Fil Products Ozamiz

TECHNICAL ADVISORY UPDATE

RESTORATION WILL RESUME TOMORROW OCTOBER 17,2023. A NEW MAIN FIBER LINE WILL BE ESTABLISHED FOR THE FF. AREAS:

MASABUD
TINACLAAN
MALIBANGCAO
KINANGAY NORTE
SEGATIC DIOT
CANICAPAN
GUBA
CLARIN

Our team is on site for fiber restoration, please be patient and do not reset your router.

TECHNICAL ADVISORY
There has been a fiber cut affecting internet connection to the following areas:

MASABUD
TINACLAAN
MALIBANGCAO
KINANGAY NORTE
SEGATIC DIOT
CANICAPAN
GUBA
CLARIN

Our team is on site for fiber restoration, please be patient and do not reset your router.

ADVISORY

ONE OF OUR MAIN FIBER DISTRIBUTION WAS ON FIRE EARLY THIS MORNING
RESULTING INTERNET AND CABLE TV DOWNTIME. OUR TEAM IS ON THE WAY TO
FIX THE FIBER LINE.

AFFECTED AREAS ARE:

PAN-AY PUROK6
PAN-AY PUROK2
MASABUD
MIALEN PUROK-7
PAN-AY DIOT
DOLORES
LUPAGAN
DELA PAZ
WHOLE AREA OF TUDELA

NETWORK ADVISORY

OUR ISP HAS REPORTED THAT THEIR CIRCUIT IS CURRENTLY AFFECTED BY ONGOING SUBMARINE CABLE FAULT.
SLOW INTERMITTENT CONNECTION MAY EXPERIENCE DURING PEAK HOURS.
BUT THEY ARE NOW WORKING TO PROVIDE ALTERNATE CAPACITY THAT WOULD RESTORE THE BROWSING EXPERIENCE IN THE NEXT FEW HOURS.

ADVISORY UPDATE:

Internet connection has now resumed. Kindly reboot your router if you are unable to browse and please do not reset your router. Thank you.

ADVISORY UPDATE:

We are saddened to inform you that due to the severity of the network problem from our Internet Service Provider's side, restoring the network could take until tomorrow. Upon inspection of the uplink device, a software malfunction has been detected and would need a replacement to restore the network. We apologize for the delay of the restoration.

ADVISORY UPDATE:

Our INTERNET SERVICE PROVIDER'S technician is already on site. It will take some time before the internet will be restored. Rest assured that internet service will resume within the day. Thank you.

ADVISORY UPDATE:

Our ISP has reached us, and they will send a team tomorrow to fix the problem. Thank you for your patience.

ADVISORY:

Our Internet service is down as of the moment. Our Internet Service Providers' Uplink Device has crashed down after the power outage causing internet downtime and wont boot up. We have already contacted our ISP on this problem and they have responded that they will send a team for inspection. No time table has been issued. We deeply apologies for any inconvenience this might have caused.

ADVISORY

TECHNICAL ADVISORY!

THERE HAS BEEN A FIBER CUT ON ONE OF OUR MAINLINE
AFFECTING INTERNET CONNECTION TO
THE FOLLOWING AREAS:

MASABUD
PAN-AY
DELA PAZ
DOLORES
P-6 MIALEN
TINACLAAN CLARIN
P-4 POB.4 CLARIN
LUPAGAN
TUDELA

OUR TEAM IS ON THE SITE FOR FIBER RESTORATION IN POBLACION 3 BEFORE MIALEN BRIDGE AND WE REGRET TO INFORM YOU THAT THIS MAY TAKE SEVERAL HOURS TO FINISH DUE TO RAINFALL.

PLEASE BE PATIENT AND DO NOT RESET YOUR ROUTER.

THANK YOU

TECHNICAL ADVISORY!

THERE HAS BEEN A FIBER CUT ON ONE OF OUR MAINLINE
AFFECTING INTERNET CONNECTION TO
THE FOLLOWING AREAS:

MASABUD
PAN-AY
DELA PAZ
DOLORES
P-6 MIALEN
TINACLAAN CLARIN
P-4 POB.4 CLARIN
LUPAGAN
TUDELA

OUR TEAM IS ON SITE FOR FIBER RESTORATION,
PLEASE BE PATIENT AND DO NOT RESET YOUR ROUTER.

Advisory

There will be a minor scheduled maintenance on December 12, 2022. Internet connection may be affected during the maintenance period from 11:00 pm till midnight.
Thank you for understanding and keep safe.

ADVISORY
Internet connection has now been properly restored. We apologize for the inconvenience. If you still don't have any connection please reboot your router.

Thank you and God bless.

Our final line up for our Anniversary Promo.🥳
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TECHNICAL ADVISORY

To all valued subscribers:

You may experience an intermittent connection and we are reaching our second ISP for possible explanation and solution.
We will update you on this matter as soon as we get the answer from them. Thank you.

Advisory

There will be maintenance today, October 19, 2022 at 11pm until 1:00 am. Please do not RESET your router to avoid further complications. Internet connection will resume after the maintenance.

Affected Areas:

DOLORES
PAN-AY
DELA PAZ
LUPAGAN
MIALEN PUROK 6

We present to you our latest and affordable Fil Fiber Bundles for our Anniversary PROMO. For existing FTTH Subscribers please settle your unpaid balance and visit our office to avail the promo.

ADVISORY

There will be a system maintenance today SEPTEMBER 22, 2022 starting 11:00 pm until further notice. Temporary internet disconnection is expected. Please do not reset your router to avoid complication. Internet connectivity will resume after the maintenance.

This is the following areas affected in this maintenance.

MASABUD
PAN-AY
LUPAGAN
REYNANTE
P-6 MIALEN
TUDELA

We apologize for the inconvenience.

Thank you for understanding and God bless.

Advisory

To all our valued subscribers, cable viewing is unavailable for today due to a technical problem. We are currently doing our best to fix the problem asap.

Thank you for understanding.

We apologize for a brief moment of internet interruption, connection has been restored. Kindly reboot your router if your are still unable to connect to the internet (UNPLUG POWER SUPPLY OF THE ROUTER FOR 10 SECONDS AND PLUG IT BACK).

Thank you for understanding.

ADVISORY

There will be a short system maintenance today SEPTEMBER 07, 2022 between 11pm to midnight. Temporary internet disconnection is expected. Please do not reset your router to avoid complication. Internet connectivity will resume after the maintenance.

Thank you for understanding.

Advisory

There will be a minor network adjustments today August 18, 2022 at 11:00 pm to midnight. You may experience temporary loss of internet connection. Please do not RESET your router to prevent further delay of internet connectivity. All areas are affected.

Thank you for understanding and God bless.

TECHNICAL ADVISORY

You may experience an intermittent connection and we are reaching our ISP for possible explanation and solution.
We will update you on this matter as soon as we get the answer from them. Thank you.

📣 CPI Technical Advisory:

We would like to inform our cable operator affiliates that our interim satellite transmission has now been restored as of 7:12am.

We apologize for any inconvenience this may have caused. Thank you for your understanding. ❤️💚💙

TECHNICAL ADVISORY:

Technical Problem on Satellite Transmission (August 4, 2022)

Please be informed that we are encountering technical problem on our satellite transmission (Intelsat 19) that started 1720H PHT today, August 4, 2022 and still ongoing.

This was due to both our International Private Line (IPL) connection to Intelsat are down.
Our primary IPL (Skybiz) was down since Wednesday, July 27, 2022 which was affected by the earthquake that struck north of the Philippines and restoration process is ongoing but would take some time due to the extent of the damages.

We had escalated this issue with our back up IPL provider (PLDT) for immediate restoration.

We apologize for the inconvenience.

Thank you for your understanding.

Advisory

To all FTTH Internet subscribers, there will be maintenance today July 13, 2022 from 11:00pm till midnight. During the maintenance, you may experience temporary loss of internet connectivity. PLEASE do not RESET the ROUTER to avoid further complications. Internet connection will resume automatically after the maintenance. All areas are affected.

Thank you for understanding.

TECHNICAL ADVISORY

ANALOG CABLE SYSTEM MAINTENANCE.

We will be having an equipment maintenance for our Analog cable system. This will cause some of our programs to be unavailable at the time of the maintenance. Internet connection will not be affected during the maintenance. Maintenance will start today April 08, 2022 at 11:00pm until further notice.

TECHNICAL ADVISORY

You may experience an intermittent connection and we are reaching our ISP for possible explanation and solution.
We will update on this matter as soon as we get an answer from them. Thank you.

TECHNICAL UPDATE

Fiber restoration is now complete, thank you for your patience.

TECHNICAL UPDATE

Our fiber team is almost done with the restoration, please be patient. If your router is not emiting a red light and you still have no internet connection then please unplug your router and plug it again. If you see your router is emiting a red light then do not attempt to reset or do anything. Please wait a little longer for full fiber restoration.