Delivery Management Guide

Calculating your average time per delivery is easy; simply add the total days it took for separate items to be delivered, and divide that by the number of deliveries. If you have thousands of deliveries you can consider taking a random sample of ten or 100, or some other manageable number to add up. Some use workweek days, but with some shipping carriers operating seven days a week, you can include those as delivery days.

Know your average time per delivery
Your average time per delivery can depend on many factors, specifically the location of your clients. If you consistently ship locally and your clients enjoy free two-day shipping, that’s one thing, but if you ship across the country or even ship internationally, you should pay closer attention to your average time per delivery. This is not only so your customers know what to expect, but so you can problem-solve if there is a delay and work on reducing shipping time.

Monitor delayed deliveries
How often are there delays in your delivery system? Delivery exceptions occur in an entropic world from time to time due to inclement weather or road construction. But identifying what caused them is an important aspect of delivery management. If delivery delays occur far too frequently and for things within your control, it might be time to take a step back and consider your options.

Documenting your delayed deliveries can help you identify a pattern if there is one. Or, a list of the most common causes, which is the first step to solving those problems, especially if they occur regularly and are within your control.

How to measure the efficiency of your delivery management system?
Now that we know why a delivery management system is important, especially with the rise of customer expectations, we invite you to take a look at your delivery management system to see how efficient it actually is.

Delivery management starts with a strong fulfillment and logistics strategy. The fulfillment experience involves picking and packing items and shipping orders through the most optimized route in terms of speed and cost.
But without the proper fulfillment infrastructure and supply chain technology in place, the ability to deliver orders quickly and accurately can be a challenge.

Why is delivery management important?
With ever-increasing customer expectations, on-demand logistics solutions are becoming an essential component of the supply chain.
Online retailers are feeling the pressure of delivering customer orders quickly to boost brand loyalty and stay competitive.

Since online shoppers expect fast delivery, from same-day delivery to 2-day shipping, delivery management continues to be an essential part of running a successful ecommerce supply chain.
It’s important to note that order fulfillment and inventory management both play a key role in delivery as they can either speed up or slow down the process.

What is delivery management?
Delivery management is the overseeing of the transportation of finished goods from one location to the next. For ecommerce businesses, it means optimizing last-mile delivery for shipping customer orders. Delivery management is your ability to manage your deliveries to arrive on time and undamaged.

A great delivery experience is what builds customer loyalty and makes brands stand out from their competitors.

But as an ecommerce operator (and not a carrier), you might be thinking: do I have much control over delivery operations?
The answer is — “yes!” In today’s fast-growing industry, there are endless ways to improve the delivery process, especially with the right systems in place.

Delivery Management Guide updated their business hours.

Want to know the secret to creating a memorable post-purchase experience?

Fast, reliable, and consistent delivery.

Here are the facts:

41% of consumers are willing to pay more for same-day delivery.
43% of online shoppers view fast and reliable delivery as the most important factor when shopping online.
70% of US customers will choose a brand over a competitor if they provide more delivery options.

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