Lynes Technologies

We're back after some well-deserved vacation 🌴☀️

Stay tuned for upcoming news, releases and other fun stuff!

In the meantime, stay cool while we figure out what's trending right now (are memes back?)😎

"The secret to a satisfied customer? Stellar communication, of course."

Check out our latest piece in UC Today 🤩

CPaaS: Why Enhanced Collaboration Capability Increases Customer Satisfaction UC Today covers Unified Communications news including Customer Experience, Digital Transformation, User Experience and more.

Recording your sales calls should a no-brainer. Why isn’t this the case? Hard to tell 🧠

Could it be because this blog post, explaining the importance of call recording for sales companies, didn’t exist here before? 😅

🇺🇸: https://hubs.li/Q02DRcgT0
🇸🇪: https://hubs.li/Q02DR9mL0

Call Recording for Sales Companies – Why It’s Essential! - lynes Recording your sales calls should a no-brainer. Why isn’t this the case? Hard to tell. Maybe because this blog post,...

We are excited to announce our new partnership with Elgiganten AB across Sweden! Now, lynes’ services are available in all Elgiganten stores and online 🤝🏽

With 176 stores and department stores, Elgiganten is one of the biggest players in Sweden’s retail scene.

"After just a soft launch, we can already see that this will be an important tool for us in the coming years,” says Daniel Carlsson, Sales Manager Telecom at Elgiganten.

Read more about it in our press release:

Elgiganten och lynes inleder nytt samarbete Lynes Technologies inleder ett nytt samarbete med Elgiganten när de lanserar UCaaS och företagsabonnemang via alla Elgigantens butiker och online. Med 176...

Here’s to dancing around the midsummer pole, singing "Små grodorna", enjoying delicious food, and creating memories with friends and family!

Wishing you a Glad midsommar! 🌞🐸

Today, we’re hosting an internal AI hackathon in both Norrköping and Zagreb, where our engineering teams are competing to develop the best AI feature for the app 🤖

Who knows what they’ll come up with, but we’re pretty sure it’ll be something sweet 🤩

What kind of new AI feature are you hoping for in lynes?

Join our team in Malmö! 🥳

We are on the lookout for dedicated Customer Care Agents to enhance our users’ experiences at lynes.

Your role will involve managing inquiries, supporting our business clients with setup configurations, and maintaining customer relations. If you’re passionate about providing excellent service and enjoy a collaborative team environment, we’d love to meet you 👏🏼

For more details on the role and to apply:

Customer Care Agent - Lynes Technologies Vi söker efter en lagspelare som förstår innebörden av samarbete och god kundservice. Att vara rådgivande och pedagogisk ligger i din natur och vi tror att du kan utveckla oss lika mycket som vi ka...

Curious about how you can elevate your service game? 🤩

In this post, we’ll focus on 4 unique features that make lynes one of the best choices for telephony and collaboration in customer service and support organizations.

Read more in our blogpost "4 Unique Features that will Streamline Your Customer Service" 🤝🏽
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4 Unique Features that will Streamline Your Customer Service - lynes I’ve mentioned several times in this blog how crucial it is for companies to provide their staff with the right...

Happy National Day, Sweden! 🇸🇪 🎉

4 Benefits of a Telephony System That Promotes Collaboration 😎

1. Creates a ...

2. Increases Company Pro.....

Find out more in this blogpost, and also catch up on some SEO, fluff and Honey Glazed Chicken 🍗

🇺🇸 https://hubs.li/Q02yzf3L0

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The more calls you make and receive, the more info you gather for data-driven decisions. These decisions can lead to increased sales, happier customers, more efficient agents, and much more.

But where do you start 🤔?

💡 Call logs can help you…

🇺🇸 https://hubs.li/Q02xJ6Ht0
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What are Call Logs and what are they used for? - lynes The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to increased sales, happier customers, more efficient agents, and much more.

Mobile Apps for Sales Teams can’t be Second Class Citizens! 👀

The market has moved on from desk-based systems that offer little flexibility and are not suitable to support modern collaboration needs...

Read our latest piece on UC Today featuring Burhan Kesapli & Filip Flink 🤩

Mobile Apps for Sales Teams can’t be Second Class Citizens, says lynes UC Today covers Collaboration news including Artificial Intelligence, Call Recording, Customer Experience, Mobility, Productivity and more.

🔔 New blog post alert 🔔

If you or anyone you know has ever worked in a call center, it’s pretty rare you hear them say “Today was chill”

Sometimes, it feels like the calls never end and the queue just keeps growing. To effectively manage this, you need…

🇸🇪: https://hubs.ly/Q02wWtJF0

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KPI:er du borde mäta i ert call center - lynes Ibland kan det kännas som att samtalen aldrig tar slt och att kön bara växer. För att kunna agera på det behöver ni data, för beslut som inte är data-drivna brukar sällan vara bra.

Ever wonder if you’re really hitting the mark with your service? 🤔 Measuring your Service Level is key! Find out why it’s crucial and how it can help you keep your service sharp and your customers satisfied 🤝🏽

Don’t just guess—measure and manage! Dive into our latest blog for all the insights

🇸🇪 https://hubs.li/Q02w6LX40
🇺🇸 https://hubs.li/Q02w6Jyc0

Can the right tech help you streamline your customer service? Of course ✅

In this post you can read about 4 unique features in lynes that will help to do so 😎

🇺🇸 https://hubs.li/Q02vhC-_0
🇸🇪 https://hubs.li/Q02vhGmf0

4 Unique Features that will Streamline Your Customer Service - lynes I’ve mentioned several times in this blog how crucial it is for companies to provide their staff with the right tech stack (support systems) to perform their tasks in the best way possible.

“As a sales manager, you have the ultimate responsibility for your salespeople’s performance, ensuring they’re happy, developing, and performing at their best!

For your team to succeed, you as the sales manager need to be successful in your role too. To support and develop your salespeople, you need the right tools.”

Read more about this in our blogpost '5 Features Sales Managers Appreciate in lynes!'

🇸🇪 https://hubs.li/Q02tzd_40
🇺🇸 https://hubs.li/Q02tzfTc0

Can you apply force majeure on a sales budget? 🤔

“When things went south, it was the wrong CRM system or a poor prospecting tool that was behind the failure. It was absolutely not, under any circumstances, my fault.”

In this post we’ll take a look on how lynes support sales organizations.

🇸🇪: https://hubs.li/Q02t6jjz0
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Så här stöttar lynes säljorganisationer - lynes Jag har själv jobbat med försäljning och de (få) gånger kvartalsbudgeten inte såg ut som den borde var det givetvis inte mitt fel, det är i alla fall så jag minns försäljningen.

Last week, our CEO, Alexander Westlund, was invited to the podcast "B2B SaaS CEOs" hosted by Josef Fallesen 🎉

Tune in and listen to Alexander talk about Formula 1, challenges in tech, smashing watches as a kid, and his journey as a Co-founder of lynes.

Search for "B2B SaaS CEOs" where you listen to podcasts 🎧

An easy way to track metrics and reduce the number of missed calls is to display Answer Groups' (AGs') data to the team 💪🏽

This is where our wallboard comes in handy, allowing you to select from our metrics and display them on an external screen. This makes it easy to track performance in several areas:

- Answer Groups
- Service levels
- Agent metrics, such as answered and followed-up calls

Displaying a wallboard in a call center is often a good idea, as it creates a feeling that everyone is in the know, rather than blindly chasing metrics and Key Performance Indicators (KPIs) 📊

“A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints of customer satisfaction. Like the cave men, most of you probably know that it’s much cheaper to keep a customer than to acquire a new one.”

Learn more about customer satisfaction and why you should analyze your call pattern in this blog post.

🇺🇸: https://hubs.li/Q02s37m10
🇸🇪: https://hubs.li/Q02s38gN0

Reasons to analyze your call pattern - lynes A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints of customer satisfaction.

We know that Ulf Kristersson said Swedes 'love to stand in line.'

To help those feeling 'less Swedish,' we've finally launched our new Callback add-on 📞🔙.

This allows callers to opt for a callback instead of waiting in the queue. Callers simply provide their phone number, and agents in the 'Callback' agent group will treat these requests as regular incoming calls.

Using this feature, you're given the choice between automatic and manual callbacks!

Happy Easter everyone 🐣

May your Easter eggs be filled to the brim with your favourite candy 🍭

We are excited and proud to announce our new partnership with Team Mate Communication AB, who are launching their new solution, M8Com, through us 🎉

M8Com already has some unique integrations live, in addition to the existing ones.

Read more in our press release and discover the thoughts on the new partnership from our CEO, Alexander Westlund, and the CEO of Team8, Benny Fjällner 🤝🏽

Press release in Swedish:

Lynes Technologies ingår avtal med branschveteranen Team8 Lynes har ingått ett nytt samarbetsavtal med Stockholmsbaserade Team8, en välkänd aktör på telekom- och IT-scenen sedan 2003.