cxperts Asia

Rainy season is here in the Philippines! Stay dry and safe with these tips for commuting to the office​:
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✅ Carry an umbrella and raincoat – Stay prepared for unexpected downpours.​
✅ Wear waterproof shoes – Keep your feet dry and comfortable.​
✅ Leave early – Avoid the traffic jams and give yourself extra time to reach the office.​
✅ Protect your gadgets – Use waterproof bags or covers for your electronics.​

Learn more here: https://cxperts.us/about/
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📣 𝗝𝗼𝗶𝗻 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺 𝗮𝗻𝗱 𝗘𝗻𝗷𝗼𝘆 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗣𝗲𝗿𝗸𝘀 𝗮𝗻𝗱 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀! 📣
We're hiring Customer Service Representatives with 𝗧𝗘𝗟𝗖𝗢 𝗮𝗻𝗱 𝗦𝗔𝗟𝗘𝗦 experience! Apply now and receive a 𝟱,𝟬𝟬𝟬 𝗣𝗛𝗣 𝘀𝗶𝗴𝗻-𝗼𝗻 𝗯𝗼𝗻𝘂𝘀!

📧 Send your updated resume to: [email protected].

𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗣𝗿𝗼𝗳𝗶𝗹𝗲:
✅ Energy & passion to achieve sales and service results
✅ Successful sales experience a plus
✅ Ability to sell a “package” or” family of products”.
✅ Call Center experience is a plus.
✅ Commissioned sales experience is a plus.
✅ Can work and thrive in a structured, Call Center environment.
✅ Strong typing and computer navigation skills with knowledge of Windows.
✅ Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
✅ Experience in complaint handling and resolution.
✅ Ability to prioritize critical items and handle a high volume of work in a timely fashion.
✅ Ability to create a positive and professional environment.

𝗞𝗲𝘆 𝗔𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝘀:
✅ Motivated to earn their primary compensation through commissions while maintaining high customer service levels.
✅ Has the “courage & confidence to ask for the sale”.
✅ Patience & ability to build rapport with diverse groups of people.
✅ Exemplary oral and written communication skills in English.
✅ Strong communication and comprehension skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
✅ Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.
✅ A positive outgoing style with a desire to problem-solve for customer satisfaction.
✅ A desire to expand product knowledge and to learn and understand a wide array of clients' products and sales in contact centers.
✅ Ability to sell multiple products, the Account/Brand “family of products”.
✅ An ability to probe, problem solve and offer the right product solutions to our customers.
✅ Comfortable overcoming objections and obstacles to striking the right balance between uncovering opportunities while delivering excellent customer service.

Exploring New Horizons: Exciting Beginnings at cxperts NHO!​

Laughter and learning went hand in hand as our newcomers discovered exciting opportunities and made new friends. This wasn't your average meet-and-greet – it was the beginning of something amazing. Take a peek at these moments and feel the buzz from our fantastic kickoff!​
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Learn more here: https://cxperts.us/about/
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Be part of our 𝗣𝗜𝗢𝗡𝗘𝗘𝗥 𝗧𝗘𝗔𝗠 in 𝗜𝗟𝗢𝗜𝗟𝗢 𝗖𝗜𝗧𝗬! 🌟 We're hiring 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲𝘀 and enjoy exciting perks and benefits. Apply now and grow with us!

📧 Send your updated resume to: [email protected].

𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄:
✅ In our fast-paced customer service environment, efficiency, productivity, and thoroughness are key when assisting members over the phone. Strong computer skills are essential, along with a focus on patient needs and adaptability to change.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁:
✅ Minimum high school graduate.
✅ Minimum of 3+ years of combined education, work, or volunteer experience (including health- focused organizations)

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁:
✅ Health care/insurance experience (knowledge of medical terms, health plan documents, or benefit design).
✅ Social work, behavioral health, disease prevention, health promotion, and behavior change (supporting vulnerable populations).
✅ Sales or account management experience
✅ Customer Service Experience

We're Hiring Customer Service Representatives with TELCO and Sales Experience! 🌟

Bring your TELCO and sales expertise to our dynamic team in Pasig City and elevate your career! Apply now and be a part of our success story!
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📧 Send your updated resume to: [email protected].

𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗣𝗿𝗼𝗳𝗶𝗹𝗲:
✅ Energy & passion to achieve sales and service results
✅ Successful sales experience a plus
✅ Ability to sell a “package” or” family of products”.
✅ Call Center experience is a plus.
✅ Commissioned sales experience is a plus.
✅ Can work and thrive in a structured, Call Center environment.
✅ Strong typing and computer navigation skills with knowledge of Windows.
✅ Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
✅ Experience in complaint handling and resolution.
✅ Ability to prioritize critical items and handle a high volume of work in a timely fashion.
✅ Ability to create a positive and professional environment.

𝗞𝗲𝘆 𝗔𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝘀:
✅ Motivated to earn their primary compensation through commissions while maintaining high customer service levels.
✅ Has the “courage & confidence to ask for the sale”.
✅ Patience & ability to build rapport with diverse groups of people.
✅ Exemplary oral and written communication skills in English.
✅ Strong communication and comprehension skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
✅ Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.
✅ A positive outgoing style with a desire to problem-solve for customer satisfaction.
✅ A desire to expand product knowledge and to learn and understand a wide array of clients' products and sales in contact centers.
✅ Ability to sell multiple products, the Account/Brand “family of products”.
✅ An ability to probe, problem solve and offer the right product solutions to our customers.
✅ Comfortable overcoming objections and obstacles to striking the right balance between uncovering opportunities while delivering excellent customer service.

Elevate Your Career as an 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 𝗠𝗔𝗡𝗔𝗚𝗘𝗥! Oversee daily operations, optimize productivity, and drive key performance metrics. Join us to lead and inspire excellence in 𝗜𝗹𝗼𝗶𝗹𝗼 𝗖𝗶𝘁𝘆.

📧 Send your updated resume to: [email protected].

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Develop objectives for the call center’s day-to-day activities
• Client management, process requirements and stats to present reports.
• Resolution of conflicts in Forecast and Staffing.
• Being able to sustain a productive environment and drive the KPI performance.
• Conduct effective resource planning to maximize the productivity of resources (people,
technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

𝗠𝘂𝘀𝘁 𝗵𝗮𝘃𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗶𝗻:
• Proven experience as call center manager or similar related position in BPO or CC.
• Experience in Call Center management roles is required.
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient

Lead and inspire! We're seeking a dynamic 𝗧𝗘𝗔𝗠 𝗟𝗘𝗔𝗗𝗘𝗥 to supervise performance, train on best practices, and resolve escalations. Join us to drive excellence in 𝗜𝗹𝗼𝗶𝗹𝗼 𝗖𝗶𝘁𝘆.

📧 Send your updated resume to: [email protected].

𝗝𝗼𝗯 𝗱𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
Supervise the performance of the team and guarantee the quality of the service. Prepare performance
indicators (KPI's) in Excel, Train the team on products, policies and procedures, as well as customer
service best practices. Resolve issues and escalations, providing additional guidance and assistance to
agents and seeking effective solutions.

𝗠𝘂𝘀𝘁 𝗛𝗮𝘃𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗶𝗻:
• Must be sharp, professional, independent, and self-motivated
• Experience working in a fast-moving environment
• Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
• Great customer service, a pleasant and friendly personality
• Word, Excel, Power Point efficient

We’re all about building lasting bonds! We eat together, laugh together, and enjoy being ourselves during break time. It’s not just work; it’s a family! 🍽️✨​ Learn more here: https://cxperts.us/about/
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Join our team as a 𝗤𝗨𝗔𝗟𝗜𝗧𝗬 𝗔𝗡𝗔𝗟𝗬𝗦𝗧 and ensure excellence in every customer interaction! 𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪 to make a significant impact and grow your career with us in 𝗜𝗹𝗼𝗶𝗹𝗼 𝗖𝗶𝘁𝘆.

📧 Send your updated resume to: [email protected].

𝗝𝗼𝗯 𝗱𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
• Monitoring of Calls
• Daily/weekly/monthly reports and other communication materials to highlight quality metric
performance achievements and identify areas of opportunities.
• Input data pertinent to quality measurement database systems for capturing, analyzing, and
providing timely and accurate reporting on call center performance.
• Interface with Call Center Supervisors, Customer Service Reps, support business units, and other
cross-functional areas where needed to help determine quality needs and provide
recommendations on continual process improvement.
• Identify and report any required training issues to department management and trainers.
• Take an active part in the evolution of the attribute document.
• Identify changes that need to be made to our evaluation tool.
• Create and update standards as appropriate.
• Create scripting and resources for agents when requested or needed.
• Provide in-depth comments on evaluations for manager coaching.
• Train new members that join our team.
• Follow up with issues identified to ensure they are resolved
• Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance
reviews.
• Team Accountability– weekly progress report with action items.
• Attend and actively participate in weekly calibration and facilitation on a rotational basis.
• Facilitation of Mock Calls and Certification – as needed.
• Perform other duties and special projects as assigned.

Become our new 𝗧𝗥𝗔𝗜𝗡𝗘𝗥! Develop impactful training materials and boost team performance. Join us to shape the future of customer service excellence in 𝗜𝗹𝗼𝗶𝗹𝗼 𝗖𝗶𝘁𝘆.

📧 Send your updated resume to: [email protected].

𝗝𝗼𝗯 𝗱𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
• Developing call centers' education materials, such as digital presentations, how-to manuals, and
instructional videos.
• Preparing procedures and policies regarding customer service techniques and appropriate agent
conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support
new employees.
• Training experienced employees on new or updated call center procedures to improve their
performance.
• Observing the daily operations of call center employees and identifying any areas of
improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress
reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
• 1year minimum as Trainer
• With a healthcare account or medical background
• Resides in Iloilo City
• Must be sharp, professional, independent, and self-motivated
• Strong teaching abilities and mentoring skills.
• Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and environment
• Word, Excel, Power Point efficient

We offer a full range of services that can help you generate higher margins, optimize your supply chain operations, and take advantage of growth opportunities.​
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Learn more here: https://cxperts.us/solutions/
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We had a blast (safely!) at our recent fire safety seminar with BFAP! Our cxperts team learned invaluable tips and tricks to stay safe and prepared. Huge thanks to our Facilities Team and BFAP for making fire safety fun and informative! 💪​
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Learn more here: https://cxperts.us/about/
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Last month, we had a fantastic time at our Rewards and Recognition event combined with a heartfelt Father's Day celebration! 🎉 We honored our amazing team members and celebrated the incredible dads who make cxperts special. Congratulations to all the awardees—you make cxperts proud! ​
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Learn more here: https://nearsol.com/about-us/
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Celebrating the spirit of freedom and unity on this special day with our partners and colleagues in the United States! Wishing everyone a joyful and safe Independence Day filled with fun, fireworks, and festivities. Let’s honor the land of the free and the home of the brave! 🎇🎉​
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Learn more here: https://cxperts.us/about/
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When you join us, you gain access to a wide range of exclusive perks and benefits designed to enhance your life both inside and outside of work. ​🏥🏖️🎁 Join us today and experience the difference! See our job openings here: https://cxperts.us/careers/
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With our cutting-edge training platforms and expert coaches, cxperts empowers everyone to advance their careers and reach their full potential, fostering continuous employee development.​
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Learn more here: https://cxperts.us/about/
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Operating across the globe strengthens our unity and brings us together as one cohesive team. We celebrate our diverse backgrounds and shared goals, making us a truly global family. Proud and happy to be one cxperts!​
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Learn more here: https://cxperts.us/about/
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𝐉𝐎𝐈𝐍 𝐎𝐔𝐑 𝐏𝐈𝐎𝐍𝐄𝐄𝐑 𝐓𝐄𝐀𝐌! We're on the lookout for talented individuals to fill the following positions for our pioneer account in Pasig City. Apply now and become a trailblazer with cxperts Asia! 🌟

✅ Send your updated resume to: [email protected] ​
✅ Click on each photo to explore the job descriptions and learn more about these exciting positions.

At cxperts, we offer the best opportunity to build a successful career and impactful experiences that build long-lasting customer relationships.​ 😍
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Check our job opportunities here: https://cxperts.us/careers/
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By prioritizing communication and understanding, we strive to preserve customer relationships even as we secure your financial interests, demonstrating that respect and results can coexist effectively.​
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Learn more here: https://cxperts.us/solutions/

Today, we celebrate the unsung heroes in our lives—our dads. Their love, strength, and guidance shape us into who we are. Here’s to the dads who inspire us every day. Happy Father’s Day! 🎉❤️​
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Learn more about our company culture here: https://nearsol.com/about-us/
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Our dedicated team understands customers' unique needs and ensures a seamless experience, whether they seek solutions, need assistance, or look for guidance.​ Learn more about our company culture here: https://cxperts.us/about/
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Today, we honor the courage and sacrifices of our heroes who fought for our freedom. Proud to be Filipino and celebrating 126 years of independence, resilience, and unity. Mabuhay ang Pilipinas! 🎉❤️​
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Learn more about our company culture here: https://cxperts.us/about/
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We had a blast at our recent New Hire Orientation, getting to know our awesome new agents. Excited to see you all shine and make a difference! Let’s make great things happen together! 🚀​

Learn more about us: https://cxperts.us/about/
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Last month, we honored our amazing team at our Rewards and Recognition event and gave a special shout-out to all the incredible moms in our cxperts family in Manila for Mother’s Day! From awards to heartfelt moments, it was a time to celebrate achievements and the wonderful spirit of our hardworking team. ​
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Read more here: https://cxperts.us/about/
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We stand for inclusivity and diversity, creating a workplace where everyone feels valued and respected. Happy Pride Month! 🏳️‍🌈✨​
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Learn more about our company culture here: https://cxperts.us/about/
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𝗘𝗫𝗖𝗜𝗧𝗜𝗡𝗚 𝗢𝗣𝗣𝗢𝗥𝗧𝗨𝗡𝗜𝗧𝗬 𝗔𝗟𝗘𝗥𝗧! 🚀 We're on the lookout for a 𝗜𝗧 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗜𝗔𝗡 𝟭 to join our dynamic team. Ready to make your mark? Apply now and take the first step towards a rewarding career with us! 𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪!

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
✅ Provides direct support to cxperts employees and clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.
✅ Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
✅ Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
✅ Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.
✅ Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.
✅ Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
✅ Enforce and comply with all Payment Card Industry Data Security Standards
✅ Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.
✅ Answers help desk calls live when possible.
✅ Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.
✅ Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.
✅ Manages and utilizes Ghost server for desktop/laptop imaging.
✅ Maintain an accurate inventory of IT equipment.
✅ Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.
✅ Required to relocate computer equipment frequently.
✅ Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
✅ RF Gun Support
✅ Assist with Wireless Support issues
✅ Provides support for local phone systems as necessary.
✅ Familiar with quick PC build-out processes such as Ghost..
✅ Other task as request by IT management
✅ Physical demands are considered to be that of an office/warehouse environment. Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone
✅ Additional capabilities focusing on roles related to elevated permissions for various software programs.
✅ Advanced knowledge of applications and support required.
✅ WiFi and network infrastructure knowledge to include configuration and troubleshooting.
✅ Enterprise server support knowledge to include troubleshooting and account creation

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
✅ Bachelor's degree (BS) in a related field preferred.
✅ 3+ years related experience with desktops and servers preferred.
✅ Familiarity with ticketing systems. ServiceNow experience preferred.
✅ Office365, Outlook and Active Directory knowledge.
✅ Avaya and Cisco/Networking
✅ Knowledge of WMS applications - Manhattan9, Manhattan13, LogPro
✅ Cisco Call Manager, Avaya CMS

𝗧𝗿𝗮𝘃𝗲𝗹:
✅ This position is remote.
✅ Travel is not required

✅ Send your updated resume to: [email protected] ​
🌐 Fill out our job applications at cxperts via our online form: https://forms.office.com/r/3XLwdEpgTK

Our recent sportsfest was a blast! 🏅 From epic games to team spirit, we celebrated unity and showcased our incredible talents. This event wasn't just about fun—it aimed to build bonds, promote teamwork, and highlight everyone's sports skills.​
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Learn more about our company culture here: https://cxperts.us/about/
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We offer the best opportunity to build a successful career. unique, impactful experiences that build long-lasting customer relationships.​ Explore exciting career opportunities with us here: https://cxperts.us/careers/
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The incredible women of cxperts are dedicated to making a tangible impact through our CSR initiatives. Committed to helping the community, even in the smallest ways, they lead by example, striving to create positive change and inspire others. ​
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Learn more about us: https://cxperts.us/about/
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