Galaxy Vets

What steps can employers take to help their teams mitigate their workload and improve scheduling? Check out these suggestions from veterinary professionals who took part in our Burnout Study:

👉🏻Consider hiring more support staff and licensed veterinary technicians along with improving scheduling.
👉🏻Limit the number of patients and better manage the call volume.
👉🏻Upgrade equipment and software, improve inventory management, and automate processes. Implementing telehealth services can make a big difference.
👉🏻Create more uniform policies, ensure everyone follows established procedures, and encourage collaboration within the team.

Check out the study summary for more insights at https://bit.ly/42agE4q

📩Share this post to spread the word to other employers and teams in the veterinary industry.

Let's create a happier and healthier work environment for all, together!

💡"Large change, large transformation, the big stuff is really lots of little stuff." - Dr. Alan Robinson

Last week Dr. Alan Robinson joined Ryan Leech and Dr. Ivan Zak to discuss how organizations can foster creativity and innovation by empowering frontline employees and implementing a design thinking process.

To listen to the full episode, follow the link below: https://hubs.la/Q01Q84FB0

Quote of the day🌟

"Change happens when the status quo is less tolerable than diving into the unknown," Dr. Ivan Zak, Galaxy Vets' CEO.

That's the spirit of innovation and growth that drives Galaxy Vets!

💬What risks have you taken in your life and how have they paid off? Let's share our experiences in the comments and inspire each other to keep pushing forward!

🧐How to prevent burnout and compassion fatigue before they overwhelm your team?

In the new "Consolidate That" podcast episode, we talk to Dr. Katie Rohrig from Danville Family Vet about burnout triggers, how they apply to the veterinary domain, and the industry's challenges, including client management and insufficient rewards for staff.

Dr. Rohrig shares her experience navigating challenges in animal care and her approach to preventing and managing burnout in veterinary medicine.

📲Listen to the episode at https://bit.ly/3Ax106i

💬We and our co-host, Dr. Ivan Zak, are always eager to hear from our listeners and engage in meaningful dialogue, so feel free to share your thoughts on this topic in the comments section below!

😍Our amazing Business Development Associate, Sarah Hall, just shared her favorite quote by Dr. Seuss from his book "Oh, The Places You'll Go" which gives her the motivation to keep going! We couldn't help but share it with you!

"You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You're on your own. And you know what you know. And YOU are the one who'll decide where to go!"

We'd love to hear from you too! Drop a comment below with your favorite quote from a book you've read recently👇🏻

😔Limited access to veterinary care can have tragic consequences not just for pet owners who consider their companions family members. Telling clients you can’t help them because they have no money is as emotionally taxing for veterinary teams.

Our recent Burnout Study highlights the link between burnout and economic euthanasia in the veterinary profession. While economic euthanasia can’t be eradicated completely, there is a number of steps veterinary practices can take to reduce the frequency of this procedure and the mental toll it takes on their team:

📌Expand payment options in your hospital. This could include third-party payment plans, pet insurance, and collaboration with charitable organizations.
📌Consider training staff on coping mechanisms for moral dilemmas, and coaching with an emphasis on emotional and psychological wellness topics.
📌Hold proactive financial discussions with clients. Promote preventive care and offer pet-specific screenings for early detection of diseases.

Check out the study summary for more insights and helpful recommendations for you and your team!

👉🏻Download the whitepaper at https://bit.ly/42agE4q

Quote of the day💥

"’How’ is never as important as ‘why!’" – Marcy Rice, Galaxy Vets' Senior Manager, Telemedicine.

Such a simple yet powerful statement, don't you agree? Comment below what usually helps you to stay focused on your "why" 👇🏻

😍Meet Bogdan, our Marketing Manager, and his furry assistant, Mango — the real brains behind the operation!

They're working tirelessly on the future release of the "Consolidate That!" podcast episode!

Let them know what topics you’d like to hear about in the future episodes👇🏻

👩‍⚕️Are hybrid work arrangements a viable option for veterinary teams?

Galaxy Vets recently conducted our Third Annual Burnout Study to gain insights into the work preferences that veterinary professionals find most appealing and to explore opportunities for providing more work-life balance.

The study results demonstrate that staff members in all roles would benefit from hybrid work arrangements and having an option to work from home to complete administrative tasks, a flexible schedule to accommodate childcare, and a better work-life balance to improve mental health.

📲What impact will remote work have on veterinary care, and how can we meet the needs of veterinary professionals today? Find out in our whitepaper at: https://links.galaxyvets.com/burnoutstudy

🇺🇦Dr. Ivan Zak may be far from Ukraine, but his heart is always close to his roots. He loves Ukrainian traditions and recently made a batch of traditional dumplings! Doesn't that look delicious?

We want to remind you that we continue to work and support the people and animals of Ukraine through Galaxy Vets Foundation, and we would love for you to join us in our mission to make a difference!

🙏🏻If you want to support our cause, please consider donating at: links.galaxyvets.com/help-foundation

Quote of the day💫

"What's the best way to gain confidence? To believe in your elf!" – Steve Kemph, Galaxy Vets' Vice President of Field Operations.

We would trust Steve on this one. After all, be it a comfy home office or a storage room in the back of the hospital, his passion for work allows him to stay productive anywhere!

Share what helps you to believe in yourself in uncertain times👇🏻

😓Have you ever felt emotionally drained after dealing with your clients’ stress and frustration? If so, you may have experienced what's commonly known as "compassion fatigue."

In the new episode of the "Consolidate That" podcast, we talk with Sarah Dalton, a Client Care Coordinator at Danville Family Vet, about her recent essay on compassion fatigue in the profession and the emotional struggles veterinary teams experience.

Sarah Dalton joins Ryan Leech and Dr. Ivan Zak to discuss the behind-the-scenes work that veterinary professionals do and the critical importance of self-care, support groups, and client education in preventing and managing compassion fatigue.

💬"When clients come in, they put all their trust into us, and it's up to us to keep that trust. And that can be a lot because compassion fatigue is just about giving all you can and not having anything left to give," Sarah says.

📲Listen to this podcast episode for more at https://bit.ly/3mwajAh

❤️At Galaxy Vets, we value our employees and their well-being, both at and away from work. That's why we're thrilled to highlight Dr. Jeff Smith, Medical Director at Danville Family Vet, a veterinary hospital powered by Galaxy Vets, and his beloved pet, Bella, spotted walking together around the neighborhood!

Work-life balance is essential to a fulfilling career, right? That’s why we offer our veterinary teams many benefits, including equity in the entire organization, a robust employee assistance program, supportive work culture, and we continuously innovate to work smarter, not harder!

💬If you're a veterinary hospital owner considering selling your business and want to ensure that you and your crew are in good hands, consider joining Galaxy Vets!

Let us be your partner in this exciting new chapter of your career! Book a meeting with our Head of Business Development, Ryan Leech, and let's talk: galaxyvets.com/galaxy-partnership-calculator

💥Today, we want to give a big shout-out to our Director of Non-Profit Initiatives, the one and only Dr. Andrew Ciccolini!

Non-profit work is not as simple as it may seem at first glance. It takes someone who is passionate, motivated, and a true leader to make things happen. And that's precisely what we see in Dr. Andrew!

🙌🏻Under his leadership, the Galaxy Vets Foundation team has accomplished A LOT. Over the past year, we have fostered a fantastic community of about 300 veterinarian and nurse volunteers worldwide. We’ve responded to over 30,000 requests from pet owners from Ukraine and helped them get the virtual veterinary care they need and financially supported dozens of shelters and animal welfare organizations in that war-torn country.

So, if you're interested in starting your non-profit organization, volunteering your time and skills, or learning more about non-profit work, Dr. Andrew's experience and wisdom can offer some valuable insights and inspiration!

📲Tune in to the latest The Vet Vault podcast episode to learn more about his path and discover how you can make a difference: https://bit.ly/3M0ywZJ

🐾Have you missed Dr. Biscuit’s and Chicken’s ? These two pups may not have formal job titles at Galaxy Vets, but they are still much-valued team members!

We believe working with pets has many benefits. They are the ones who help us reduce stress and remind us to take breaks and enjoy sunshine between tasks! Agree?

How do you like their outfits? Let us know in the comment section below!👇🏻

❤️We help people and their pets survive challenging times through our knowledge, empathy, and support. We hope Dr. Amber's story will inspire you and we will be happy to see you on our team!

🤔What are the benefits of partnering with Galaxy Vets and becoming employee-owned?

Nobody can answer this question better than our co-owners! Meet Dr. Jeff Smith, medical director and a leader of Danville Family Vet, in the new "Consolidate That" podcast episode!

Dr. Jeff joins Ryan Leech and Dr. Ivan Zak to discuss his experience and challenges being a small-town vet and how joining Galaxy Vets help unleash the hospital’s growth potential!

💬”A lot of us are 1-, 2-, 3-doctor practices in small towns. My HR, my marketing, my inventory management, my leadership training is something that I do after 6 p.m. or before I go to bed. Technological changes are happening so rapidly, you can’t keep up with them, and what I need is a partner with all those resources that can help me. What if I had a professional HR team and a professional marketing team? A computerized inventory management system like the one Galaxy has implemented here? Just within a month, we had our inventory slashed to a fourth of what it was; it’s almost like an ondemand system now. It’s just amazing what you can do with a proper team. It allows me to focus on patient care. It makes us better," says Dr. Jeff.

We are so thrilled to work with the Danville crew and achieve our goals together!❤️

👉🏻Listen to this podcast episode for more at https://bit.ly/3zyxA7H

🐾The fourth round of the best Galaxy Vets' pet look-alike couple competition is here!

We've got two adorable pairs competing this time: Aimee and her furry friend Ginger, and Sophie and her beloved dog Harry. Who do you think has the most uncanny resemblance?

Share your vote for the best couple in the comment section below! 1️⃣Aimee and Ginger or 2️⃣ Sophie and Harry?

👏Shoutout to Danville Family Vet, our awesome co-owners, for such a warm welcome of our CEO, Dr. Ivan Zak, in their hospital!

It was an excellent opportunity to strengthen our partnership and celebrate our shared mission of improving the lives of our veterinary professionals and their patients!

The Danville crew always inspires us through teamwork, motivation, and unwavering commitment to excellence, and we are so happy to have them in our Galaxy!❤️

🔗If you are looking for a partner to grow with together, consider Galaxy Vets! Every practice that joins us gets a solid foundation of reliable internal services and mentorship! Sign up at our website, and let's talk: galaxyvets.com/galaxy-partnership-calculator

Retaining top talent is critical to building a thriving veterinary practice. But HOW exactly do you do that? 👇🏻

Our friends at hound have recently released, “The Ultimate Guide for Better Retention in Veterinary Medicine,” authored by their Chief Experience Officer, Austin Huff.

This comprehensive guide is packed with valuable insights on calculating your practice's staff turnover rate and creating a healthier, happier practice, as well as a lot of practical tips and actionable strategies you can implement right away to see positive results.

💬 "Veterinary teams are stretched thin, overwhelmed by workload and stress, which often leaves no time for outside-of-work activities, team building, or merely having lunch together. It's the leadership task to continuously spot and remove inefficiencies, improve workflows, and break silos to achieve more predictability during the day," says Dr. Ivan Zak, CEO at Galaxy Vets.

❤️Big thanks to Hound for inviting us to join this discussion! We're proud to be a part of this fantastic work!

Check out the article at www.hound.vet/guides/veterinary-practice-staff-retention-guide

🤔How to reduce burnout in veterinary medicine?

In the recent “WhiskerTalks” podcast episode, WhiskerCloud CEO, Adam Greenbaum, sits down with Dr. Ivan Zak, CEO of Galaxy Vets, to discuss the warning signs of burnout and practical solutions that practice leaders can use to support their teams and promote their well-being.

What makes this episode truly special is Dr. Ivan's personal story about going through and overcoming burnout, as well as the ups and downs of his career.

👉🏻Tune in to this episode and learn more about Dr. Ivan and Galaxy Vets' mission of reducing burnout in veterinary medicine at https://bit.ly/3Zn47sF

🤔Thinking about selling your veterinary hospital? You definitely want to learn more about what potential buyers look for when they purchase a practice and what M&A strategies are out there!

We’ve got just the resource for you. Tune into the conversation between Jeffrey Feldberg and Emmitt Nantz, COO at Galaxy Vets, in the new episode of “The Deep Wealth" podcast at https://bit.ly/3LsplAX

In this episode, Emmitt and Jeffrey discuss how Galaxy Vets’ employee stock ownership plan works, which aspects of it benefit practice owners and their teams, what may make a potential buyer walk away, and how to optimize your practice’s EBITDA and P&L before talking to a buyer.

💬"Specific to Galaxy, that's a couple of key opportunities. One, I'll look at people, I'll start with people. If you have a team that you've pulled together this, this talks to the culture piece. But if you've got a team that's engaged, they're curious, they problem-solve, and they want personal development and growth – that's really exciting to a potential buyer, that's an opportunity to leverage the talent that you've acquired to expand the entire enterprise," Emmitt says.

👉🏻If you want to take your hospital to the next level and join our Galaxy, book a meeting with Ryan Leech, our Head of Business Development, and let's talk about partnership opportunities at https://bit.ly/3mG08bV

😅Working in can be tough, but it's also incredibly rewarding.

From dealing with mischievous patients to spending coffee breaks with colleagues, there's never a dull moment.

We've put together some memes that perfectly capture the joys (and occasional frustrations) of working in this field. Swipe through our carousel to check them out, and tag your friends so they can have a laugh, too!👇🏻

🤔How is the influx of private equity capital changing the industry’s landscape and veterinary care delivery? Find out in the new "Consolidate That" podcast episode at https://bit.ly/3JixyoC

This time, Ryan Leech and Dr. Ivan Zak discuss a recent two-part episode of Freakonomics that investigated the impacts of consolidation on pet care.

They highlight the importance of trust and alignment between executive teams and private equity firms and the business growth challenges that practice owners face.

💬"If the executive team doesn't introduce things that are accepted with trust and if there's no trust in the executive team, I think that's where it all breaks apart," Dr. Ivan Zak says.

👉🏻If you want to take your hospital to the next level and join our Galaxy, book a meeting with Ryan Leech, our Head of Business Development, and let's talk about partnership opportunities at https://bit.ly/3mG08bV

Burnout rates have returned to pre-pandemic levels after a significant spike in 2021, potentially due to COVID-19-related complications.

Our recent Burnout Study shows that work exhaustion has decreased over the past year, while job satisfaction has risen to the level of pre-2020. However, there are some critical findings to note:

📌Practice managers were the only group whose burnout rate increased and remained high

📌There was no significant difference in burnout rates between privately-owned and corporate practices or different practice categories (small animal, large animal, equine, etc.)

📌The lowest burnout rates were among relief workers and practice owners

As we continue to prioritize the well-being of our veterinary teams, let's keep an eye on those who may need extra support.

Check out the study summary for more insights on burnout levels in the veterinary industry and helpful recommendations for you and your team!

👉🏻Download the whitepaper at https://bit.ly/42agE4q