Welcome to Thomas' Treasure Box. A place to find all things creative - glassware, signs, decals, tiles, pvpp, sewing, applique, and more!
Once an order is placed, I start production within 2 days. Orders will not be fully ready to ship for 2 weeks, but our production process (printing and sorting orders, preparing production lists, ordering supplies, etc) starts within 2 days. Because of this, any changes requested more than 2 days after the order is placed may not be possible. This includes cancellation requests, color and/or addre
ss changes. Please be sure of your order at the time it is placed, as we work as quickly as possible to deliver your goods. Orders cancelled before production is started will incur a 10% cancellation fee. This fee covers the cost of Paypal fees as I am not refunded when an order is cancelled and refunded. All orders are shipped USPS first class or priority mail with tracking. **PLEASE make sure the address you leave at checkout is COMPLETE and CORRECT, as this is the address I will ship your order to. I cannot be held responsible for orders shipped to an incorrect address due to your error. ** Unfortunately, USPS does not 'guarantee' delivery time, except for Express service. Once I ship orders, I cannot be held responsible for the shipping time. While most orders take 2-4 days to arrive once shipped, there have been occasions when the shipping time is longer. If you would like to ship Fed Ex or UPS please message me. Customer satisfaction is a top priority! If there is an issue with your order, please do not hesitate to contact us. Please be sure to check over your order as soon as it arrives. Great care is taken to ensure you receive an exceptional product, however, should you have an issue with your order you must contact me within 2 days of delivery. Delivery time is based on the delivery tracking number. If there is ever a time when a refund is appropriate, items must be returned in original condition before refund will be given. In general, refunds or exchanges are only allowed if there is a shop error. We cannot be responsible for post office errors or post office delays. If a return is approved, the item must be received within 7 days of the approval. Anything returned outside of the seven days will be returned to you. Please note that our glassware items are handmade with love, so please only hand wash with care. Holiday Items Cutoff Dates:
Valentines' Day items : order by Jan 31
Mardi Gras items: order by Jan 31
St Paddy's Day items: order by March 6
Easter items: order by March 25
***these cutoff dates are tentative and are subject to change***
