Nusku Inc.

Job description
Functions as the leader of the property’s Sales & Reservations Department for ABC and Fields
Plaza.
Responsible for working directly with General Manager and CEO in creating clear and credible
vision for the hotel, understands market mix and aligns human resources, structures and
systems to achieve strategic goals and maximize revenues.
Responsible for maximizing a hotel's revenues by developing programs to increase occupancy
and make profitable use of its accommodation.
Maintains awareness of the factors that influence the hotel industry and gain a deep
understanding of the needs and attitudes of a hotel’s customers.
Coordinate with Marketing Department for promotional activities to meet customer needs,
working closely with other hotel staff to ensure customers are satisfied with the facilities.
Responsible for reservation accuracy according to guest demands

Qualifications:

College degree in Business Administration, Marketing or Hospitality
Fluent in English, talking and writing.
Minimum 5 Years of experience in Reservation, 2 Years as a Head or Supervisor
Sales Experience
Excellent CRS, OTA, PMS knowledge and understanding.
Dynamic pricing and revenue Management understanding.
Strong leadership
Guest Orientated
Contract length: 6 months probationary

Job Types: Full-time, Contract

Salary: 30-35K monthly

Benefits:
Monthly Bonus based on Income (average 14K)
13th month pay
HMO for employee
5 days SIL, 5 days Holiday leave

Job Description:

• Executes Functional test cases. Tracks and reports on the test ex*****on in a timely manner with attention given to achieving a high level of quality.
• Gathers and documents the outcome of test ex*****ons and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage.
• Coordinates with Development and Infra teams/peers on the resolution of issues, overseeing the testing progress and ensuring that high standards of quality are being met.
• Compares and analyzes system behavior vs. expected results/KPIs based on business and technical requirements.
• Identifies issues, proposes system improvements and performs repetitive test ex*****on to resolve identified issues.
• Contributes to the design of test scenarios and performs peer reviews of test cases.
• Evaluates test exit criteria to assess if additional tests are required or if test scenarios need to be adjusted.
• Participates in and contributes to internal design reviews of testing materials.
• Active participation in all scrum meetings.
• Write detailed test cases to maximize functional coverage (test rules, test cases, boundary conditions, negative scenarios etc.)
• Analyze the Acceptance Criteria for new features and point out ambiguities or potential issues.
• Assist all teams with process documentation, testing and knowledge transfer.
• Work with the team to resolve Defects.
• Supports and promotes test efficiency and optimization initiatives. Leverages knowledge across test Implementations and projects and defines best use/ reuse of testing tools and best practices

Requirement :
• 2 to 4 years of working knowledge in Testing
• Excellent Telecommunication/OSS Testing experience/knowledge
• BSS Products knowledge – Added Advantage
• Very good understanding of Testing Methodologies and Concepts
• Good knowledge in Unix, SQL, Quality Center, JIRA
• Good Communication and Analytical skills.
• Understanding of SDLC/STLC
• Flexible to work on multiple applications across various time zones.
• Let’s Make IT Happen attitude.

Behavioral skills :
• Ability to cope with ambiguous situations, work under pressure and be flexible in work hours.
• Must be able to work in coordination with various stake holders and also independently, if required.
• Must be production oriented, having sense of urgency and sensitive to production requirements.
• Look forward to work in a fast-paced environment.
• Self-motivated, pro-active, team player, organized and responsive.
• Excellent verbal and written communication skills
• Ability to multi-task and work separate projects in a fast paced & dynamic company environment and extremely tight timelines.
• Motivated team player, with very strong analytical, diagnostic and debugging skills.
• Displays Confidence and Curiosity.
• Problem solving ability

We are looking for Senior React Engineer!

Direct hire
Regular position
remote interview process
wfh

You’ll be responsible for the full software development lifecycle, from conception to deployment building high quality, architecturally sound systems. You will use your initiative to design and implement frontend features, as well as implement API’s and integrations that address our business needs. Both our clients and staff will be using the software you write and you’ll be responsible for monitoring system performance and configuring new software and hardware.

5 Years React experience (hooks, context and other advanced React features especially state management)
Experience creating an architecture for a medium to large sized React project
Experience working in a team of engineers, not a solo engineer
Styled Components
Redux
MobX
Formik
Cypress/Percy
Jest
CI/CD pipelines
Docker

Apply now!!
Please send your resume/cv to [Email hidden]

Apply now and Join our team!

We are looking for Ruby on Rails Senior Developer!

The Senior Ruby on Rails Engineer is responsible for implementing functional software solutions for the server side of our web applications, built using Ruby on Rails. The person in this role has excellent programming skills and a passion for developing applications or improving existing ones. The Senior Ruby on Rails Engineer is the technical expert who will work closely with our engineering team and take the lead to develop and maintain functional and stable web applications to meet our company’s needs.

Salary: 75,000 - 145,000
Virtual interview
remote work

Required Skills:

-You must be a good fit with us culturally;
-You must have a passion for travel, ideally with long periods of previous travel outside your home country;
-You must be able to work independently with little supervision;
-2+ years of proven work experience as a Back-end developer;
-In-depth understanding of the entire web development process (design, development and deployment);
-Hands on experience with Ruby on Rails;
-Competent with test-driven development, particularly rspec;
-Familiarity with front-end languages (e.g. HTML, JavaScript and CSS);
-You must be a strong communicator (both written and verbal skills);
-A background in e-commerce or online business is also helpful;
-You are proficient with Google Suite, Slack and Zoom;
-You must be highly motivated, goal-driven and coachable;
-You should have an ability to conduct technological analyses and research;
-Have a solid understanding of technological trends to build strategy;
-Experience setting up and maintaining continuous integration/development/delivery pipelines

For interested applicants, please send your cv/resume to [Email hidden]

"Manage and grow a high number of annually renewing customers at scale by driving the adoption of the account in a fashion that fits the customer’s business goals, maximizes their return on investment and cultivates a genuine love for our product.

• Analyze health metrics and execute adoption and retention plays thru multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, channel partners, and internal & external champions.

• Maintain and grow stakeholder client relationships.

• Operate cross-departmentally: represent the voice of the customer internally and create tight partnerships with sales, product and technical support to drive customer’s business goals and continued health.

• Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

• Manage and mentor a team of Retention Associates

• Develop and coach retention associates to deliver strong save metrics while maintaining an exceptional client’s experience.

• Continuously review current retention strategies and implement new ones.

• Utilize member feedback to improve retention experience.

• Manage and lead regular team meetings one on ones and performances reviews resulting in a highly engaged workforce.

• Responsible for developing and coordinating team efforts to meet retention goals on a monthly basis."

"Experience We're Looking For:
· 4-5 years up of progressive retention experience,

· With at least 3 years’ experience leading and managing a department.

· A strong intuition and ability to assess current processes and implement and drive changes.

· Comfortable adapting to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges.

· Savvy and strategic when looking at trend analysis to measure retention performance.

· Candidate must possess at least a Bachelor’s College Degree Marking Management or equivalent.

The Learning and Development Manager is assigned to support team members on the day-to-day operations of the department. The manager ensures that the team members meet targets and deliverables in a timely manner.

You are expected to:

Manage the company training – ongoing and upcoming trainings.
Knowledgeable in developing training materials.
Monitor and perform evaluations of training effectiveness
Prepared to conduct trainings from time to time.
Conducts one on one sessions with the trainer to develop and enhance training programs.
Provides updates and progress to Sales Manager, General Manager and CEO.

Requirements and Qualifications:

College graduate
Experience of at least 3-5 years as a Learning and Development Manager in a BPO setting.
Excellent English Communication Skills
Working knowledge on computers
Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.
Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
Willing to work in a shifting schedule
Willing to work for 6 days

Willing to start ASAP

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.

Essential Functions

• Responsible for scheduling and workload distribution for call center representatives to ensure high utilization rate and high-quality service.

• Identifies and resolves technical, operational and organizational issues outside of own team.

• Monitors the training, development, and performance of employees; provide consistent coaching and feedback.

• Coordinates activities of team members to ensure efficient and quality ex*****on of their responsibilities.

• Conducts new hire training to educate on WFM guidelines and procedures.

• Maintains communication by holding regularly scheduled team meetings.

• Reviews and develop staffing models based on forecasted call volumes.

• Responsible for Intraday schedule management i.e. cancelling, scheduling and rescheduling time off the phones.

• Contributes to the analysis, problem solving and planning of the overall WFM strategy; including long and short-term planning.

• Works with senior management to develop policies, procedures and training programs that will meet the needs of the department.

• Works with client WFM counterparts in short to long term staff planning, forecast discussions, and strategy.

• May be responsible for handling more complex, escalated, or urgent issues.

3 years of Shift Management experience

• 2 to 3 years of Supervisory experience

• Forecasting, Scheduling and Intraday management experience

• Familiar with a variety of the field's concepts, practices, and procedures.

• Must possess an in-depth understanding of call center metrics and mathematics

• Multi-site and Multi-skill call center experience is a must and non-negotiable.

• Previous large (~1500 seat) call center experience

• Must possess very strong analytical skills.

• Advanced Excel experience

• Four-year college degree preferred.

• Leadership and people management skills

• Strong written and verbal communication skills

• Demonstrated analytical and organizational skills

• Amenable working in BGC for 6 days a week

What we are looking for:

We are currently looking for highly motivated sales team leaders with proven capacity to generate good results to help us execute our initiatives and be part of our rapid growth and expansion.

Main Activities and Responsibilities:

Performance Quality Management

· Contribute to company growth and financial targets such as revenue and high levels of client acquisition, reactivation and up-sell

· Build a robust team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities

· Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information

· Build relationships with new clients to ensure that they are engaged and getting the most value from our services

· Provide market updates to clients

People Management

· Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team

· To offer development and motivation to the sales team while contributing to positive working environment

· To assist in the recruitment of new agents

· Detailed and accurate input of data and information in all internal systems.

Required Experience & Knowledge:

· Familiar with the industry concept, practices and procedures

Qualifications:

· Minimum 4 years’ experience in the online sales industry

· Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage

· Fluent in English, both written and oral

· Outstanding written/verbal communication and presentation skills

· Excellent communication and organizational skills

· Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment

· Strong decision making and problem-solving skills

· Flexibility to work shifts/longer hours as and when required

· Proficiency with different trading platforms and tools

· Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.

Position Requirements:

· Subject to business demands, additional hours may be required

· He/she should have the passion for the internet and must remain updated with various developments happening online

· Willing to work 6 days a week

The Quality Assurance Manager is assigned to support team members on the day to day operations of the department. The manager ensures that the QA analyst/specialist meets targets and deliverables.

You are expected to:

Manage and coach QA analyst/specialist in terms of assessing the quality of the calls.
This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for improvement.
Evaluate team and individual performance who deal with the call quality checks.
Performs call monitoring and provides trend data to the management team.
Provides feedback to QA Analyst/Specialist and Team Leaders.
Prepares and analyzes internal and external quality reports for management review
Perform other duties as assigned

REQUIREMENTS AND QUALIFICATIONS:

College graduate
Experience of at least 3-5 years in the BPO industry is preferred
Excellent English Communication Skills
Working knowledge on computers
Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.
Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
Willing to work in a shifting schedule
Willing to work for 6 days

Job Types: Full-time, Contract

"Join Zengage and take pride in being the leader of the voice of our customers. Our Customer Service Department (our version of Super Heroes) loves to help customers! You will be leading your agents in giving instructions, answering questions, promoting a product or service, or resolving a customer’s complaints. If you are a leader with a positive attitude, patience, strong computer skills and the ability to solve problems, we want you!

Team Management

Set performance target and KPIs for the team and ensure that weekly targets are achieved
Creates reports for the CSR team and customer insights.
Rostering, training and retention day to day management of the team of customer service associate.
Oversee our customer service team (Voice and Non-Voice)
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.
On-board new employees and train them based on your expertise and skill set
Create and implement an effective customer loyalty program.
Standard operation procedures:

Evaluate customer service experience to ensure continuous improvement.
Document scorecard, coaching logs, and surveys.
Organize scripts for phone email and online chat.
Coordinate with customer support software vendors and tools.
Ensure first class customer services throughout the process."

Qualifications:
"College graduate
Experience of at least 3 year in the BPO industry in a leadership position is preferred
Excellent English Communication Skills
Working knowledge on computers
Good customer service, multi-tasking and problem-solving skills
Willing to work in a shifting schedule
Willing to work for 6 days"

Sales Trainer job description

Job brief
We are looking for a Sales Trainer to design and deliver educational programs for our sales teams.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.

Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Responsibilities
Conduct skills gap analyses to identify areas of improvement
Design training curricula within time and budget constraints
Produce physical and digital educational material (e.g. videos and case studies)
Onboard new salespeople
Coordinate individual and team performance review sessions to discuss strengths and weaknesses
Monitor sales objectives and results
Collect feedback from trainees and managers about training courses
Report on impact of training programs (e.g. sales achieved)
Liaise with external trainers or industry professionals and organize seminars
Maintain updated records of training material, curricula and costs

Requirements
Proven work experience as a Sales Trainer or similar role
Experience in a sales position is a plus
Ability to manage the full training cycle, including in-person activities and web-based learning
Hands-on experience with e-learning platforms
Excellent organizational skills
Solid communication and presentation abilities
Fluent in English (both verbal and written)
BS degree in Education, Human Resources or relevant field
Additional certification in training is a plus

please send your resume to [email protected]