CXE, Inc.

✈️ Celebrating with CXE Inc. ✈️

At CXE Inc., we appreciate the aviation industry's vital role in connecting people and fostering global progress.

On this , we recognize and celebrate the outstanding efforts of airport staff and employees who consistently deliver exceptional guest experiences.

As the aviation sector evolves, enhancing travel experiences for passengers worldwide, we extend our gratitude to the dedicated professionals who ensure every journey is safe and seamless.

Today, we honor your commitment and excellence. Thank you for keeping the skies safe and the world connected.

Discover how CXE Inc. can elevate your EX and CX experiences!

The Power of Appreciation in Business

Feeling valued and belonging are fundamental human needs.

In business, saying "thank you" goes beyond courtesy and can directly impact employee performance, customer retention rates, customer experiences, and overall organizational success.

At CXE, we understand that every company is unique. That's why we offer custom Recognition & Appreciation programs tailored to your specific needs and goals.

Our programs motivate employees to achieve CX goals and recognize consistent, optimal service delivery. Let us show you how!

CXE, Inc. had an incredible experience at the 39th Annual AMAC Airport Business Diversity Conference 2024!

We were thrilled to connect with industry leaders and showcase our commitment to advancing diversity and inclusion in aviation. As a proud and active member of AMAC for over nine years, we’re honored to contribute to this vital cause.

Thank you, especially to all our notable visitors and customers who joined us. Discussing our innovative and successful customer (CX) and employee experience (EX) improvement programs was a pleasure.

Here are some highlights from the event!

Contact us today to learn more about our EX and CX training programs.

Boost Your Bottom Line with Peak Passenger Times!

Leverage peak passenger times to drive revenue, empower employees, and enhance customer satisfaction with strategic upselling.

Here’s how to empower your bottom line:

👉 Communicate and reinforce upselling goals.
👉 Demonstrate best practices and model the behavior.
👉 Hold staff accountable with recognition and rewards.
👉 Turn upselling into a fun, engaging game to boost motivation and performance.

Let us show you how to elevate your retail strategy and maximize your revenue potential!

The millennial customer journey is hybrid in Digital and Physical: reading reviews online, purchasing in-store, or buying products online.

Retailers face the challenge of consumers entering stores with prior research, leading to frustration if they can’t find products or knowledgeable staff.

So, are you mapping the Customer Experience journey with a Phygital Blend?
Increased phygital immersive experiences build greater trust.

Key Strategies:

👉 Evaluate Touchpoints: Identify gaps where digital enhancements can improve in-store experiences.
👉 Omnichannel Insights: Use mystery shoppers to gain valuable insights and fulfill brand promises.
👉 Employee Experience: Focus on staffing and training to enhance your Phygital CX.

Enhance Your CX: Join our training programs to turn insights into impactful actions.

Connect with us to learn more!

Deliver your CX promises with the Power of Mystery Shoppers!

At the heart of exceptional customer experiences is the dedication of our Mystery Shoppers, helping companies measure their service experience. Their insightful feedback and commitment drive improvements in every customer interaction.

Benefits of a Mystery Shopping Program:

👉 Track Business Strategies: Gain insights to refine your approach.
👉 Understand Customer Perception: See how customers view your products and services.
👉 Encourages Excellence: Acknowledge top performers to maintain high standards.
👉 Fosters Motivation: Rewarding dedication boosts morale and performance.
👉 Enhances Feedback Quality: Consistent recognition leads to even better insights.

Be the CX superhero your customers deserve! Explore our CX performance measurement to turn insights into impactful actions.

Customer experience is at the heart of every successful business relationship.
Bridging the gap between current skills and what's needed for exceptional CX is crucial for future-of-work.

Skill Gap Reality: 87% of companies face or expect skill shortages.
Economic Impact: There is a potential $8.5 trillion loss in the US by 2030 due to talent shortages (Source: McKinsey & Company).

Keep skill gaps from holding you back at the individual, team, or organizational level. Invest in your people and future-proof your business through strategic measurement, training, coaching and recognition!

Need a roadmap for CX skill enhancement? Contact us today!

&D

The CXE team is thrilled to announce that Lise D'Andrea, President & CEO of CXE, and Shawntè Buck, Director of CX Strategy, will be attending the 39th Annual AMAC Airport Business Diversity Conference from August 3–7, 2024, at Nashville International Airport, TN.

Event Highlights:

👉 Dates: August 3–7, 2024
👉 Location: Nashville International Airport, TN
👉 Focus: Enhancing diversity and inclusion in aviation

CXE has been a proud and active member of AMAC for more than 9 years, serving on the Conference Planning Committee and presenting and facilitating online and in-person AMAC events!

At CXE, we're committed to driving transformative change in employee and customer experiences. We look forward to bringing fresh insights and forging partnerships that drive mutual success.

Join us as we discuss advancing diversity and inclusion in aviation, connect with industry leaders, and explore new opportunities for collaboration.

We look forward to seeing you soon!

For more details about the conference, visit https://diversitycomm.net/event/39th-annual-amac-airport-business-diversity-conference/.

To learn more about our CX and EX solutions, visit https://www.cxeinc.com/

Skill Up, Scale Up: The ROI of Employee Training

Success backed by data reveals the impact of investing in employee learning:

📊 'Companies with more effective training programs have higher win rates, higher levels of job satisfaction, and faster ramp-up time for new hires.' (Hubspot)
📊 'Companies with structured training programs experience a staggering 218% higher income per employee than those without.' (Deloitte)

Your employees are your greatest asset.

Invest in their growth & development to foster a thriving culture that drives business success.

Lead the way to a thriving workplace!

Contact us today to discover how investing in employee development can transform your business!

Data is power!

Mystery shopping provides a wealth of actionable insights that help you identify trends and areas for improvement in your customer experience (CX).

The outcome? Reduced employee turnover rates, improved employee skills, enhanced customer satisfaction and boosted revenue.

Contact CXE today to see how we can help you transform your customer experience!

Craft a unified service culture that sets you apart.

Begin by empowering your frontline support teams with the latest knowledge and skill-building tools to help them create a thriving and positive service culture.

Wondering how?

CXE helps businesses create engaging, learning-based employee experiences that lead to memorable customer experiences.

Let us show you how!

Confident, Skilled employees = Satisfied customers!

Our Learning & Development programs go beyond theory, focusing on practical applications to develop essential customer service skills, including active listening, problem-solving, rapport-building and more!

Ready to elevate your customer experience? Contact us to learn more about our customized L&D solutions.

&D

Ever wonder what happens behind a seemingly ordinary customer interaction?

At CXE, we use mystery shopping to unveil hidden opportunities for improvement and elevate your customer experience.

Our expert mystery shoppers provide invaluable data that helps you:

👉🏻Identify service gaps before they impact customer satisfaction.
👉🏻Gain actionable insights to optimize employee training and interactions.
👉🏻Utilize results to enhance and support coaching efforts
👉🏻Drive measurable results that translate to customer loyalty and business growth.

Ready to unlock the power of mystery shopping? Contact us today!

'86% of consumers are willing to pay more for a better customer experience.'

Optimizing the customer journey and delivering a seamless flying experience requires enhancing and evaluating every touchpoint to fly high with customer success.

Each detail of the journey impacts their impression of your brand, from interactions with staff to the overall vibe.

How do your employees engage with customers and each other?
Is it seamless? Is it a positive vibe?

The people they interact with can be the difference between a forgettable and unforgettable experience.

Let's create an airport vibe that leaves a lasting positive impression! Contact us at https://www.cxeinc.com/contact-us for a comprehensive CX plan.

What are you doing to prioritize CX today and your Customer and Employee Experience initiatives? Share your thoughts in the comments!

Transform Potential into Performance with L&D.

Investing in Learning & Development (L&D) empowers teams across industries to deliver exceptional customer experiences. Our programs foster a culture of excellence, helping employees exceed expectations in every interaction.

Key Benefits:

✅ Boosted employee satisfaction and engagement
✅ Heightened customer satisfaction and loyalty
✅ Cultivation of future leaders within your organization

Discover how L&D can elevate your team's performance.
Explore our success stories!

Mystery Shopping 2024: Unveiling the Future of CX

The customer experience landscape constantly evolves, and mystery shopping is no exception.

As we navigate 2024, here are some key trends to watch:

👉🏻Tech-powered Insights: Expect to see a rise in AI-driven data analysis, extracting deeper insights from mystery shopping data.
👉🏻Omnichannel Experience Evaluation: Mystery shopping will go beyond physical stores, encompassing online interactions and social media engagement.
👉🏻Focus on Employee Experience: A happy workforce leads to happy customers. Mystery shopping will delve into employee engagement and internal processes.

Stay tuned for a more in-depth exploration of these trends!

#2024

Mystery Shopping: The Key to Unlocking Success!

Ready to unlock the potential of your business?

Mystery shopping isn't just about identifying gaps but driving measurable results.

Celebrating results and success with our clients is what makes us happy!

Contact CXE today and see how mystery shopping can help you achieve your business goals!

Unlock The L&D Advantage: Boosting Customer Satisfaction and Loyalty with Expert Training

At CXE, our Learning & Development (L&D) programs empower your employees to deliver exceptional customer experiences.

Our data-driven approach shows how practical training can significantly enhance customer satisfaction and loyalty.

Key Stats:

✅ 85% of companies report higher customer satisfaction with L&D.
✅ 76% of customers prefer businesses with well-trained employees.
✅ 70% see improved customer retention within a year of robust L&D programs.

Check out our data visualization and discover how our expert training can transform your customer experience!

Investing in Learning & Development (L&D) empowers your workforce to deliver exceptional customer experiences.

Comprehensive training ensures teams are equipped to make every interaction seamless and enjoyable.

When employees thrive, customers do, too.

The CXE team wishes everyone a Happy Independence Day!

Today, we celebrate this great nation's incredible impact and inspiring story.

Let's take a moment to honor our history, cherish our liberty, and look forward to a brighter future together.

Have a safe and joyful July 4th!

Let's get ready for MSPA ShopperFest Webinar! When - 5/22/2024 at 7pm EDT!
Hosted by Eileen Wirz, CXE, Inc., Marguerite Andriola Turner, Elite CX and Dan Bradley, CX Orlando!! Come join us and learn more about ShopperFest 2024 in Orlando Florida - June 21-23!! Register at MSPA Americas!!!

Meet the CXE Team! Today we're starting with Trent Hicks, our CX Program Administrator. Let's congratulate him on his new position!

Here's a peak at some of his favorite things to get to help you get to know him:

🔸 Favorite Hobbies: Cooking at home, trying new restaurants and video games/arcade games

🔸 Fun Fact: "I’m tech savvy! Self-taught how to fly and fix drones (mostly FPV) and I also taught LEGO® Robotics in the past."

🔸 Why He's Passionate about CX & EX: "My passion thrives on my ability to help people learn, grow, and measure their results, while also doing the same in my own aspects... I’m always learning new techniques or methods that gives me a wider variety of ways to help people and engage in what their needs are."

🔸 Favorite Part of Working at CXE: "I enjoy working and collaborating with all the different individuals with the company. Everyone is uniquely talented in their own way and have this blue diamond quality that tends to sometimes leave me in awe at some of the things they accomplish both inside and outside of the work environment."

We believe celebrating successes is a crucial part of motivating employees to continue to deliver exceptional service. That's why we were so excited to receive these kind words from Michele Garcia at Areas USA about our Customer Experience Culture Summit!

Now it's your turn -- let's create a space where we can celebrate each other's wins! Share YOUR CX or EX "Wow" Moment with us in the comments.

Happy National Compliments Day! Did you know that Compliments are a crucial factor in improving CX & EX?

It's true! By positively reinforcing and recognizing best practices, employees are motivated to continue to deliver exceptional customer service that directly impacts their job satisfaction, customer experiences and the organizational bottom line!

CXE’s customized Employee Recognition & Appreciation programs can help!

Learn more here: https://bit.ly/3r005GR

Join us in celebrating by tagging a CX professional in the comments that excels at their job!

At CXE, we understand the world of work is changing. Connect with us to design an employee-centric customer experience program that begins with exploring the existing service culture, current engagement levels and organizational readiness for change.

This assessment informs our Strategic Components Model so we can develop an integrated strategy that initiates positive change and performance improvement across the organization.

Learn more about each component here: https://bit.ly/3AjKgRm

CXE Strategy At CXE, we partner with our clients to craft a unified and thriving service culture that sets them apart. By creating engaging experiences for employees, and memorable, differentiated experiences for customers, we help clients chart a course towards new heights of excellence.

Today we reflect on Dr. Martin Luther King, Jr.'s life and his incredible work in service to others.

As you begin building your strategy for 2023, what CX and EX strategic components will matter to you most in the coming year?

At CXE, we believe a truly successful plan will BOOST employee engagement, SPARK customer delight and DRIVE organizational success, and should include, at minimum:
🔸 Leader & Manager Development
🔸 Performance Measurement
🔸 Recognition & Appreciation

Join us in the coming months as we explore each of these priorities, and how to strategically transform and sustain thriving service cultures. Leave a comment below to let us know your CX & EX plans and priorities to engage your workforce in 2023!

Happy New Year from the CXE team! We hope you'll join us in celebrating a New Year of Stellar Customer and Employee Experiences!

What are you most looking forward to in the New Year?