Bamboo Airways

BAMBOO AIRWAYS EXECUTES MULTIPLE OPTIONS TO RESOLVE ISSUES OF AFFECTED PASSENGERS

Dear Valued Customers,

We at Bamboo Airways offer our sincere apologies for the recent changes in the flight schedules that may have disrupted your travel plans. We assure you that we are making all possible efforts to process your requests as quickly as possible. However, due to a sudden surge in requests, we understand that many of your calls, emails, and messages are still pending, and we appreciate your patience as we work to resolve your concerns.
To expedite processing times, Bamboo Airways offers multiple options for ticket refunds for your consideration.
- Refund in the form of e-voucher
- Refund by money transferred into the original payment account
👉 Click here for details: https://www.bambooairways.com/vn/en/booking/booking-information/instructional-information/refund-ticket-instructions

If your tickets are issued by an agent, please get in touch with the agent for assistance.

In the case you booked your tickets directly via the Bamboo Airways Website/Mobile app/Ticket Office, please use the original email in the booking process to send your request to [email protected]

NOTICE OF ADJUSTED FLIGHT SCHEDULE

Bamboo Airways has adjusted the operating schedule for the year-end period and Lunar New Year of 2024 to better serve passengers and market conditions. Details are as follows:

For the international network, temporarily suspend service on:
📍 Hanoi - London Gatwick from October 18, 2023
📍 Hanoi - Incheon from October 29, 2023
📍 Ho Chi Minh City - Singapore from November 1, 2023
📍 Ho Chi Minh City - Sydney/Melbourne/Frankfurt, Hanoi - Frankfurt from November 4, 2023
📍 Ho Chi Minh City - Bangkok from November 21, 2023
📍 Hanoi - Bangkok/Narita/Taipei from November 8, 2023

For the domestic network, Bamboo Airways maintains stable operation of routes connecting major hubs, including Hanoi, Ho Chi Minh City, Da Nang, etc., and leisure routes connecting Con Dao, Da Lat, Hue, Quy Nhon, Cam Ranh, D**g Hoi, etc.

Bamboo Airways dedicates to ensuring that passengers affected by flight disruptions are provided with support promptly. We have recently strengthened our personnel to handle support requests and provide assistance as soon as possible. This includes free flight rescheduling or full fare refunds to passengers.

Routes not subject to adjustment will continue to operate as usual, ensuring a smooth travel experience for passengers. Passengers can purchase tickets online through our website or mobile app or directly from ticket offices and sales agents of Bamboo Airways.

Bamboo Airways sincerely apologize for the inconvenience caused by the flight schedule adjustment. We look forward to your continued understanding, patience, and companionship during this critical time.

Thank you for choosing Bamboo Airways!

BAMBOO AIRWAYS ENSURES STABLE OPERATING SCHEDULE, PRIOROTIZES CUSTOMER SUPPORT

Dear valued customers and partners,

Bamboo Airways has recently adjusted the frequency of specific routes, which has affected some passengers' travel plans and experiences. Due to the sudden increase in customer requests, some of our procedures are taking longer to process, although we have mobilized all human resources to customer care touch points 24/7.

Bamboo Airways would like to convey our heartfelt apologies to all our partners and customers who may have experienced any temporary inconvenience. We also want to express our gratitude for all of your unwavering support, understanding, and confidence in us during this critical time.

We are committed to prioritizing the legitimate rights and interests of our partners and customers under any circumstances. We are placing great emphasis on expediting the handling of all requests, including those for full ticket refunds or flight rescheduling, in an efficient manner as soon as possible.

For routes not subject to adjustment, such as those that connect major hubs like Hanoi, Ho Chi Minh City, Da Nang, etc., and tourism routes that connect Con Dao, Da Lat, Hue, Quy Nhon, Cam Ranh, D**g Hoi, etc., passengers can expect a seamless traveling experience as usual.

To a great extent, Bamboo Airways hopes to continue to have your patience, understanding, and companionship. Your support is essential for us to stabilize our operations, maintain excellent customer service, and serve you dedicatedly in the future.

Thank you!

How about a fall getaway with Bamboo Airways to your ideal location? Our hospitable flight crews and modern aircrafts are waiting for you 💚

WEBSITE/MOBILE APP SYSTEM UPGRADE ANNOUNCEMENT

Dear Passengers,

Stemming from the desire to improve service quality and increase passenger satisfaction, Bamboo Airways has actively cooperated with Amadeus - the world's leading technology partner with more than 30 years of experience providing technology solutions for aviation and tourism - to upgrade the Passenger Service System (PSS) officially.

After one year of preparation, Bamboo Airways respectfully informs the system upgrade time: From 5:00 p.m. September 26, 2023, to 12:00 p.m. September 27, 2023 (GMT+7).

The new PSS system will officially operate from 12:00 p.m. on September 27, 2023 (GMT+7).

Passengers who need to book/change/refund tickets or other services, please perform on the Bamboo Airways website/mobile app or contact our ticket offices/agents before 5:00 p.m. on September 26, 2023, and after 12:00 p.m. on September 27, 2023 for further support.

The upgrade will temporarily interrupt access to Bamboo Airways' website and mobile application. For additional assistance during this time, please contact us at 19001166 or email at [email protected].

Bamboo Airways will also upgrade our website and mobile application's interface. Let's look forward to experiencing our innovative version with a new look, many exciting features, and improvements on September 27, 2023!

Thank you for your patience and support!

As a close companion of passengers on flights, our flight attendants have a "secret" to identify the unmissable specialties of each destination: the items that travelers are most likely to carry back on their flights home, for example, Hanoi's autumn gifts this season:
.. The fragrant aroma of freshly harvested green rice when passing by rows of chairs... Pure and white lotus bunches at the end of summer and early fall... Gentle whispers about the traditional mooncakes to bring home as gifts.

Let's send a little Northern Vietnam's fall to passengers along with Bamboo Airways' wings!

MORE BAGGAGE LESS WORRY
📍 Buy more soon, only 1,981 TWD* for 10kg: https://bit.ly/book-extra-luggage-tw

You've found affordable flight tickets from Bamboo Airways, but you want to have more baggage? Remember that a 10kg luggage bundle is always available on Bamboo Airways' official website, call center, agent, or ticket office for just 1,981 TWD*!

📌 For more information, please visit https://bit.ly/book-extra-luggage-tw regarding:
✔ A detailed price list for buying extra checked bags, applicable to each ticketing location for both domestic and international flights.
✔ The maximum weight for extra pieces of checked luggage for different ticket classes.
✔ Standards for luggage packaging dimensions.

Preparing ahead will certainly save you more money. Take off worrying about spending a lot on checked baggage once you get to the airport!

On all flight routes, Bamboo Airways is happy to accompany you. Let's soar with our green wings now that fall has spread throughout the streets 🍂

Summer passes, giving way to fall - the most romantic season of the year in Vietnam. Each road is covered in light mist in the early morning, the gentle breeze wafts through the thin coat as if whispering that fall has arrived. Are you excited to visit the S-shaped land this fall:

🌾 Admire with your own eyes the enchanting golden color of the ripe rice season on the Northeast and Northwest highlands - as beautiful as a picture with terraced fields stretching from deep valleys up hillsides, reaching up to towering, misty peaks.

🌸 Find yourself dazzled by the charm of the pure white, light pink, dreamy purple of the buckwheat flower fields covering the hills, passes, and craggy roads in the northernmost region of Vietnam.

🌬 Enjoy the fresh, pleasant and slightly chilly atmosphere of peaceful Da Lat, and immerse yourself in the bright yellow color of this land’s typical flowers: wild sunflowers and mimosa.

🍂 And certainly don’t miss the autumn of the capital Hanoi - the beauty that accompanies the years in poems and songs. Remember to wake up early to stroll around the 36 streets amid the leafy tree-lined paths, smelling the passionate scent of milk flowers, enjoy the fragrant coconut sticky green rice and a cup of traditional egg coffee that melts in your mouth!

From Hanoi, you can travel to many places with ease so as not to miss the Vietnamese fall that has been blessed by nature. Book flight tickets with Bamboo Airways now:
✈️ Taipei - Hanoi: 3 to 5 round trips/week.

"𝐅𝐚𝐥𝐥" 𝐢𝐧 𝐥𝐨𝐯𝐞 𝐰𝐢𝐭𝐡 𝐀𝐮𝐠𝐮𝐬𝐭!

Do you know Hanoi is blessed with the world's top 12 most beautiful falls? Every step of August heralds a hectic fall season for Bamboo Airways' Flight Operations Team. The relentless efforts of thousands of employees, whether it's sparkling sunshine or pouring rain, are what make up a flawless daily operation. All for the flights of absolute safety, all for the most fulfilling journeys of our passengers.

August has come, let Bamboo Airways fly you to one of the most poetic falls in the globe.

How do you start your week off great?

Do you rise a bit early, put on your favorite outfit, and wander the street for some fresh air? Do you grab a cup of coffee on the way to work to fuel your energy?
We, too, start our new week by getting up early for grooming from head to toe, then together heading to the airport to await our lovely passengers on board!

Without you, our week will not be completed! We wish you a new exciting week ahead 💚

BAMBOO AIRWAYS TO MAINTAIN NORMAL OPERATIONS

Bamboo Airways has carried out drastic restructuring and reform initiatives in recent times. We have carefully researched and built various business plans to ensure the selection of the most suitable and feasible development orientation.

As of now, Bamboo Airways has been maintaining stable operations, conducting on-time flights with absolute safety. We will continue expanding the flight network and optimizing every resource to bring aviation services of quality, hospitality, and dedication to our passengers.

Bamboo Airways would like to thank you for choosing us, and we hope to have your continued support in the coming time.

Sincerely,
Bamboo Airways

飛往越南，與越竹航空一起享受充滿活力的夏天
💥 兩人以上同行機票享有85折優惠： https://bit.ly/GlobalSale_Taiwan

夏天正在越南各地等待著台灣旅客的蒞臨！搭乘越竹航空寬敞的空中巴士，體驗我們的熱情的款待，期待一個奇幻的夏天假期 ☀️

只要兩人以上同行，機票享有85折優惠：
⏰ 優惠期間：2023年6月19日至6月25日。
🗓️ 航班期間：2023年6月19日至10月28日（禁運日期除外）。

✈️ 適用航線：台北 - 河內。
🎟️ 適用票價等級：經濟艙優惠票(Economy Saver)。
📱 適用銷售通路：越竹航空官方網站和手機Mobil App。

千萬不要錯過在2023年底之前與越竹航空一起探索越南: https://bit.ly/GlobalSale_Taiwan

CONNECTING IN COMFORT WITH BAMBOO AIRWAYS

From June 1, 2023, connecting flights with Bamboo Airways have become much more relaxing, since passengers no longer have to worry about transporting their checked baggage at the transit airport, specifically:

✈️ For connecting flights between International and Domestic:
Luggage is sent to the connecting airport, passengers receive their checked baggage at the baggage conveyor belt at connecting airport and complete customs procedures for baggage, then hand over baggage to staff and baggage will be checked through to the final destination at the domestic airports (instead of carrying their own luggage from the international terminal to the domestic terminal as before).

✈️ For connecting flights between Domestic and International:
▪️ Passengers departing from Noi Bai, Tan Son Nhat, Phu Quoc, and Con Dao airports: Baggage will be checked through to the final destination. Receiving baggage at the baggage conveyor belt is not required.
▪️ Passengers departing from the remaining domestic airports: Baggage will be checked only at the connecting airport. Passengers receive checked baggage at the baggage conveyor belt and then move to the international terminal for procedures to check-in for passengers and baggage.

Details of the connecting flight process between International and Domestic/Domestic and International airports can be found in the photo in the post or at the link: https://bit.ly/Connecting_flight_BambooAirways

飛往越南，與越竹航空一起享受充滿活力的夏天
💥 兩人以上同行機票享有75折優惠： https://bit.ly/GlobalSale_Taiwan

夏天正在越南各地等待著台灣旅客的蒞臨！搭乘越竹航空寬敞的空中巴士，體驗我們的熱情的款待，期待一個奇幻的夏天假期 ☀️

只要兩人以上同行，機票享有75折優惠：
⏰ 優惠期間：2023年5月17日至5月28日。
🗓️ 航班期間：2023年5月17日至10月28日（禁運日期除外）。
✈️ 適用航線：台北 - 河內。
🎟️ 適用票價等級：經濟艙優惠票(Economy Saver)。
📱 適用銷售通路：越竹航空官方網站和手機Mobil App。

千萬不要錯過在2023年底之前與越竹航空一起探索越南: https://bit.ly/GlobalSale_Taiwan

“Travel is a beautiful thing. It expands your horizons, broadens your mind, and fills your heart with memories that last a lifetime”.

Come fly with Bamboo Airways and bring home priceless “souvenirs” along the way ✨

搭乘商務艙，歡慶越竹航空五週年
👉 國內和國際航班商務艙享有高達50％的折扣：https://bit.ly/Fly_Business_Taiwan

越竹航空商務艙提供許多服務：從越竹航空尊榮的貴賓室到熱情有禮的商務艙機組人員，以及從您踏足商務艙起即可享受的專屬特權。為慶祝我們正式啟航五週年，越竹航空為您提供高達50％的折扣優惠，這是您享受我們商務艙豪華舒適的最佳時刻！

當您購買商務艙機票時將獲得的美好體驗：
💚 經過VIP的安檢後，直接前往越竹航空獨家的尊榮貴賓室，由心體驗獨特的地域文化以及季節性的特色服務。
💚 當不使用私人空橋進商務艙時，將有專車接送您到登機口登機，抵達目的地也將接您返回。
💚 寬敞、豪華和舒適的座椅。一個極富享受的空間，可供您工作和休息，同時保持隱私。在波音787-9夢幻客機上，您可以將座位向後傾斜180度平躺，如同在家裡一樣的小睡片刻。
💚 令您最喜歡的將是我們在飛機上提供的出色菜單，獲得了數百萬乘客的讚譽。

立即提升您的體驗，預訂越竹航空商務艙機票：https://bit.ly/Fly_Business_Taiwan

Reminder: Take a moment, look up, and remember that the sky is waiting for you to fly high ⛅️

Free from all worries and cares, just let yourself drift away with the clouds with Bamboo Airways ✈️

既然可以有兩個目的地，為什麼只滿足於一個目的地呢？

從美麗的台北起飛，中轉古都河內，然後直飛倫敦享受初夏的陽光：
🔥 台北 - 河內 - 倫敦蓋特威克機場，中轉河內航班，可享基本票價最高達 15% 的折扣。

立即預訂您的航班，與越竹航空一起探索奇妙的歐洲：
⏰ 優惠期間：即日起至2023年4月30日。
🗓 適用飛行時間：至2023年6月30日。
🛫 禁運期間：
- 河內 - 台北：2023 年 4 月 27 日至 4 月 30 日。
- 台北 - 河內：2023 年 5 月 1 日至 5 月 5 日。
🎟 適用銷售管道：越竹航空官方代理。

Summer is calling: it wants to know if you have booked your vacation 👀

Whether it’s the blue seas, the high mountains, or the bustling cities, tell us your next dream destination and let Bamboo Airways take you there!

今年夏天前往越南，機票可享高達15%的優惠折扣

您正在尋找一個刺激的旅遊渡假勝地嗎？不要錯過越南河內！擁有豐富的歷史、充滿活力的文化和令人讚嘆的景色，河內就是您下一個冒險的完美目的地。

提供高達15％的優惠折扣，並體驗越竹航空的五星級服務：
⏰ 優惠期間：至2023年4月30日。
🗓 適用航班時間：至2023年6月30日。
🛫 禁運日期：
河內 - 台北：從2023年4月27日至4月30日。
台北 - 河內：從2023年5月1日至5月5日。
🎟 銷售渠道：越竹航空官方代理商。

立即預訂機票，開始計劃您在東南亞最美麗、歷史悠久的城市之一的夢想暑期渡假吧！

"Being up in the sky brings us a sense of happiness and belonging that cannot be found on the ground.

The sound of the engine, the breathtaking view, and the smiles of beloved passengers all come together to create our second home in the sky."

With April marking the start of a vibrant summer, treat yourself to a trip on the clouds with Bamboo Airways! Whether you choose to fly to the high mountains, take a deep relaxing breath or set foot on the blue beaches where gentle waves caress your feet, Bamboo Airways is on cloud nine to welcome you on board ✈️

拜訪峴港，享受璀璨的煙花節
💥 越竹航空單程機票僅需 1.615TWD: https://bit.ly/Danang_Fireworks_Taiwan

峴港有許多來自世界各地的旅客都希望可以前往的「打卡地點」。峴港還有一些特色美食，給遊客留下難忘的印象。

此外，峴港還有一場令人讚嘆的煙火表演。煙火季節即將到來，從6月3日到7月8日。現在預訂越竹航空機票，讓自己沉浸在漢江城市色彩繽紛的世界中。
✈️ 單程票價僅需 1.615TWD（不包含稅費）。

白天，參觀靈應塔與龍橋合影，享用廣式麵條和煎餅。 晚上，精力充沛地欣賞壯觀的煙火表演。 這次夏季之旅絕對會令人難忘！機票數量有限，請趕緊訂票，以免錯過: https://bit.ly/Danang_Fireworks_Taiwan

Have you ever flown with Bamboo Airways and gazed out the window at the blue sky and drifting clouds? Put aside the worries of daily life and let your mind wander as you watch the serene landscapes pass by. From the moment you step off the plane, you'll feel refreshed and energized.

Sit back, relax, and enjoy your trip to the fullest with Bamboo Airways ✈️

HAPPY INTERNATIONAL WOMEN'S DAY! 🌹

To all the strong, powerful, and amazing women around the world,
Not only today but 365 days a year, you are and always will be your own muse, inspiring those who love, cherish, and forever stay by your side, especially all of us at Bamboo Airways!

BAMBOO AIRWAYS INCREASES TAIPEI - HANOI FLIGHT FREQUENCY!
🌟 Grab your tickets for only 1,600 TWD*

With high travel demand during the spring season, Bamboo Airways will increase its flight frequency from Taipei to Hanoi starting on March 26th, 2023:
✈️ Taipei - Hanoi: 5 flights every week on Monday, Wednesday, Thursday, Saturday, and Sunday.

Visit Vietnam this spring to discover its beautiful scenery, rich culture, and delicious cuisine with 1000 discounted tickets available for only 1,600 TWD*!

Don't miss out on this special deal, book your tickets now and create unforgettable memories with us 💚

通知調整東北亞航線托運行李限額

尊敬的乘客，

由於運營因素，自2023年2月10日起，越竹航空往返東北亞的航班於經濟艙將實行新的托運行李限額政策。

航線由河內往返成田/仁川/台北的新托運行李限額為每位旅客25公斤（適用開票日為2023年2月10起新開立/更改機票，旅遊日為2023年2月10日起出發的機票）。

提醒搭乘越竹航空往返東北亞航班的乘客請依照航空公司的規定打包行李，以確保能有個順暢的旅程。

𝙷𝙰𝙿𝙿𝚈 𝚅𝙰𝙻𝙴𝙽𝚃𝙸𝙽𝙴’𝚂 𝙳𝙰𝚈! 🌹

Bamboo Airways wishes you a happy and sweet Valentine's Day with your loved ones 💚

Let's fly and love high with us on this special day!