Fox Force
Renowned Staffing Firm
Currently accepting clients
We are hiring for a Call Center Representative to join our all-star team in Canton, Ohio.
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities:
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
Requirements:
• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.
Click here to claim your Sponsored Listing.
Category
Website
Address
Canton, OH
44702
Opening Hours
Monday | 8am - 6pm |
Tuesday | 8am - 6pm |
Wednesday | 8am - 6pm |
Thursday | 8am - 6pm |
Friday | 8am - 6pm |
2884 Whipple Avenue Northwest
Canton, 44708
We put hundreds of people to work every day. Let our expert recruiters help match your skills to the
4671 Whipple Avenue NW
Canton, 44718
Finding your next great job is easy with GreatWork. As a job seeker, it is free to you to work with a
4329 Whipple Avenue, NW
Canton, 44718
Recruit, train and educate Airmen to deliver airpower for America.
6545 MARKET Avenue NORTH
Canton, 44721
We value talent & we match that talent to the right opportunity.
4942 Everhard Road NW
Canton, 44718
Let Accurate Staffing help you find your new career with our decades of combined experience.
4675 Dressler Road NW
Canton, 44718
We help people find great jobs and companies in our community find great works to meet their needs.
3730 Tuscarawas Street W
Canton, 44708
Minute Men Staffing Canton provides short-term, long-term and permanent staffing services for Canton and surrounding cities.