IQOR Trinidad

We are in this together. ❤️

Recently, an iQorian fell behind on their utility bills due to a medical situation that prevented them from working. Luckily, iQor Qares was there with financial assistance to support them through their journey.

Together, we are stronger. Tap the link below to learn how you can help support our mission.

https://go.iqor.com/iQorQaresTrinidadTobagoF

You're invited to iQor's biggest job fair in Wallerfield for 2024! See you on September 25th and get ready for face-to-face interviews with our recruitment team.

Just bring your resume, dress to impress, and go to our Arima or Sangre Grande shuttle pick-up point! Enjoy FREE shuttle service to our Wallerfield site and back to our Arima or Sangre Grande drop-off point.

Every hour from 10 AM to 4 PM, all applicants hired on the spot get the chance to win exclusive iQor merchandise.

Don't miss out! Secure your slot now at https://tinyurl.com/WallerfieldGrandJobFair

It's your turn to Be More With iQor! 🎧

When it comes to outsourced customer support, we are the #1 choice! It's because of people like you that continue to help us succeed.

Apply to be a Customer Service Representative and join a team that truly creates smiles all over the globe. Tap the link below to get started.

https://go.iqor.com/ApplyiQorF

Level up your life! Join the iQor Job Fair on September 25th and score your dream gig. Plus, snag exclusive merch every hour! Don't miss out, fam!

Be part of the Wallerfield team and enjoy FREE transportation to work.

Sign up now at: https://tinyurl.com/WallerfieldGrandJobFair

See you there!

Special job opportunity for Tobago, Mayaro, Saint Patrick, Saint David, Point Fortin, Blanchisseuse, Siparia, and Penal Residents:

Looking for a flexible opportunity that lets you work from home?

Join our team as a Seasonal Customer Service Representative! We'll provide internet allowance, so you can focus on providing excellent customer service. No English A needed!

Apply now and start earning from the comfort of your own space.

You work hard; you should be rewarded for it! 🤝

iQor provides amazing benefits that help you grow within your work and personal life, such as:

🚗 Free Transportation
🧑‍⚕️ Health Insurance
💸 Performance Bonus

Tap the link below to get started on your application!

https://go.iqor.com/ApplyiQorF

We Qare. ❤️

Our 501(c)(3) nonprofit charitable organization, iQor Qares, is dedicated to helping fellow iQorians, their family members, and their local communities in need of financial assistance due to life-altering or catastrophic events beyond their control. 100% of our proceeds go to assisting iQor employees and charitable or educational initiatives worldwide.

Large or small, every donation improves lives and eases the burden of recovery.​ Tap the link below to learn more about our mission.

https://go.iqor.com/iQorQaresTrinidadTobagoF

Join iQor as a Seasonal Customer Service Representative!

We're hosting walk-in interviews at several locations on September 12th & 25th (10 AM - 3 PM). Come chat with us and learn how YOU can build a rewarding career helping customers!

Minimum requirements:
◉ Must be 18 years old and over
◉ Must have 3-5 CXC/CSEC Qualifications (English A not compulsory)
◉ Must be eligible to work in Trinidad
◉ Must be able to work flexible shifts
◉ Must have proof of appointment and/or COC receipt

Walk-in interview locations:
Chaguanas: #63 Ramsaran Street
Barataria: #19, 29, 29A Estate Trace
Wallerfield: 2nd Floor Tamana Inteck Park

Sign up at https://talkpu.sh/KOgpD2ZQ to get started.

For more details, contact us at 250-0729 or send an email to [email protected].

Listen up, Trinidad! iQor is HIRING! 🎧

Join over 40,000+ iQorians who deliver smile-worthy experiences around the globe. As a Customer Service Agent, you have the opportunity to positively impact the customers you interact with daily. 😀

Tap the link below to see available positions near you.

https://go.iqor.com/ApplyiQorF

We're hosting a Virtual Open House for aspiring Customer Service Representatives on September 3rd, 5th, 10th, 17th, 19th, and 24th. Join us from 10 AM to 3 PM each day to learn more about the rewarding careers and supportive work environment at iQor Trinidad.

Join us at https://iqor.zoom.us/j/4716765039.

Minimum requirements:
◉ Must be 18 years old and over
◉ Must have 3-5 CXC/CSEC Qualifications (English A compulsory)
◉ Must be eligible to work in Trinidad
◉ Must be able to work flexible shifts
◉ Must have proof of appointment and/or COC receipt

We're creating amazing experiences that customers can't help but smile about! 😄

Our team is purpose-built to deliver the world's most sought-after customer service experiences, and we're looking for dedicated employees to help brands grow and reach new heights with our expert services.

Apply today! Tap the link below. 👇

https://go.iqor.com/ApplyiQorF

Happy Independence Day, Trinidad & Tobago! 🇹🇹

Sometimes, uncontrollable life events knock us off our feet.

iQor Qares is here to help iQorians and their communities stand back up so life can keep moving forward. ❤️

When we learned that one of our team members experienced a natural disaster that resulted in loss of power and food for their family, we quickly acted to provide the much-needed financial support to help them recover and overcome this experience.

You can help us make a difference! Tap below to learn more about iQor Qares. 👇

https://go.iqor.com/iQorQaresTrinidadTobagoF

It’s your turn to become an iQorian! 🎧

Join us on our journey to providing the world’s best customer experiences. We take pride in the diversity of our work culture, which brings new ideas and energy to the table!

Learn more: https://go.iqor.com/ApplyiQorF

Listen up, Trinidad! iQor is hiring! 🤩

Join us for an enriching experience in the CX industry as we create meaningful connections around the world.

Tap the link below to get started!

https://go.iqor.com/ApplyiQorF

We aim to provide hope for a brighter future. 💡

iQor Qares, our 501(c)(3) nonprofit charitable organization, is dedicated to helping iQor employees, their family members, and their local communities in need of financial assistance due to life-altering or catastrophic events beyond their control.

Recently, we received a request for help from an iQorian who was on medical leave after an emergency. Due to this medical leave, they experienced financial hardship, making recovering much more challenging.

Luckily, iQor Qares was there to help with their financial challenges! ❤️

We wouldn't be able to do this without the help of people like you. Tap below to make a donation. ⬇️

https://go.iqor.com/iQorQaresTrinidadTobagoF

Happy ! 🤩

In Ep. 83CX, our Chief Digital Officer PJ Singh shares how we are blazing trails for customer service in the BPO industry with Symphony [AI]™, our generative AI ecosystem integrating technology, automation, and human expertise to optimize the employee lifecycle.

The result? Employees who set the bar high for exceptional customer service and keep customers smiling.

Tune in to learn how PJ and his team of tech experts train Symphony [AI]’s large language models (LLMs) to optimize recruiting, training, and coaching with intelligent insights.

Tap the link below for the full story. ⬇️

Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor | iQor [Podcast] Chief Digital Officer PJ Singh introduces Symphony [AI]™, iQor’s generative AI breakthrough for exceptional employee experiences.

🔍 iQor’s latest comprehensive guide, "Streamline Travel and Hospitality Customer Journeys With First-Class Back Office Outsourcing," is packed with actionable strategies to boost customer satisfaction in the travel sector. 🌟

Key Insights:
1. Importance of hyper-personalization in traveler engagement.
2. AI and automation to streamline back office processes.
3. Proactive digital and human strategies built for travel CX.

Discover how your brand can leverage these insights to differentiate and succeed in a competitive market.

Streamline Travel and Hospitality CX With Back Office Support | iQor [Guide] Download iQor's free PDF guide to elevate travel and hospitality customer satisfaction with digital + human back office support from a trusted BPO.

Unlock superior CX automation with our Digital and Professional Services! 🔑

At iQor, we leverage technology, optimize processes, and develop highly engaged agents to create smile-worthy customer experiences—digital + human—that fuel business growth. Explore the power of our comprehensive suite of digital and professional services designed to boost customer satisfaction, reduce costs, and drive operational efficiency.

As a trusted partner to clients across industries, drawing on our decades of accumulated process knowledge, we become experts in your business and proactively design personalized solutions that achieve your success metrics.

Tap below to learn more. ⬇️

https://go.iqor.com/ProfessionalServicesF

Finding a job shouldn't be hard work! 💻

We have multiple job opportunities ready for you. Jump into our agent, engineer, and many other positions available to explore and succeed in.

Tap the link below to start your application!

https://go.iqor.com/ApplyiQorF

Our case study is a success story in customer care! ❤️

🌟 The Opportunity:
A leading health care and benefits administration provider faced rapid growth and heightened seasonal demands during open enrollment, and they sought to scale their customer service operations threefold.

🔍 The Solution:
We swiftly ramped up from a steady state to supporting 1,000 agents during peak periods. Our collaboration enabled us to implement tailored recruiting and training strategies.

📈 The Results:
The outcomes speak volumes:
• Exceeded customer satisfaction goals by 3%.
• Achieved a remarkable 95% agent attendance rate.
• Maintained a low attrition rate of 2%.

Our partnership optimized customer service and fostered a resilient work environment that mirrors in-office standards securely from home.

Explore our case study for deeper insights into transforming customer care strategies with innovation and partnership!

Ramping Up Benefits Administration Support 3x During Open Enrollment | iQor A case study in designing a customer care strategy by building trust through collaboration and human connection with an iQor client in the health care segment.

🎉 We’re proud to announce that iQor, in partnership with Rapid Tech, donated over 400 computers to 53 public schools in Angeles City, Pampanga, Philippines!

This initiative is part of our ongoing commitment to empowering the next generation through technology. By providing these essential tools, we aim to enhance the learning experience for students and support their educational journey while also promoting environmental sustainability. 📚🖥️🌎

Thank you to the local leaders and our partners for joining us in this important mission.

Read the press release for more information about this exciting initiative!

iQor Donates Over 400 Computers to 53 Philippine Schools | iQor [Press Release] iQor equips students with essential digital tools for academic success while promoting environmental sustainability

🎙️ New episode alert! 🌟 Ep. 98 of iQor’s Digitally Irresistible Podcast is here!

Join us for an insightful conversation with Mark Honeycutt, a seasoned strategic advisor with over 25 years of CX leadership experience at iconic brands like Amazon and Microsoft. In this episode, Mark discusses how the integration of generative AI and human expertise is revolutionizing customer service delivery. 🖥️ 👥

Key Highlights:

⭐ The Evolution of Customer Service: Mark describes the "third wave" of customer care, highlighting the shift to using third-party providers, to offshoring, and now to incorporating advanced technologies like GenAI in customer care delivery.

🤖 The Role of Technology: AI enhances bot-led and agent-assisted interactions, reduces cognitive load, and improves compliance and efficiency.

📊 Key Metrics for Success: Measure both automation and agent-assisted interactions to gain a comprehensive view of customer satisfaction.

💬 Practical Applications: AI can be used to optimize customer service, such as using speech analytics for quality assurance and understanding customer sentiment.

Tune in to Ep. 98 of Digitally Irresistible to learn how GenAI and human expertise are shaping the future of customer experience. 😊

Listen to the full episode here: https://go.iqor.com/EP98F.

Ep. 98: The Third Wave of CX Leverages GenAI and Human Expertise | iQor [Podcast] Mark Honeycutt shares practical applications for integrating generative AI with human expertise to revolutionize customer support.

🌟 Discover the future of workforce management with workforce management as a service (WFMaaS)! 🌟

Need to optimize employee productivity and scheduling across multiple channels? 🤔 Dive into our blog on WFMaaS to unlock the secrets of efficient forecasting, real-time insights, cloud-based infrastructure, and unparalleled customer experiences. Whatever industry you're in, WFMaaS empowers your team to excel and deliver smile-worthy CX. 🚀

Ready to transform your workforce strategy? Click the link to learn more!

Harness the Power of Workforce Management as a Service to Support Your Entire Business | iQor Learn the benefits of utilizing an employee-friendly workforce management as a service solution to optimize efficiencies and provide amazing service.

iQor Qares supports the communities where we live and work. ❤️ We donated Bags of Hope filled with essential school supplies to students at Macabiling Elementary School in Sta. Rosa, Philippines.

This initiative is part of our ongoing commitment to support education and empower communities. Together, we can create brighter futures, one bag at a time. 📚🎒

Read the press release below ⬇️

iQor Qares Donates 'Bags of Hope' at Macabiling Elementary School | iQor [Press Release] Youth initiative gives back to the community by investing in education

Sometimes, uncontrollable life events knock us off our feet. iQor Qares is here to help iQorians and their communities stand back up so life can keep moving forward. ❤️

When we learned that one of our team members experienced a natural disaster that resulted in loss of power and food for their family, we quickly acted to provide the much-needed financial support to help them recover and overcome this experience.

You can help us make a difference! Tap below to learn more about iQor Qares. 👇

https://go.iqor.com/iQorQaresFB

iQor invests in the growth of your company with more than smile-worthy work! 😉

We proudly offer our Banking, Financial Services, and Insurance (BFSI) partners:

🎧 25+ years of industry experience
💼 20% of our business is related to the BFSI industry
🧑💻 30%+ complex back support office is in BFSI

With over 40,000+ employees in 10 countries, be rest assured that your business, our mission, and iQor’s global team will skyrocket your growth.

Tap below to learn more about iQor. 👇

https://go.iqor.com/BankingF

🌟 We’re thrilled to welcome Dave Richter, VP of operations at Silver Star Brands, to Ep. 86 of the Digitally Irresistible podcast! 🎙️

In this episode, Dave unveils his 20+ year journey to CX leadership and shares the secrets behind Silver Star Brands’ exceptional CX in the catalog and e-commerce industry.

Get ready to dive into:

✅ A holistic, customer-centric approach to CX.
✅ Seasonal ramping success in partnership with iQor.
✅ How technology is reshaping the future for direct-to-consumer catalog sales.

🎧 Tune in now to discover a visionary partnership forging the future of direct-to-consumer catalog CX! 🚀🌟

https://go.iqor.com/EP86F

Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand | iQor [Podcast] Tune in for Dave Richter’s CX leadership insights for direct-to-consumer catalogs and Silver Star Brands' seasonal ramp success with iQor.

We are purpose-built to create smiles!

Join thousands of agents worldwide in providing the world’s most sought-after customer experience. Enjoy benefits, culture, and help when you need it most through our iQor Qares program, created to put you first!

Tap below to learn more about iQor. 👇

https://go.iqor.com/ApplyiQorF

🌟 Celebrating National Health Center Week! 🏥✨ At iQor, we're honored to support health care providers in delivering exceptional patient care. Here's how our partnership made a difference for one of our clients:

The Opportunity: Amid rising demand during the global pandemic, a health care provider sought a trusted outsourcing partner to elevate their patient support efforts. They needed to enhance responsiveness while maintaining compassionate care.

The Solution: iQor stepped in with a tailored approach, focusing on empathy-driven customer support. We aligned closely with the health care provider's values, implementing workforce management insights, speech analytics, and AI-powered solutions to streamline operations without sacrificing quality.

The Results: Together, we achieved remarkable outcomes:

🕒 Reduced average handle time (AHT) by 83% for health care calls and 75% for dental calls.
📉 Lowered abandon rates by 50%.
🌟 Enhanced quality scores by 6% above targets through targeted coaching and analytics.
👥 Maintained low attrition (~4%), fostering a team committed to patient-centric care.

Our collaboration goes beyond outsourcing; it's about building lasting trust and delivering meaningful patient experiences. Join us in celebrating health care heroes this National Health Center Week!

Building Trust With a Health Care Brand Through Compassionate Patient Support | iQor A case study in designing a customer care strategy by building trust through collaboration and human connection with an iQor client in the health care segment.

🎉 Exciting News! 🎉

We are thrilled to announce that iQor has won the prestigious 2024 CX Excellence Award in the Change Agents category from NICE! This award recognizes our commitment to leveraging advanced digital solutions to enhance customer journeys.

Our Symphony [AI]™ ecosystem and other digital transformation initiatives have been pivotal in optimizing customer experiences, reducing operational costs, and increasing employee productivity. This achievement highlights our dedication to delivering seamless, personalized customer interactions.

We congratulate fellow winners Kaiser Permanente and Vera Bradley Customer Service. Learn more about our journey towards future-ready innovation below.

iQor Wins NICE CX Excellence Award for Outstanding CX Innovation | iQor [Press Release] Award recognizes iQor's commitment to leveraging advanced digital solutions to enhance customer journeys.

Ready to embark on a new chapter? Join us for our Virtual Open House this August!

Discover exciting opportunities and connect with our friendly team from the comfort of your home.

Dates: August 6th, 8th, 14th, 20th, 22nd, and 28th
Time: 10 AM - 3 PM
Platform: Zoom https://iqor.zoom.us/j/4716765039
Early Registration: https://talkpu.sh/KOgpD2ZQ

This is your chance to explore your options and take the first step toward your goals. We can’t wait to meet you online!

Ready to embark on a new chapter? Join us for our Virtual Open House this August!

Discover exciting opportunities and connect with our friendly team from the comfort of your home.

Dates: August 6th, 8th, 14th, 20th, 22nd, and 28th
Time: 10 AM - 3 PM
Platform: Zoom https://iqor.zoom.us/j/4716765039
Early Registration: https://talkpu.sh/KOgpD2ZQ

This is your chance to explore your options and take the first step toward your goals. We can't wait to meet you online!

We're turning vision into value at iQor! 🤝

We provide clear principles and guideposts to help employees and customers know where they stand.

Our iQorian values define how we operate, interact, and succeed in today's marketplace.

Learn more about our team and our available opportunities below!

https://go.iqor.com/ApplyiQorF

Discover how iQor transforms customer experiences in the travel and hospitality industry! 🌍✈️

Our innovative solutions ensure seamless interactions, enhance customer satisfaction, and drive loyalty. From reservations management to general inquiries, we deliver excellence at every touchpoint. Partner with iQor for a superior travel and hospitality customer experience. 😁

Learn more: https://go.iqor.com/TravelAndHospitalityF

Happy Emancipation Day, iQorians! 🇹🇹