SPECTRUM NETWORKS

**Announcement**

Good day, valued customers.

We would like to inform you that our internet connection is currently intermittent. Please refrain logging in your new vouchers at this time.

Thank you for your understanding.

Best regards,
SPECTRUM-PHILIPPINES

Sino pa nga ba gagawa kundi mga illegal na provider masyado kasi kayo kinukunsinte mga bulok ang ugali d lang nmn kami pineperwisyo nyo pati mga kababaryo nyo, wag kayo mag alala may karma naman yan d namin kailangan mag effort pa goodluck kung aasenso buhay nyo😂🤪kuhanin nyo lahat ng client na gusto nyo kung gusto sa inyo 😂

Another sabotage ng mga walang magawa sa buhay sana busog pamilya nyo😂 dahil yan lang nmn kaya nyo ehh dnyo ba makuha sa petisyon??? Gawa pa ulit kayo isa pa pero bilinan nyo mabuti mga tao na wag aamin na d nila alam na petition pala pinapirmahan nyo ha para d kayo kahiya hiya

Noong mga unang araw ng pandemya noong 2021, ang komunidad ng Dingalan, Aurora, lalo na ang Barangay Umiray, ay naharap sa mga malaking hamon. Ang mga lockdown ay humadlang sa komunikasyon, kaya’t naging mahirap para sa mga estudyante at residente na manatiling konektado. Bilang tugon, ang aming koponan ay nagbigay ng internet access sa panahong ito. Kami ay mainit na tinanggap ng komunidad at nag-alok kami ng aming serbisyo bilang prepaid upang maiwasan ang karagdagang pinansyal na pasanin.

Sa simula, mayroon kaming dalawang distributor ng voucher at isang on-call na teknisyan. Gayunpaman, nagsimulang dumagsa ang mga reklamo tungkol sa overpriced na mga voucher, sa kabila ng malinaw na nakamarkang mga presyo. Hinikayat ko ang mga distributor na manatili sa itinakdang presyo dahil sila ay kumikita na ng komisyon. Upang matugunan ang mga patuloy na isyu, nagpasya akong kumuha ng bagong distributor, na ikinagalit ng orihinal na team. Nagbanta silang magre-resign kung itutuloy ko ang bagong hire, hindi matanggap na ang kanilang mga aksyon ang nagdulot ng pagbabagong ito.

Matapos palitan ang orihinal na tauhan, nakatanggap kami ng positibong feedback, binanggit ang pagbaba ng presyo ng voucher at ang kawalan ng karagdagang singil para sa mga pag-aayos o suporta. Sa kabila nito, kumalat ang mga tsismis na pinapalaki ng dating team sa kanilang pagtatangkang maghiganti. Niloko nila ang mga tao, hinihimok silang pumirma sa mga hindi kailangang dokumento, sinusubukang idamay ang iba sa kanilang personal na hidwaan.

Mahalaga para sa inyo na maunawaan kung bakit namin ginawa ang mga pagbabagong ito. Layunin naming mapanatili ang transparency at katarungan, upang matiyak na ang komunidad ay makakatanggap ng serbisyong nararapat at respeto.

Sa aming mga tapat na tagasuporta na patuloy na umaasa sa aming mga serbisyo, taos-puso kaming nagpapasalamat sa inyong tiwala at pang-unawa.

In the early days of the pandemic in 2021, the community of Dingalan, Aurora, especially Barangay Umiray, faced significant challenges. The lockdowns hindered communication, making it difficult for students and residents to stay connected. In response, our team stepped in to provide internet access during this crucial time. We were warmly welcomed by the community, and we offered our services as prepaid to avoid adding financial burdens.

Initially, we had two voucher distributors and an on-call technician. However, complaints began to pour in about overpriced vouchers, despite the prices being clearly marked. I urged the distributors to stick to the set prices, as they were already earning a commission. To address ongoing issues, I decided to bring in a new distributor, which upset the original team. They threatened to resign if I continued with the new hire, unable to accept that their actions had led to this change.

After replacing the original personnel, we received positive feedback, noting the drop in voucher prices and the absence of additional charges for repairs or support. Despite this, rumors began to spread, fueled by the former team’s attempts to retaliate. They misled people, asking them to sign unnecessary documents, trying to drag others into their personal vendetta.

It's important for you to understand why we made these changes. We aim to maintain transparency and fairness, ensuring the community receives the service and respect it deserves.

To our loyal supporters who continue to rely on our services, we sincerely thank you for your trust and understanding.

Kung totoong hindi nyo niluluto yang petisyon nyo ipapatawag nyo ako at iinform masyado kayong nagpapahalata pero mga illegal business d nyo binabanatan🤣bakit? Nga ba? Hala bakit daw nalaman ko secret lang pala talaga ito😓

**Public Notice**

Dear Valued Community Members,

We would like to take this opportunity to clarify some important points regarding our subscription services:

1. **Prepaid Subscriptions Only**: At our company, we exclusively offer prepaid subscriptions. Rest assured, subscribing to our service is entirely voluntary. We respect your decision and will never pressure you into subscribing.

2. **Your Choice Matters**: If you find that you do not require our services, you have every right to refrain from purchasing a voucher from us. We understand and respect your choice. At the same time, we believe that there are many others who appreciate and benefit from our services.

Additionally, we would like to address an important matter:

**Stay Cautious**: Please be aware and cautious of individuals who might try to manipulate or involve you in actions that are not in your best interest. Some people may attempt to use you for their own purposes. Do not be swayed by those who frequently resort to using offensive language towards others. Stay informed, stay wise, and make decisions that are best for you.

Thank you for your attention and understanding.

Best regards,

SPECTRUM-PHILIPPINES

Notice to the Public

Dear Residents of Dingalan, Aurora,

We regret to inform you that our fiber cable line has once again been sabotaged. We sincerely apologize for the disrespectful actions of illegal internet providers in our area. These undisciplined individuals, who operate without permits, have no qualms about causing damage. It is true that no one else would engage in such destructive behavior and make the effort to climb the poles besides them.

Thank you for your understanding. If you happen to know who is responsible for this recent act of vandalism on our cable line, please inform us. We will provide a reward for any information leading to the apprehension of the culprit. Once again, we apologize for any inconvenience caused.

Thank you.

SPECTRUM-PHILIPPINES

**Notice to Consumers**

Dear Customer,

We would like to inform you that the disconnection you experienced this morning was due to the intentional burning of our mainline cable. Unfortunately, there are individuals who engage in such acts of sabotage, possibly because we are the only company with the necessary permits.

The clearing activities by AURELCO are due to their non-compliance with the required permits. If you are wondering why the electric cooperative has not removed our cables, it is because we hold the exclusive right to install cables on their posts.

We are continuously working hard to repair the damaged cables. We sincerely appreciate your support and understanding.

Thank you very much.

Sincerely,
SPECTRUM-PHILIPINNES

**Notice to Consumers**

Dear Valued Customers,

We would like to inform you about an important update regarding the recent activities carried out by the electric cooperative. Yesterday, an inspection was conducted to identify and remove illegal tappings from their poles. We are pleased to inform you that our services were not directly affected by this operation, as we have complied with all the necessary permits.

However, during the removal of the illegal cables, some of them became entangled with our lines. Consequently, we noticed that there was a deliberate cutting of our main line, which has resulted in the disruption of internet service in certain areas.

Rest assured, we are currently working diligently to repair the damaged cables and restore the service as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.

Thank you for your continued support.

Sincerely,

SPECTRUM-PHILIPINNES

Dear valued customers,

We would like to extend our heartfelt gratitude for your patience and understanding during the recent internet interruption. We apologize for any inconvenience this may have caused.

As a gesture of appreciation for your support, please use the special code "ThankYou" as a token of our gratitude. Your understanding means the world to us, and we are truly grateful for your continued trust and support.

Thank you for being a part of our community. We are committed to providing you with the best service possible and will continue to work hard to improve your experience.

Warm regards,
SPECTRUM-PHILIPPINES

Still👌

Fiber Break Incident Advisory

Dear Valued Client,

We regret to inform you that a fiber break has been reported in our main line as of 6:00 PM today. We understand the inconvenience this may cause and assure you that our team is working diligently to address the issue promptly.

**Details of the Incident:**
- **Time of Incident:** 6:00 PM
- **Affected Area:** Main line
- **Estimated Resolution Time:** 24-48 hours, depending on the extent of the damage

**Action Being Taken:**
- Our technical team is actively assessing the situation and working on restoring connectivity as quickly as possible.
- Necessary repairs and maintenance procedures are being carried out to resolve the fiber break in a timely manner.

**Impact on Services:**
- During this period, you may experience disruptions in your service, including slower speeds or temporary outages.
- Our team is committed to minimizing the impact on your operations and ensuring that services are restored to normal at the earliest.

**Communication and Updates:**
- We will provide regular updates on the progress of the restoration efforts and inform you of any developments regarding the resolution of the fiber break.
- If you have any concerns or require further information, please do not hesitate to contact our customer support team.

We sincerely apologize for any inconvenience caused by this unexpected incident and appreciate your understanding and patience as we work to resolve the issue swiftly.

Thank you for your continued support and cooperation.

Best regards,

SPECTRUM-PHILIPPINES

Dear valued customers,

We would like to inform you that the sudden interruption of Internet service was caused by deliberate interference with the antennas, leading to misalignment and signal loss. This incident occurred last night and unfortunately, it was repeated intentionally to disrupt our subscribers. We are currently addressing the issue and expect to restore the Internet connection today.

We apologize for the inconvenience this may have caused you. We regret that you have been affected by the callous actions of those who aim to harm our service. Nonetheless, we are sincerely grateful for your continued patronage.

Thank you.

SPECTRUM-PHILIPPINES

Advisory:

Dear valued customers,

We are pleased to inform you that our internet connection has been fully restored. However, we kindly request that you refrain from using your regular voucher tonight. Instead, we ask you to utilize the following temporary login details:

USERNAME: TRIAL
PASSWORD: TRIAL

By using these temporary credentials, we will be able to monitor the network closely and make any necessary adjustments if required. Your cooperation in this matter is greatly appreciated.

Thank you for your understanding and support.

Best regards,

SPECTRUM-PHILIPPINES

Subject: Temporary Internet Connection Advisory and Alternate Voucher Code

Dear Valued Customers,

We are currently in the process of restoring our internet connection to ensure seamless service for all our users. While this work is ongoing, we kindly request that you refrain from logging in your regular voucher codes.

As an alternative, please use the following voucher code to access the internet during this temporary period:

USERNAME: TRIAL
PASSWORD: TRIAL

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding as we work to resolve this issue as quickly as possible. Rest assured that our team is dedicated to providing you with a reliable and uninterrupted internet service experience.

If you encounter any difficulties or have any questions regarding the temporary voucher code, please do not hesitate to contact our customer support team for assistance.

Thank you for your patience and cooperation during this time. We value your continued support and apologize for any disruptions in service.

Best regards,

SPECTRUM-PHILIPPINES

Subject: Ongoing Technical Repair - Apology for the Inconvenience

Dear Valued Customers,

We would like to inform you that our service provider is currently undergoing technical repairs to ensure the continued smooth operation of our services.

We apologize for any inconvenience this may cause and assure you that we are working diligently to resolve the technical issues as quickly as possible. Our team is committed to providing you with the best service and support, and we appreciate your patience during this time.

Please rest assured that we are closely monitoring the situation and will keep you updated on any developments. If you have any urgent concerns or queries, please do not hesitate to contact our customer support team for assistance.

Thank you for your understanding and continued support as we work to improve our services for you. We sincerely apologize for any disruptions and thank you for your patience.

Best regards,

SPECTRUM-PHILIPPINES

Regardless of the amount of ugliness and defamation you direct towards us, the truth will inevitably surface. Those who exploit and deceive will face consequences; God is vigilant and will ensure justice is served.

On going restoration
Eto po dahilan kung bakit kayo nawalan ng Internet kasi my mga tao na naninira na sa salita naninira pa ng gamit
Nasa ilalim pa ng tulay yan tlagang nag effort para mang abala😅 goodluck sa gumawa dka na kkunin ni lord😂

Ung namutol ng solar cable namin happy ka na😂 ano naman napala mo nakakuha ka ba ng client😂 naging legal ka ba?😝

Do not trust individuals who resort to speaking ill of others in order to gain an advantage😊

Sabi nung mapag panggap samin LEGIT daw pag may Application Form🤣 nagprint tuloy ako pero😅 ✌️

Hello existing clients kindly fill up para sa updated information po since 100% naka fiber na we will issue account number para all concern dun nyo na po ilalagay dont worry kahit walang internet basta connected kayo sa network makakapag report kayo😊

We firmly believe in fair competition and transparency. we stand firm in our commitment to providing you with honest, reliable, and innovative solutions. With us, you can be confident that you are making a wise choice, free from deceitful tactics.🤭 Choose wisely and vote wisely😜

Internet connection restored kindly contact local technician for any concern

Thank you for your patience

Dear valued customers of Spectrum Networks,

We would like to extend our sincere apologies for the inconvenience caused by the recent sabotage of our internet source. We understand the impact this may have had on your daily activities and we deeply regret any disruptions to your service.

It has come to our attention that the incident occurred last night. We are actively investigating the matter and are committed to identifying those responsible for this act of sabotage. We kindly request your assistance in this regard. If anyone has any information regarding the individuals involved or witnessed any suspicious activity, we urge you to come forward and contact us. In appreciation of your cooperation, we are offering a reward of 100,000 Pesos for any credible information leading to the apprehension of the culprits.

We take the security and reliability of our network seriously, and we are working diligently to restore full service as quickly as possible. Our technical teams are engaged in resolving the issue and implementing measures to prevent such incidents from occurring in the future.

Once again, we apologize for the inconvenience caused and thank you for your understanding and patience during this challenging time. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.

Public Statement: Ensuring Our Continuity as a Legal Internet Service Provider

Dear Customers, Stakeholders, and Community Members,

We want to address recent speculation and misinformation surrounding our operations. It is with utmost clarity and conviction that we affirm our status as a legitimate and fully compliant Internet Service Provider (ISP). We are not closing, and we want to reassure you that we continue to serve our valued customers in accordance with the law.

At SPECTRUM, we uphold the highest standards of legality, transparency, and ethical conduct. We operate within the framework of all relevant regulations and diligently fulfill our obligations, including obtaining the necessary permits and licenses. Furthermore, we are committed to fulfilling our tax responsibilities in a responsible and timely manner.

We firmly believe that success is built upon a foundation of fairness, equality, and respect. Discrimination has no place in our organization, and we remain steadfast in our commitment to treating all individuals and entities impartially and without prejudice. Our priority lies in providing exceptional internet services to our customers, fostering connectivity, and enabling growth and progress in the communities we serve.

We understand that concerns may arise during turbulent times, and we appreciate your interest in seeking the truth. To address any doubts or inquiries, we openly invite you to contact us directly for verification or to request access to our permits and documentation. We are more than willing to provide the necessary information to affirm our compliance and legitimacy.

We extend our heartfelt gratitude to our customers, stakeholders, and community members for your unwavering support. Your trust and confidence in our services inspire us to continually improve and innovate. We remain dedicated to delivering reliable, high-quality internet solutions that meet your needs and exceed your expectations.

Thank you for your ongoing support, and we look forward to a future of continued collaboration and connectivity

Sincerely,

Alyssa Nikki Balingit
SPECTRUMNE-PHILIPPINES TELECOMMUNICATION SERVICES
UMIRAY DINGALAN / UMIRAY NAKAR
09184137507

[ MAINTENANCE INFO ]

there will be an emergency maintenance for all servers due to an issue that must be fixed immediately on the backbone server, maintenance duration is 3 hours (maximum estimate)

The impact of this maintenance is that all servers cannot be accessed, PPPOE cannot be dialed, vouchers cannot be logged in

Sorry for the inconvenience and thank you for your understanding 🙏

Isa pang update hating gabi kami nag nagmmaintenace para hindi nyo masyadong ramdam ang interruption, nagpalit kami ng bagong battery backup para every body happy

🤪Ang lata mas maingay pag walang laman. Parang tao, mas madaldal pag walang 😂

Makapagsalita kayo akala nyo wala kami ginawang matino! bilang na bilang nyo mga oras na wala kayong internet nakalimutan nyo na mga araw, bwan na d kayo nawawalan ng Connection tama bang murahin nyo pa kami? alam na alam nyo naman na kakabagyo lang restoring palang ng mga nasira at wala naman tigil ang ulan. Auko sana kayo pagpapatulan pero wala kayo sa katwiran para murahin kami at magchat ng kung ano ano

Anyway salamat sa mga nakakaunawa due to weather condition nagkaroon ng failure ang power source namin at nirrestor namin yan dlang tlga kami palapost ng mga galaw namin pasensya na sa abala

Dun sa nagputol ng fiber papansin ka masyado😂😂😂 nakar naman ngaun happy ka nyan?naawa naman ako sa pagging desperado mo😅