Trident Network

NETWORK ADVISORY | CABUSAO, SIPOCOT, AND LIBMANAN AREA:

Please be advised that in view of the extended power outage in CABUSAO, SIPOCOT, LIBAMANAN, we are constrained to totally shut down our network. Hence, internet connection will be NOT BE AVAILABLE for the mean time.

To improve our services, we take this opportunity to conduct maintenance to our servers and power system.

Thank you for your usual understanding and copperation. Stay safe and dry.

UPDATE Re Network Advisory (24 April 2024)

Please be informed that connections are now restored. If you are still experiencing connection problems, please let us know.

Thank you.

25 April 2024

NETWORK ADVISORY

Please be informed that internet connection in Libmanan, Cabusao, and Sipocot is currently being affected due to the fire incident that broke out at Libmanan earlier today. We are currently monitoring the situation and will inform you of any developments from time to time.

Thank you for your usual understanding and cooperation.

24 April 2024

February 19, 2024
Affected area:Vistansa

Please be advised we are addressing an unforeseen problem at the moment,our two main lines are down which may cause some users to experience occasional disruptions in their internet service. Rest assured, we will provide timely updates on the situation as quickly as possible. We regret any inconvenience this may have caused. Thank you for your understanding.

February 17, 2024
NETWORK ANNOUNCEMENT

To our valued Vistansa site subscribers,

Please be advised that we have scheduled upgrades and maintenance activities for tomorrow, FEBRUARY 18, 2024. These activities are planned in conjunction with the NGCP’s announced power outage*. Consequently, there might be a temporary loss of internet connectivity. We kindly ask for your patience and understanding as we perform these essential improvements to better our services. Internet service will resume once the maintenance is successfully completed.

We apologize for any inconvenience this scheduled maintenance may cause and promise to provide updates regarding this matter.

Your ongoing support and understanding are greatly appreciated.

Before each of us gets busy welcoming this year's season of joy and festivity, we would like to greet you all a very Merry Christmas!🎄

May Trident had, in any way possible, contributed in bringing comfort to you and your loved ones. We look forward to another year of extending our improved services to you.

More than gift giving, caroling, family reunions, and exchanging of cards, may the real spirit of CHRISTmas abide on us all. ✨

For your information. Thank you.

Please be advised that we are currently fixing an unexpected issue, hence, some of you might encounter intermittent internet connection as a result thereof.

Nonetheless, we will update you timely of the status of the matter as soon as we can.

We apologise for any inconveniece this might have caused you.

Thank you.

28 August 2023

UPDATE

Internet connection in Minalabac was restored as of 12NN today, 23 August 2023.

For your information.

Thank you.

August 22, 2023

Network Advisory: Service Interruption
Affected Area: Minalabac

We regret to inform you that an unexpected electrical surge this afternoon has led to a service interruption in our network, impacting critical equipment.

Our team is dedicatedly working to restore services, with an estimated completion by tomorrow, August 23, 2023. Please understand that this timeline may change as we assess and address the extent of repairs required.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding during this period of disruption.

Thank you for your patience and ongoing support. We'll keep you informed about progress and notify you once the network is fully operational.

UPDATE
Re: Emergency Maintenance

Good AM!

This is to inform you that we are done with the maintenance.

If you are still encountering issues with your connections, please let us know.

Thank you.

22 August 2023

NETWORK ADVISORY

Please be advised that we are currently conducting an emergency maintenance. In view of which, some of you might encounter intermittent internet connection.

We will, however, keep you posted from time to time as regards the status of the said maintenance.

We apologize for any inconvenience caused.

Thank you.

21 August 2023

ADVISORY
RE: Blocking of websites involved in the advancement of E-sabong

In response to NTC's order to immediately block websites/social media sites engaged in promoting E-Sabong in furtherance of Executive Orders No. 09 and 13, please be advised that Trident has since made steps in compliance with the said directive.

For your information and guidance.

Thank you.

15 August 2023

Good evening!

Please see image below, for your information.

Thank you.

Good afternoon!

Please be informed that we've encountered a connection outage few hours ago.

Affected areas were the following:

Naga
Calabanga
Minalabac

The issue was detected at around 5 AM and was subsequently resolved at 11:45 AM.

We apologize for any convenience this has caused you.

Should you have any concern regarding this matter, please let us know.

Thank you.

Good morning!

This is to inform you of a network interruption that transpired yesterday affecting Vistansa area at around 11:50 PM. The said issue was eventually resolved few hours from its occurrence.

We apologise for any inconvenience this has caused you.

If you have any concerns, questions, or clarifications relating to the matter aforementioned, please let us know directly through this page.

Thank you.

While each of us is busy preparing and waiting for the moment we can, at last, close the year 2022 and celebrate with joy the opening of the year 2023, we thought it best to greet everyone a Happy New Year!

We hope and pray that this year will bring you renewed hope, faith, abundant blessings, and all that your heart desires.

May our services had, in any way possible, contributed in bringing comfort and convenience nearer to you and your loved ones. We pledge to give you more than what we had given you this year.

Thank you! And again, Happy New Year! 🥳

As we celebrate today an event so dear in our hearts, we would like to express our sincere gratitude for your continuous support for the whole year. We will continue to deliver excellent service as long as we can. We will work and strive harder to bring convenience closer to you.

In behalf of Trident Network, we wish everyone a blessed, joyful, and merry Christmas. May we always remember the essence, the reason, and the objective of today's celebration. 🎄

29 November 2022
NETWORK ADVISORY

Good afternoon!

We are currently monitoring an issue affecting internet connection on some areas at Libmanan. We have already deployed our technical team to evaluate the cause and extent of the matter.

We apologize for any inconvenience this might have caused you.

Thank you for your usual cooperation and understanding.

Good evening!

We hope that everyone is safe and sound taking into mind the disastrous Typhoon that just recently passed our country. In connection with the operation that we did in view of Typhoon Paeng - to temporarily ceased from continuing our services to some areas - we are pleased to announce that we have already restored connections as of yesterday, 30 October 2022.

If you are still experiencing problems or disconnection, please let us know.

Thank you.

UPDATE

28 October 2022

Good evening!

This is to inform you that network connection on some areas in Cabusao is fully functional as of writing. The rest, however, were down since morning due still to the intensifying weather condition.

Standby for further updates.

For questions, please send us a direct message through this page.

Thank you.

27 October 2022

NETWORK ADVISORY
Re: Network's Operation during Tropical Depression Paeng

Good morning!

Please be informed that we will TEMPORARILY terminate services to some areas especially to coastal ones and other areas, IF NECESSARY. This is due to the unexpected shift of route of Tropical Depression Paeng to Bicol Region. The aforementioned action is imperative so as to secure equipments critical for network operation and to prevent any further damage or unfortunate circumstance that might arise in view of the intensifying weather condition.

Rest assured that we will continuously monitor Paeng's movement and will be posting update/s from time to time concerning the same. Hence, we advise everyone to visit this page for timely information.

If you have any question/s or clarification/s, please do not hesitate to bring them to our attention.

Thank you for your usual cooperation.

TridentManagement

NETWORK ADVISORY
08/20/2022

Good evening!

There was an incident earlier involving our radius server which prevented some users from authenticating to our network. It consequently resulted to difficulty on accessing the Internet.

We would like to inform you, however, that we were able to resolve the said issue immediately after identifying it.

Thank you for your patience.

If you have any questions or problems concerning your connection, please let us know directly through this page.

NETWORK ADVISORY
22/07/2022

Please be advised that we are currently having an emergency network maintenance. Subscribers connected to our San Felipe tower are expected to be affected by the said operation.

We are hoping, however, for internet connection to be reinstated today.

Thank you for your cooperation and understanding.

Network Advisory
06/27/2022

Good morning!

A necessary network maintenance will be conducted this coming July 2, 2022 (Saturday) at Vistansa Area. Installation of back-up power amongst others will take place. The performance of the said maintenance will be alongside NGCP’s scheduled power interruption* to utilize time efficiently.

As you may know, it is our best interest to provide quality service making actions like this imperative from our side.

Thank you for your usual understanding and cooperation.

*for more information regarding the scheduled power interruption on July 02, 2022, please visit An Satong Kooperatiba page

https://www.facebook.com/ansatongkooperatiba/posts/pfbid0353DwQDCyqyrf37msu8KAjL3CNaAyH4K6kXDv5oKt6oXsCck3DCwrfT8YLZBhmeWhl