BeeCall

BeeCall
The Call To Growth
Contact Center that takes a modern approach to the outsourcing industry

30/08/2023

✨ Unveiling a Hidden Gem: The Medina of Zaghouan, Tunisia!

🕌🇹🇳 Step into a world of ancient history and cultural splendor in this enchanting treasure tucked away in the Zaghouan Governorate.

🏛️✨As you wander through its winding streets, you'll be captivated by the authentic charm and tranquility that permeates this tiny medina.

🚶‍♂️🏰 Admire the traditional whitewashed homes adorned with intricately carved wooden doors and beautiful ironwork.

🏡🔍At the heart of the medina stands the awe-inspiring Zaghouan Mosque, an architectural masterpiece that reflects the essence of Islamic spirituality.

🕌🌟 Delve deeper to discover the richness of regional craftsmanship, from exquisite textiles to handcrafted pottery. 🎨🧵
A visit to the Medina of Zaghouan offers an immersive cultural journey, where the area's heritage comes to life, thanks to the warm welcome of the locals.

🤗🗺️ Lose yourself in this treasure trove of history and culture that will leave you enchanted and inspired! 🌟🇹🇳

23/08/2023

🌟 Customer Experience Matters!
🌍💼 The global customer experience management market soared to an astounding value of $7.6 billion in 2020, with a remarkable 16.9% YoY growth.
📈 This surge reflects the increasing recognition of exceptional customer experiences' profound impact on loyalty, brand perception, and overall business success. 🏆
Companies worldwide are investing in CX management solutions to elevate satisfaction and engagement across industries.
Let's prioritize our customers' journey and unlock success together! 🚀

15/08/2023

We are seeking a highly motivated bilingual Customer Service Representative (French/English) to join our team in BeeCall. As a Customer Service Representative, you are responsible for handling both sales and customer service tasks.

Responsibilities:
Respond promptly to customer inquiries through online chat, emails, and phone calls.
Assist customers in completing reservations and payments, providing guidance and support throughout the process.
Resolve customer issues and concerns in a timely, efficient, and professional manner, catering to both hosts and travelers.
Update customer contact information and reservation details accurately in our booking management system.
Provide comprehensive information about available properties, rates, and company policies to assist customers in making informed decisions.
Proactively follow up on reservations, coordinating with property owners to ensure all necessary details are communicated.
Conduct post-booking follow-ups with customers to ensure their satisfaction and address any additional needs or concerns.
Contribute to maintaining a high level of customer satisfaction by delivering superior customer service at all times.
Assist hosts with any issues related to their listings or other concerns they may have.
Manage claims and disputes, working towards fair resolutions for all parties involved.

Requirements:
Excellent French and English verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Strong problem-solving and decision-making skills.
Ability to work in a team and collaborate with other customer service team members.
Availability to work on a shifting schedule, including nights, evenings and holidays.

Salary and Benefits:
Competitive salary based on experience.
Opportunities for growth and career advancement
Collaborative and dynamic work environment
Training and development programs.

To apply, please submit your resume.
[email protected]

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.

15/08/2023

At beecall, we welcome new and diverse talent! we are currently searching for Customer Service Representative. if you have any questions, please don't be hesitant to ask! We would love to connect with you.

We are seeking a highly motivated bilingual Customer Service Representative (French/English) to join our team in BeeCall. As a Customer Service Representative, you are responsible for handling both sales and customer service tasks.

Responsibilities:
Respond promptly to customer inquiries through online chat, emails, and phone calls.
Assist customers in completing reservations and payments, providing guidance and support throughout the process.
Resolve customer issues and concerns in a timely, efficient, and professional manner, catering to both hosts and travelers.
Update customer contact information and reservation details accurately in our booking management system.
Provide comprehensive information about available properties, rates, and company policies to assist customers in making informed decisions.
Proactively follow up on reservations, coordinating with property owners to ensure all necessary details are communicated.
Conduct post-booking follow-ups with customers to ensure their satisfaction and address any additional needs or concerns.
Contribute to maintaining a high level of customer satisfaction by delivering superior customer service at all times.
Assist hosts with any issues related to their listings or other concerns they may have.
Manage claims and disputes, working towards fair resolutions for all parties involved.

Requirements:
Excellent French and English verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Strong problem-solving and decision-making skills.
Ability to work in a team and collaborate with other customer service team members.
Availability to work on a shifting schedule, including nights, evenings and holidays.

Salary and Benefits:
Competitive salary based on experience.
Opportunities for growth and career advancement
Collaborative and dynamic work environment
Training and development programs.

To apply, please submit your resume.
[email protected]

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.

13/08/2023

🌹 Happy Tunisian Woman's Day! 🌹

On this special day, we pay tribute to the incredible women of Tunisia who have played an instrumental role in shaping the nation's history and future. 💪💚

From the pioneers who fought for women's rights to the modern-day trailblazers breaking barriers in every field, your strength and determination inspire us all. 👩‍🎓👩‍🔬

Your resilience, intelligence, and compassion enrich our society and make Tunisia shine brighter every day. 🌟❤️

Today, let's celebrate the achievements of Tunisian women and recognize the invaluable contributions you make to our communities and our nation. 🙌🇹🇳

Here's to the women who dream big, lead with grace, and empower others to follow their aspirations. 🌠💫

Happy Tunisian Woman's Day! 🎉🎊

Photos from BeeCall's post 09/08/2023

📍 Unlock the Power of Geomarketing! 🌐✨

Geolocation data is the key to optimizing our marketing strategy! 🗺️🎯 By harnessing geographic insights, we enhance campaigns, personalize content, and gain valuable audience knowledge. 🚀💡

Benefits of Geomarketing:

🎯 Understand Your Target Audience: Dive into Google Analytics to uncover customer locations and align them with your buyer persona.

📍 Find Target Locations: Focus on areas where our customers reside and tailor offers to suit their needs.

🎯 Determine Clear Goals: Define specific, measurable, and time-bound objectives to elevate brand awareness, boost sales, and more!

🖋️ Create Tailored Content: Optimize our website and leverage local SEO principles for personalized marketing.

📆 Schedule Smart Campaigns: Strategize campaigns based on customer location data to deliver relevant messages at the perfect time.

🔍 Use Personalization: Engage customers with personalized content and offers, showing we care about their preferences and experiences. 💌💖

Geotargeting is the way forward, and we're thrilled to enhance your experience with us! 🚀 Stay tuned for exciting campaigns designed just for you! 🎉

02/08/2023

📞🌟 Elevate Your Customer Experience with 24/7 Phone Support! 🌟📞

👉 Say hello to round-the-clock assistance! At [Your Company Name], we're dedicated to taking your sales and customer inquiries to new heights with our top-notch phone support services. 🚀

🎯 Our team of experts is primed and ready to handle every customer interaction with precision and efficiency. From answering queries to resolving concerns, we've got your back, ensuring a seamless and positive experience for your valued customers. 💙

💼 With us, your customers receive the care and attention they deserve, building lasting relationships and strengthening your brand. Our 24/7 phone support is here to support your success and be the backbone of your exceptional customer service journey. 🌟

📱 Reach out to us today and witness the difference of having a dedicated team available at all times! 🤝 Let's work together to provide outstanding customer support and take your business to new heights! 🚀

Visit www.beecall.info
📱 whatsapp: 0021653330294
📩mail: [email protected]

31/07/2023

Tabarka, in Tunisia's Jendouba province, is a captivating coastal town that enchants visitors with its natural beauty and distinct charm.
With its picturesque location where lush green mountains meet the sparkling Mediterranean Sea, Tabarka is a haven for nature lovers and adventure seekers alike.
The town's breathtaking coastline, which has immaculate beaches and crystal-clear waters perfect for swimming and water sports, is its crowning glory. The well-preserved medieval fortress that looms over the town of Tabarka is evidence of the town's lengthy history. The charming old town creates a delightful atmosphere for exploration with its winding streets and whitewashed buildings decorated with vibrant tiles. In addition, Tabarka is well known for hosting an annual jazz festival that attracts visitors from all over the world.
Everyone who visits Tabarka will have an unforgettable experience, whether they choose to unwind in the natural surroundings or get fully immersed in cultural festivities.

29/07/2023

In terms of customer retention, employee brand knowledge is extremely important. According to a study, 46% of customers will stop using a brand if employees are not knowledgeable enough about it. This highlights the crucial part that knowledgeable and informed staff members play in influencing customer perceptions and experiences. Employees are better able to interact with customers, provide accurate information, and address their needs and concerns when they have a thorough understanding of the brand, its products, and its values. On the other hand, ignorance can result in customer annoyance, discontentment, and ultimately, customer attrition. To ensure that employees are equipped to effectively represent the brand and win over customers, it is essential to invest in comprehensive employee training and knowledge-sharing programs.

28/07/2023

Here are some of the most common applications of AI in the telecommunications sector in 2023:
1⃣Network optimization: AI can be used to optimize network performance by identifying and resolving bottlenecks, predicting traffic patterns, and dynamically allocating resources. This can lead to improved service levels, reduced costs, and increased capacity.
2⃣Customer service automation and virtual assistants: AI can be used to automate customer service tasks such as answering FAQs, troubleshooting issues, and resolving complaints. This can free up human agents to focus on more complex tasks, improve customer satisfaction, and reduce costs.
3⃣Predictive maintenance: AI can be used to predict when network equipment is likely to fail, so that preventive maintenance can be performed before outages occur. This can reduce downtime, improve service levels, and save money.
4⃣Robotic process automation (RPA) for telecoms: AI can be used to automate repetitive tasks such as billing, provisioning, and customer onboarding. This can free up human employees to focus on more strategic tasks, improve efficiency, and reduce costs.
5⃣Fraud prevention: AI can be used to identify and prevent fraud, such as SIM swapping, account takeover, and denial-of-service attacks. This can protect customers and the company from financial losses.
6⃣Revenue growth: AI can be used to identify new revenue opportunities, such as upselling and cross-selling services, targeting new customers, and optimizing pricing. This can help the company grow its business and increase profits.

These are just a few of the many ways that AI is being used in the telecommunications sector. As AI technology continues to develop, we can expect to see even more innovative and impactful applications in the years to come.

Photos from BeeCall's post 27/07/2023

For organizations, acquiring a new customer often requires five to twenty times more resources than keeping an existing customer.
Despite this, strategies focused only on attracting new customers are frequently preferred above those that prioritize client retention.
While throwing a wide net when fishing is effective, a business cannot survive on a single customer. In light of this, this post presents 14 effective customer retention techniques that you need to know in 2023.
You'll probably find a product made by a well-known brand, a company that is at the top of its field, if you glance around your desk or room.
It is unlikely that it could have achieved such a status by relying nearly entirely on one-time purchases made by passing clients.
After all, repeat consumers make cumulative purchases worth 67% more than new ones.
Successful client retention denotes exceeding or exceeding expectations to a remarkable degree. Customer retention is important since it is the cornerstone of rising profits and helps you establish yourself as a leader in your field.
These ideas are crucial for developing business continuity plans for your organization.
Customer retention is crucial for any business as it helps in building loyalty, generating repeat business, and increasing profitability.
In the following section, we discuss various approaches to help businesses strengthen their customer retention goals.

26/07/2023

Switch to the best support possible!
At our core, we are driven by a commitment to surpass expectations and deliver an exceptional experience for you.
We go above and beyond to ensure that every interaction, every service, and every solution we provide is of the highest quality.



Visit www.beecall.info
📱 whatsapp: 0021653330294
📩mail: [email protected]

25/07/2023

Today, let us come together to honor our nation's rich history, embrace our diversity, and envision a future filled with peace, prosperity, and continued progress. Happy Republic Tunisian Day to all Tunisians, both at home and abroad!

NASA's Curiosity Captures Martian Morning, Afternoon in New 'Postcard' – NASA Mars Exploration 25/07/2023

's Curiosity Mars rover, following a software update, bid farewell to "Marker Band Valley" and captured a picturesque "postcard" of the landscape.
The postcard is an artistically enhanced representation of the scene, created by adding color to black-and-white panoramas taken by Curiosity's navigation cameras.
To read more, click the following link👇

NASA's Curiosity Captures Martian Morning, Afternoon in New 'Postcard' – NASA Mars Exploration Lighting from two times of day was combined for a stunning view of terrain that the rover is leaving behind.

24/07/2023

Artificial intelligence (AI) adoption has significantly increased in recent years. According to a survey, 56% of all brands reported using AI in at least one function in 2021, up from 50% the year before. This shows that more and more industries are beginning to recognize the potential advantages and capabilities of AI. Organizations are utilizing AI technology to streamline operations, automate processes, gain insights from data, and enhance customer experiences. The growth in AI usage reflects the technology's growing significance as a transformative tool for companies looking to stay competitive and leverage intelligent automation and data-driven decision-making.

22/07/2023

Nafta is a desert oasis in Tunisia's mesmerizing region of Tozeur that captivates the imagination with its otherworldly beauty and rich cultural heritage. Visitors are charmed by Nafta's serene palm groves and traditional earthen architecture as it is tucked away among vast expanses of golden sand dunes. The oasis creates a lush and verdant haven in the middle of the dry desert landscape because it is fed by natural springs. Exploring Nafta is like entering a timeless oasis where the sounds of long-gone Berber customs echo. The intricate craftsmanship of traditional homes and the vibrant tapestries made by talented weavers show how proud the local community is of its cultural heritage.
In addition, Nafta is renowned for its extraordinary troglodyte houses, which offer a glimpse into the harmonious coexistence of people and nature. Immerse yourself in Nafta's enchanting atmosphere and embark on a journey of discovery in the timeless beauty of the Tunisian desert.

21/07/2023

The Issues That Artificial Intelligence in Telecommunications Can Solve in 2023
Inadequate network management
Global traffic and the requirement for new network hardware are both sharply increasing, which makes network administration more difficult and expensive.
Insufficient data analysis
The enormous volumes of data that telecoms have amassed from their sizable client bases over the years are difficult to utilize. Data may be incomplete and not particularly helpful, fragmented or spread across several systems, or simply unstructured and uncategorized.
High Prices
Industry analysts anticipate that the worldwide operating costs for telecommunications will rise by billions of dollars as a result of significant investments in infrastructure and digitalization. Many telecom companies are in financial difficulty and need to discover strategies to increase their profits.
A crowded market
Customers in the telecom industry are considered to be particularly prone to churning when their expectations are not met since they are wanting higher quality services and a better customer experience (CX).

Photos from BeeCall's post 20/07/2023

Project management software called Monday.com can be used in a variety of sectors to improve team coordination, cooperation, and output.
In addition to helping teams in marketing, sales, human resources, operations, and other areas manage tasks and projects, Monday.com is a favorite among software development teams.
Some of the most well-known companies in the world, like Coca-Cola, Hulu, Universal Music Group, and Electronic Arts, use Monday.com to assist teams in reaching their full potential.
It is clear from a quick glance at Monday.com's features why so many people use it for their project management requirements:
Adaptable dashboards, management of documents, File exchange, Gantt diagrams, Over 40 highly popular third-party tool integrations, Kanban panels and more.

19/07/2023

Get your 24/7 Digital services!
Experience the convenience and peace of mind that comes with our 24-hour digital services. Say goodbye to the constraints of traditional business hours and embrace a world where your needs are met around the clock. With our cutting-edge digital solutions, you can access the services you require anytime, anywhere.

19/07/2023

May this Hijri Islamic Year bring peace, prosperity, and abundant blessings to all Muslims around the world. Happy Hijri Islamic New Year!

Announcing Windows 11 Insider Preview Build 23493 18/07/2023

Windows 11: Microsoft launches its Copilot in Preview

has launched the preview of Windows Copilot, an -powered assistant that can help users with their tasks on Windows 11. Copilot is currently available to Windows Insiders in the Dev Channel, and it will be rolled out to more users in the coming months.

works by using a combination of artificial intelligence and machine learning to understand what users are trying to do and then offer suggestions or complete tasks on their behalf. For example, if a user is writing an email, Copilot might suggest the next word or phrase, or it might even complete the entire email for them. Copilot can also help with tasks in other apps, such as Microsoft Word, Excel, and PowerPoint.

Click on the link below to continue reading👇

Announcing Windows 11 Insider Preview Build 23493 Hello Windows Insiders, today we are releasing Windows 11 Insider Preview Build 23493 to the Dev Channel.

17/07/2023

Jerba, also known as the "Island of Dreams", is a small island off the coast of Tunisia. It is the largest island in Tunisia and is renowned for its stunning beaches, authentic souks, and friendly locals. The Ghriba Synagogue, the oldest synagogue in Africa, and other historical and cultural landmarks can be found in Djerba.
Popular with tourists, Djerba is a wonderful place to unwind and take in the sand and sun.

15/07/2023

Within organizations, workplace transformation initiatives are shaped in large part by the CEOs. In fact, a survey found that CEOs are actively driving the creation of a roadmap for workplace transformation in 45% of organizations. Furthermore, in 63% of businesses, CEOs are involved in the creation of such roadmaps. This demonstrates the important role and influence of CEOs in setting the course and mission of workplace transformation initiatives. CEOs can show they are committed to adjusting to shifting business environments, embracing cutting-edge technologies, and promoting a culture of continuous improvement by playing a proactive role in these areas. Successful workplace transformations that promote organizational growth, productivity, and employee satisfaction depend on their leadership and strategic input.

14/07/2023

The telecommunications sector can benefit greatly from conversational AI in various ways:

1⃣ITelecom companies can enhance customer care by utilizing conversational AI, such as virtual assistants and chatbots, to provide tailored support, reduce wait times, and enhance satisfaction.

2⃣Conversational AI offers enhanced self-service options, enabling customers to seek assistance, receive immediate answers, and reduce call center workload and telecom provider costs.

3⃣Telecommunications firms can utilize conversational AI for proactive customer engagement, analyzing data, usage patterns, and preferences to provide personalized recommendations and send automated notifications for timely communication.

4⃣Conversational AI streamlines sales and onboarding processes for telecom businesses by using chatbots and virtual assistants to compare plans, determine eligibility, and place orders.

5⃣Conversational AI systems provide data-driven insights into customer interactions, preferences, and issues, enabling telecom providers to understand behavior, identify improvement areas, and enhance services.

In summary, conversational AI enables telecommunications companies to deliver seamless customer experiences, streamline operations, and utilize data-driven insights to stay competitive in a rapidly changing industry.

Photos from BeeCall's post 13/07/2023

Starting and expanding a business can be difficult. Everyone is aware that it takes a lot of resources to get a startup off the ground. A new firm has a lot of activity going on at once, and it can be challenging to stay on top of everything.
It might be challenging to know where to start when forming a corporation. However, you can always get your startup up and going quickly with the right tools.
People assume that starting a business is out of their price range or that it costs a lot of money. The fact is that success requires the right tools and resources because competition is so intense.
The fact is that success requires the right tools and resources because competition is so intense. As a result, we have put together a list of accessible and reasonably priced tools that you can utilize for your new business without going over your budget.

12/07/2023

Make your next big move!
As your trusted partner, we are dedicated to being a reliable source of support, equipped with the expertise and resources to assist you in multiple aspects. Whether it's providing exceptional customer service, offering tailored solutions, or delivering expert guidance, we are committed to meeting your needs and exceeding your expectations.

Euclid: Europe's 'dark explorer' telescope launches 11/07/2023

What is the Universe made of?
: Europe's 'dark explorer' set for launch to answer the biggest question in science!

Click on the link below to continue reading👇

Euclid: Europe's 'dark explorer' telescope launches The Euclid mission will make an immense 3D map of the cosmos to uncover its biggest secrets.

10/07/2023

It took nearly a year to connect the first phone line between New York and San Francisco, which was a significant undertaking. Over 25,000 kilometers of copper wire were laid during the ambitious project, and roughly 140,000 telephone poles were built. The construction of the communication link between the two remote cities depended on this infrastructure. The time and money put into completing this enormous task serve as a reminder of the significant obstacles early telecommunications faced and the will to overcome great distances through physical connections.

08/07/2023

Port Marina in Gammarth, situated in the enchanting coastal town of La Marsa, Tunisia, is a luxurious haven that epitomizes elegance and exclusivity. This prestigious marina is home to a stunning collection of yachts that personify maritime luxury with their sleek lines and lavish designs. The Yacht Gammarth is a breathtaking sight as the sun glistens on the Mediterranean's azure waters, inviting sailors and guests to indulge in a world of chic leisure and sophistication. The marina provides a variety of top-notch amenities, such as elegant restaurants, stylish shops, and exciting nightlife venues, all of which are intended to satisfy the discriminating tastes of its affluent patrons. The Yacht Gammarth offers an unrivaled experience of luxury and beauty in the heart of Tunisia, whether you choose to take a leisurely cruise along the coastline or savor a gourmet meal with panoramic sea views.

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BeeCall

BeeCall is a youth company based in Tunisia. Our services range from traditional contact center activities to digital marketing services. We know that many enterprises have great talents and deserve to excel but have a lot of noncore activities to be done which can really stall the growth of their business.
So this is the reason of our existence: help them grow by outsourcing these activities to us.

Our people make us who we are at BeeCall. In fact, we are a multidisciplinary and multilingual team but we all share similar values and passion.
Sometimes it’s hard and time-consuming, but we don’t look for shortcuts as we love challenges.
Please note: in almost all cases, we do more than expected.

Our process is based on a collaborative client approach. We consider our clients as friends. That’s why we care about the growth of your company and your project is ours too.

Want to have chat with us? contact us here or you can send us an email: [email protected]

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It is time for a fresh start!
Popping the target's bubble  |BeeCall | CallCenter

Telephone

Address


Road Hedi Nouira Emna City Bloc A
Sfax
3027

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