Operational Excellence Consulting

::: MECE (Mutually Exclusive, Collectively Exhaustive) Principle :::

Unlock the full potential of the MECE (Mutually Exclusive, Collectively Exhaustive) Principle with this comprehensive PowerPoint deck. Designed to enhance your analytical skills and strategic decision-making, this presentation guides you through the fundamental concepts, advanced techniques, and practical applications of the MECE framework, ensuring you can apply it effectively in various business contexts.

The MECE Principle, developed by Barbara Minto, an ex-consultant at McKinsey, is a foundational tool for structured thinking. Minto is also renowned for the Minto Pyramid Principle, which emphasizes the importance of logical structuring in writing and presenting ideas. This presentation includes a clear explanation of the MECE principle and its significance. It offers a detailed exploration of MECE concepts and categories, highlighting how to create mutually exclusive and collectively exhaustive segments. You will learn to combine MECE with other powerful business frameworks like SWOT, Porter's Five Forces, and BCG Matrix. Discover sophisticated methods for applying MECE in complex scenarios and enhancing your problem-solving abilities. The deck also provides a step-by-step guide to performing thorough and structured MECE analyses, ensuring no aspect is overlooked. Insider tips are included to help you avoid common mistakes and optimize your MECE applications.

The presentation features illustrative examples from various industries to show MECE in action, providing practical insights and inspiration. It includes engaging group activities designed for the practice of the MECE principle, fostering collaborative learning and application. Key takeaways and success factors for mastering the MECE principle and applying it in your professional work are also covered.

The MECE Principle presentation is meticulously designed to provide you with all the tools and knowledge you need to master the MECE principle. Whether you're a business analyst, manager, or strategist, this presentation will empower you to deliver insightful and actionable analysis, drive better decision-making, and achieve outstanding results.

LEARNING OBJECTIVES

1. Understand the MECE Principle: Grasp the concepts of Mutually Exclusive and Collectively Exhaustive categories.

2. Improve Analytical Skills: Develop the ability to organize information without overlap or gaps, enhancing clarity and precision in analysis.

3. Apply MECE Framework: Learn to use the MECE framework to solve real-world business problems effectively.

4. Enhance Decision-Making: Improve decision-making processes by ensuring comprehensive and organized analysis.

5. Optimize Resource Allocation: Utilize the MECE principle to identify and prioritize resource allocation efficiently.

6. Facilitate Strategic Planning: Apply MECE in strategic planning to ensure thorough and structured goal setting and problem-solving.

[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]

MECE (Mutually Exclusive, Collectively Exhaustive) Principle MECE (Mutually Exclusive, Collectively Exhaustive) Principle - Download as a PDF or view online for free

ISO 37000:2021 (Governance of Organizations) Awareness Training

Governance is the backbone of every successful organization, guiding decisions and actions towards excellence and ethical leadership. However, without a clear framework and guidelines, organizations may struggle to establish effective governance systems. Enter ISO 37000:2021, the global benchmark for good organizational governance.

This ISO 37000 Awareness PPT training presentation provides a comprehensive overview of the ISO 37000 standard, offering clear guidance on key principles and practices for good governance. Whether you're a multinational corporation or a small business, integrating ISO 37000 principles into your governance framework can lead to improved stakeholder value, better resource stewardship, and enhanced decision-making effectiveness.

This presentation covers everything you need to know about ISO 37000, from understanding the standard to implementing it into your existing governance frameworks. With insights into best practices, challenges, and how to overcome them, our presentation equips you with the knowledge and tools to unlock the full potential of your organization's governance.

Unlock effective organizational governance with ISO 37000:2021! Embrace transparency, reduce complexity, and build trust with a governance framework aligned with international standards. Let ISO 37000 guide you to value generation and sustainable success.

LEARNING OBJECTIVES

1. Understand the governance framework outlined in ISO 37000 and its importance in organizational governance.

2. Identify the key principles of ISO 37000 and their application in guiding governing bodies and governing groups.

3. Learn to implement ISO 37000 effectively, apply best practices, and overcome implementation challenges.

ISO 37000:2021 (Governance of Organizations) Awareness Training ISO 37000:2021 (Governance of Organizations) Awareness Training - Download as a PDF or view online for free

Revolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter Experience

Revolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter Experience Allan UngInside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0)IntroductionSMRT, Singapore's prominent public transport operator, recently introduced new chimes on its trains, aiming to elevate the commuter experience. However, the change has sparked some dissatisfaction among com...

::: Digital Transformation: Bridging the Customer Service Gap :::

Digital Transformation: Bridging the Customer Service Gap by Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses are rapidly embracing digital transformation to enhance customer experiences. However, amidst this digital revolution, one crucial aspect often falls short: cus...

::: Kaizen Event Guide :::

Now that the worst of the COVID-19 pandemic is behind us and more of us are returning to the workplace, it's the perfect time for a Kaizen event!

LEARNING OBJECTIVES

1. Learn what Kaizen is and the key roles for a successful event.
2. Understand the planning, implementation, and follow-up phases of a Kaizen event.
3. Apply Kaizen principles to plan and execute events, and gain practical tips for successful Kaizen events.

​CONTENTS

1. What is Kaizen?
2. What is a Kaizen Event & Key Roles for Success
3. Phase 1: Planning & Preparation
4. Phase 2: Implementation - The Event Itself
5. Phase 3: Presentation, Celebration & Follow-up
6. Appendix: Forms and Templates

To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations



https://www.slideshare.net/slideshows/kaizen-event-guide-transforming-challenges-into-opportunities/266617295

Kaizen Event Guide: Transforming Challenges into Opportunities Kaizen Event Guide: Transforming Challenges into Opportunities - Download as a PDF or view online for free

::: A3 Hoshin Planning :::

Embark on a transformative journey with A3 Hoshin Planning—a dynamic blend of strategic vision and operational excellence. Emerging from the roots of Toyota's lean management philosophy, A3 Hoshin Planning leverages the A3 tool to weave simplicity and collaboration into strategic endeavors.

This strategic journey spans short and long-term goals, addressing business needs and fostering the growth of individuals. The A3 tool, acting as an accessible canvas, revolutionizes planning into a collaborative process, ensuring engagement at every organizational level.

In the world of A3 Hoshin Planning, alignment is key. Diverse activities seamlessly converge, each contributing significantly to overarching goals. The crystal-clear alignment with the organization's 'True North' fosters unity of purpose, guiding the path to excellence.

Beyond theoretical frameworks, A3 Hoshin Planning emphasizes ex*****on. It serves as the bridge between strategic plans and tangible results, with integrated PDCA cycles offering a structured path for continuous improvement and real-time refinement of strategies.

Enter the realm of 'Catchball,' where dynamic exchanges shape collaborative decision-making. The A3 tool, a steadfast companion, enhances communication and collaboration. This presentation unveils the strategic brilliance within A3 Hoshin Planning—a journey where simplicity, clarity, alignment, and ex*****on converge, paving the way for organizational excellence.

LEARNING OBJECTIVES

1. Master the hoshin planning process by translating the "True North" to the A3.
2. Gain proficiency in using the A3 tool for effective hoshin deployment.
3. Comprehend the Check and Adjust process for strategic review.

Strategic Planning: A3 Hoshin Planning Process Strategic Planning: A3 Hoshin Planning Process - Download as a PDF or view online for free

::: Navigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product Delivery :::

Navigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product Delivery by Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery Introduction Online shopping has revolutionized the way we shop, offering convenience and accessibility like never before. However, it's not always smooth sailing. One common challenge that shoppers face is re...

Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle

Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle Allan UngFare gates at a Singapore train station (Photo: Vulcan Post)"You've got to start with the customer experienceand work back toward the technology –not the other way around." Steve JobsIntroductionIn the ever-evolving landscape of innovation, where user experience is paramount, methodologie...

::: Kaizen in the Modern Business Landscape: A Timeless Approach to Continuous Improvement :::

Kaizen in the Modern Business Landscape: A Timeless Approach to Continuous Improvement by Allan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen, a Japanese term meaning "change for better," has emerged as a transformative strategy that has stood the test of time since its popularization in the 1980s. Despite its...

::: Bridging the Strategy Gap: A3 Hoshin Planning Unveiled :::

Bridging the Strategy Gap: A3 Hoshin Planning Unveiled by Allan Ung "Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” Steve Jobs Introduction In the ever-evolving landscape of strategic management, organizations are continually seeking effective tools to translate th...

::: Root cause Analysis (RCA) :::

Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.

RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.

This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.

LEARNING OBJECTIVES:

1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.

CONTENTS

1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritization​
6. Effective RCA Practices



To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/root-cause-analysis-rca-fb0f

Root Cause Analysis (RCA) Root Cause Analysis (RCA) - Download as a PDF or view online for free

::: PDCA Problem Solving Process & Tools :::

The PDCA cycle, also known as the Deming Cycle or the Shewhart cycle, is a four-step continuous improvement process that is widely used in quality management, business improvement, and project management.

In this PDCA Problem Solving PPT training presentation, you will be able to teach employees in your organization on the structured PDCA approach to problem solving. Many world class companies such as Toyota uses the PDCA approach as the core activity of management as well as a problem solving process for the relentless pursuit of continuous improvement.

When combined with the "QC" tools, the PDCA approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future.

This PDCA problem solving process can be applied to both manufacturing and service organizations and can also be used in Kaizen Circle Activities.

LEARNING OBJECTIVES

1. Acquire knowledge of key concepts and principles in PDCA problem solving.
2. Understand team dynamics and define roles within the PDCA problem-solving team.
3. Familiarize with the step-by-step PDCA problem-solving process and the use of analytical tools.
4. Master process management and discover key strategies for successful PDCA problem-solving.



To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/pdca-problem-solving-process-tools

PDCA Problem Solving Process & Tools PDCA Problem Solving Process & Tools - Download as a PDF or view online for free

::: 8D Problem Solving :::

The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.

Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.

This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.

LEARNING OBJECTIVES​

1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.

CONTENTS

1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success



To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/8d-problem-solving

8D Problem Solving 8D Problem Solving - Download as a PDF or view online for free

::: Navigating the Digital Transformation Process: Phases, Steps, and Best Practices :::

Navigating the Digital Transformation Process: Phases, Steps, and Best Practices by Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In today's digital age, organizations worldwide are embarking on transformative journeys to harness the power of technology and stay competitive. This process, k...

::: Digital Transformation Process :::

Digital transformation represents an organization's strategic journey to leverage digital technologies, optimizing operational processes, strategies, and customer experiences for enhanced efficiency and competitiveness.

This poster-set provides a structured framework for digital transformation, comprising three critical phases, ten actionable steps and corresponding key activities.

The three phases of digital transformation consist of:

• Preparation Phase: Initiating transformation by defining objectives, securing leadership commitment, and assembling cross-functional teams.
• Ex*****on Phase: The implementation stage, focused on enhancing capabilities, prioritizing customer experience, and utilizing data insights.
• Optimization Phase: Ensuring ongoing refinement and scaling, fostering innovation, and maintaining security and privacy.

Additionally, these phases are detailed into ten actionable steps:

1. Define Clear Objectives
2. Secure Leadership Commitment
3. Build Cross-Functional Teams
4. Enhance Digital Capabilities
5. Prioritize Customer Experience
6. Leverage Data Insights
7. Experiment and Iterate
8. Scale Successful Initiatives
9. Foster Continuous Innovation
10. Ensure Security and Privacy

Key Advantages of the Poster:

• Comprehensive Coverage: Our 10-step process guarantees comprehensive coverage, from defining objectives to safeguarding cybersecurity and data privacy.
• Actionable Guidance: Each step provides practical, actionable guidance, enabling easy translation of theory into effective planning and implementation.
• Adaptability: Tailor our flexible framework to your industry, organization size, and unique needs, prioritizing relevant steps.
• Balanced Complexity: Address transformation intricacies without overwhelming complexity, making it accessible to diverse audiences.
• Best Practices Alignment: Benefit from a framework aligned with industry best practices, drawing from experts and successful organizations.

Usage Benefits:

• Clear Roadmap: Effortlessly understand, plan, and execute digital transformation with our clear roadmap.
• Enhanced Decision-Making: Make informed decisions, reducing uncertainty and risk at each phase.
• Efficiency and Competitiveness: Achieve enhanced efficiency, competitiveness, and innovation in the digital era.
• Reduced Overwhelm: Approach transformation confidently without being bogged down by excessive detail.

The poster is available in vibrant color and professional monochrome themes in both PDF and editable PPTX formats, ensuring easy printing on standard A3/A4-sized paper using standard office equipment.

This versatile resource can be prominently displayed or distributed alongside digital transformation or strategic planning training materials, providing valuable guidance for achieving successful outcomes.



To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/digital-transformation-process-poster

Digital Transformation Process Poster Digital Transformation Process Poster - Download as a PDF or view online for free

::: ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster :::

ISO/IEC 27001:2022, the latest international standard in information security, equips organizations with a powerful framework for safeguarding their digital assets and sensitive data. Published as an updated and robust version of its predecessor, ISO/IEC 27001:2013, this standard provides organizations with a systematic approach to establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS).

What Does ISO/IEC 27001:2022 Offer?

ISO/IEC 27001:2022 lays down precise requirements and guidelines, enabling organizations to forge an effective ISMS. This comprehensive system encompasses the protection of customer data, preservation of intellectual property, and securing other vital assets. By adhering to this standard, organizations can fortify their defenses against cyber threats and data breaches, fostering trust among customers, partners, and stakeholders.

The Benefits of Certification

Obtaining ISO/IEC 27001:2022 certification is a strategic move for organizations. It brings forth an array of advantages, including enhanced information security, compliance with legal and regulatory obligations, an elevated corporate reputation, and a competitive edge in the market.

The ISO/IEC 27001:2022 Poster – Your Visual Guide

To aid in understanding and promoting ISO/IEC 27001:2022, we offer a dynamic poster available in two themes: a vibrant color scheme and a professional monochrome version. These posters are provided in both PDF and editable PPTX formats, ensuring easy printing on standard A3/A4-sized paper using standard office equipment. They serve as versatile resources that can be prominently displayed at employee workstations or distributed alongside information security training materials.

An Ideal Companion to ISO/IEC 27001:2022 Awareness Training

The ISO/IEC 27001:2022 Poster is an invaluable supplement to your awareness training efforts. It serves as a concise reference, summarizing the core principles of ISO/IEC 27001:2022, and reinforces key takeaways from your training sessions.

Poster Contents

1. Three Key Principles of Information Security (CIA Triad)

- Confidentiality: Ensuring that information is accessible only to authorized users through encryption, access controls, and data classification.
- Integrity: Maintaining data accuracy and trustworthiness while protecting it from unauthorized alterations.
- Availability: Ensuring information and systems are accessible when needed, including measures to prevent disruptions.

2. ISO/IEC 27001:2022 Certification Transition Timeline

- A visual roadmap for organizations transitioning from ISO/IEC 27001:2013 to ISO/IEC 27001:2022 by October 2025.
- An alternate visual roadmap showing the main steps of the ISO/IEC 27001:2022 certification process.

3. The ISO/IEC 27001:2022 Approach is Based on the PDCA Cycle

- Illustrates how ISO/IEC 27001:2022 follows the Plan-Do-Check-Act (PDCA) cycle, providing a systematic view of the framework.

4. The ISO/IEC 27001:2022 Key Clause Structure (4-10) Based on the High-Level Structure

- Highlights the key clauses and sub-clauses of the ISMS based on the high-level structure.

The ISO/IEC 27001:2022 Poster serves as a valuable tool in promoting information security awareness and understanding within your organization.



To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/isoiec-270012022-information-security-management-systems-awareness-poster

ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster - Download as a PDF or view online for free

::: Jidoka Poster :::

Jidoka, a fundamental pillar of Lean manufacturing and the Toyota Production System (TPS), is a concept that revolutionizes how we approach quality control in manufacturing. Derived from Japanese, "Jidoka" translates to "automation with a human touch." It represents a powerful strategy for building quality into the production process, thereby enhancing product quality, reducing waste, and fostering more efficient and reliable manufacturing practices.

What is Jidoka?

Jidoka is a manufacturing philosophy that seamlessly blends automation and human intervention. It encompasses the automatic detection of problems (automation) and empowers humans to intervene when necessary (autonomy).

Benefits to Practitioners of Lean Manufacturing:

1. Improved Product Quality: Jidoka's focus on early defect detection ensures that faulty products are identified and addressed promptly, preventing the production of defective goods.

2. Reduced Waste: By catching defects early in the production process, Jidoka minimizes rework, scrap, and the consumption of additional resources, contributing to waste reduction.

3. Enhanced Efficiency: Jidoka optimizes processes by prioritizing quality over quantity, leading to more streamlined and reliable manufacturing operations.

4. Empowerment of Workers: Jidoka empowers frontline workers by enabling them to take immediate action when issues arise, promoting a culture of continuous improvement.

The Four Steps of Jidoka:

Jidoka consists of four essential steps, each contributing to its overarching goal of enhancing quality and efficiency:

1. Detect the Abnormality:

• Goal: Identify deviations from the standard process.
• Key Activities: Implement Poka-yoke devices, use time as a detection mechanism, and employ visual controls like andon and Kanban for immediate problem signaling.

2. Stop Production:

• Goal: Halt production immediately upon detecting an abnormality.
• Key Activities: Initiate manual or automatic stoppage of the process to prevent the production of defective goods.

3. Fix the Problem at the Source:

• Goal: Address the root cause of the issue and ensure production can resume smoothly.
• Key Activities: Fix or correct the abnormal condition, implement temporary countermeasures, and make decisions at the lowest possible organizational level.

4. Implement Countermeasures:

• Goal: Prevent the recurrence of the abnormality and foster continuous improvement.
• Key Activities: Investigate the root cause of the problem, install permanent countermeasures, and prioritize efforts for ongoing process enhancement.

The Jidoka poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside Lean training materials.

Furthermore, the Jidoka poster is an ideal supplement to Quality and Lean-related training presentations. It serves as a valuable takeaway, summarizing the core principles of Lean Thinking and reinforcing the key takeaways from your training.



To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/four-steps-of-jidoka-poster

Four Steps of Jidoka Poster Four Steps of Jidoka Poster - Download as a PDF or view online for free

::: Build-Measure-Learn Process Poster :::

The Build-Measure-Learn process is a fundamental concept within the Lean Startup methodology, developed by Eric Ries. It represents an iterative and systematic approach to developing and growing a startup or innovative project. This process prioritizes rapid experimentation, data-driven decision-making, and continuous validation of hypotheses. It consists of three interconnected phases: Build, Measure, and Learn.

Benefits of the Build-Measure-Learn Process:

- Efficiency: The Build-Measure-Learn process encourages the creation of a Minimum Viable Product (MVP), which helps startups avoid building elaborate products or services that may not find a market fit. This efficiency conserves resources and minimizes waste.

- Risk Mitigation: By releasing an MVP and gathering real-world data early in the development process, startups can identify and address issues, reducing the risk of investing significant time and resources into an unviable idea.

- Customer-Centricity: This process places a strong emphasis on understanding customer needs and behaviors. By continuously collecting and analyzing data, startups can tailor their products or strategies to meet customer expectations more effectively.

- Iterative Improvement: The iterative nature of Build-Measure-Learn allows for rapid adjustments and refinements based on feedback and insights. Startups can pivot (make significant changes) or persevere (build upon what works) with greater confidence.

- Innovation: It fosters a culture of innovation and experimentation within the organization, as teams are encouraged to explore new ideas and adapt to changing market conditions.



To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations

https://www.slideshare.net/oeconsulting/lean-startup-buildmeasurelearn-process-poster-260769617

Lean Startup: Build-Measure-Learn Process Poster Lean Startup: Build-Measure-Learn Process Poster - Download as a PDF or view online for free