Identity Group

This week our employee spotlight is Kalissa Officer! Kalissa is a Project Manager who joined our pre-production team at Identity Group last fall. Time and time again she has demonstrated her flexibility and work ethic. We appreciate her problem-solving skills and her desire to meet the needs of our clients! Thanks for all you do Kalissa!

This is a sign for all the dads to have a Happy Father's Day! May your dad jokes be many, and the eye rolls from those jokes be few.

Some paint, a little magic, and voilà! A beautiful sign for Truist. We are honored to provide the signage for all Truist locations!

T-minus 2 days until the SEGD Conference!

We're so excited to be a part of such an amazing conference. If you're seeing this it's a sign (pun intended) to stop by our booth and say hi! 👋

This , we're giving you an oldie but a goodie! Fifteen years ago, we helped create interior signage for the tallest building in the world, the Burj Khalifa. They wanted a high-quality product that would last, so we made signs using thermal compression. Using thermal compression, we were able to not only create signs that last but also create signs that could show the small details of the Arabic language.

If you're ever in the Burj Khalifa, keep an eye out for our signs! 👀

Warm beach days with friends and family are on the horizon has us thinking about a recent project we completed in Boca Raton, Florida. We were able to create some wayfinding signage and some fun tropical accents, and we think it turned out great!
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We recently completed this project for one of our clients, and we think it looks stunning! Our signs helped add a warm and inviting vibe to the whole space.

In lieu of we wanted to let everyone know that we're taking a new approach to how we make signs. What do you guys think?
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Happy Star Wars Day! May the 4th be with you!

We added some beautiful wood signage to the Salesforce offices in San Francisco, CA!

We recently had the pleasure of installing some beautiful signage for one of our client's corporate offices!! Check it out!

We've got a new booth for our trade shows! 🎉 It's probably a...sign, that you should come by our booth and visit us if we're at the same trade show! 👋

Before ➡️ After! This space went from basic to beautiful in no time, and that Kitchen sign just helps it pop! What do you guys think?

We’re so excited to be out here at !

Stop by and see us at booth number 3️⃣1️⃣0️⃣9️⃣.
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Sometimes four eyes are better than two! 👀 👀 We make sure everything is checked before it's shipped out to ensure the best quality!

An indigo sign for Hotel Indigo! 💙 We love how this sign turned out, what do you think?

Identity Group is a fast-paced, ever-changing environment delivering exciting sign projects to major hospitality and custom brand clients nationwide. The Project Manager is a key part of this service, responsible for overseeing and monitoring all
aspects of signage packages from the concept stage through installation.

This position requires the management of multiple projects simultaneously through concept creation, design, wayfinding, estimation, processing, manufacturing, and installation. Will interact closely with Sales personnel and customers, including General Contractors, Designers, Architect firms, Sign Consultants, and other Sign Manufacturers.

Project Managers also support and work with (and in some cases, the direct flow of work as needed) Sales Support teams, the Sales teams, and the
Manufacturing/Operations teams. Represent the Company through verbal and electronic communication in a professional, timely manner. Possess strong analytical, critical thinking, and problem-solving skills. This is a vital role in our Company growth initiative, and the candidate must possess outstanding communication skills as well as be extremely organized and detail-oriented.

Essential Functions:
• Review contracts and bids for job requirements, help define the Scope of Work and ensure paperwork is completed.
• Facilitate quoting and production of Signage with the client and drive both the client and the internal team to meet time table for production and installation.
• Coordinate sign packages with Design, Wayfinding, Purchasing, Production, Finance, and Third-Party Vendors throughout the project.
• Follow-up with project stakeholders as needed to move projects forward promptly.
• Communicate with the client throughout the project to assist with clear expectations and visibility.
• Ensure the latest art drawings are per the customer’s specifications; all necessary paperwork is completed and authorized by the customer.
• Assist in assigned Brand Management of Sign Package Specifications.
• Identify, research, and resolve customer complaints and issues and escalate as needed.
• Build knowledge with all Identity Group websites and products.
• Detail-oriented
• Strong organizational and communication skills.
• Maintains confidentiality of Client, Company, and employee information.
• Become familiar with resources, and assist in streamlining processes and procedures.
• File Emails in Project Correspondence folders – Improve Customer experience.
• Demonstrate passion with urgency to be responsive to customer needs and requests received via phone and email.
• Confirm Production lead time with Purchasing and Manufacturing and communicate with the client.
• Partner with team to facilitate even project distribution when possible.
• Answer Customer questions by partnering with other departments when needed.
• Assist by facilitating one point of customer service contact throughout the process.
• Assist in providing phone support to clients as needed.
• Record new projects in the job management software (Hubspot/Teamwork) to ensure projects are moving through the process; date each project for tracking.
• Log time using the company-provided system to adequately account for labor costs to each project.
• Assist AR/AP Reporting oversight on accounts without a VP or Account Director.
• Communicate professionally via email and phone including using Grammarly to improve tone and grammar.
• Keep a clean and orderly work area.
• Perform other job functions as assigned by the manager or designee.
• Comply with all Identity Group policies and procedures.

Education and Experience:
• High School Diploma or GED is required, Bachelor’s Degree Preferred.
• Proficient with Microsoft Office Suite, Adobe Illustrator, and Filemaker desired.
• Prior Customer Service is required.
• Must be able to communicate in a professional manner (oral and written).
• Two years of project management experience preferred.

Physical Requirements:
• Regularly must be able to sit, talk, see, hear and occasionally walk and stand.
• Must occasionally stoop, kneel, crouch, reach and handle with frequent use of fingers for keying.
• Frequently may lift up to 10 lbs.

Identity Group is a fast-paced, ever-changing environment delivering exciting sign projects to major hospitality and custom
brand clients nationwide. The Talent & Organizational Development Manager is a key part of this service, responsible for
planning, developing, implementing, and administering development and training programs for all Company employees. This role also acts as liaison and advisor to Senior Leadership with respect to employee appreciation, recognition, and retention.

Essential Functions:
▪ Develops, implements, and leads a robust onboarding process.
▪ Designs and implements a variety of developmental initiatives, action plans, programs, and training materials.
▪ Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
▪ Designs and develops HR training programs for management and employees.
▪ Creates learning activities, audio-visual materials, instructor guides, and lesson plans.
▪ Leads business optimization initiatives by conducting individual and group training sessions for employees.
▪ Oversees the implementation and ex*****on of the company HIPO program.
▪ Manages the individual development planning process for executives and emerging leaders.
▪ Manages the performance management process to ensure accurate and valid workforce performance measurement
and identifies areas for improvement.
▪ Measures the impact of developmental activities on employee performance, efficiency, retention, and job satisfaction.
▪ Administers the implements a company-wide performance-based incentive bonus program.
▪ Oversees the implementation of a company intranet portal.
▪ Develops and organizes strategy for formalizing and increasing employee recognition and enhancing employee
appreciation activities.
▪ Maintains confidentiality of Company employees
▪ Complies with all Identity Group employee policies and procedures.
▪ Performs other job functions as assigned by manager or designee.

Education and Experience:
▪ Bachelor’s degree in organizational development, Human Resources, business administration, or in a similar relevant
field.
▪ Two plus years’ experience in organizational development in a manufacturing environment.
▪ Excellent interpersonal as well as verbal and written communication skills.
▪ Strong presentation and facilitator skills.
▪ Proficient with Microsoft Office Suite.
▪ Experience designing and implementing effective training and development programs.
▪ Adept with a variety of multimedia training platforms and methods.
▪ Ability to evaluate and research training options and alternatives.
▪ Strong organizational and leadership skills and the ability to handle multiple priorities/projects is required.
▪ Ability to manage multiple projects simultaneously and working effectively across several departments.

Physical Requirements:
▪ Regularly must be able to sit, talk, see and hear and occasionally walk and stand.
▪ Sedentary work, frequently may lift up to 10 lbs.
▪ Must occasionally stoop, kneel, crouch, reach, and frequently use fingers for data entry.

Identity Group is a fast-paced, ever-changing environment delivering exciting sign projects to major hospitality and custom brand clients nationwide. The Director of Plant Operations is a key part of this service, responsible for developing and integrating best practices into the Cookeville Campus’ daily operations.

As an agent of positive change, he/she is a highly motivated, adaptable, and detail-oriented leader with great interpersonal skills. He/she will confidently implement,
manage and report KPI’s on operational efficiency, project forecasting, department finances, and employee performance to
ensure the business continuously produces the best possible product for its customers.

Primary Responsibilities:
▪ Manage manufacturing team leads and employees with an accountability-driven culture of safety, quality, service, cost, and continuous improvement methods.
▪ Identify process gaps that may delay manufacturing or hinder delivery. Coordinate production schedules with customer needs.
▪ Responsible for safety, quality, inventory, 6S/Workplace Organization, employee morale, and efficiencies.
▪ Must be high energy and able to prioritize and multi-task in a fast-paced and rapidly changing environment.
▪ Continuously optimize pre and post production processes and shared systems through in-depth analysis and
measurable action.
▪ Collaborate with Sales personnel and project managers to assess and determine resource allocations, needs, and priorities.
▪ Develop a deep understanding of the customers, products, and operations.
▪ Communicate progress towards set goals and challenges with colleagues and collaborate on shared solutions.
▪ Manage departmental expenses against budget.
▪ Comply with all Identity Group policies and procedures.
▪ Perform other job functions as assigned by Sr Leadership.

Requirements:
▪ Strong leadership and cross-functional working skills. Must work well within teams and be able to lead effectively.
▪ Excellent organizational, communication, and management skills. Demonstrated ability to manage multiple projects and
priorities.
▪ Expert knowledge of workflow management and project management from concept to final delivery.
▪ Passionate about professional and timely communication with team members and Sr. Leadership.
▪ Ability to remain flexible and calm in high-pressure situations and adjust as multiple moving parts consistently change.
▪ Proficient in Microsoft Office Applications (Excel, Word, and Outlook).

Physical Requirements:
▪ Regularly must be able to sit, talk, see, hear and occasionally walk and stand.
▪ Continuous standing may be required as well as frequent lift/push/pull up to 20 lbs.
▪ Must occasionally bend, stoop, kneel, crouch, reach and handle and frequent use of fingers for keying.

Education and Experience:
▪ High school diploma or equivalent required; Bachelor's Degree preferred.
▪ 15+ years of experience in the Operations leadership role required.
▪ Experience in Lean Manufacturing.

Position Summary:
Identity Group is a fast paced, ever changing environment delivering exciting sign and visual décor projects to
major hospitality and custom brand clients nationwide. The Graphic Artist is a key part of this service utilizing
graphics software to prepare files for signs production. They interact with Project Managers to prepare files as
well as communicate with production staff as a resource during fabrication. Communication directly with
customers occurs frequently. Extended hours and weekend work occur regularly, and are mandatory in the event
the production schedule requires it.

Essential Functions:
• Reads and interprets work orders and technical drawings.
• Performs Pre-flight and Production Art Creation for both Print and Fabrication Sign Manufacturing.
• Utilizes Adobe Illustrator, InDesign, Photoshop, Esko Preflight Esko Automation, and Flexi.
• Creation and manipulation of Evacuation Art with code compliance.
• Archives Customer source files in accordance with Identity Group file structure.
• Applies customer supplied artwork to create production art files.
• Communicates effectively both internally and externally through verbal and written communication.
• Performs work in accordance with Company and national safety standards.
• Demonstrates regular and consistent daily attendance.
• Maintains confidentiality of Company information.
• Complies with all Identity Group policies and procedures.
• Performs other job functions as assigned by Manager or designee.

Requirements:
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Demonstrates the ability to develop knowledge of commonly used materials and substrates.
• Must be able to read and understand process instructions and work orders.
Physical Requirements:
• Regularly must be able to sit, talk, see and hear and occasionally walk and stand.
• Sedentary work, frequently may lift up to 10 pounds.
• Must occasionally stoop, kneel, crouch, reach, grasp, and frequently use fingers for keying.

Education and Experience:
• High School Diploma or GED required.
• 1-3 years’ Experience with Illustrator, Photoshop, and InDesign.
• 1-3 years’ Experience in printing or sign manufacturing industry.

Identity Group is a fast-paced, ever-changing environment delivering exciting sign projects to major hospitality and custom
brand clients as well as office products nationwide. The Engineering Services Manager is responsible for managing personnel to provide support services for all technical areas at the Cookeville Campus. Those services include Manufacturing & Industrial
Engineering, Product Engineering, Development & Design of product and processes, and Production & Facilities Maintenance. In addition to management, the position provides Engineering assistance directly to production, customers, estimators, and offsite campuses.

Essential Functions:
• Develop, implement, and maintain processes and procedures to ensure adequate engineering discipline is exercised in the equipment and process development. This could include FMEA’s, capability studies, process flowcharts, scrap reduction, improvement in productivity, etc.
• Ensure manufacturing equipment and tooling is available to run production as required.
• Develop, implement, and maintain equipment standards and engineering standards.
• Checks that the assembly and production processes adhere to standards and procedures.
• Increase plant capacity by improved process and equipment reliability through continual improvement.
• Develops manufacturing strategy and specifies short-term and long-term plans and programs.
• Reviews and approves plans for the control of planned outputs, budget spending, productivity, engineering services effectiveness, and human capital utilization.
• Promote an attitude of customer responsiveness in dealing with production issues regarding customer concerns.
• Reviews and approves cost control reports, cost estimates, and manpower and facilities requirement forecasts.
• Estimate equipment, tools, and floor space requirements to support new and existing business.
• Oversee management of Operations’ capital budget projects.
• Establishes goals, monitors, and evaluates the performance of direct reports as well as career plans. •Identifies key employees for growth and succession planning. Teach, coach, and develop personnel. Identifies training needs, initiates
development plans of direct reports, and recommends effective personnel actions.
• Ensures competitiveness for the company through motivational aspects which stress the importance of discipline and
participation in company continual improvement.
• Ensure adequate personnel support is available for all processes and equipment on all shifts, whenever production is
running.
• Complies with all Identity Group policies and procedures, including maintaining the confidentiality of Company and employee
information.
• Represent the Company in business and community activities when appropriate.
• Performs other job functions as assigned.

Skills and Qualifications:
• Analytical and problem-solving skills, with an attention to detail.
• Verbal and written communication skills.
• Strong leadership skills and teamwork mentality, with the ability to influence others to follow rules and regulations.
• Able to function as part of a multi-cultural team.
• Strong organizational and planning skills.
•Understanding of quality disciplines, such as PDCA and ISO9000.
• Demonstrated communication and facilitation skills.
• Fluency in PC tools: Microsoft Office, Microsoft Project, Outlook, and Minitab.
• Able to travel overnight both domestically and internationally.
• Program Management certification, SSBB certification and/or, professional Engineer a plus.

Physical Requirements:
• Comfortable standing or walking for long periods of time, and ability to lift up to 50 pounds.
• Regularly must be able to talk, see and hear.
• Able to perform as an Engineer (climbing on machines, lifting heavy objects).
Education and Experience:
• BS degree in an engineering discipline, prefer Mechanical, Industrial, or Manufacturing Engineering.
• Fifteen (15) years of engineering, manufacturing, and maintenance experience in similar industries with five (5) years
managing technical professions.

Are you looking to grow 📈 with a company that offers excellent benefits and dynamic company culture? Then you should join the team at Identity Group! We have a lot of positions available in Cookeville, Nashville, Wichita, KS! Click the jobs tab for more information!

Signs spotted in the wild! We created these signs (plus a lot more) to help with wayfinding for Radisson Blu. Wayfinding refers to information systems that guide people through a physical environment and enhance their understanding and experience of the space. ➡️ ➡️ ➡️

Why wouldn't you want to work at Identity Group? We offer 401k, health insurance, and a $3 shift differential for 2nd shift. Did we mention there is a signing bonus of up to $2,500!💸

Apply today by emailing your resume to 📧[email protected].