Omnichat

🌟 Exciting Times at InnoClub Solution Day! 🌟
Omnichat was thrilled to participate in the InnoClub Solution Day organised by HKTDC 香港貿發局 and 恒生銀行Hang Seng Bank! We had an engaging panel discussion with industry experts Daniel Lo from GoGoChart, Renas Hung from Digidumpling, and Ambrose Chu from Pickupp.

We explored topics such as social media ad spend, increasing repeat purchases, enhancing customer experiences with chatbots, and building a sustainable logistics image. It was a fantastic opportunity to connect with local SMEs and share our strategy for boosting growth during the holiday season.

Thank you to everyone who joined us! Let’s keep the momentum going! 🚀

🌟 Thanks to Marketing-Interactive for featuring our Future Commerce Summit with Meta, Watsons, Hong Kong Life 香港人壽, and 眼鏡88 Optical 88 Hong Kong!

The industry leaders shared their success stories by leveraging WhatsApp:

🛍️ Watsons Hong Kong revolutionised their O+O strategy with WhatsApp commerce, offering one-on-one health consultations and streamlined checkout processes

📈 Hong Kong Life achieved 90% automation in customer enquiries and impressive 70% read rates on marketing broadcasts

👓 OPTICAL 88 enhanced customer trust through verified business accounts, achieving up to 26% click-through rates

Other key takeaways:
💡Omnichat's new WhatsApp membership system is transforming customer interactions into rewarding experiences

💡Meta's WhatsApp Flows is delivering measurable results in lead generation, appointments, and direct revenue through customised experiences

Meta, Watsons HK, HK Life and OPTICAL 88 unlock WhatsApp potential with Omnichat Omnichat, an all-in-one omnichannel customer experience platform offering conversational commerce solutions, recently hosted a highly scalable conference titled “Unlocking Revenue Potential with Omnichannel Customer Experience”.

教育業 WhatsApp 精讀班：自動收生 | 宣傳課程 | 廣播通告 | 鞏固關係

香港社會對教育行業高度重視，不論對教育機構和教師要求都相當高，傳統的招生和溝通方法已經無法滿足現代家長和學生要求。我們將深入探討如何利用 WhatsApp 在教育行業中實現自動化收生、有效宣傳課程、發送廣播通告、課程查詢以及與學生和家長建立緊密關係。

立即登記參加我們的精讀班了解更多！

📅 日期：2024 年 11 月 20 日（星期三）
🕒 時間：14:30 - 15:30
📍 模式：Zoom 網上研討會
🔗 立即登記：https://bit.ly/3UzaKHR

內容：
✅ WhatsApp 24/7 自動回覆，讓學生可以隨時查詢課程資訊
✅ WhatsApp 大量廣播課程資訊及優惠，提高課程報名人數
✅ WhatsApp 表格快速完成新生報名或問卷
✅ WhatsApp Coupon 和 WhatsApp Game 發送課程折扣，提升與學生互動
✅ WhatsApp 自動提醒，學費繳付通知、特別通告、上堂提醒
✅ WhatsApp 分類與標籤，根據學生興趣與需求，推送合適課程
✅ 整合全渠道家長學生對話、一個平台處理 WhatsApp、Facebook 和 Instagram 的學生查詢
✅ 分享大量 WhatsApp 案例

講者：Wendy Chan, Account Director, Omnichat

報名截止日期：即日至 2024 年 11 月 20 日 14:30

🌟 Unlocking the AI Power of Employee Experience 🌟
Join us for an engaging event where Workday, AWS, and Omnichat will showcase how cutting-edge technologies transform the Human Resource experience!

In today’s competitive talent market, organisations face the dual challenge of managing increasing HR workloads while attracting top talent. This seminar will reveal how effective HR strategies can streamline recruitment efforts and enhance employee retention.

🧠 What You’ll Learn:
- How Workday AI elevates the employee experience
- The role of AWS GenAI in job hunting and offers
- Leveraging Meta-verified WhatsApp with Omnichat to foster engagement and reduce turnover

Elevate your HR strategy and thrive in today’s market!

📅 Date: 28 November 2024
🕒 Time: 14:45 - 17:00
📍 Venue: Causeway Bay
🗣 Language: English
🔗 Register Now: https://bit.ly/3Ar7fMH

Don't miss out on this opportunity to transform your HR practices!

Omnichat has once again been recognized at the Asia eCommerce Awards 2024, presented by Marketing-Interactive 🏆

This year, we’ve claimed 4 prestigious awards with our prestige clients Dyson and Watsons, including 3 Golds and 1 Silver.
🌟 Gold - Best Use of Personalisation (with Dyson)
🌟 Gold - Best eCommerce Customer Service (with Dyson)
🌟 Gold - Best eCommerce Loyalty Programme (with Watsons)
🌟 Sliver - Best eCommerce Campaign - Social Commerce (with Watsons)

Our collaboration with on the "Styling Journey with Dyson on WhatsApp" campaign exemplified excellence in omnichannel retail strategy, bridging in-store and digital experiences. Through WhatsApp's powerful messaging capabilities, sales representatives delivered highly personalized customer experiences—from sharing targeted product recommendations to providing comprehensive pre- and after-sales support—creating a seamless, always-on service environment.

revolutionized the health and beauty retail experience with the "Order and Pay Express on WhatsApp" campaign, partnered with Omnichat, creating a streamlined purchasing journey powered by WhatsApp. By enabling health advisors to provide personalized product recommendations and facilitate transactions directly, the initiative enhanced customer convenience through in-chat payments and instant order confirmations while maintaining the quality of personal service.

Thank you to our clients for their continued support and also to our amazing team for their dedication and innovation. Together, we’re shaping the future of eCommerce! 💫

【 Omnichat 經典案例分享 】
知名婦幼營養食品品牌 農純鄉 運用 自動化行銷完善顧客關懷，打造高口碑的消費正循環：

➡️ 官網顧客行銷 pop up 商品推薦，助攻轉單銷售
➡️ 客服整合各社群平台，讓客服省時有效率
➡️ 運用行銷旅程進行「顧客購後關懷」，同步提升業績並打造品牌溫度

「農純鄉」為調理食品代工廠「吉康食品」的自有品牌，近年積極推動數位轉型，特別是在 LINE 官方帳號與 Facebook 上，成功累積了數萬忠實粉絲。更透過 Omnichat 為新手媽媽與年長顧客提供貼心關懷，展現品牌「同理心」的溫度，成功滿足了顧客需求，促進回購，並打造出高口碑的消費正循環。

👉 點擊看詳細 農純鄉 的成功案例 : https://blog.omnichat.ai/tw/nongchunxiang-success-story/
👉 立刻點擊看更多產業精彩案例 : https://blog.omnichat.ai/tw/

#新零售 #全通路 #農純鄉 #客服整合 #會員行銷 #對話式商務 #行銷旅程

[Omnichat Success Case Study]
Renowned Maternal and Child Nutrition Brand "Nong Chun Xiang" Uses Omnichat to Automate Marketing and Enhance Customer Care, Creating a Positive Consumer Cycle with Strong Word of Mouth:

➡️ Website Pop-Up Product Recommendations to Boost Sales Conversion
➡️ Customer Service Integration Across Social Media Platforms for Time-Efficient Support
➡️ Post-Purchase Customer Care Marketing Journeys to Increase Sales and Foster Brand Warmth

"Nong Chun Xiang" is the in-house brand of food processing company "Jikang Foods." In recent years, it has actively promoted digital transformation, particularly on its LINE official account and Facebook, successfully amassing tens of thousands of loyal followers. Through Omnichat, they provide considerate care to new mothers and elderly customers, demonstrating the brand's warm, empathetic approach. This strategy has effectively met customer needs, promoted repeat purchases, and cultivated a positive consumer cycle with high brand reputation.

👉 Click here for a detailed look at Nong Chun Xiang's success story: https://blog.omnichat.ai/tw/nongchunxiang-success-story/
👉 Explore more exciting case studies across various industries: https://blog.omnichat.ai/tw/

🌟Omnichat 品牌沙龍活動座無虛席，反應熱烈大成功！🌟

本次品牌沙龍台北場為迎接即將來臨的歲末零售大檔，特別邀請「WARX」及「丹尼船長」分享如何運用 KOL、快閃店 聚眾對標顧客，進一步運用 Omnichat 開啟消費動能，打造 OMO 銷售正循環。最後由 Omnichat 商務總監 Ken 統整零售產業的痛點，完整分享如何用社群打造忠誠顧客的高黏著消費策略。

現場與會超過 70% 零售品牌先進，與講師互動熱烈，直到活動結束仍持續與講師踴躍交流，想必也都磨刀霍霍準備好迎戰 Q4 的零售大檔了！

如果你對 10/22 品牌沙龍講題有興趣想進一步瞭解細節，或希望能夠獲取簡報及專人免費諮詢，請點擊以下連結留下資料，我們將有專人與您聯繫。
➡️ https://www.omnichat.ai/tw/

#會員管理 #顧客黏著度 #零售獲客

🌟Omnichat Brand Salon Event was a Full House with Great Success!🌟

In preparation for the upcoming year-end retail season, Omnichat’s brand salon event in Taipei invited "WARX" and "Captain Danny" to share insights on leveraging KOLs and pop-up stores to attract target customers. They discussed how Omnichat can activate consumer spending power and create a positive OMO sales cycle. Finally, Omnichat's Sales Director Ken addressed the key challenges in the retail industry, offering a comprehensive guide on building high-loyalty, sticky consumption strategies through social channels.

Over 70% of attendees were from leading retail brands, engaging enthusiastically with the speakers. Even after the event concluded, participants continued to interact actively with the presenters, preparing themselves to face the Q4 retail season head-on!

If you’re interested in learning more about the topics covered in the 10/22 brand salon or would like to receive the presentation and a free consultation, please click the link below to leave your information, and our team will contact you.
➡️ https://www.omnichat.ai/tw/

WhatsApp success story | 維特健靈 Vita Green x Omnichat: Adopt an automated chat experience and achieve click-through rate of up to 50%

We’re thrilled to share that Vita Green’s journey to transform customer engagement with has been featured by 🎖️

As a trusted Hong Kong-based healthcare brand, Vita Green partnered with Omnichat to unify customer communications, adopting an advanced WhatsApp Business Platform solution that tackled key challenges and achieved remarkable results.

By centralising its marketing, sales, and customer service into a single platform, Omnichat, Vita Green achieved a 35X higher message click-through rate and automated 60% of customer inquiries through chatbots. 🤖

Ho**ey So, Head of Customer Engagement at Vita Green, highlighted, “With a delivery rate exceeding 90%, WhatsApp has proven invaluable for reaching our customers. The platform’s automation and chat capabilities give us meaningful insights into our customers’ product preferences.”

In cooperation with Omnichat, Vita Green has enhanced customer engagement and boosted efficiency in delivering a seamless, incredible customer journey. Ready to take your business to new heights? 🎉 Let’s connect and explore how Omnichat can lead the future of chat commerce!

Full story: https://business.whatsapp.com/resources/success-stories/vita-green

【 好工具推薦 】
受眾管理再進化：OmniLink 跨渠道掌握顧客身份，提升品牌與顧客無縫銷售轉換

OmniLink 以單一連結整合多種社群服務，完整收攏顧客檔案並進行跨渠道身份整合、統一管理顧客互動
將可有效提升品牌與顧客之間無縫一致的互動體驗，提高銷售轉換。

Omnichat 「OmniLink」功能各項重點筆記：
➡️ 跨社群跳轉、綁定、觸發訊息同步完成，收攏完整顧客檔案
➡️ 將 FaceBook 受眾，導流至 LINE、WhatsApp ，擴大顧客資料庫
➡️ 社群直播導流 LINE 好友，有效提升直播成效
➡️ 整合跨渠道（FB / LINE）數據建立受眾、相似受眾

欲瞭解更多關於 的詳細功能及各項使用情境，請點擊以下連結
或私訊小編將有專人為您服務
https://blog.omnichat.ai/tw/omnilink-2/

#自動化行銷 #受眾管理

[Recommended Tool]
Audience Management Evolution: OmniLink – Seamlessly Manage Customer Identity Across Channels, Enhance Brand-to-Customer Conversion

OmniLink integrates various social media services through a single link, enabling complete customer profile collection and cross-channel identity management. This can effectively enhance a seamless interaction experience between brands and customers, boosting sales conversions.

Key Highlights of Omnichat's "OmniLink" Feature:
➡️ Cross-social media jump, bind, and trigger messages synchronized, collecting complete customer profiles
➡️ Direct Facebook audiences to LINE and WhatsApp, expanding the customer database
➡️ Drive traffic from social media live streams to LINE friends, effectively improving live stream performance
➡️ Integrate cross-channel (FB/LINE) data to create audiences and lookalike audiences

To learn more about OmniLink's detailed features and various use cases, please click the link below or send us a private message, and our specialists will assist you. https://blog.omnichat.ai/tw/omnilink-2/

Omnichat at Digital Marketing Asia 2024

🌟 Exciting News! Omnichat is thrilled to announce our participation in Digital Marketing Asia 2024, organised by Marketing-Interactive!

This event provided a fantastic opportunity to connect with marketing leaders and innovators from around the region.

A special shoutout to everyone who visited Omnichat’s booth! We loved sharing insights on WhatsApp Marketing Strategy, Flows, Customer Loyalty, and Social Ads Optimisation. Looking forward to implementing these insights for future success! Stay tuned for more updates!

𝗜𝘀 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗿𝗲𝗮𝗹 𝗲𝘀𝘁𝗮𝘁𝗲 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴? 🏠🏢

Discover how real estate agencies are leveraging WhatsApp Business API to connect with clients, streamline processes, and boost sales.

Read Full Article here: https://blog.omnichat.ai/how-real-estate-agencies-can-leverage-whatsapp-api/

WhatsApp Pricing Update: Simplifying Your Business Communication

Listen up! 📣 Meta launched new pricing updates for WhatsApp Business Platform 🚀. Find out what it means for you over here ⬇️

Key changes:
👩‍🔧 Free service conversations: Unlimited free conversations within a 24-hour customer service window.
🏷️ Per-message pricing: Simplified billing for template messages.
🌍 Expanded authentication rates: More countries are included in the international rates.

Want to know more? https://blog.omnichat.ai/whatsapp-business-platform-announces-pricing-updates-for-a-simpler-future/

🌟 What an Amazing Day at the Future Commerce Summit! 🌟

Today, we were thrilled to host a full house at our Future Commerce Summit: Unlocking Revenue Potential with Omnichannel Customer Experience. A huge thank you to our incredible speakers:

✨ Vicky Yiu, APAC Strategic Partnership Manager, Business Messaging from , who enlightened us on achieving unprecedented results with business messaging and advertising on Facebook, Instagram, and WhatsApp.

✨ Prolog Leung, Online Business Director from Watsons Hong Kong, Jonathan Ko, Chief Marketing Officer from Hong Kong Life 香港人壽, and Andrea Chan, Digital Marketing Manager from 眼鏡88 Optical 88 Hong Kong, shared invaluable insights on successful omnichannel marketing, e-commerce, sales, and customer service strategies.

✨ Our founder and CEO, Alan Chan, showcased the power of WhatsApp Flows, Customer Loyalty, and Social Ads Optimisation.

Thank you to everyone who joined us today! Your participation made the event a resounding success. Let’s continue unlocking new revenue potentials together! 🚀

📢 Discover the Future of Customer Experience at the Future Commerce Summit! 🚀
Join Alan Chan, CEO & Founder of Omnichat, as he explores AI, Social Data, Personalisation, and Loyalty.

Dive into innovative strategies that leverage AI and social data to create personalised experiences and foster customer loyalty!

📅 Date: 16 Oct 2024 (Wed)
🕒 Time: 1:30 PM – 5:00 PM
📍 Venue: 5-Star Hotel, Hong Kong

Don’t miss your chance to stay ahead in the evolving customer experience landscape!

👉 Register Now: https://bit.ly/4d6LEXk

【 OmniVerse第一階段好工具釋出：受眾管理 】
Omnichat 打通 LINE / Meta 跨渠道，更有效率地獲得精準客群

透過 Omnichat，打破 LINE OA、Meta 和 LINE LAP 之間的屏障，並可輕鬆設置「受眾包」。
你可以利用常用的分眾條件，自動生成目標受眾，減少每次推播或投廣時的重複篩選作業。
這些受眾基於第一方數據，有助於更加精準地鎖定潛在客戶。且可動態更新，確保名單持續保持精準。
並且可以直接應用於 LINE OA 推播及 Meta、LINE LAP 的廣告投放，顯著提升行銷執行效率。

Omnichat 「受眾管理」功能各項重點筆記：
➡️ 節省重複篩選、設定受眾條件的時間
➡️ 系統動態更新受眾包
➡️ LINE 受眾循環（LINE OA / LINE LAP）：透過好友行為數據，擴大接觸潛力客群
➡️ LINE x Meta 跨平台受眾循環 : 用第一方數據勾勒更趨精準的廣告受眾（排程開發中）

更有完整情境讓您徹底了解「受眾管理」的具體應用
瞭解更多關於 #受眾管理 的詳細功能及各項使用情境
https://blog.omnichat.ai/tw/audience-management/

#自動化行銷 #精準廣告

【OmniVerse First Phase Tool Release: Audience Management】
Omnichat connects LINE and Meta cross-channels, enabling more efficient targeting of precise audiences.

With Omnichat, the barriers between LINE OA, Meta, and LINE LAP are broken down, allowing easy setup of "audience packages." You can use common segmentation criteria to automatically generate target audiences, reducing the need for repeated filtering each time you send a broadcast or run an ad. These audiences are based on first-party data, helping to more accurately target potential customers. They are also dynamically updated to ensure the list remains precise. Furthermore, you can directly apply these audiences to LINE OA broadcasts and Meta or LINE LAP ads, significantly improving marketing ex*****on efficiency.

Key highlights of Omnichat's "Audience Management" feature: ➡️ Saves time by reducing repetitive filtering and audience condition setup
➡️ System dynamically updates audience packages
➡️ LINE Audience Cycle (LINE OA / LINE LAP): Expands reach to potential customers through friend behavior data
➡️ LINE x Meta Cross-Platform Audience Cycle: Uses first-party data to create more precise ad audiences (in development)

A complete scenario is available to help you fully understand the practical application of "Audience Management."
Learn more about the detailed features and various use cases of at:
https://blog.omnichat.ai/tw/audience-management/

📢 Join Us at the Future Commerce Summit! 🚀
Unlock unprecedented results with Meta Business Messaging at our upcoming session led by Vicky Yiu, APAC Strategic Partnership Manager, Business Messaging at .

Discover how to harness business messaging and advertising across Facebook, Instagram, and to accelerate growth and enhance customer engagement.

📅 Date: 16 Oct 2024 (Wed)
🕒 Time: 1:30 PM – 5:00 PM
📍 Venue: 5-Star Hotel, Hong Kong

Don't miss this opportunity to gain insights that can transform your business!

👉 Register Now: https://bit.ly/4d6LEXk

𝗪𝗮𝗻𝘁 𝘁𝗼 𝗳𝗶𝗻𝗱 𝗮𝗹𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝘃𝗲𝘀 𝘁𝗼 𝗦𝗠𝗦? 𝗜𝘀 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮𝗻 𝗮𝗽𝗽 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗿𝗼𝘂𝘁𝗲?

Since the Malaysian government announced stricter SMS communications, many businesses have been searching for alternatives to connect directly with their customers. Some have built websites or apps, hired more customer service representatives, or expanded their telemarketing teams. However, 𝘀𝘄𝗶𝘁𝗰𝗵𝗶𝗻𝗴 𝘁𝗼 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗣𝗜 𝗳𝗼𝗿 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴, 𝘀𝗮𝗹𝗲𝘀, 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝗮 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗰𝗮𝗹 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵.

Here's why:

🚀 𝗥𝗲𝗮𝗰𝗵 𝗮 𝗺𝗮𝘀𝘀𝗶𝘃𝗲 𝗮𝘂𝗱𝗶𝗲𝗻𝗰𝗲: Connect with your customers and potential customers directly where they're already spending time.
🚀 𝗥𝗲𝗱𝘂𝗰𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗰𝗼𝘀𝘁𝘀: Avoid the expense of building and maintaining a separate app.
🚀 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗲 𝘁𝗶𝗺𝗲-𝘁𝗼-𝗺𝗮𝗿𝗸𝗲𝘁 (𝗧𝗧𝗠): Start engaging with customers quickly and easily. Implementing WhatsApp Business API typically takes a minimum of three months.
🚀 𝗘𝗻𝗵𝗮𝗻𝗰𝗲 𝘂𝘀𝗲𝗿 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻: Tap into WhatsApp's vast user base to attract new customers.

Leverage WhatsApp, the #1 platform for active monthly users, now. Let us help you convert conversations into customers.

👉🏼 👉🏼 https://buff.ly/4geMLqu