market? We've Got the Winning Strategy You Need! πŸ’Όβœ¨

Navigating the crowded BPO job market can feel like scaling a mountain ⛰️. With so many applicants for each role, it’s easy to get lost in the shuffle. But don’t worryβ€”there’s a way to stand out and shine! ✨ Discover how to set yourself apart and take your career to new heights with Magellan Solutions.

Looking to outsource? Head over to www.magellan-solutions.com to find out more. πŸ’ΌπŸš€πŸ”

04/09/2024

The countdown is on! Just 10 days until Magellan Solutions' 19th anniversary! πŸŽ‰ We're excited to celebrate with you. Looking for outsourcing solutions? πŸ₯³

Visit www.magellan-solutions.com to discover more. πŸ’ΌπŸš€πŸ”

03/09/2024

Ready to level up your business? 🌟 Let’s make it happen together! 🀝

At Magellan Solutions, we're all about helping you streamline operations and boost efficiency. πŸš€

Curious to learn more? Head over to www.magellan-solutions.com, and let’s get started! πŸ’ΌπŸ”βœ¨

18 best call center outsourcing companies in the world 03/09/2024

πŸŽ‰ Proud moment for Magellan Solutions!

We've been ranked among the 18 best call center outsourcing companies worldwide by Timedoctor.

Thanks for being part of our journey! 🌍

Read more: https://www.timedoctor.com/blog/call-center-outsourcing-companies/

Discover more at www.magellan-solutions.com.

18 best call center outsourcing companies in the world Looking to outsource your customer service? Explore our list of the best call center outsourcing companies in the world.

02/09/2024

😊 Happy customers make a happy business!

Our inbound calling services are here to give your customers the support they deserve.

Let’s work together to keep those smiles going strong! πŸ“žπŸ‘

Check www.magellan-solutions.com to learn more.

Choosing the Best Content Moderation Company for Your Business 31/08/2024

Keeping your brand’s image positive is super important, especially with so many people relying on what they see online. πŸ›‘οΈ Whether you're a small business or growing fast, choosing the right content moderation partner is the key

Still, trying to figure out where to start? We've got you covered! Check out this guide on picking the best content moderation company to fit your needs: https://medium.com//choosing-the-best-content-moderation-company-for-your-business-15297df5a152.

Got questions? Contact Magellan Solutionsβ€”we're here to help your business shine online: https://www.magellan-solutions.com/

Choosing the Best Content Moderation Company for Your Business Managing online content is essential for protecting your brand’s image. As Tim Cook, CEO of Apple, wisely pointed out, β€œWe all have a…

Fred Chua - Call Centers: Then and Now | Outsource Accelerator 29/08/2024

Our CEO, Fred Chua, shared his journey from a call center agent to leading a 600-seat operation focused on SMEs. 🏒 Discover his insights on the BPO industry and how it has evolved over the years. Tune in to the podcast now! πŸŽ™οΈ

Listen here: https://www.outsourceaccelerator.com/podcast/fred-chua-call-centers-then-and-now/

Learn more about us: www.magellan-solutions.com

Fred Chua - Call Centers: Then and Now | Outsource Accelerator Derek is joined by Fred Chua, the founder, CEO and director of Magellan Solutions. Join Derek as he deep dives into Fred’s experience in focusing on the

28/08/2024

🎧 Being a agent isn’t just about answering phonesβ€”it’s about connecting with people and solving daily problems! πŸ™Œ Curious about what a day looks like at Magellan Solutions Outsourcing Inc.?

Check out the behind-the-scenes of our amazing team in action! πŸ‘‡

Visit www.magellan-solutions.com to learn more. 🎧

27/08/2024

Ready to take the next step in your career? 🌟

Good news! We're looking for Bilingual CSR Agents to join our team! Work with one of the longest-running Filipino-owned BPO companies in the Philippines. πŸ‡΅πŸ‡­

This isn’t just any BPO jobβ€”this is where your journey begins!

Apply today, and let’s grow together! πŸš€

Your Career Compass! 🧭✨

Is Hiring Bilingual CSR Agents!

This is Not Your Ordinary BPO Job.

Work with one of the longest-running Filipino owned BPO companies in PH.

APPLY NOW

BPO Employment Statistics Philippines: Key Insights for 2024 26/08/2024

The Philippine BPO industry is a powerhouse, driving economic growth and creating millions of jobs! πŸ‡΅πŸ‡­ Curious about the latest trends and employment stats for 2024?

Dive into this article to stay ahead of the curve: https://www.magellan-solutions.com/blog/bpo-employment-statistics-philippines/. πŸ’ΌπŸš€πŸ“ˆ

BPO Employment Statistics Philippines: Key Insights for 2024 Discover the latest BPO employment statistics in the Philippines for 2024, offering key insights into industry trends and workforce growth.

Top 10 BPO Philippines Companies: Best Outsourcing Services 23/08/2024

We’re proud to be recognized as one of the Top 10 BPO companies in the Philippines by KDCI Outsourcing! πŸŽ‰ Check out the details here: https://www.kdci.co/outsourcing-blog/post/top-bpo-services-in-the-philippines

Interested in outsourcing? Discover more at www.magellan-solutions.com. πŸ’ΌπŸš€πŸ”

Top 10 BPO Philippines Companies: Best Outsourcing Services When it comes to outsourcing your business operations, look no further than BPO Philippines. With over 800 BPO companies in the Philippines, you have a wide array of options to choose from, whether you need call center services, Ecommerce support, digital marketing, human resources, IT solutions, ac...

How to Use SEO on TikTok to Grow Your Audience 22/08/2024

πŸš€ Did you know TikTok has over 1.5 billion monthly active users, making it the 5th most popular social platform globally? It’s not just for dancing teensβ€”businesses are now leveraging TikTok to expand their reach!

Want to know how SEO on TikTok can help your business grow? Let’s dive into the world of TikTok SEO and take your brand to new heights: https://www.magellan-solutions.com/blog/how-to-use-seo-on-tiktok/ 🌟

How to Use SEO on TikTok to Grow Your Audience Discover how to use SEO on TikTok to boost visibility and grow your audience. Optimize your content for maximum reach.

Fred Chua - Inception of Magellan Solutions | Outsource Accelerator 21/08/2024

πŸŽ™οΈ Exciting News! Outsource Accelerator just released a podcast featuring our very own CEO, Fred Chua, discussing the incredible inception of Magellan Solutions! πŸš€βœ¨

Don’t miss outβ€”listen now: https://www.outsourceaccelerator.com/podcast/fred-chua-inception-of-magellan-solutions/

Thinking about outsourcing? Check out www.magellan-solutions.com for more details. πŸ’ΌπŸš€πŸ”

Fred Chua - Inception of Magellan Solutions | Outsource Accelerator In this episode, Derek is joined by Fred Chua. The founder, CEO and Director of Magellan Solutions. Join Derek as he deep dives into Magellan Solutions

Largest BPO companies in the Philippines by employee count Β» YugaTech | Philippines Tech News & Reviews 20/08/2024

We’re thrilled to be listed by YugaTech as one of the biggest BPO companies in the Philippines! πŸŽ‰πŸŒŸ Looking to outsource? Head over to www.magellan-solutions.com to find out more. πŸ’ΌπŸš€πŸ”

Keep reading here: https://www.yugatech.com/feature/largest-bpo-companies-in-the-philippines-by-employee-count/

πŸ’¬βœ¨

Largest BPO companies in the Philippines by employee count Β» YugaTech | Philippines Tech News & Reviews With over 1.4 million workers employed in information technology-business process outsourcing (IT-BPO) firms to date, this sector is regarded as one of

USA SMEs: Key 2024 Regulatory Updates You Need to Know 16/08/2024

πŸ” Maintaining top of 2024's regulatory changes is crucial for your business success! Don’t let compliance slip through the cracks.

Find out more here: https://www.magellan-solutions.com/blog/2024-regulatory-updates/

πŸ“Šβœ¨

USA SMEs: Key 2024 Regulatory Updates You Need to Know Stay updated with 2024 regulatory updates for USA SMEs. Learn how these updates impact your business and ensure compliance.

Top 10 Outsourcing Companies in the Philippines - Bossjob Blog 15/08/2024

We’re honored to be recognized by Bossjob as one of the top 10 outsourcing companies in the Philippines! Thinking about outsourcing in the Philippines? Visit www.magellan-solutions.com. πŸ’πŸ˜

Continue reading here: https://blog.bossjob.com/hiring-tips/1198/top-10-outsourcing-companies-in-the-philippines/

Top 10 Outsourcing Companies in the Philippines - Bossjob Blog In this day and age, automation and online processes play vital roles in a lot of industries. With…

02/08/2024

🌟 Struggling with HR tasks? 52% of small businesses do! Outsource your HR and focus on growing your business. Discover the benefits of HR outsourcing today!

Full Story: https://www.magellan-solutions.com/blog/legal-outsourcing-benefits-and-best-practices-for-law-firms/

πŸŒ±πŸ’Ό

26/07/2024

πŸš€πŸ‘₯ Dreaming of a talented, motivated workforce? HR outsourcing might be your game-changer! With 52% of small businesses lacking dedicated HR, explore how outsourcing can streamline recruitment, payroll, and compliance.

Find your perfect HR partner today: https://www.magellan-solutions.com/blog/hr-process-outsourcing/

25/07/2024

πŸ˜‘πŸ“ž Dealing with angry customers is challenging but essential. Handling these situations well can turn frustration into loyalty. Want to master the art? Read on for tips and strategies!

See more: https://www.magellan-solutions.com/blog/how-to-apologize-to-an-angry-customer-tips-examples/

24/07/2024

πŸ” Struggling to find high-quality B2B leads? You're not alone! 63% of salespeople face this challenge. The solution? Outsource your B2B lead generation to boost efficiency and ROI. Discover how outsourcing can transform your business!

Learn More: https://www.magellan-solutions.com/blog/b2b-lead-generation-outsourcing/

22/07/2024

πŸ€”πŸ’Ό Considering outsourcing your insurance agency's customer service? You're not alone! According to a 2023 Deloitte report, 59% of insurance companies have already switched, and the trend is growing. Discover if this move is right for you!

Read the Full Article: https://www.magellan-solutions.com/blog/insurance-agency-customer-service-outsourcing/

πŸŒŸπŸš€

Photos from Magellan Solutions Outsourcing Inc's post 19/07/2024

πŸŽ‰πŸ… Kicking off the Magellan Solutions Outsourcing Sportsfest with a bang last July 13, 2024! Our team came together for an incredible opening day filled with energy, excitement, and team spirit. Here’s to a season of fun, fitness, and fierce competition! πŸ’ͺβš½πŸ€πŸ…

18/07/2024

πŸ‘¨β€πŸ’» Have you ever faced tech issues that leave you stuck? Without strong IT support, businesses can quickly run into trouble. Did you know that 69% of companies use digital solutions to improve customer experience? πŸš€

Good IT support is a game-changer, ensuring everything runs smoothly and securely. Would you be ready to see how IT can transform your business?

Read more: https://www.magellan-solutions.com/blog/it-support-meaning/

πŸŒŸπŸ”§πŸ’‘

15/07/2024

πŸš€ Virtual assistants are transforming businesses! The market is set to hit $19.6 billion by 2025, growing 25.7% annually. Imagine your tasks managed smoothly, leaving you free to innovate and grow. Ready to boost your business? 🌟✨

https://www.magellan-solutions.com/blog/virtual-assistant-tasks/

12/07/2024

🌍 Did you know that 85.1% of consumers prioritize language when choosing services? Even for everyday products, 66.7% consider language crucial in trusting a brand. πŸ“Šβœ¨

Here’s why multilingual call centers are a game-changer for SMEs:

1. Better Customer Communication πŸ’¬βœ…

2. Increased Sales & Market Reach πŸ“ˆπŸŒŽ

3. Improved Brand Image 🌟🀝

4. Reduced Costs πŸ’‘πŸ’΅

5. Valuable Insights πŸ”πŸ“

6. Competitive Edge πŸ†πŸŒ

Speak your customers' language and boost your business! πŸš€πŸŒŸ

https://www.magellan-solutions.com/blog/multilingual-call-center-services/

πŸ—£οΈ

11/07/2024

🌟 Ever wondered why companies are so into outsourcing? πŸ€” According to Deloitte, 63% of businesses do it to cut costs, but there's more! 🌐 Discover how outsourcing can open new markets, embrace cultural diversity, and foster innovation. πŸš€πŸ’‘ Whether you're a startup or a large enterprise, understanding these benefits can help you make smarter business decisions.

https://www.magellan-solutions.com/blog/why-do-companies-engage-in-outsourcing-unveiling-insights/

🌍✨

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Our Story

Magellan Solutions is one of the most trusted BPO companies in the world. Whether the outsourcing client is a small business; a mid-sized business; or a large enterprise, Magellan Solutions has the processes, infrastructure, and technology fit for delivering efficient and scalable operations. It provides inbound and outbound call center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions brings optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business.

Inbound and Outbound Call Center Solutions

β€’ Lead generation
β€’ Appointment setting
β€’ Order-taking
β€’ Telephone answering
β€’ Helpdesk
β€’ Mobile app customer support
β€’ Technical support
β€’ Live Chat
β€’ Inbound Sales
β€’ Telesales
β€’ Telemarketing
β€’ After-hours customer support
β€’ Reservations and bookings
β€’ E-commerce Fulfillment
β€’ Multilingual Call Center

BPO Solutions

β€’ Accounting and Finance
- Accounts Payable Processing
- Internal Audit Services
- Payroll Processing
- Loan and Credit Card Debt Collection

β€’ Industrial Design
- Computer-aided Design (CAD)
- 3D Modeling
- Product Design

β€’ Architectural Design
- Architectural Drafting and Design
- Concept Design
- Structural Analysis

β€’ Certificate Processing

β€’ Data Management
- Data Cleansing
- Data Entry
- Data Processing
- Data Mining

β€’ Electrical Design
- 2D and 3D Drafting

β€’ Forms Processing

β€’ Healthcare
- Medical Billing
- Medical Transcription

β€’ Human Resources
- Background Checking
- Recruitment

β€’ Loans Services
- Borrower Communications and
Processing

β€’ Legal Process Outsourcing

β€’ Mechanical Engineering
- Product Design and Drafting
- Reverse Engineering
- Rapid Prototyping

β€’ Digital Marketing
- Web content writing, production, and editing
- Content Marketing
- Social Media Management
- Search Engine Optimization

β€’ Virtual Assistance
- Back-office Support

β€’ Voice Transcription

β€’ Information Technology Solutions (IT)


Company Highlights

β€’ Formal operations started as an inbound call center in August 2005 with 14 agents and 1 team leader from its first office.

β€’ In 2007, the company grew steadily. Running a 24/7/365 operation, it housed more than 400 full-time employees serving different clients from different industries around the world.

β€’ Magellan Solutions is a leader in helping businesses grow through outsourcing.

β€’ One outbound lead generation campaign with an SME client that started in Magellan Solutions with just five (5) agents grew to 50 agents and still counting.

β€’ A telecommunications company started outsourcing in Magellan Solutions through hiring only a team of 25 agents and then the team grew up to 400 agents.

β€’ Magellan Solutions is certified with ISO 27001:2005 from Bureau Veritas International.


Value proposition

For our clients:

β€’ To provide SMEs, entrepreneurs, and professionals in all major and emerging markets the same complete high-quality service that is given by multinational companies.

β€’ To provide a close partnership-like arrangement where the goal is mutual development.

For our employees:

β€’ To provide a family atmosphere where its employees strive for the good of the company while being rewarded based on performance, teamwork, and dedication.

β€’ To provide an environment where employees want to grow because the company has a supportive culture that is beneficial for the well-being of everyone.

Videos (show all)

πŸ” Magellan Solutions' CEO highlights the crucial role of Quality Assurance in outsourcing services. Ensuring top-notch p...
🌟 Excited to share insights from our CEO at Magellan Solutions on success strategies for supporting SMEs in outsourcing!...
πŸ’πŸ’» CEO Fred Chua of Magellan Solutions weighs in on the WFH vs. Onsite debate! Discover how they balance productivity an...
CEO Fred Chua weighs in on the value of AI in outsourcing. πŸ’ΌπŸ€–#AI #Outsourcing #Efficiency
Magellan Solutions' CEO, Fred Chua, says it's all about finding the right balance between working from home and in the o...
🌟 Fred Chua, our CEO, spills the beans: Magellan Solutions agents don't just meet needs; they exceed expectations, makin...
Fred Chua, CEO of Magellan Solutions, shares easy tips to avoid customer service mistakes. Learn simple ways to keep you...
πŸš€ Magellan Solutions CEO Fred Chua shares insights: Magellan agents are mastering empathy and emotional intelligence on ...
πŸš€ CEO wisdom: Learn how Magellan enhanced agent efficiency in resolving customer inquiries!#CustomerService #efficiencyb...
🌟 CEO wisdom: Deliver excellence by prioritizing empathy, active listening, and a commitment to going above and beyond. ...
🀝 Unlock the secrets to successful client partnerships with insights from Magellan Solutions' CEO. Learn how we elevate ...
πŸ’‘ CEO Insights: Navigating the future of tech investments with Magellan Solutions. Learn how to strategically decide on ...

Telephone

Address

PB Mezzanine, Summit One Tower, 530 Shaw Boulevard, Mandaluyong City
Manila
1552

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