Alfa Support Services

Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins and remotely
Good troubleshooting and problem solving experience
Handle, triage and troubleshoot faults and service requests, perform First in fix and engage the right resolver groups
Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
Ensure all technical processes and security protocols are correctly followed
Manage and monitor team responses for jobs assigned to queues
Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed
Demonstrate commitment to improve knowledge base and service quality improvements on regular basis

SKILLS AND EXPERIENCE:

Proven experience in a Service Desk environment performing first in fix, triaging and also resolving level 2 and 3 technical issues (where possible)
Experience with desktop support, hardware, network and software installation and troubleshooting
O365 experience is essential for this opportunity due to the nature of the environment
Working in a large enterprise environment supporting customers over the phone and supporting the team with various desktop tickets
Excellent customer service is key
Good troubleshooting and problem solving experience
A proactive nature, an enthusiastic attitude and a genuine desire to help people;
IT Service Desk or other IT Clients Support role
Supporting a corporate Windows environment
Ability to work in a complex environment with clients and colleagues located across multiple sites

Desktop troubleshooting and request fulfilment:

Windows 10, Windows 7
Office 365 & Standalone Support
Printing
Software installation and troubleshooting
Network troubleshooting
Remote troubleshooting (where required)
Software and Hardware diagnostic skills and building/upgrading PC's

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

-Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
-Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
-Diagnoses mechanical, hardware, software and system failures using established procedures.
-Determines most cost effective repair resolution to minimize customer downtime.
-Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
-Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
-Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
-Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
Coordinate support and repair activities with select third party vendors.

Qualifications:
Skill/Ability Knowledge:

-Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
-Must be a proficient user of personal computer tools for word processing, decision support and communication.
-Must be skilled in problem solving techniques and supporting financial customers.
-Proficiency in the following areas – Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Resume at [email protected]

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.

WE CARE ABOUT YOUR BUSINESS
Our goal is to become a reliable partner for you, ensuring a stable and comfortable work of your business, so that you do what you love and know how, without being distracted by technical issues.









/Help Desk

Alfa Suport provides end-to-end IT solutions, support and consultancy in the IT Support and Networking .We have experienced team of Level I, Level II and Level III Technical Support Engineers ready to support your needs.

QA Required in Indonesia, Japan, Korea, Russia, Bengal, USA, Vietnam, Canada, Australia, Netherland, Sweden, Belgium, Egypt, UAE, Saudi Arabia.

Resume at [email protected]
Please mention your current location.

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.

Job Position Description:
● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture

Job Position Description: $1200/ Month
● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback

Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.

Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

Job Position Description: $2200 / month
● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback

Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.

Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

End User Computing (Desktop Analyst) L1-Onsite servicesExperience/Skills:2-4 years of experience in Onsite support
Knowledge and experience on windows 7 OS
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Experience with Service management tool – ex – Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Preferable to have a good understanding of Lync, VPN, and mobile device support.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Good to have – knowledge in AD and smart hands and feet support.
Good to have – knowledge and experience of supporting MAC devices and tablets

We are seeking an IT Support Specialist to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users. As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.
Typical responsiblities: Provide top-notch IT support to our local offices as well as our world-wide remote office
workers. Interface daily with other technical staff, and work on assignments and delivering services to end users Monitor our corporate and development infrastructure and assist in its growth Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity. Support both Windows and Mac systems in the corporate environment. This includes desktops, laptops, servers and systems.
Additional responsibilities: Guide user to use self-service IT resources, such as ticketing system and knowledge base Provide event support, setup AV and live stream equipment Perform basic troubleshooting tasks and operating system support on Microsoft Windows
OS, Mac OS X and network services Mobile device setup and post installation support Create IT instructions
Required Skills: College Degree in Computer or Systems Science or Engineering or 2 plus
years of relevant discipline. Excellent customer service, organizational, prioritization, multitasking and communication. Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Linux, Networking, Scripting or Automation, Application troubleshooting and backup. Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist. Strong working knowledge of common applications: email (Gmail), GSuite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.) Ability to follow written and verbal instructions, willingness to learn new procedures and tasks
Desired Additional Skills: Bilingual (Mandarin/English) Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.) Basic scripting cabability (Shell, python, Perl PHP, C+++, Java) Experience setting-up and deploying Audio/Visual equipment

We are seeking an IT Support Specialist to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users. As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.

Typical responsiblities:
Provide top-notch IT support to our local offices as well as our world-wide remote office
workers. Interface daily with other technical staff, and work on assignments and delivering services to end users Monitor our corporate and development infrastructure and assist in its growth Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity. Support both Windows and Mac systems in the corporate environment. This includes desktops, laptops, servers and systems.

Additional responsibilities: Guide user to use self-service IT resources, such as ticketing system and knowledge base Provide event support, setup AV and live stream equipment Perform basic troubleshooting tasks and operating system support on Microsoft Windows
OS, Mac OS X and network services Mobile device setup and post installation support Create IT instructions

Required Skills: College Degree in Computer or Systems Science or Engineering or 2 plus
years of relevant discipline. Excellent customer service, organizational, prioritization, multitasking and communication. Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Linux, Networking, Scripting or Automation, Application troubleshooting and backup. Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist. Strong working knowledge of common applications: email (Gmail), GSuite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.) Ability to follow written and verbal instructions, willingness to learn new procedures and tasks

Desired Additional Skills: Bilingual (Mandarin/English) Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.) Basic scripting cabability (Shell, python, Perl PHP, C+++, Java) Experience setting-up and deploying Audio/Visual equipment

Mac, windows, linux knowledge.
Office networking.
Build, setup, maintain, implement and troubleshoot technology problems.

It’s a fact of life that IT equipment only lasts so long. You are legally required to dispose of it responsibly, but where do you start?

What we can do:
Collect and dismantle disused IT and communications technology from your offices.
Securely remove and physically destroy all data, for 100% security confidence.
Recycle what we can, to avoid adding bulk and toxic chemicals to landfill.
Do all this for free – and in line with the Environment Agency’s WEEE regulation (which includes the T11, Carrier Broker and Hazardous waste license).

ALFA SUPPORT IT Services Limited provides around the clock support for all Clients as standard. Whether you are a small start-up, a medium sized firm or a large organisation the timely support of your systems, whatever their scale, is important to keep your company operating effectively.

Our IT Consulting Services are the first step toward transforming your enterprise IT and improving your business efficiency. Our experts have the industry experience and best-in-class tools to methodically assess your entire support operation. We look at your IT support services holistically, identifying improvement areas that will have the greatest impact on employee productivity, service levels and customer satisfaction.

On Field Support Services

Desktops and laptops
Network devices
Servers and storage systems
Desktop build and test staging (Network)
Deployment and project management
Extended support options
Remote deployment methodologies

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Alfa Support Services updated their business hours.

Alfa Support Services updated their address.

TNT Moscow, Rack and Stack. Hand's on support.

Providing English IT Service in Russia, based in Moscow.
www.alfasupport.ru

ALFA SUPPORT IT SERVICES We Care About Your BusinessOur goal is to become a reliable partner for you, ensuring a stable and comfortable work of your business, so that you do what y

Cable management problems?? Alfa Support Services can provide cable management solution to all enterprises. Send us your queries.

Alfa Support Services Center.

Kraftheinz ( ) System migration in different cities of Russia.
Up-to 500 systems completed migration in one week!
Alfa Support Services

Hand's on ( ) server's in Dataspace.
Motherboard Replacement.
Ali Flash installation.
Taking logs.

Alfa Support Services updated their phone number.