Converge Bataan Morong Business Center

CUSTOMER ADVISORY
August 22, 2024

All of our business centers nationwide will be open on regular business hours during the Ninoy Aquino Day holiday on Friday, August 23, 2024 and on National Heroes’ Day this Monday, August 26, 2024.

Our hotlines and online channels will also remain open to serve you. To pay for your bills, you may go to the GoFiber website or app, or other authorized payment channels.

Thank you!

SCAM ALERT

Huwag magbigay ng pera kung kani-kanino lang. Magbayad lang sa aming authorized payment channels — sa GoFiber app, sa Converge business centers, at sa payment partners na nakalista sa link na ito: cnvrge.co/iwanttopay

SCAM ALERT

Mag-ingat sa mga nagpapakilalang empleyado ng Converge at nag-aalok ng umano’y promo. Naniningil sila ng P1,000 o higit pa para daw sa account upgrade o downgrade, modem replacement, o bagong fiber internet connection.

Sinasabi rin nilang mababawas sa bill ng customer ang halagang ibabayad sa kanila. Magbibigay sila ng number ng “admin” kuno kung saan puwede raw mag-follow-up ang mga kumagat sa kanilang alok.

Pagkatapos makuha ang pera, mawawala na sila. ‘Pag tinawagan ng customer ang number na ibinigay, hindi kilala ng sasagot ang pangalang ibinigay ng nagpakilalang taga-Converge.

Huwag magpaloko sa bagong scam modus ito. Tandaan: hindi kailangang maglabas agad ng pera para sa account upgrade, account downgrade, o modem replacement. Idaragdag sa inyong bill ang anumang bayarin para sa mga ito. Samantala, magbayad lamang ng installation fee at bill sa authorized payment channels ng Converge.

Ireport kaagad sa social media channels ng Converge Support ang mga kahina-hinahinalang tao o insidente ng panloloko:

Facebook: facebook.com/CICTSupport
X (Twitter): twitter.com/Converge_CSU

Maraming salamat sa inyong kooperasyon.

CUSTOMER ADVISORY
RE: TYPHOON CARINA
July 24, 2024 (as of 3:45 p.m.)

To ensure the safety of our employees, partners, and customers, the following business centers (BCs) are temporarily closed:

- Marikina
- Nasugbu, Batangas
- Pasig (Reliance)
- Valenzuela

All of our business centers in the following provinces are now also closed:

- Cavite
- Bataan
- Bulacan
- Nueva Ecija
- Pampanga
- Pangasinan
- Rizal
- Tarlac
- Zambales

Please monitor our Converge Support social media channels for the announcement of the resumption of business operations.

For bills payment, you may use GoFiber and our authorized payment channels.

Our hotlines and online channels remain open to serve you, but there may be a delay in our responses.

Keep safe everyone!

To our subscribers in Bataan:

Due to bad weather conditions, service line repair might experience delays in response time.

Rest assured that all reported trouble will be addressed once the weather gives us the opportunity to take action.

High safety precautions are being implemented.

Thank you!

To our valued subscribers:

We are glad to report that our connectivity issues in Bataan have been resolved.

You may now check the quality of your internet connection at cnvrge.co/speedtest.

Please feel free to contact us if you are still experiencing issues with your connection.

Thank you for your patience and understanding.

SERVICE ADVISORY ❗️❗️❗️

Paalala para sa lahat ng mga subscriber ng Converge: Mangyaring maging maingat at mausisa sa mga taong nagmomotorsiklo na kumukuha ng modem. Kung mayroon kayong pag-aalinlangan sa isang tao na naka-motor na nangunguha ng modem, maari lamang na tumawag o mag-text sa numero na ibinibigay sa ibaba upang makumpirma kung sila ay lehitimong empleyado ng Converge.

Mariveles BC contact #: 0948-015-8322
Limay BC contact #: 0907-306-7378
Balanga BC contact #: 0930-222-9679
Orani BC contact #: 0998-907-4265
Morong BC contact #: 09512947938
Bataan Tech support #: 0964-761-3309

Narito ang ilang mga tips para mapanatili ang kaligtasan at proteksyon ng inyong modem mula sa posibleng pekeng mga taga-Converge:

Tumawag sa Opisyal na Numero: Kung mayroon kayong kahit kaunting pag-aalinlangan, huwag mag-atubiling tumawag sa opisyal na numero ng Converge para kumpirmahin kung lehitimo ang taong nangunguha ng modem.

Mag-Verify ng Identidad: Huwag mag-atubiling humingi ng valid ID mula sa taong nangunguha ng modem. Tiyakin na mayroon itong kaukulang ID mula sa Converge, at itala ang pangalan at numero.

Tingnan ang Uniporme: Siguruhing naka-uniporme ang tao at ito ay kaugmaan ng pang-identify na taglay niya mula sa Converge. Mag-ingat sa mga hindi kilalang tao na walang kaukulang uniforme o ID.

I-report ang Pekeng Kaganapan: Kung mayroon kayong pinansiyal na kahina-hinalang gawi o pakiramdam na pekeng empleyado ng Converge ang nakakausap ninyo, agad itong i-report sa opisina ng Converge

I-Document ang Interaksyon: Kunan ng larawan o video ang tao, ang kanyang motor, o iba pang mahahalagang detalye. Ito ay maaaring makatulong sa imbestigasyon kung kinakailangan.

Huwag Magbigay ng Personal na Impormasyon: Iwasan ang pagbibigay ng personal na impormasyon tulad ng password o mga detalye ng account sa hindi awtorisadong indibidwal.

Mag-Inform ng Iba: Sabihin sa ibang tao sa inyong household o komunidad tungkol sa kaganapang ito para sa dagdag na proteksyon at pagpapahalaga.

Ang mga hakbang na ito ay magsisiguro na mapanatili ang kaligtasan ng inyong modem at personal na impormasyon mula sa posibleng pekeng mga taga-Converge.

Maraming Salamat po!

To our subscribers in Morong, Bataan:
You may be experiencing connectivity issues as of 10:26 AM of April 20, 2024
We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.
We apologize for any inconvenience this may have caused. Please send us a message if you have other concerns.
Thank you for your patience and cooperation.

To our subscribers in Morong, Bataan:

You may be experiencing connectivity issues as of
April 20, 2024.

We'd like to assure you that our technical team is working
to resolve the issue in the soonest possible time to have your connection restored. A service ticket is not required.

We apologize for any inconvenience this may have caused.
Message us at Converge ICT Support for your concerns.

Thank you for your patience and cooperation.

To our subscribers in Bataan:

You may be experiencing connectivity issues as of 11:15 AM of April 11, 2024.

We'd like to assure you that our technical team is working to resolve the issue in the soonest possible time to have your connection restored. A service ticket is not required.

We apologize for any inconvenience this may have caused.
Message us at Converge ICT Support for your concerns.

Thank you for your patience and cooperation.

😔

To our subscribers in Bataan:

You may be experiencing connectivity issues as of 10:29 AM of April 8, 2024.
We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.

We apologize for any inconvenience this may have caused. Please send us a message if you have other concerns.

Thank you for your patience and cooperation.

To our subscribers in Dinalupihan, Bataan:

You may be experiencing connectivity issues as of 10:29 AM of April 8, 2024.
We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.

We apologize for any inconvenience this may have caused. Please send us a message if you have other concerns.

Thank you for your patience and cooperation.

To our subscribers in Bataan:

You may be experiencing connectivity issues as of 12:36 AM of April 5, 2024.

We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.

We apologize for any inconvenience this may have caused. Please send us a message if you have other concerns.

Thank you for your patience and cooperation.

We’re giving you more days with more speed.
is extended until June 30, 2024.

Check your speed now and Xperience THE FASTEST INTERNET IN THE PHILIPPINES: https://cnvrge.co/speed-test.

To our subscribers in Bataan:

You may be experiencing connectivity issues as of 5:06 PM of March 27, 2024.

We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.

We apologize for any inconvenience this may have caused. Please send us a message if you have other concerns.

Thank you for your patience and cooperation.

SCHEDULE FOR HOLY WEEK

Please be guided accordingly of our schedule.

In observance of the Holy Week, we will be closed from March 28 to March 29, 2024. We will resume on Saturday, March 30, 2024.

Let's remember when the Lord Jesus Christ saved us from our sins. Let us pray for peace and reflect on ourselves.
May his blessings and love are always with us ❤️

In celebration of our clean sweep of Ookla Speedtest Awards in February, we are boosting our Converge FiberX plans by as much as 600 Mbps for free for our existing customers: https://cnvrge.co/speedboost2024

Converge officially goes full BOOST MODE! Top-rated internet provider, , thanks its more than 2 million subscribers and gives the Purple Nation a FREE speed boost.

Read more: https://cnvrge.co/PaintTheNationPurple

VP and Head of Marketing, Ma. Lourdes Grace Ramirez, expresses the value of having customers at the heart of everything they do.

Read more here: https://cnvrge.co/ConvergeMostAwardedByOokla

Paalala para sa lahat ng mga subscriber ng Converge: Mangyaring maging maingat at mausisa sa mga taong nagmomotorsiklo na kumukuha ng modem. Kung mayroon kayong pag-aalinlangan sa isang tao na naka-motor na nangunguha ng modem, maari lamang na tumawag o mag-text sa numero na ibinibigay sa ibaba upang makumpirma kung sila ay lehitimong empleyado ng Converge.

Morong BC contact #: 09512947938

Narito ang ilang mga tips para mapanatili ang kaligtasan at proteksyon ng inyong modem mula sa posibleng pekeng mga taga-Converge:

Tumawag sa Opisyal na Numero: Kung mayroon kayong kahit kaunting pag-aalinlangan, huwag mag-atubiling tumawag sa opisyal na numero ng Converge para kumpirmahin kung lehitimo ang taong nangunguha ng modem.

Mag-Verify ng Identidad: Huwag mag-atubiling humingi ng valid ID mula sa taong nangunguha ng modem. Tiyakin na mayroon itong kaukulang ID mula sa Converge, at itala ang pangalan at numero.

Tingnan ang Uniporme: Siguruhing naka-uniporme ang tao at ito ay kaugmaan ng pang-identify na taglay niya mula sa Converge. Mag-ingat sa mga hindi kilalang tao na walang kaukulang uniforme o ID.

I-report ang Pekeng Kaganapan: Kung mayroon kayong pinansiyal na kahina-hinalang gawi o pakiramdam na pekeng empleyado ng Converge ang nakakausap ninyo, agad itong i-report sa opisina ng Converge

I-Document ang Interaksyon: Kunan ng larawan o video ang tao, ang kanyang motor, o iba pang mahahalagang detalye. Ito ay maaaring makatulong sa imbestigasyon kung kinakailangan.

Huwag Magbigay ng Personal na Impormasyon: Iwasan ang pagbibigay ng personal na impormasyon tulad ng password o mga detalye ng account sa hindi awtorisadong indibidwal.

Mag-Inform ng Iba: Sabihin sa ibang tao sa inyong household o komunidad tungkol sa kaganapang ito para sa dagdag na proteksyon at pagpapahalaga.

Ang mga hakbang na ito ay magsisiguro na mapanatili ang kaligtasan ng inyong modem at personal na impormasyon mula sa posibleng pekeng mga taga-Converge.

Maraming Salamat po!