Franco Alexander Salon & Day Spa

Hello Franco Alexander Salon Community,

To ensure that our appointment slots are being utilized effectively and fairly, we will require a credit card to be taken at the time of your reservation. This will help us minimize missed appointments and last-minute cancellations so that we can continue to provide the best possible experience for our clients.

We understand that life can be unpredictable, and that sometimes plans change unexpectedly. If you need to cancel or reschedule your appointment, we kindly ask that you let us know at least 24 hours before your scheduled appointment time. This will help us to accommodate other clients who may be waiting for an appointment to open.

If you cancel within 24 hours of your appointment, you will be charged 75% of your scheduled service cost; however, 50% of that fee will be applied to your next appointment, providing your service is completed within 30 days of the cancellation date. If you fail to cancel or are within 3 hours of your service you WILL be charged 100%.

Thank you for continuing to be a part of the Franco Alexander Salon Community, and we appreciate your cooperation and understanding with our new policy. Our goal is to continue to provide the highest level of service to all our customers and provide respect for our employees’ time, and we believe this policy will help us achieve that.

If you have any questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!

Warmest regards,
Franco Alexander Salon Management

Hello Franco Alexander community.

Happy New Year 2024

This year's updates...

To reduce our costs of credit/debit charges we are now accepting ZELLE payments, you can sign up for FREE through your bank.

Credit card 💳 information will be taken with each booking AND charged a $1 fee immediately and will be reimbursed at your time of service.
I'm so sorry that's it come to this...
We finished 2023 with $14,750 dollars in No Shows and Last Minute Cancelations, compared to 2022 with $17,059 dollars. I guess that's an improvement???

I wish health and happiness for all.
Thank you for your patronage over the past 38 years.

Sincerely,
Franco Alexander

Hello Franco Alexander Salon Community,

We wanted to let you know about an update to our booking policy that will be effective on 4/15/2023.

To ensure that our appointment slots are being utilized effectively and fairly, we will require a credit card to be taken at the time of your reservation. This will help us minimize missed appointments and last-minute cancellations so that we can continue to provide the best possible experience for all our customers.

Over $17,000 dollars was lost in 2022 alone, that’s 243 working hours and 6½ weeks without any income.

We understand that life can be unpredictable, and that sometimes plans change unexpectedly. If you need to cancel or reschedule your appointment, we kindly ask that you let us know at least 24 hours before your scheduled appointment time. This will help us to accommodate other clients who may be waiting for an appointment to open.

If you cancel within 24 hours of your appointment, you will be charged 75% of your scheduled service cost; however, 50% of that fee will be applied to your next appointment, providing your service is completed within 30 days of the cancellation date.

Thank you for continuing to be a part of the Franco Alexander Salon Community, and we appreciate your cooperation and understanding with our new policy. Our goal is to continue to provide the highest level of service to all our customers and provide respect for our employees’ time, and we believe this policy will help us achieve that.

If you have any questions or concerns, please don’t hesitate to reach out to us. We’re always here to help!

Warmest regards,
Franco Alexander Salon Management

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