Trade Fastep.en

Today we want to return to our FAQ section.😊
One of the most popular questions from our customers is this: "Can I sell without VAT?"
Unfortunately, it is not possible to sell goods without VAT within the European Union.
If you have any questions, please contact our specialists who will be happy to advise you.

Send an email to: [email protected]

We would like to remind you that our A-class warehouse with temperature control system will provide ideal conditions for storing goods of different categories 🙂 .
Today we would like to add a list of the categories of goods that are most often stored in our warehouse:
- Clothing
- Footwear
- Automotive
- Health & Beauty
- Travel
- Interior Design
- Baby products
- Sports
- Food
- Electronics
- Home & Garden
- Industry
- Food Additives
- Goods for pets
For more information you can check with our specialists. You can choose to communicate by e-mail: 📩[email protected]
We are happy to answer any question you may have!


https://trade.fastep.eu/EN

Today we want to answer one of our customers' frequently asked questions:
What commission is charged on marketplaces?
The amount of commission depends on the product category and the specific marketplace. Our manager can always provide a commission percentage for your product category.

We are happy to answer any questions you may have. Contact us: [email protected], +48 668289628

Our warehouse is located in Poland, on the S1 freeway, an ideal location to ensure fast delivery of your goods throughout Poland and Europe.
We have rented over 9,000 m2 of space from Panattoni Europe, in a class A warehouse with temperature control, which allows us to optimally handle the logistic process of fulfilling your orders.

Do you want to expand your business on the international market?
Take advantage of our Fastep Trade services.

Today we want to answer one of our customers' frequently asked questions:
Do I have to be a product manufacturer to sell on marketplaces abroad?
No, you don't have to be the manufacturer of the product. It is enough that the product is owned by your company.
If you have any questions, we are happy to answer them. Contact us: [email protected], +48 668289628

We want to add a question-and-answer section to our blog.
We'll be answering frequently asked questions from our customers 🙂
Today we will answer one of the most popular:
Can I sign a contract in my preferred language?
Our answer: Yes, of course. For the convenience of our partners, contracts are signed in two languages - Polish and the language of the partner's choice.

Do you need a shipment delivered to the UK? 🙂
As a country whose economy is one of the most developed in the world, the UK is constantly building and maintaining reliable, long-term relationships with companies around the world. Therefore, there is a high demand for parcel delivery to and from the UK, as well as within the country.
Today, the courier services market is saturated with both well-known global companies and small local courier services. Consumers, both private and corporate, are faced with difficult choices that require a lot of time and attention.
We work with leading logistics service providers in the UK, Europe and around the world.
Contact us and we'll help you sell anywhere in the world!

Selling in foreign markets allows your business to grow faster.
It is very easy to start selling abroad if you are a Fastep Trade client.

The advantages of working with us:
- Full support in customs clearance and legalization of exported goods.
- Our own fulfillment center - Fulfillment Fastep.
- We work with all popular marketplaces.
- Ongoing support from our account manager.
- Marketing support for your products.
- You get the profits to your account as you sell your products.
If you don't know where to start, Fastep Trade will be glad to help you with all the steps. Contact our specialists, they will be happy to answer all your questions: [email protected]

Why selling on marketplaces is worth it through Fastep Trade?

▪️ Forget the hassle of routine
We take care of all the hassle of processing goods on the selected portal. We take care of all the operational work. You get the result of our work - the sale.
▪️ Preparation of product cards
We choose keywords, write product descriptions, refine the title for easy search, create infographics and conduct a photo shoot. You get working product cards that generate sales.
▪️ We'll take care of the promotion
We work with all internal promotion channels and set up traffic. Advertising works - you make a profit.
▪️ Analytics configuration.
What range of products are in high demand, what price is most profitable, how advertising works, and what the ROI is. We'll spare you those questions and give you the answers.

Today we would like to share with you pictures of our warehouse in Poland. 😊
We are ready to receive your goods and provide all the necessary manipulations to prepare them for sale, as well as their delivery to the final consumer.
To learn more details about working with us - write to 📩[email protected]

Today we would like to tell you about one of our advantages - having a warehouse in Poland. 🙂
Why is the warehouse in Poland a benefit?
Our new Polish center of 9 000 m2 is only 22 km away from Euroterminal Slavków.

Poland is the westernmost point of the wide gauge railroad, where goods from China are delivered in just 10-12 days. Xi'an - Slavków railway line and the proximity of our center to its terminus reduce the logistics costs of your goods in Europe.
According to our calculations, the speed of delivery "from today to tomorrow" is 98%.

When entering the international market, many people encounter a communication problem.

In order to provide the most comfortable conditions for our customers our multilingual call center will answer all questions in your preferred language.
Our specialists are always glad to help!
Contact us at 📩[email protected] for more details.

Often customers ask us whether selling their own products on online platforms is free. 🙂

It all depends on the policy of the particular platform.
In some cases, products can be listed for sale completely free of charge. There are also solutions where you don't have to pay for listing the first few products, and only after a certain number of products are put up, do you pay for each subsequent one.
Some platforms offer package sales that allow sellers to use additional features, such as promoting their products in a certain category. The seller may also be charged a commission for selling certain items.
So it all depends on which platform you plan to use and the scale of your sales.

If you don't know where to start, Fastep Trade is happy to help with all the steps. Contact our experts and they'll be happy to answer all your questions: [email protected]

Regardless of the economic situation around, marketplaces continue to work and enable suppliers to make money. 🙂
We are happy to help you implement cost-effective placement of your goods on well-known marketplace sites.
With us any product will get reasonable and effective promotion. Analytics, strategy and maximum use of all tools that are provided to the seller on branded marketplaces, the sale of any product will bring the desired profit and benefit. By taking advantage of our service, you will be able to start working immediately in an optimal mode, because we:
▪️ help you choose the best marketplaces on the Internet;
▪️ know and use the most profitable advertising
offers and offers that a particular store offers to its partners;
▪️ carefully study the market, including data on individual regions;
▪️ we provide full information support and keep a complete document flow;

◾️Mobile apps
Customers are increasingly using smartphones or tablets to shop. Therefore, online retailers should give them the opportunity to shop freely from these devices.
1. Convenience and time saving (the client has access to the store 24/7 even without having to turn on the computer).
2. fast access to news and promotions (everything is literally at your fingertips).
Ability to go all the way through the purchase on one device.
3. Click & Collect.
This involves making purchases through the mobile app and then picking them up at the store of your choice.
◾️Mobile payments.
A good example is the BLIK feature, which was originally created for e-commerce, but is now also used in most stationary stores. Mobile payments are another trend that links online to offline.
◾️AR and VR
The main goal is to give you a better experience of the products presented from the comfort of your own home. Customer convenience should be first and foremost for any store. At the moment, AR / VR is being used by more and more retailers such as Sephora.

▪️ The flowering of social commerce
Less than 25% of companies sell their products on the world's largest social platforms. Specifically, only 20% use Facebook as a sales channel and only 14% use Instagram. To increase multi-channel sales, consider an integrated content synchronization solution for products that provides the best consumer experience on every channel.
▪️ Combining offline/online commerce
Consumers shop as they please, so a multi-channel approach is needed to best master all channels. Just as stationary stores need to invest in a professional website, e-commerce needs to have an offline store if the customer prefers to see live products.
▪️ More marketplaces.
The new popularity of marketplaces means consumers have more channels, more opportunities to find products and make purchases than ever before. Brands, retailers, service providers and everyone in between are well aware of this. Interest is high as companies look for more opportunities to reach new consumers, attract new merchants and ultimately compete with the biggest brands.
▪️ Shortened buying process.
Consumers often depend on the time they spend shopping. In this situation, mobile apps are a great option. With them, you can save time by skipping typing a URL into a search engine right from the start. An added plus is the ability to constantly track your deliveries in just a few clicks.
▪️ Reaching more customers
Adding different types of advertising or store information on social channels allows you to reach a wider audience much faster. Through live streaming on Facebook or Tik Tok, for example, progress can capture the attention of many potential customers.

Customer data management is a process that collects, analyzes and manages data to create an overall picture of the customer and their customer experience. CDM technology itself exists to provide unique, personalized, and most importantly, up-to-date information about the customer in real time.
The CDM process can be spelled out in three steps. Among which are:
1. Digitization
The initial step to effective data management is digitization and automation. All of this is necessary for error-free data entry and for ultra-accurate sales analytics. This way, information appears, is digitized and entered into the database without direct manual entry. This saves time and eliminates the human factor of making a mistake.
2. Storing and updating
The information is then uploaded to software, which is usually a CRM. This data is then stored and updated according to our actions.
3. Consolidation
This is the final step in which all the collected information is brought together to create a portrait of the customer. This data is used for interactions between applications or for even more advanced analysis.

Omnichannel is a sales strategy that assumes that all available channels of reaching and serving customers at every stage must work together to provide a convenient shopping experience for the retailer.
This strategy is calculated on the fact that the more integrated tools a customer has at his disposal to make a purchase, the more he will have a sense of comfort and, therefore, loyalty to purchase in the future.
Thanks to the combination of opportunities offered by the network of stationary and online stores and the call center, the customer will be more willing to buy than competitors who offer only one sales channel. That's the advantage of Omnichannel.
Omnichannel involves using several different channels to:
◾ communicating with customers,
◾ conducting marketing efforts,
◾ presenting an offer,
◾ placing orders.

Nowadays, when running a modern and growing business you should understand that in order to maintain your reputation in the eyes of loyal customers, as well as to attract new ones, you should pay attention, at least, to the quality of packaging of your goods. Why does it directly affect the client experience?
Standard cartons and slow delivery can leave a customer disappointed or simply indifferent to your product. Unique boxes and organized delivery will definitely help your product stay in customers' minds. As Steve Jobs said "...most of the joy of the purchase we get while unpacking...".

And so, in order for your customer to have a good impression of your business should:

◾ stand out from the competition through unique packaging,
◾ original product presentation and a signature on the confirmation of purchase;
◾ be responsible for price transparency in your store;
◾ optimize the way you complete the order requisition in a way that makes it as easy and convenient for the customer as possible;
◾ create a way for customers to ask questions and get an answer from a chatbot or consultant;
◾ Optimize the delivery method
◾ start a partnership with Trade Fastep. Our specialists will do everything to the highest level and your customer will be sure to be satisfied.

Continuing with last week's topic, today we want to tell you what types of effective e-commerce marketing content exist.😊
◾ Blogging: posts are the foundation of most content marketing strategies, building relationships with customers, attracting leads and getting through search engine optimization (SEO) practices.
◾ Photography: this helps compensate for the fact that people can't touch what's on offer before they buy it.
◾ Video: a positive experience learned from a video increases the number of products sold.
◾ Product guides: they help increase traffic to your e-commerce site.
◾ Customer stories: all sorts of testimonials, reviews, and reviews.
◾ E-mail: already the order confirmation itself, notifying customers of delivery and package delivery and follow-up gives a lot of opportunity to communicate with customers and build relationships.
The key to the success of e-commerce content is demonstrating a direct correlation between customer values and product or service usage. With the right strategy in place, you can increase customer interactions, generate leads, and increase direct sales.

Content marketing is the process of creating original content aimed at a specific audience that matches its interests and solves relevant problems. By doing so, the new client will be more interested in the activity, will have confidence in its credibility, and can begin to promote it to their environment.😊
Content marketing must be linked to clearly defined steps leading to goals, such as increasing audience engagement.
Steps to create an effective content strategy:
◾ Identify the target customer.
◾ Find out how audiences consume content.
◾ Analyze current results as well as past results.
◾ Analyze customer feedback.

1. Speaking out on important issues
It's worth sharing your voice at this time, as well as presenting your opinion.
2. Company values.
In these uncertain times, leaders can share candid, value-based content that meets people's needs.
3. Brand Development.
The key to developing and maintaining a brand identity is to be systematic. It's always worth making sure that all online business professionals (e.g., social media) understand the core brand identity values they represent.
4. Help from a branding expert
Effective search engine optimization is a key component of website optimization and brand recognition.
5. Good customer contact
Undoubtedly, the first and most important step in improving a company's feedback is to properly serve its customers.
6. Acknowledging mistakes made
It's always worth acknowledging mistakes made, even if it's not a big offense. People may be temporarily outraged right now, but in the digital age, things figure out quickly, and being honest may be the best and only shot at restoring your online reputation.
7. Customer Loyalty.
Customer satisfaction is priceless because, it's evidence of superior products and exceptional service. Loyal customers are the best advertising for a company.
8. Offline Reputation.
Leaders who want to improve their business's online reputation should also work to improve their offline reputation.
9. Every opinion counts.
Whether feedback is provided to employees, customers or partners, it's important to follow up on each one and respond to it if possible.
10. Regular contact with the customer
After a successful partnership, it's a good idea to thank them for their support as well as answer relevant questions. This will allow the company to build an appropriate level of trust among potential customers.
11. responding to the review.
It's worth responding to any review related to your business. This applies to both flattering and negative reviews.
12. Listening to reviews.
Listening with understanding (e.g., through a website or social media) satisfies all customers.
13. Respecting consumer preferences.
It's worth focusing on the company's social footprint, and constantly going back to the digital strategy, especially the official website. Whether on social media or via email, you must understand and communicate with your audience based on their preference.
14. Supporting others.
Support from others is essential, especially when it comes to e-commerce. If necessary, it's always worth asking a customer or partner to talk about their experience with the company (meanwhile, work ethic, knowledge, transparency). In the future, new consumers will have confidence in the products offered, as well as in the brand itself.
15. Honesty
The last and most important rule for enhancing online business reputation is honesty and transparency in doing business. Standard communication with your audience, listening to their needs, and responding to feedback can make a powerful difference in a company's reception. It's always worth explaining problems that arise. The worst case scenario is to try to cover up any mistakes.

A very big influence on the customer and his customer experience is the layout of the store and the order in the store itself / the layout and design of the site.
In the clothing category, are black T-shirts mixed in with colored ones? Or is butter next to shampoo? For all of this must necessarily follow and plan the store / site so that the client was pleasant, and most importantly, comfortable to be in / on it.
Also, we should not forget that after the pandemic, people are more responsible about keeping their distance from other visitors in stationary stores. Therefore, it is very important to create the necessary space for a safe and comfortable visit.
Merchandising is the optimization of the trade system related to the preparation of goods, their advertising, as well as the promotion of trade activities (price discounts, incentives, bonuses, etc.). An interesting fact is that the average customer makes three unplanned purchases in four out of every 10 stores. This is influenced by visual merchandising.
An example of the impact of visual merchandising on the customer would be Ikea's strategy. Many of you may have noticed those metal bars with a slide of plush toys. This is done specifically to make the product feel cheap because of its large accumulation in one place and trivial accessibility.
An opposite example would be Apple showrooms, which are designed in soft and light colors, with products on the shelves in exceptionally single copies to reinforce their individuality and quality. While the site runs smoothly and gently, and the checkout method has only useful and necessary features.
Understanding how you want your products to stand out on shelves and in categories is very important. By doing so, through an unobtrusive way, you attract the customer to buy (at least to pay attention to the product), even if that product is not on their list.
According to the official statistics of NFRT (National Retail Federation), as many as 97% of shoppers abandoned items in their carts due to inconvenient ordering processes / long queues. This is very important to understand and optimize your website/store for those very impatient and disgruntled customers.
It's worth keeping each of the above points in mind and then customers will always come back to you.😊

It is very pleasant to realize that in the 21st century it has become fashionable to switch to "green" business. Over the years, humanity has had a very detrimental effect on the environment and nature in general.
In order for the packaging of your product to be considered environmentally friendly, it must meet the following criteria:
- the packaging is made with energy and material savings in mind;
- the package remains useful and environmentally friendly throughout its life cycle;
- it is manufactured using the cleanest technologies and best practices available, known for their sustainability;
- the packaging is made from recycled or renewable materials
- the packaging meets the requirements for standard market value and performance. In other words, it must be affordable and functional;
- it is recovered and used in reusable and returnable recycling cycles;
- packaging materials are produced, shipped, and recycled using renewable energy sources.
A business that is consciously responsible for reducing its carbon footprint and prioritizes eco-friendly packaging is bound to attract a significant number of customers.

Nowadays there are more and more young entrepreneurs, who somehow need the basic knowledge of how to make a profit from their own marketplace. How to do it and what you need to know to do it, using Facebook as an example. 🙂
1. Evaluate your product.
Always put yourself in the customer's shoes when sending an item, would you be happy to receive the item in the condition in which you are sending it?
Remember that your business is not a branded store, without a proper reputation (at least at the start). So it is very important to show your customers from the very beginning: why exactly your product should they buy and why exactly at your marketplace?
2. Set your own timer for selling products.
You should allocate for each product a certain amount of time in which you want to sell this product. If the time comes to an end, and the product is still gathering dust on the shelf, lower your price!
3. Advertising and promotion.
Don't stay within the confines of just one Facebook. Put up cross-platform offers. The more marketplace your product reaches, the better chance it has of finding a buyer!
You should buy advertising correctly and for the corresponding goods, which, in your opinion, will be a hit of sales.
4. Wholesale is the key to more sales.
The flip side of greed is generosity. That's why you should think through a business plan regarding discounts, wholesale rates and kits. You also save money on shipping, and time on sales. Apply combinatorics and bundle the right products together.
5. Know the price of your product.
Compare the price with your competitor, but don't overprice without a good reason. None of your customers want or will overpay.
6. Discounts don't always work.
Discounts need to be introduced wisely, backed up not only by the fact that your product has been on the shelf for a month and there is no demand for it, but by the fact that, for example, it's summer and this glass beverage jug is perfect for hot days, complete with a set of glass tubes.
7. Being creative with your advertising and finances is never a waste.
You need to stand out from the competition and offer your customers the best deals possible, in return for them coming back to you again and again.
8. Be honest.
For example, the Facebook marketplace has an option to indicate the condition of an item. Even if you don't want to get rid of a damaged item, be sure to include it in the description! Be honest with your customers to preserve your reputation.
9. Choose the right .
Choosing the right words for a helps your product find its buyer.

Over the past two years, the retail industry has gone through tremendous changes and is still adapting to current conditions. Are the current trends producing best practices everywhere? 🤔
◾Trend: affordable shopping, no-contact selection, fast delivery.
On the one hand, it's accepted that the pandemic has had a benign effect on the development of contactless shopping. The crisis it provoked showed all the weaknesses and vulnerabilities in traditional retail business models. There was the push to optimize all these processes. But on the other hand, we are putting our data at risk every day. All of the applications that provide services collect our data.
In today's world, we leave our name, last name, cell phone number, email address and location, whether it's an online page or a mobile app.
◾Trend: fulfillment.
We now have the ability to:
Track a parcel/order with accuracy;
get in touch with customer service in just a couple of clicks;
be consulted without physical contact right at home;
Receive your package in just a few days;
◾Trend: artificial intelligence and algorithms.
The time has come when, without the introduction of artificial intelligence and sophisticated algorithms, merchants simply cannot survive under the pressure of competition, which is actively integrating these processes into its entrepreneurship.
◾Trend: moving to the cloud.
Moving to the cloud not only saves space and maintenance costs, but also gives even more integration and communication opportunities.
◾Trend: being confidential.
Retailers' most valuable asset is corporate and customer data. The more confidential and private a company's data collection is, the more trust users have in it.

Consumers are eager to buy from foreign online stores because it is associated with convenience, unlimited choice of goods, and most importantly, attractive prices. This is the case even if the goods come from a store whose warehouse is in another part of the world.
The first and at the same time the most important stage of development in international markets is the need to provide a foreign language version of your online store. For this reason, when setting up your store and choosing the right software, you should pay attention to the possibility of configuring your store in several language versions.
It is worth remembering that descriptions in a certain language are required not only to help customers find the product they are looking for, but also to elevate their brand in search results by keywords. Therefore, when adding translations and descriptions in foreign languages, do not forget to optimize them for the phrases used by customers.
An online store open to foreign markets should also be able to price products in the appropriate currency. Logistical solutions to fulfill a foreign customer's order are also essential.
Or you can contact our experts and we will help you to enter the international sales market and give you the opportunity to expand your sales channels and increase your earnings.
Contact us for more information or to start a cooperation:
📩 [email protected]

A natural step in the evolution of any business is optimization - actions designed to make it easier to get the maximum results and profits from any investment.
The most common aspect in the topic of industry optimization is automation.
Marketing automation is the process of using technology, such as specialized software, to optimize marketing efforts and make them more effective.
What are the benefits of marketing automation?
◾️ Saving time and money.
E-commerce automation will perform repetitive actions, saving time for the entire team.
In addition, research proves that marketing automation reduces marketing costs by 12.2%. With increased personalization of your marketing campaign, you can reach your target audience faster and more effectively.
◾️ Improved database performance.
The database is integrated into the CRM tools and constantly updated. Its elements are constantly enriched with consistent transactional and behavioral data.
◾️ More profits.
According to an Invesp survey, up to 80% of respondents who use automation admit it has helped increase the number of leads generated. In contrast, 77% confirm that it has increased conversions.
◾️ Faster business development.
Technology and innovation are responsible for faster business development, and e-commerce automation is a prime example of this.
◾️ Increased flexibility and efficiency in marketing companies.
◾️ Improved sales processes.
Thanks to the information collected by e-commerce automation systems, the sales department has a valuable database with a lot of useful information about the potential customer.